bad service
Here is a letter I just sent to ulta detailing my visits to their establishment. To whom this may concern; I am writing to make a complaint on the plain lack of customer service in your stores. Since ulta opened in memphis, I have only been there a half dozen times. The first time I visited was the only time i've been greeted by an employee. I suppose...
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rip off company
I am supposed to receive coupons in the mail for free items according to home much I spend. I spent $600 last Christmas holiday and never received the coupons. So I emailed customer service and I got a form response saying that I'd get a response within 48 hours. Two weeks later I sent another email and got a similar promise and no response. It's been months. I've forbidden my 2 teenage daughters from shopping there so I guess their conduct will cost them. Hope this does too. Their prices aren't really any better when they have a sale than your local drugstore anyway.
The complaint has been investigated and resolved to the customer’s satisfaction.
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We went there today spent $113.30 and there was free gift postings all through store on products we bought. Then we check out asked for the free gift sets we should have received they were out. And the sale goes on till Saturday needless to say I will not shop there again!
i received my order on wednesday, november 29 2023 and only received four of the five items i ordered. i was still charged for the missing item(nyx filler instinct plumping lip gloss). the order date is november 25th 2023. the order number is M100475966. the upc for the missing item is [protected].
I have been trying all day (11/12/23) to check out my cart at Ulta online and nothing is going through no matter what payment option I use Ulta blocks my purchase. The payment options are good, Ulta has my account locked down and the customer service is taking me in circles and is resolving nothing!
Went to the store a few minutes before 8:30p & the doors were locked. The store hours on the window say they are supposed to be opened until 9p. It was over 30 minutes before 9 so not sure why they would already have the doors locked. They were turning out the lights when I got back to my car.
I spent well over $200 on my 2 cosmetic 'it' products & my Dillon Purple perfume set! It told me I am getting a free black purse with my perfume perchance But it Never Came! That greatly upsets me! I looked online 2 days later after my perchance was taken out of my account & there was 12 left at that time! I want my free gift that was worth $65!
Why are you using a biological make as an example of what a woman should be? You should be featuring Riley Gaines instead of wannabe's in the name of inclusion. Who are you going to feature next in the name of inclusion, Lia Thomas?
Until these changes, I will take my business elsewhere.
I’m a great and hardworking employee. I was just offered a chance to work for Dior and then you said that I wasn’t rehirable? Why? You are making a huge mistake because I’m a great salesperson. I was offered the job today March 23, 2023. Why am I not rehirable?
Phone Number does not work..
I am continually being told that kim kardashian owns and operates Ulta Beauty and is corrupting the online shopping experience
When I received my package from Ulta on 11/30, I opened the bad and it was completely wet. The tops on the bottles were not secure and they leaked in the bag. There wasn't tape covering the opening to the bottles and they were not in a sealed bag, to prevent leakage.