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Truworths Customer Service Phone, Email, Contacts

Truworths
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www.truworths.co.za
www.truworths.co.za

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1.2 657 Complaints
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Truworths complaints 657

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11:21 am EDT
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Good day I have contacted the offices of Brook Luyt (your debt collectors) AND Truworths with regards to why I do not receive statement reflecting the payments I have started since September 2023. (R400 per month ). They request that I contact you. I call your offices and I am told to contact Brook Slyt. I have gone onto the Truworths app to downlaod my...

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4:03 am EST
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Truworths Bad quality

We bought T-shirt online my husband wear it once now it's looks like old t-shirt. I can believe we paid for that. Please assume I'm unhappy with the T shirt. We will be paying for something we are not paying of.

Regards

Lerato

Please call us on [protected] or [protected]

Claimed loss: Damaged colors

Desired outcome: Sage green golfer to shirt

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10:50 am EST
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Truworths Sandton Branch

My is Dr Richard Kapunga S.A permanent Resident, so I behold the green ID; I’m a new Truworth Account holder that I registered via internet.

As normal process I supposed to go to complete my registration from the truworth shop, because I live in Sandton so I went to Sandton mall.

My current green it completely original and nothing wrong with it, I can be honest that it got a bit wet and I’m in the process to replace it with the home affairs.

When I got to the shop they way I was treated was so discriminating as if i was criminal, just because I did not have smart ID.

I had to be refused the service I went home with a big regret.

My account number is: [protected]

I’m ready to complain in person then you will see my ID that your agent refused; and treat me as criminal.

If this how you will be treating your valuable customers then it fine; you can cancel my account.

Best Regards

Dr Richard Kapunga

Claimed loss: I want confrontation with your agent that discriminated me.

Desired outcome: Confrontation; i must get a apology from them after verification that my ID book it original

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Is Truworths legit?

Our conclusion: After a detailed review, ComplaintsBoard finds Truworths to be a trustworthy company. Although there's a 6% resolution rate for customer complaints, which deserves attention, Truworths is known for their high standards and safety. If you're thinking about dealing with Truworths, it's wise to check how they handle complaints.

Truworths earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

We found clear and detailed contact information for Truworths. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Truworths.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • While Truworths has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 657 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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7:34 am EST

Truworths It’s a red skirt from my husband for my birthday it came as a gift

My husband got me a gift from Truworths and now I’m trying to exchange it the shop is refusing to assist me. What should I do with the skirt. It’s small. What kind of a policy that only accommodates those with accounts and not those of us who pay cash. Are u saying your store is for accounts only. If that is the case please write on the door so those of us who pay cash can go elsewhere.

Desired outcome: Can I exchange the skirt or you give me my money back.

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6:49 am EST
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Truworths Returning an item

Was in your eastgate store to return a shirt bought on Tuesday the 20th around 5:45 cash.. bought the wrong size unfortunately my daughter played with the swing tag and the receipt was misplaced.. went to your store and asked to get my money back or alternative exchange for something equivalent to the amount which l don't know whether therusha Naidoo is the store manager or assistant.. she was very rude and did not want to listen to my story.. l then left the shirt in the store which l am not donating and expect to hear the way forward in regards to my issue.. l cannot afford to donate an item l bought and not intending to give it to the store.. l believe the system keeps track of sold items on that particular day and cameras are there to check.. can l kindly get further assistance from you as l lefty purchased item with the so called Therusha Naidoo..

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4:10 am EST
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On the 16th of February at your Rosebank store, I was collecting an order my mother had made for me. Upon waiting in line for the order, one of the sales clerks, who had curly hair that was two-toned proceeded to make rude remarks and speak about me to another clerk who is bald and wears glasses. I thought it was extremely inappropriate and just plain...

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9:48 am EST
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Good day I would like to complain about the service I received at the Cresta mall Truworths on Saturday (27/01/2024). I bought items from the mall as it was 50% selected items. The first item I bought was a bag that did not have a sale sticker on it, however I received at the 50% discount. The second item was a men's coat that was on the 50% stand and had...

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1:41 am EST

Truworths Shoes

Bought shoes that had factory fault and they are approved to be credited back to my account. The price of one shoe was r625 x2 and I bought them in account on november 2022. I paid my account full in december 2022 and now the shop want to credit the shoes on the now price wich is 420 each and I will loose 205 from each shoe. My name is rudzani ramathavha. Id number [protected]

Claimed loss: R1 250

Desired outcome: credited a full amount which i paid

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2:19 pm EST
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Truworths Can't use a voucher that was sent to me by sms

Went to Truworths Brooklyn mall on 10 Febuary 2024,wanted to make a purchase and use my voucher that was sent to my phone, could not use as I was informed that it is not loaded on the system, 2nd time this happens, why send me an voucher by SMS to me if I can't make use of it.

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3:48 am EST
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Truworths I'm suffering as the amount was supposed to pay for my damaged car.

I overpaid my Truworths Account on the 02nd of February 2024. I went to the store after realizing that I overpaid on the 8th of February 2024. I was told that I will be paid back on daily basis depending on the amount they have on the store. In agreed and they called their Head office, the 1st lady who asked me verification question claimed that I failed it, and I must come back the following day which is today the 9th of February 2024. what amaze me is when I was told I even failed question 1 on verification which is what is your name? is also funny as it was not answering verification question with Truworths.

I hereby demand my money back in full transferred back to my account as I can't do verification everyday which I will fail my name. I'm willing to send the affidavit stating my account details and all the proof of payment including the bank statement that my money may be paid back as the Truworths consultant Amber said the is no other way, and others says the is.

please assist me to get my R9524.18 back.

Thank you.

Desired outcome: The amount of R 9524.18 be paid bac to my account. I'm ready to send certified copies of my ID, Truworths Account card, affidavit and bank statement that the amount may be paid back .to my account as i paid via EFT

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12:20 am EST
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Truworths Incorrect pricing for sheets bought on 50% off se

Date of incedent 30/01/2024

On 30 /01/3024 , I purchased 2 sheets on my account marked down to R360. 00. They charged me R550. 00 and agter speaking to supervisor than manager than phone calls to head office and waiting for more than 30 minutes I was informed that this was a human error and I can not have them at the marked price. Obvious not very impressed with this service.

Desired outcome: To pay the price as marked

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11:17 am EST

Truworths Truworths fraudulent account

Truworths fraudulentl account

A fraudulent account was opened using my name and I am sure this was an inside job as I never provided documents.I was told they are investigating the account while I’m in a process of applying for access amount on my bond and vehicle only to find out my account are in arrears.If this matter is not resolved by tomorrow Truworths will be reliable for the loss and will have to make sure I get the vehicle and access amount on the bond as this wasn’t my fault

Claimed loss: R450000

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8:10 am EST
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Truworths Return of a dress

Im so disappointed with truworths, i bought a dress in bela bela branch, i tried to wear it the following day then it just torn apart then same day i return it to Modi mall branch, they told me it gonna take between 2 weeks and 2 months before they can get feedback, mind u is still have a tag, they called me to say is been rejected, i dnt knw on what ground becouse definetly is not mty fault, i have been having their account over 10 years, but im glad im only left with 1 month, im gonna close it n never look back,

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12:19 pm EST
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I am writing to express my deep dissatisfaction with the cell phone I purchased from Truworths Alexandra, which has proven to be either irreparable or extremely difficult to fix. My experience at the store on [date] only added to my frustration. Upon arriving at the store at 17:57, I was informed by the security personnel from Fidelity that the store had...

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5:24 am EST
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Truworths Payment on my account

On the 9th of January 2024 I made a payment on my account directly at the store. Till today the 16th of January I'm receiving letters that I haven't paid, went to the store and was told payment is not showing even when I have provided the proof of payment. I'm really upset as this has now impacted my credit score badly. I could not even take out a contract at other stores due to this issue.

Desired outcome: Fix this issue and remove dunning notices on my name.

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9:46 am EST

Truworths Customer service from the call center

I can confirm that my installment was paid late because I was in a foreign country and had no access to my bank account. Today at 16:14 I received a call saying that my installment was delayed and underpaid. I attempted to correct the lady, because I paid according to what is on my statement and also attempted to explain my reason for the delay. I was treated with utter disrespect and rudely interrupted. She had respect and clearly did not want to listen or even attempt to understand.

Desired outcome: Staff should be trained to have respect even if clients pay late or not.

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12:04 pm EST
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Truworths Cashier's rudeness

Today at truworths i had a bad service from a cashier who was so rude.When i was on da queue to pay she shouted next.I went to her & she did not greet me she jst stared at me,then i greeted her then she kept queit.I greeted her again then she answered rudely then i gave her da money then she gave me da receipt without even saying thank u.She was so rude i walked out of da store feeling so sad Bcaus she spoiled my day.

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10:21 am EST
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Truworths Shoes exchange

Goodday I bought shies for my son on my husbands account 2 days back. When he fitted it at home it was to big. I went back today with iriginal slip. They did not want to exchange because I did not have my husbands id or card. Ok if I wanted a refund I can understand that would have wanted that but I wanted to exchange. My question is: If I bought it for my son that is staying in Pretoria and he wanted to exchange it must I courier my original id or card to him so that he can do it? Does it sound normal. I do not think so. The lady at The Waterfront branch in Bloemfontein said they need the original id or card. I am not a happy client at all. Please give feedback.

Desired outcome: Truworths to exchange the shoes if i have the original slip I do not see why they must have the ORIGINAL ID OR CARD. Now I must drive out fuel again to go there. This is ridiculous.

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9:21 am EST
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Good afternoon I am writing this message with great sadness and dissapointments by Naartjie store in Eastgate. On the 12 December 2023 I purchased a few baby items and unfortunately one of the outfits which is a two piece jumpsuit / delela that goes with a white shirt. So unfortunately while fitting the shirt the baby stained it a bit and when I tried to...

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12:10 pm EST
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Truworths Wrong advertising

Good day

I visited one of your branch at Fourways Mall today the 6th of December 2023

I was attracted by your offer of a bag that had a price ticket of R499,with there was a ticket attached that says”Buy this bag and get a free voucher of R150”When I get to the counter the cashier who helped me understood the message but she was surprised that the price was not deducted after punching in the product.

The receipt that then comes up says I will get the voucher on my next visit.

Thus deceiving,thus wrong advertising.

Regards

James Moyo

[protected]

Desired outcome: They should less my balance with that amount of R150 as advertised

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Wendy Kruger
, US
Dec 11, 2023 4:23 am EST
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My last visits has been very disappointing waiting in a long queue and there is just one cashier. Im also very upset with the quality of the items I bought recently. Items I bought 2 years ago lasted but now my items specifically the shirts OBR and ginger mary doesn't last 6 months and the material is see through and sudden holes in the fabric, the name of ginger Mary comes off after a couple of washes. I used to love OBR but the seems comes loose and the fabric is so poor.

I have even asked them to reduce my credit limit as they increase it every 3 months as I really feel like I dont want to buy there anymore if I dont need to. I like the formal wear so I will keep my account just for incase I need something fancy

I bought a very nice jersey and a formal top and the jersey and top is just in the worst condition after the first few washes as the material is pulling strings and I dont even want to wear it

I bought a 2 pack OBR shirts that I had to take back as the shirts were laterally skew

Ginger Mary skirt the 34 were bigger than the 38 and I showed the lady on the floor.

Paying so expensive for the quality we have been getting

Very disappointing customer service and products

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Overview of Truworths complaint handling

Truworths reviews first appeared on Complaints Board on Aug 24, 2010. The latest review Statements not received. was posted on Apr 2, 2024. The latest complaint Debit order was resolved on Aug 18, 2022. Truworths has an average consumer rating of 1 stars from 657 reviews. Truworths has resolved 42 complaints.
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  1. Truworths contacts

  2. Truworths phone numbers
    +27 872 859 401
    +27 872 859 401
    Click up if you have successfully reached Truworths by calling +27 872 859 401 phone number 25 25 users reported that they have successfully reached Truworths by calling +27 872 859 401 phone number Click down if you have unsuccessfully reached Truworths by calling +27 872 859 401 phone number 19 19 users reported that they have UNsuccessfully reached Truworths by calling +27 872 859 401 phone number
    14%
    Confidence score
    Online Shopping
    +27 214 602 300
    +27 214 602 300
    Click up if you have successfully reached Truworths by calling +27 214 602 300 phone number 32 32 users reported that they have successfully reached Truworths by calling +27 214 602 300 phone number Click down if you have unsuccessfully reached Truworths by calling +27 214 602 300 phone number 27 27 users reported that they have UNsuccessfully reached Truworths by calling +27 214 602 300 phone number
    8%
    Confidence score
    Fashion Delivery
    +27 214 607 771
    +27 214 607 771
    Click up if you have successfully reached Truworths by calling +27 214 607 771 phone number 9 9 users reported that they have successfully reached Truworths by calling +27 214 607 771 phone number Click down if you have unsuccessfully reached Truworths by calling +27 214 607 771 phone number 6 6 users reported that they have UNsuccessfully reached Truworths by calling +27 214 607 771 phone number
    20%
    Confidence score
    New Account
    More phone numbers
  3. Truworths emails
  4. Truworths address
    1 Mostert Street, CBD, Cape Town, 8001, South Africa
  5. Truworths social media
Truworths Category
Truworths is related to the Fashion Tech category.

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