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Ulta Beauty Customer Service

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Ulta Beauty, Inc.

1000 Remington Blvd, Ste 120
Bolingbrook
Illinois
United States - 60440-4708

Customer Support Phone Numbers

+1 866 983 8582(USA and Canada) 8 4
Mon7:00 AM - 11:00 PM
Tue7:00 AM - 11:00 PM
Wed7:00 AM - 11:00 PM
Thu7:00 AM - 11:00 PM
Fri7:00 AM - 11:00 PM
Sat7:00 AM - 11:00 PM
Sun7:00 AM - 11:00 PM
Plus

Ulta Beauty Complaints & Reviews

Ulta Beauty / hair salon

Jm
Jun 13, 2019

I went in to have blond put in my hair with highlights and lowlights I came walking out of that Salon with my hair looking the exact same way as it did when I went in! Brown hair! Very little lights in it and I paid $160! And no one person can tell I had it done. I said to my family. Do u...

Ulta Beauty / free gift with purchase

Ke
May 28, 2019

I was shopping at the Desert Ridge location in Phoenix AZ yesterday. My daughter and I had gone in to purchase hair care and cosmetic items. All over the store there are these "Free gift with Purchase" signs. Get to the counter and pay for our merchandise...no free gift. "Oh, we are all...

Ulta Beauty / ulta employee complaint

Ra
May 22, 2019

Ulta customer service, I was shopping for a fragrance today, and the perfume I was hold to buy, the alarm happened to go off. An employee walks over and I asked her if she could please turn the alarm sound off. The employee responds by saying "I will just take it up and leave it at the...

Ulta Beauty / salon

Ru
Apr 26, 2019

While there are a few decent stylists at Ulta, don't be fooled by their designer levels. The higher the level, the more experienced the stylist and the more you will pay. It is so not worth it. My hair is damaged and nothing like what I continued to ask for. I felt pressured to pay and tip...

Ulta Beauty / customer service

An
Apr 26, 2019

I placed an order online for a buy two get one free product. I placed the two items in my cart and checked out unaware that I needed to place three in my cart to get the one free. I immediately realized what I had done once I read my receipt and called the customer service number on the...

Ulta Beauty / shipping

Ul
Apr 24, 2019

I'm just about done shopping at Ulta! Specifically says pay 16.95 for UPS next day air... well guess what? If you pay for next day air as it says and receive the next day, You don't get it till 3 to 4 days later and they don't even ship UPS next day air! They use a company called United...

Ulta Beauty / nicole whom I believe to be a manager

Ce
Apr 05, 2019

I have never had a possitive experience with this lady and today I had enough. She constantly rolls her eyes, avoids costumers and I've never seen a manager so rude to her own staff in my life; she speak to those poor girls with an apathetic condescending approach, I had to leave. It wa...

Ulta Beauty / in store customer service

Gi
Apr 01, 2019

Good afternoon. First let me start by saying that this is something I never do, I always want to see the good in people and look for the good everywhere I go. But this has been going on for a while and I feel you need to know whats going on in your stores. I went into the bakersfield, ca...

Ulta Beauty / my reward points

Es
Mar 12, 2019

I have been a Rewards member for years. Ulta created a point system that DOES NOT WORK! They mislead customers into purchasing products from their store to ensure that the customer will then create points as a reward. Ive bee a platinum member for some time and have no idea I was reduced to...

Ulta Beauty / worst customer service experience

Nm
Jan 30, 2019

By far the worst Ulta I've ever been to. I was half heartedly greeted by the staff who had nothing else to do since it's 1:30 on a Wednesday afternoon. I had to approach an employee who seemed to not want anything to do with me since they all went out of their way to avoid making eye...

Ulta Beauty / employee interaction with customers

Li
Dec 27, 2018

I shop at Ulta because of the good deals, the points and the coupons. The complaint is in regards to employees who never seem happy in Ulta. Please remind your employees that if they are going to greet customers as they walk into the store, to greet ALL potential customers, not potential...

Ulta Beauty / lack of service

Jb
Dec 27, 2018

I was called this morning from the salon I have made two appointments for now and was cancelled on AGAIN! I am new to the area and have been trying to get into this location for a couple months now. After the first time of someone calling and cancelling on me because they were "preganant...

Ulta Beauty / an employee

Ca
Dec 22, 2018

There is a certain Employee and the Broken Arrow, Oklahoma store who is absolutely out of line. My son is homosexual, we have never raised him to be ashamed of himself for who he is. Alora, the employee, made certain comments about "gay people" that just completely caught me off guard. I...

Ulta Beauty / hair and manager

Ch
Dec 15, 2018

I was in the salon one week ago. The person that did my hair changed the color of my hair after she said she was only going to put a clear gloss on. I had other appointments scheduled and I received phone call from nicole the manager that accused me of swearing at the stylist told me I...

Ulta Beauty / dermablend flawless creator

Ca
Dec 14, 2018

I placed an order online for Dermablend flawless creator and received a product. I ordered 43N but I received 43W. I tried to go in store to exchange but they did not have the shade 43N. I called costumer service and they were very apologetic and said they would re ship the product at no...

Ulta Beauty / internet sales

Ra
Dec 05, 2018

I placed an order online 12/02/2018. I was using 1200 of my points for the purchase and the remainder was going to be put on my Ulta card. The next day I received an email stating that my order had been cancelled due to a "glitch in the system". Not my fault, as any other business would...

Ulta Beauty / manager

Me
Dec 05, 2018

Each time I go into Ulta, the manager at Ulta on Louisiana Ave. in Lafayette, Louisiana is a RUDE and unfriendly woman!! It's like I DREAD going inside every time I walk in and see her face. She doesn't leave you alone for anything and I can't even concentrate on what I am there for...

Ulta Beauty / out of stock

Ch
Nov 26, 2018

I placed an order online for Black Friday, it went through and I received an email confirming my order. Several days later, I receive an email stating the the item is out of stock. I called Ulta because it is completely unfair as I could have bought the item elsewhere with similar deals if...

Ulta Beauty / ulta website online ordering

Sh
Nov 24, 2018

On 11/23 I tried to order black Friday offers online. When it came time to check out, it would not accept four different forms of payment. I then applied for an Ulta card figuring the site can't reject it's own apporoved card and it did. I called customer service and they said that there...

Ulta Beauty / nyx foundation explosion

La
Oct 28, 2018

I went in to help a friend today try on the nyx foundation at my ulta store in evans Ga . While attempting to test out the foundations I noticed that the foundation bottles were very dirty but could not tell how much build up was on the inside. I was very careful when trying to retrieve...

Ulta Beauty / salon depts

St
Oct 22, 2018

I been going to ulta for 6 yrs plus for my hair. Recently I had to go to freehold mallory cut my hair and highlighted it was to be blonde but was orange in the lights in store could not see issue. Then I had a apt with someone in clifton ended up on that day find out the girl quit first I...

Ulta Beauty / hair salon

Ba
Oct 10, 2018

What kind of business are you people running went to get my hair done by Esmeralda Gonzales and she did a horrible job my hair was three different Colors ruined my Hollister sweater with black die came back and talked to the supposed salon manager Jose Olmos and he said they would fix it...

Ulta Beauty / service

Jo
Oct 09, 2018

Disappointed to learn Ulta Beauty Salon hire people that offend and belittle their customer base. I am not sure if her views are shared within the corporate organization but her opinion was not solicited by me and reflect poorly on Ulta. Perhaps you should encourage your employees, a...

Ulta Beauty / discrimination against customer

Ch
Oct 09, 2018

I went into ulta yesterday after work to purchase a foundation I'd been wanting and I grabbed a couple of other products. I noticed after about 10 minutes of being there the employees were coming up to me literally every 5 minutes asking if I needed anything while I was swatch ing the...

Ulta Beauty / hair cut

Di
Oct 07, 2018

My daughter looks forward to getting pink extensions for Breast Cancer Awareness month at the cut for a cause event. My daughter came in with her hair flat ironed and wanted her ends trimmed and the pink extensions. Her hair is uneven and frizzy. Another lady did her pink extensions. They...

Ulta Beauty / haircut

Im
Sep 23, 2018

Hi about a little more then a month ago my daughter went to get her bangs cut. She went to Ulta store #1164, To begin with, she arrived early for her appointment so that she would be on time for her session. After still waiting a half hour after her appointment, my daughter's boyfriend...

Ulta Beauty / benefit brow bar

Ti
Sep 20, 2018

I went to the benefit brow bar today and left with my skin bleeding and completely ripped off of both sides of my face underneath my eyebrows. With the amount of missing skin I most likely will have scarring. Instead of compensating me the wax, the manager only took off $3. I've very...

Ulta Beauty / perfume

Ms
Aug 29, 2018

Ulta Beauty in San Marcos has the worst customer service. The manager in there is a nasty and racist. I bought a perfume bottle and it was damaged upon opening when I got home. I went back to the store and the nasty manager gave be bad attitude and said it was a final sale becuase it wa...

Ulta Beauty / customer service/ shipping

Ka
Aug 13, 2018

As of last night i placed an order and my macbook changed the address on me itself, which i understand is my fault. Immediately when i got the confirmation order i saw the wrong address and attempted to call but the customer service was closed. As of this morning i called and first, i want...

Ulta Beauty / hair salon

Le
Aug 05, 2018

My appointment at ulta hair salon was at 1pm I left at 630pm. Horrible experience:( I asked for a freshening of my blonde and color of my roots. Basically a total of $287! I specifically asked a brown on top to cover my roots. The color looks black and the blonde looks copper. I see no...

Ulta Beauty / ulta hair salon

Rv
Aug 03, 2018

I have blonde hair with apparent light orange roots. I originally went in to Ulta to fix my orange roots. They were a very light orange and I wanted them blonde. The lady and I agreed on only doing the roots, nothing further required beyond the apparent line of orange and blonde. She...

Ulta Beauty / testers

Al
Aug 03, 2018

I was quite disappointed with the service at Ulta located in West Des Moines, Iowa on Mills Civic Parkway. My relatives and I were testing out a product that CLEARLY had a "tester" sticker on the bottle. An employee was just passing by the aisle and assumed that we were opening a sealed...

Ulta Beauty / service

Mi
Jul 30, 2018

I have been a long time user and lover of Lancôme!!! I purchase the Renegie line annually! I love it so much. I have never experienced such profound results from any other line. Renegie does it for me! My husband can even tell a difference. I started shopping for Lancôme at Parks-Bell, then...

Ulta Beauty / Phone Line Customer Service

Co
Jul 16, 2018

Do not, I repeat, DO NOT order anything from Ulta International! I placed an order on July 1st (coming into Canada), received an email stating my order has been processed and that's when everything went downhill. 10 days later, the tracking number provided states my items haven't yet been...

Ulta Beauty / customer service department

Ki
Jul 16, 2018

I have been trying to reach the Customer Service Department they provide on line and no one ever answers. They keep telling you to hold on for the next available agent. I have tried all day to reach someone to NO avail. This is ridiculous. I am very disappointed in how they treat someone...

Ulta Beauty / order #j142080226

Al
Jul 15, 2018

To Whom this May Concern: I have been a loyal Ulta (Platinum) member since 2007, and recently experienced the worst, unprofessional service which has me in complete disbelief. I placed an order on June 25th, and per UPS tracking, my delivery date had been rescheduled, now due to arrive at a...

Ulta Beauty / salon service

Ki
Jul 12, 2018

I went to the Ulta in Midlothian Texas on Tuesday looking for a very specific haircut. The Salon Manager was who I booked with and she cut my hair. To call this a hack job would be the understatement of the entire year. I'm disgusted. Their customer service has been less than helpful. I'm...

Ulta Beauty / hair salon, manager, hinesville, ga 31313

Sa
Jul 09, 2018

I am so tired of going into the salon and hearing the manager gossiping about her family matters. I do not care to hear about her husbands affair or her daughters problems, which by the way also works for Ulta in the same store. My friends daughter was involved with her son and she is a...

Ulta Beauty / customer service

Er
Jun 27, 2018

The cashier named gabrielle (based on the receipt given) at ulta in auburn, washington (the collect outletion) gave us attitude when we didn't want to give our information when we're about to pay our products. She talked rudely as she punched the products and just dropped them. When we...

Ulta Beauty / customer service

Be
Jun 03, 2018

Yesterday I was stereotyped because of my appearance being followed around the store by either store manager or consultant, as if I was going to take something, at this point she was not being discreet, everytime I looked up she was near by watching me, making me feel very uncomfortable, I...