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Ulta Beauty
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Ulta Beauty Complaints Summary

49 Resolved
383 Unresolved
Our verdict: With Ulta Beauty's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Ulta Beauty complaints 432

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Newest Ulta Beauty complaints

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8:04 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Liana at this location has been documented on google reviews within the past 4 days with numerous complaints about her bullying. She is bullying women for their appearances. 2 days ago: “Liana is the worst her attitude is not giving” 3 days ago: “Liana looked me in the eyes and said ‘no amount of makeup will fix your ugly crooked nose’…she justified it...

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12:26 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I am truly hoping you can help me with this unfortunate situation. In December, while visiting my home in Venice Florida, my boyfriend and I decided to get some Christmas shopping done. His 24-year-old daughter, is a ROUTINE customer at Ulta Beauty. I suggested we stop by the new Venice Fl Ulta Beauty Store and purchase a gift card, as it would be easy...

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8:53 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

On November 16th 2023 at 5:30pm I went into Ulta to return some products that were given to me from a client. I am a hairstylist and get gifts all the time. I wanted to return the products for a in store credit. I explained the situation and provided my Washington State drivers license to the manager. The manager kept looking at my id and me and then she’...

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Is Ulta Beauty legit?

Our verdict: Complaints Board's thorough examination reveals Ulta Beauty as a legitimate entity with notable strengths. Despite a 11% resolution rate on customer complaints, which invites a closer look, Ulta Beauty stands out for its commitment to quality and security. Clients considering Ulta Beauty should delve into its customer service record to gauge compatibility with their expectations.

Ulta Beauty earns 91% level of Trustworthiness

Perfect Trust Endorsement: Ulta Beauty achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Ulta Beauty. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Ulta.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Ulta Beauty website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Ulta.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Ulta Beauty as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Ulta Beauty and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Ulta Beauty has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 11% of 432 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Ulta Beauty. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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4:52 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I placed an order about 2 months ago and the order was canceled. I decided to place another order much smaller and it came back with an error code M1. I requested an explanation and was told to submit all sorts of information including my ip address and they would escalate the ticket. I waited for a response and nothing. I tried again to place an order and...

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3:32 pm EDT
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Ulta Beauty The employees at the west Melbourne 205 palm bay rd.

Erin on cashier/reg 4 store 363 was very rude to me today. I went in on my birthday to purchase some items. I was unfamiliar with my store app and she was no help at all. And when I asked her how to find any coupons she stated very nasty " Just check your email". And when i found a coupon for her to scan she rudely said to put my phone down to the table. Not sure what i did to deserved this. And also there's a woman that works the floor. I guess, this would be the second time that I had interactions with her and she too had a very bad attitude with me both times not sure why. And she was actually training an new girl today. Smh! Which is a shame because unfortunately this location is the closest ulta to me. Anyway! I just needed to get this off my chest. And hopefully the next time I'll go there they will feel better/ be better towards me. Thanks for allowing me to express this issues.

Desired outcome: Please bring this to there attention. And maybe have a discussion with the employees.

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6:50 pm EDT
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Ulta Beauty Yellow ticket item

I purchased a clearanced hair styling brush and face serum. There are huge signs advertising the low prices. The receipt return policy does not say these items cannot be returned, nor did the seller order at Ulta mention this during checking out. When I attempted to return, the cashier informed me they were final sales and showed me on a sign the very bottom extremely small print in the store.

My email is [protected]@yahoo.com

Desired outcome: Refund $16.25 and $8.25

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5:45 pm EDT
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Ulta markets a 20% discount off your first purchase if you open up a credit card. I applied and have an 815 credit score and was "denied" in store along with several others at adjacent counters. I paid the entire $220 bill on an existing card then called Comenity/ULTA to understand the reasons for the credit denial. I was told that indeed I was accepted and...

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12:42 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

My friend and I booked blowouts and makeup for our class reunion. I requested pricing ahead of time. The stylists were great. What we object to is there was an additional charge of $24 per person for using the curling iron to style our hair It states that a blowout consists of cleanse, condition, scalp massage, customized blow dry and thermal styling and...

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5:56 pm EDT
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Ulta Beauty Credit card

In August, I canceled my card. I receive

a disability once a month. I paid my card off at the time I closed it but it was a couple days late. September 1, I paid the late fee although my account was already closed. So then I got another late fee for October 1, again my account is closed. I called today and spoke with customer service and she said she couldn't waive the late fee, she passed me to a supervisor and also told me he couldn't waive the fee. I did express my disappointment with this company and asked "how can you and a late fee if my account is closed? He said they needed my payment and I did express how I was having financial problems but he didn't seem to care. The thing is I have worked so hard to fix my credit and if they can't waive the fee it's going to mess my credit up.

Desired outcome: I'd like Ulta to waive my fee and that way I won't have to deal with them again

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7:19 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

My name is Angela Smarrito and I've recently cancelled both my Ulta card and Loft card because of how terrible the woman working in collections was to me. I was late on my Ulta payment, I missed a month. I started getting lots of text and calls just saying to contact them back asap. I did not realize I had missed a payment. When I called back I was driving...

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11:40 pm EDT
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I bought a liquid eye shadow and when finally opened it, I could see it was used. I forgot to take it back the next time I visited Ulta so they told me to just bring it in and they would exchange it. I took it back today, expecting a refund but what I got was basically being accused of not paying for it because it was not on my previous transactions. I told...

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11:48 am EDT
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On Saturday 09/02/23, I tried multiple times during the day to order the beauty steal perfume YSL Mon Paris for $42 plus other items. I had a $10 coupon code from the back of my Sept flyer and had $9.00 in rewards points I entered at checkout but after completing all the info the site just kept spinning and wouldn't process the order. I tried several time...

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10:54 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I have been shopping at Ulta Mays Landing, NJ for many years. I was remiss to say anything about a certain employee, but I feel like now I should. Her name is Charnice and I have witnessed and also been apart of her trying to put her loyalty account on customers with the gift of associate discount. I do not know if she does this with everyone or if anyone...

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10:39 pm EDT
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Today I decided to take my granddaughter to Ultra, Hemet CA location. She found why she wanted and we went to pay. Your customer service employee, Emmanuel Reg 4 @ 12:47pm asked her for her phone number, he then said its not for a credit card or your not signing up for anything its only to keep track of purchases. We were not interested as this as the first...

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5:21 pm EDT
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Ulta Beauty Taking my personal data

I am no longer a Ulta client.

The stylist Tia at your Johnstown store looked me up in your computer system and sent me a friend request on Facebook. I do not know Tia, she was never my stylist. The is taking my personal data for your gain of trying to get me to be a client. My stylist had just left there like five days before.

I spoke with the manager Amanda she said she could not control what they do on Facebook outside of work.

She did not believe me and laughed at me. I said she took my personal data out of the companies computer which is not legal.

This is poor business practice.

Amanda needs to understand right from wrong.

Kathleen Todd

Desired outcome: To have all my data taken out of the computer. I would like a response from someone who understands my concern.

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12:38 pm EDT
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Ulta Beauty Never received order

I never received my order and have been trying to get in touch with someone through their email, text, chat and phone with no success. For chat, they are always unavailable, and I have received no response for my email or text since Sunday. This is absolutely ridiculous; I have never dealt with a company where there is no response or way to get in touch with someone for over 24 hours. I just need to get my money refunded ASAP

Desired outcome: Refund for items never received

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5:43 am EDT

Ulta Beauty Card Charged with no order and points taken!

On 8/26, I tried to place an order during the 21 days of beauty and get the 5X points promotion. The App kept saying it was an error with my card. However, without processing any order…my Ulta MasterCard was charged $92.77 and $11 of my points was taken! I tried to call customer service and I sat on a line waiting for almost an hour before opting to use their text feature. I sent two texts, but never received a response. I tried emailing and they keep asking for an order number that I NEVER received! I’m a Diamond member and Ulta MC holder…but I am never using ULTA again. This is ridiculous!

Desired outcome: Give me my points and refund my money!

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9:53 pm EDT
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Ulta Beauty Unauthorized credit card charges, poor customer service

On 8/25 I tried to order an app only product. My ultimate reward Mastercard would not go through, app saying can’t be verified. Called customer service, they told me to sign out of app, sign back in about 15 minutes later and it should work. When I signed back in all my reward points were GONE! 7153 reward points worth over $400.00!

Called customer service, after several different calls and people got a manager who assured me that I could order the product at the sale price and she would process a credit to my account once my order was placed, as well as make sure my reward points were returned to my account.

Today 8/27, I checked my Mastercard and I am being charged $772.80!

$365.56 for the product I ordered, 4 charges for $101.81, for NOTHING! No credit of $250.00 as promised by manager and no reward points.

I called customer service, was in hold for 2 hours then my call was cut off.

I am so frustrated

Desired outcome: Credit card refund of $772.80 and return of 7153 reward points to my account

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7:12 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

This is the second time this year that I have not received my Ultimate Rewards Points for using the Ulta Master Card. I never get an answer when I call customer service so I have to text, which is not efficient. I made myself very clear on what the issue was. I just kept getting the same response. The first time was 05/25/23 @ 10:22 pm. There were numerou...

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6:39 pm EDT
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Ulta Beauty Credit card service

Do Not get an Ulta credit card. I paid off my balance BEFORE the due date and they are STILL charging a fee that was NOT on the current balance I paid off. It is not worth getting this card due to all of the xtra fees and high interest rates! I wasn’t paying just the minimum balance every month. I always paid double, if not more. As a result, I have closed my account that has been open since 2019.

Desired outcome: Reimburse the $19.63 fee that was paid.

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Ulta Beauty contacts

Phone number

+1 (866) 983-8582

Website

www.ulta.com

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