Ulta Beauty

Erin on cashier/reg 4 store 363 was very rude to me today. I went in on my birthday to purchase some items. I was unfamiliar with my store app and she was no help at all. And when I asked her how to find any coupons she stated very nasty " Just check your email". And when i found a coupon for her to scan she rudely said to put my phone down to the table. Not sure what i did to deserved this. And also there's a woman that works the floor. I guess, this would be the second time that I had interactions with her and she too had a very bad attitude with me both times not sure why. And she was actually training an new girl today. Smh! Which is a shame because unfortunately this location is the closest ulta to me. Anyway! I just needed to get this off my chest. And hopefully the next time I'll go there they will feel better/ be better towards me. Thanks for allowing me to express this issues.

I purchased a clearanced hair styling brush and face serum. There are huge signs advertising the low prices. The receipt return policy does not say these items cannot be returned, nor did the seller order at Ulta mention this during checking out. When I attempted to return, the cashier informed me they were final sales and showed me on a sign the very bottom extremely small print in the store.

My email is [protected]@yahoo.com

In August, I canceled my card. I receive

a disability once a month. I paid my card off at the time I closed it but it was a couple days late. September 1, I paid the late fee although my account was already closed. So then I got another late fee for October 1, again my account is closed. I called today and spoke with customer service and she said she couldn't waive the late fee, she passed me to a supervisor and also told me he couldn't waive the fee. I did express my disappointment with this company and asked "how can you and a late fee if my account is closed? He said they needed my payment and I did express how I was having financial problems but he didn't seem to care. The thing is I have worked so hard to fix my credit and if they can't waive the fee it's going to mess my credit up.

My name is Angela Smarrito and I've recently cancelled both my Ulta card and Loft card because of how terrible the woman working in collections was to me. I was late on my Ulta payment, I missed a month. I started getting lots of text and calls just saying to contact them back asap. I did not realize I had missed a payment.

When I called back I was driving in traffic and the woman who answered explained to me that I was over a month late on my payment. I apologized and told her I would make a payment as soon as I got home. She said she could stop the harassing calls if I paid her right then over the phone. I told her I was driving in traffic so she told me she would wait for me to pull over so I could pay her. I was surprised that she even suggested I pull over in traffic and I explained to her again, I was driving in traffic and it wasn't safe for me to make payment. She then said, well if your in traffic you not moving so you can get your purse to make payment! At that point I was angry and I said it sounded like me making payment was more important than my safety. She replied, well you are late on your payment. I hung up at that point so she did not get any commission from being a terrible person. When I got home I called, made a payment and canceled my Ulta card AND Loft card. These are terrible tactics to teach the collections people. I am a good person, I have money to pay my cards and you can see from my history I used them often. I was a perfect card customer for Comenity. You lost a really good customer because of that call. I know you record the calls so if it makes any difference at all, you should listen to the call. Then you should fie that lady.

On Saturday 09/02/23, I tried multiple times during the day to order the beauty steal perfume YSL Mon Paris for $42 plus other items. I had a $10 coupon code from the back of my Sept flyer and had $9.00 in rewards points I entered at checkout but after completing all the info the site just kept spinning and wouldn't process the order. I tried several time from my phone and desktop. i contacted the chat to try and get help, I got an answer from an Anne Ludwig but it basically said try again later . 11 times I tried to no avail. Sunday I placed an order that did process but the perfume was no longer available at beauty steal price and it wouldn't let me use the $10 off coupon code that I had because it said I already used it but my order never processed? The my points were also gone! $9.00 in rewards takes a while to build up. I tried to use chat again and it kept telling me all specialist were busy try again later. I used to love 21 days of Beauty but have been left totally frustrated and bummed!

I am no longer a Ulta client.

The stylist Tia at your Johnstown store looked me up in your computer system and sent me a friend request on Facebook. I do not know Tia, she was never my stylist. The is taking my personal data for your gain of trying to get me to be a client. My stylist had just left there like five days before.

I spoke with the manager Amanda she said she could not control what they do on Facebook outside of work.

She did not believe me and laughed at me. I said she took my personal data out of the companies computer which is not legal.

This is poor business practice.

Amanda needs to understand right from wrong.

Kathleen Todd

I never received my order and have been trying to get in touch with someone through their email, text, chat and phone with no success. For chat, they are always unavailable, and I have received no response for my email or text since Sunday. This is absolutely ridiculous; I have never dealt with a company where there is no response or way to get in touch with someone for over 24 hours. I just need to get my money refunded ASAP

On 8/26, I tried to place an order during the 21 days of beauty and get the 5X points promotion. The App kept saying it was an error with my card. However, without processing any order…my Ulta MasterCard was charged $92.77 and $11 of my points was taken! I tried to call customer service and I sat on a line waiting for almost an hour before opting to use their text feature. I sent two texts, but never received a response. I tried emailing and they keep asking for an order number that I NEVER received! I’m a Diamond member and Ulta MC holder…but I am never using ULTA again. This is ridiculous!

On 8/25 I tried to order an app only product. My ultimate reward Mastercard would not go through, app saying can’t be verified. Called customer service, they told me to sign out of app, sign back in about 15 minutes later and it should work. When I signed back in all my reward points were GONE! 7153 reward points worth over $400.00!

Called customer service, after several different calls and people got a manager who assured me that I could order the product at the sale price and she would process a credit to my account once my order was placed, as well as make sure my reward points were returned to my account.

Today 8/27, I checked my Mastercard and I am being charged $772.80!

$365.56 for the product I ordered, 4 charges for $101.81, for NOTHING! No credit of $250.00 as promised by manager and no reward points.

I called customer service, was in hold for 2 hours then my call was cut off.

I am so frustrated

This is the second time this year that I have not received my Ultimate Rewards Points for using the Ulta Master Card. I never get an answer when I call customer service so I have to text, which is not efficient. I made myself very clear on what the issue was. I just kept getting the same response. The first time was 05/25/23 @ 10:22 pm. There were numerous text messages over several weeks due to the fact that the problem was not resolved. In the end, I did receive points but I don't believe it was the correct amount, I was too fed up. Today, 08/24/66 at 5:06 pm. I sent a text regarding not receiving my points that I should have received around 8/6. Again, I just kept getting the same response, "Your next billing cycle is on 9/6 and your points will be reflected 5 business days after your billing cycle". I'm talking about points I should have received on 8/6, which I already explained. Go through the whole process of explaining my issue again and texting of copies of my statements, I get a response that there is a delay for the points because of a system update. I could have been told that in the first place. There may be a system update but I truly believe that I am not getting my points because I have made some very large purchases on my Ulta Mastercard recently which in turn earns me a very high amount of points. I've been using their card for several years and never had a problem. Now, for the past several months, my purchases have been very high, and there's been problems. We'll see what happens on 9/6, when I should get 2 months worth of points. Also, August is my birthday month, so now I am not able to use my points that I already should have and take advantage of Birthday month deals/coupons.

Do Not get an Ulta credit card. I paid off my balance BEFORE the due date and they are STILL charging a fee that was NOT on the current balance I paid off. It is not worth getting this card due to all of the xtra fees and high interest rates! I wasn’t paying just the minimum balance every month. I always paid double, if not more. As a result, I have closed my account that has been open since 2019.

I opened this new CC and was approved with a balance of almost $10K. I have perfect credit and pay my bills on time. I received a late payment of $30 on my first statement. When I called the customer service, they explained to me that I made the payment on the right day but "one hour" late past their cut off and they would not credit my account. I paid the late fee and cancelled my card. I then received my last statement and was charged another $30 late fee because the phone call on the last due date was also "one hour" past the cut off on the day it was due! HORRIBLE CC AND CUSTOMER SERVICE!