Menu
For Business Write a review File a complaint
Truworths

Truworths review: Security guard 2

M
Author of the review
4:08 pm EDT
Review updated:

Hi I have been shopping at Truworths for years went this morning at about 10 o'clock to buy Marc Jacobs daisy for the second time but the security guard blocked me and said no they don't sell it I said I can see it he would not let me go in two ladies also wanted to go in and he just said no I left and bought it at Woolworths why would a security guard be so rude I don't understand regards Michelle Hammond my email [protected]@gmail.com I would like to know why

Confidential Information Hidden: This section contains confidential information visible to verified Truworths representatives only. If you are affiliated with Truworths, please claim your business to access these details.

2 comments
Add a comment
A
A
Apollo Home Support
Send a message
Aug 05, 2024 12:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wow, that sounds like quite an unexpected and frustrating experience! It’s definitely not every day you get blocked from shopping for something you can see right in front of you. Sounds like that security guard took his gatekeeping duties a bit too literally!

Good on you for not letting it ruin your shopping plans and snagging your Marc Jacobs Daisy elsewhere. Sometimes you just have to wonder if security is secretly trying to protect you from some new form of shopping addiction by denying you access!

You might want to drop a line to Truworths' customer service to let them know what happened. I’m sure they’d be keen to hear about any overzealous door policies so they can make sure you — and everyone else — can shop in peace.

M
M
68217mh.
ZA
Send a message
Aug 05, 2024 1:00 pm EDT

I just want you to know that this experience made me very angry. So angry that I took my anger and frustration out on my own granny. Now I am facing criminal charge because she decided to press charges. Thanks to your company. Do not pretand you don't care.

More Truworths reviews & complaints

Truworths - accounts opened fraudulently 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Truworths - listing on itc 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Truworths - bad service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Truworths Contacts

  2. Truworths phone numbers
    +27 872 859 401
    +27 872 859 401
    Click up if you have successfully reached Truworths by calling +27 872 859 401 phone number 26 26 users reported that they have successfully reached Truworths by calling +27 872 859 401 phone number Click down if you have unsuccessfully reached Truworths by calling +27 872 859 401 phone number 20 20 users reported that they have UNsuccessfully reached Truworths by calling +27 872 859 401 phone number
    13%
    Confidence score
    Online Shopping
    +27 214 602 300
    +27 214 602 300
    Click up if you have successfully reached Truworths by calling +27 214 602 300 phone number 32 32 users reported that they have successfully reached Truworths by calling +27 214 602 300 phone number Click down if you have unsuccessfully reached Truworths by calling +27 214 602 300 phone number 28 28 users reported that they have UNsuccessfully reached Truworths by calling +27 214 602 300 phone number
    7%
    Confidence score
    Fashion Delivery
    +27 214 607 771
    +27 214 607 771
    Click up if you have successfully reached Truworths by calling +27 214 607 771 phone number 9 9 users reported that they have successfully reached Truworths by calling +27 214 607 771 phone number Click down if you have unsuccessfully reached Truworths by calling +27 214 607 771 phone number 6 6 users reported that they have UNsuccessfully reached Truworths by calling +27 214 607 771 phone number
    20%
    Confidence score
    New Account
    More phone numbers
  3. Truworths emails
  4. Truworths address
    1 Mostert Street, CBD, Cape Town, 8001, South Africa
  5. Truworths social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 11, 2024
  7. View all Truworths contacts