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Truworths review: daniel klein watch 1

N
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1:18 am EST
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Good day

My name is Nadia Sulliman . I was buying a Daniel Klein watch at truworths on 24 Dec 2019.
The two ladies at the counter were first of all slow to assist us and they weren't busy with clients so they told us to wait abit they will assist us now and secondly they heared us saying we r only taking the Daniel Klein Watch because there was a sign showing if you buy the watch you get the free gift which was a Daniel Klein bracelet type item. We asked her if its for all the Daniel watchs and she replied yes. So we purchased it. She said nothing about the free gift and packed the item. So we thought she had put it in the same box as the watch already. Near the exit i decided to have a look and there was nothing. So we went back and ask her about the gift as she said its for any Daniel Klein watch and the ladies reply was. Its out of stock. And the other assistant said oohh let me take the sign out. I mean really she knew it was out of stock before we purchased it and she knew we took the item because it came with a gift... So then why sell it in the first place and not informed us about it? And the attitude was so rude like they wanted to brush us off. So i am very upset regarding this matter and i will tell people about this occasion that took place.

Dec 30, 2019 8:00 am EST
Truworths customer support contacts
Address

1 Mostert Street, CBD, Cape Town, 8001, ZA

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Thank you for your post.

At Truworths, we strive to provide an effortless shopping experience at all times, where customers are assisted by efficient and enthusiastic consultants. Thus, we were concerned to hear about your experience. We would like to investigate this matter further and in order to proceed, kindly provide us with your contact details via email: services@truworths.co.za / call us directly 021 460 2300 for feedback and to address your concerns with the store manager.

Kind regards,

Truworths Online team
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The complaint has been investigated and resolved to the customer's satisfaction.

1 comments
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Alvirna
Alvirna
ZA
Jan 24, 2020 4:40 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

My husband opened up a Truworths account for just more than a year, the lady told him they'd sms or mail him the vouchers you get that's not really much, but up until today he didn't receive it at all. How pathetic that is, do they call that customer service, I don't think so, and Tyger Valley Truworths must send their staff for customer service again cause they are most definitely not a friendly team at all. They belong somewhere else not in a store if they don't have Clientele skills.

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  1. Truworths Contacts

  2. Truworths phone numbers
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    1 Mostert Street, CBD, Cape Town, 8001, South Africa
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