Having problems with Ulta Beauty?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Customer Service

+1 866 983 8582 (USA and Canada)
1000 Remington Blvd, Ste 120
Bolingbrook, Illinois
United States - 60440-4708
Mon10:00 AM - 9:00 PM
Tue10:00 AM - 9:00 PM
Wed10:00 AM - 9:00 PM
Thu10:00 AM - 9:00 PM
Fri10:00 AM - 9:00 PM
Sat10:00 AM - 9:00 PM
Sun11:00 AM - 6:00 PM

Complaints & Reviews


I came in for first time and had hair color done for $105.00, by salon manager Courtney. When I came in the...

The employee here are not friendly

The atmosphere in this store is very unwelcome the employees are not friendly they are very cold . Also no...


The managers are very rude and have terrible customer service, I called and made a complaint to only have the...

the service I received, or let's say did not receive.

On Jan. 15, 2020 I went into the St. Clairsville, Ohio store in the Mall. If you check my records I am a very...

shipping/delivery/app error

I placed an order through the Ulta app (the 2nd order for me through the app in less than 30 days). I followed the delivery status and it showed it was delivered to front door on Dec 30, 2019. It was never received and I checked with my neighbors of which none received it. I contact Ulta and at first I was told they could either credit my account or reship the items. I asked them to please reship as I really wanted these items. The next email I received asked what address my order was to be shipped to and I told them. They then proceed to tell me it was shipped to a different address. The address it was shipped to is one I have not lived at in many years. I have ordered and received at least 6 orders since I moved from that address. Upon looking at my Ulta profile, I see that old address is checked as my default shipping address. I did not choose that option as I obviously do not reside there and have received many packages from Ulta at my correct address. Ulta's customer service then said they could not do anything since it shows it was delivered. They can clearly see my order history and shipping especially since this was the 2nd order in less than 30 days. The total order was $38.08 so I understand it is not a large order but still an order I wanted and paid for and did not receive due to no error on my part.

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free

customer service

I have shopped at Ulta at Asheville mall in NC for many years. I recently spent $100's on clarin...

hair salon

I called a week ago to set up a perm to be done at your Ulta Garner location. I asked the lady who took my...

online services

Tried to place an order on line 11/15/19 website was having issues the order did not go through, however they have a pendig hold on my debit card that they refuse to release. I have made numerous calls all answered (after long hold times) with rudeness and no lack of caring. I am so done I will NEVER set foot in a store or order on line. I have filed a complant through the better business bureau!

store manager dominique

I walked into the store 13 mins before they were going to close to exchange an EXACT item from a conditioner...

customer service / returns

I have called ULTA Customer Service Twice & have been on hold longer than I talked to a person. After 2 different phones numbers I still have NOT received my Return Refund even though I have a tracking number and it was received on 10/2/19 & today is 10/31/19. The package had 2 returns inside. I did get credit for one but not the other and all I get is put on hold and told to wait . I have waited almost a month and no refund. SO HELP ME, when & IF I get this resolved & pay this card off I will NEVER purchase from ULTA again and I will burn the card.
I thought the lack of customer care was only in the store. That's why I only shop online and NOW I will not do that anymore either.

credit card

Ok, first off, I understand by having a credit card I've agreed to pay every month on time. However, things in life do happen that sometimes cause people to be a bit late on their payments. I've been pretty decent about paying on time, so WHY THE HELL are you guys calling my phone up to 5 times a day from an unknown number (even on effing Saturdays??) just because I'm late on one payment, that I've paid half, not even by a month??? THIS IS RIDICULOUS AND IS HARASSMENT. IT NEEDS TO SERIOUSLY STOP. You guys want your money, I get it, but stuff in life comes up and I'm not even a month late, so back off and stop calling me from unknown numbers so many times a day. I feel like you're one of my ex boyfriends, and that's sad. This has really made me have a total different outlook on you guys now, so thanks for that.
I also like how the statement below says, ‘hopefully you'll get your answer soon.' Such BS. You guys are really sucking right now, not a good look I gotta say.

kenra hair spray

I pickd up a double pack of Kenra Hair Spray and took it to the check out counter and the cashier (Leslie...

[Resolved] a problem with an employer at ulta

I would like to report an employer name Arlette marie Carmona, she is very rude and has a serious attitude...

customer service rude snotty

When I went into the store I was looking for travel size clinique products that I use as I am going on a...

advertising and gift with purchase

I am a very good customer, I always go to ulta for all my beauty needs, i'm very aggravated about the way you do your advertising, it's very misleading and i'm at the point where I just want to cancel my credit card and stop doing business with you, I was about to purchase something that was suppose to be half off because it said the sale was until the end of october and come to find out, it was only one day in october, it happened to me more than once, and also I like to purchase gift with purchase everytime I do the gift is never there, you run out that happened to me once too many, I will start doing business with sephora they carry fenty beauty and hourglass you have nothing special there I can all you have at sephora or walmart thank you

  • Updated by Dinajean · Oct 17, 2019

    I’m not shopping here any more I was a very good customer I always went to UltA for all my beauty needs but I’m fed up with your tricky and misleading advertising and also I’m fed up with your gift with purchase I never get the free gift, you always say it runs out, well that happened to me once too many so I’m taking all my beauty needs to Sephora, a perfect time to shop Fenty beauty and hourglass, you don’t carry that everything you carry I can get at Sephora or Walmart anyway, I will tell my friends and family and coworkers to shop Sephora also

  • Ro
    Rosebud54 Dec 19, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Ulta is nothing but scamming company that lures you in with free samples for a certain amount of money spent only to have glitchy website that disappears your free samples on your order.Calling their customer service is a joke.They been advise by the higher up not to help the customers so the company hangs on to making more of a profit.The reps lie give you the run around as if you did something wrong.I hope Ulta loses all their customers.Maybe if enough people report this scheming company they can get investigated and close down.

    0 Votes


I made an online appointment for the salon. Four days before my appointment an Ulta employee by the name of...


A week ago, my friend (who doesnt shop at ulta or sephora) bought a Perricone MD product for my birthday and...

Service was very rude, unprofessional by manager

Trans :7864 date :8/17/19 time :6:00 store :1243 : reg: 5 Cashier :Claire The manger was rude and did not...

hair salon

Had appt for hair color for $75. After arriving I asked the lady if she could just "dust" the ends on the...

firing and harassments

This company I thought I loved it. I adored it with a passion. When I first started I was very much discriminated against though from a manager that is now fired after I went to HR. I got rehired and witnessed a store set up and a house clean of managers... because I don't think the DM liked the style of the old managers, etc.

I fought through for a year and earned a manager position but when I say earned, I MEAN 4 months with no managers but 1 left from the original crew and having other store managers beg and promote me to the DM, to have her finally give me the PSM position.

She is a new DM... she already discriminated once and I think she had it very much out for me. I was not her first choice. Also every new manager was hired around the same time as me and two managers were brand new to the company. We were completely set up to fail again... no training was done and I was the most knowledgeable of every new manager. The last manager quit who was apart of the original team bc she was put the the runner.

I was attacked and grouped by employees and bullied and I took the to the GM bc people were upset I got the position. I organized and coached and talked and helped everywhere I could.

I was fired after two months on a policy that I wasn't trained on for manager. No written, no verbal, straight to term.

I found out that a manager told her fiancé who talked to friends a t the bar that she did everything she could to get me fired.

This is not okay and I think the DM was just looking to get me out and finish the house clean.

In The News

Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem