Ulta Beauty

On Saturday 09/02/23, I tried multiple times during the day to order the beauty steal perfume YSL Mon Paris for $42 plus other items. I had a $10 coupon code from the back of my Sept flyer and had $9.00 in rewards points I entered at checkout but after completing all the info the site just kept spinning and wouldn't process the order. I tried several time from my phone and desktop. i contacted the chat to try and get help, I got an answer from an Anne Ludwig but it basically said try again later . 11 times I tried to no avail. Sunday I placed an order that did process but the perfume was no longer available at beauty steal price and it wouldn't let me use the $10 off coupon code that I had because it said I already used it but my order never processed? The my points were also gone! $9.00 in rewards takes a while to build up. I tried to use chat again and it kept telling me all specialist were busy try again later. I used to love 21 days of Beauty but have been left totally frustrated and bummed!

I am no longer a Ulta client.

The stylist Tia at your Johnstown store looked me up in your computer system and sent me a friend request on Facebook. I do not know Tia, she was never my stylist. The is taking my personal data for your gain of trying to get me to be a client. My stylist had just left there like five days before.

I spoke with the manager Amanda she said she could not control what they do on Facebook outside of work.

She did not believe me and laughed at me. I said she took my personal data out of the companies computer which is not legal.

This is poor business practice.

Amanda needs to understand right from wrong.

Kathleen Todd

I never received my order and have been trying to get in touch with someone through their email, text, chat and phone with no success. For chat, they are always unavailable, and I have received no response for my email or text since Sunday. This is absolutely ridiculous; I have never dealt with a company where there is no response or way to get in touch with someone for over 24 hours. I just need to get my money refunded ASAP

On 8/26, I tried to place an order during the 21 days of beauty and get the 5X points promotion. The App kept saying it was an error with my card. However, without processing any order…my Ulta MasterCard was charged $92.77 and $11 of my points was taken! I tried to call customer service and I sat on a line waiting for almost an hour before opting to use their text feature. I sent two texts, but never received a response. I tried emailing and they keep asking for an order number that I NEVER received! I’m a Diamond member and Ulta MC holder…but I am never using ULTA again. This is ridiculous!

On 8/25 I tried to order an app only product. My ultimate reward Mastercard would not go through, app saying can’t be verified. Called customer service, they told me to sign out of app, sign back in about 15 minutes later and it should work. When I signed back in all my reward points were GONE! 7153 reward points worth over $400.00!

Called customer service, after several different calls and people got a manager who assured me that I could order the product at the sale price and she would process a credit to my account once my order was placed, as well as make sure my reward points were returned to my account.

Today 8/27, I checked my Mastercard and I am being charged $772.80!

$365.56 for the product I ordered, 4 charges for $101.81, for NOTHING! No credit of $250.00 as promised by manager and no reward points.

I called customer service, was in hold for 2 hours then my call was cut off.

I am so frustrated

This is the second time this year that I have not received my Ultimate Rewards Points for using the Ulta Master Card. I never get an answer when I call customer service so I have to text, which is not efficient. I made myself very clear on what the issue was. I just kept getting the same response. The first time was 05/25/23 @ 10:22 pm. There were numerous text messages over several weeks due to the fact that the problem was not resolved. In the end, I did receive points but I don't believe it was the correct amount, I was too fed up. Today, 08/24/66 at 5:06 pm. I sent a text regarding not receiving my points that I should have received around 8/6. Again, I just kept getting the same response, "Your next billing cycle is on 9/6 and your points will be reflected 5 business days after your billing cycle". I'm talking about points I should have received on 8/6, which I already explained. Go through the whole process of explaining my issue again and texting of copies of my statements, I get a response that there is a delay for the points because of a system update. I could have been told that in the first place. There may be a system update but I truly believe that I am not getting my points because I have made some very large purchases on my Ulta Mastercard recently which in turn earns me a very high amount of points. I've been using their card for several years and never had a problem. Now, for the past several months, my purchases have been very high, and there's been problems. We'll see what happens on 9/6, when I should get 2 months worth of points. Also, August is my birthday month, so now I am not able to use my points that I already should have and take advantage of Birthday month deals/coupons.

Do Not get an Ulta credit card. I paid off my balance BEFORE the due date and they are STILL charging a fee that was NOT on the current balance I paid off. It is not worth getting this card due to all of the xtra fees and high interest rates! I wasn’t paying just the minimum balance every month. I always paid double, if not more. As a result, I have closed my account that has been open since 2019.

I opened this new CC and was approved with a balance of almost $10K. I have perfect credit and pay my bills on time. I received a late payment of $30 on my first statement. When I called the customer service, they explained to me that I made the payment on the right day but "one hour" late past their cut off and they would not credit my account. I paid the late fee and cancelled my card. I then received my last statement and was charged another $30 late fee because the phone call on the last due date was also "one hour" past the cut off on the day it was due! HORRIBLE CC AND CUSTOMER SERVICE!

After selecting numerous products ranging from face care to hair care I ended my 3 hour trip with a visit to the checkout counter. I qualified for free gifts, however the store was out: I saw the associate check the cabinet door and tons of different colored clutches and numerous packaged samples could be seen. I couldn’t have any and I felt as though my business was unappreciated. I went on to order the things I needed online at Sephora.

Throughout the ordeal, I did come across extremely friendly help staff. Knowledgeable. And kind. But spending over $200 and receiving anything out of the sample cabinet that was overflowing put a bad taste in my mouth for Ulta. I put everything back except for one minute.

Trans 3601

Store 1021

Reg 2

6:13

Imani

I am a new customer to Ulta Salons, first hair appointment was with Brenda, second hair appointment was with Brenda. Scheduled third appt with Brenda, however when I came for appointment Brenda no longer there. Alexis was assigned to me instead that day. Next appointment was with Alexis for today July 28th, please note that I received by text confirmation of all appointments and that included even a reminder text dated July 27th of my appointment. Today I showed up for my 10a.m. scheduled appointment and was told that I had no appointment by girl at counter, Even when I showed her my text she said I had no appointment, that Alexis was not longer there and her appointments were erased. How can that be when I am getting a text stating I have an appointment. I tried to explain that happened when Brenda left, I showed up for appointment and was handed over to Alexis. Why was this time different?

I asked to speak to a manager who immediately reprimanded me for being upset , telling me that her stylists quit because of customers like me. I am besides myself and have never been talked to or treated like that by any manager. I will never ever step foot in that store again and will immediately cancel my credit card. Corporate needs to address their managers and perhaps give them some insight as to how to handle customers.

I am absolutely appalled at the service I have received on the Ulta Master Card. I called June 15th and said I wanted to pay my account IN FULL, to zero. Apparently it was in the midst of a new billing cycle and this was not conveyed to me. Unbeknownst to me, I had a new bill generate which I ignored as I thought it was due to waived interest/fees that had not yet posted. Then I incurred a late fee on said charges. I called to rebuke the charges and Your company reviewed the call and told me it was never "promised" that the account was paid to zero. I didn't realize I have to ask for a "promise" like we are kids. When I said I wanted to pay the account IN FULL, that is a no brainier. Disgusted that you refuse to forego those charges after all of the interest and finance charges you received from me. A bill of 47 dollars with ridiculous interest and late fee ended up costing me $108. seems like a ridiculous amount to lose a customer when you have made several times that amount off of me in interest and fees over the years.

I purchased the introductory set from ulta 3 weeks ago and have used it as directed. The cap on the serum broke a week later. I had to hold it shut to open the pump.Well don't know if it evaporated or what but nothing came out. Saved the broken bottle but less than 3 weeks no serum barely any nite cream as there was barely any to start with.Wanted to try before ordering on your site. Very disappointed 😞.