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Easy Spirit
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1.2 64 Reviews

Easy Spirit Complaints Summary

3 Resolved
61 Unresolved
Our verdict: If considering services from Easy Spirit with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Easy Spirit reviews & complaints 64

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Newest Easy Spirit reviews & complaints

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7:43 pm EST
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Easy Spirit My sneakers falling apart.

I purchased a pair of gray Easy Spirit Women's AP1 Sport Walking Shoes approximately 3 months ago. I got something on them & so I washed them & the soles of both pair came off. I have had many pair of this particular shoe & washed them many times & nothing like this ever happened. Can you possibly explain to me what might have happened & is there a possibility I can have them replaced. They were a size 6, regular width. I'd appreciate any help you can give me.

Thank You, Donna Stauffer

Desired outcome: I would appreciate a replacement.

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12:59 pm EDT
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Easy Spirit Traveltime shoes

July 1, 2023 4 pm

I slipped on my kitchen floor. I checked the floor and it was not slippy. I turned over my right white/blue Traveltime shoe and the heel was missing. I could not find it anywhere. Also, I noticed the sole was partially unglued plus the left shoe's heel was also becoming unglued. This has not been my experience with prior purchased Traveltime shoes, which are so comfortable.

Please advise. Thank you!

Desired outcome: I would appreciate a response; a refund, replacement, or coupon to purchase would be appreciated. These shoes are not cheap!

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12:18 pm EDT
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Easy Spirit Easy spirit shoes. Order es 2498095

I frequently order shoes from Easy Spirit. I order last week. Today I received an email saying the order amount was being refunded. No explanation given. I called customer service. After a 20 minute wait on hold my call was disconnected. I called back. “Brittany” could not give me a reason why the order was cancelled. I asked for a supervisor and was told there was no supervisor. I explained that part of the order was paid by gift card and asked how this would be refunded to me. Brittany said it would go back to the original gift card. I no longer have this gift card, I pitched it after I placed my order. Brittany said she would email a new gift card certificate in about a week. I asked to have the gift card amount refunded to my credit card on file. (The gift card amount was a refund from Easy Spirit for a return.). Brittany refused. Why would I buy from Easy Spirit again! I called back again and got Brianna. Same run around. I asked for a supervisor and got the same run around.

Desired outcome: Refund gift card amount of $34.99 to my credit card. I have no use for another worthless gift card from Easy Spirit.

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Is Easy Spirit legit?

Our verdict: Complaints Board's thorough examination reveals Easy Spirit as a legitimate entity with notable strengths. Despite a 4% resolution rate on customer complaints, which invites a closer look, Easy Spirit stands out for its commitment to quality and security. Clients considering Easy Spirit should delve into its customer service record to gauge compatibility with their expectations.

Easy Spirit earns 91% level of Trustworthiness

Perfect Trust Endorsement: Easy Spirit achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Easy Spirit. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Easyspirit.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Easy Spirit website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Easyspirit.com you are considering visiting, which is associated with Easy Spirit, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Easy Spirit as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Easy Spirit website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Easyspirit.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Easy Spirit has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 64 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We found that Easy Spirit website supports payment methods that allow for anonymous transactions. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices.
  • We conducted a search on social media and found several negative reviews related to Easy Spirit. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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1:28 pm EDT
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Easy Spirit Shoes

ES-2468716ES-2468716 the box was torn and no shoes. I have pictures to prove. The box was so ripped and taped so horribly. Then wonder why people complain about them These items should have been delivered on Monday, 4/24/2023, but instead I received a box that had was taped terribly and had a hole in it with nothing there.

April 12, 2023 ES-2470199 this was canceled within 5 minutes I was told enough time was given you charged me but no order , Canceled same day.

Desired outcome: I want my 301.21. I have the box to prove it

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3:09 am EDT
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Easy Spirit cancellation of shoes

I went onto the website to cancel part of my order which I was directed to do on the form because it was a PayPal order, now my item is being shipped even though it's the wrong size of shoe and I wanted to cancel it. Since it was on sale I'm not even sure I can get a refund but because of this company's incompetence now I'm getting shoes I didn't want to pay for since I already cancelled them through the form.

Desired outcome: A full refund without losing more of my money to return a product I canceled through the form provided.

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4:34 pm EDT
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Easy Spirit non delivery of goods

order number 1Z973R10239581253om

never received my order even though they said they were delivered to

6429 n london ave kc,mo 64151

the correct address should of been 6249 not 6429

i pd a lot of money for these shoes through a payment company over a period of time they said i would have to contact you for the refund since i did not get the product, either refund or send the shoes and refund for the quick delivery i paid.

thank you for your assistance in this matter

vivian malkus

Desired outcome: as stated above

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5:34 pm EST

Easy Spirit no return label

My ticket number 55066 and the order # ES-2333833

I have called and emailed numerous times and I did get 1 response from customer service by email that stated "your return label is attached" but there was no attachment to the email. The Happy Returns app goes around and around in a circle asking the same thing over and over again and then freezes up without processing anything. The website is really a joke.

Desired outcome: I need a return label. The shoes (8 pair) I ordered are too small. They are 6 wide and I need a 6 1/2 wide.

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2:59 pm EST

Easy Spirit Travel time clogs. ES2337247 item no.[protected]

Ordered two pairs in 9w one pair fit the clogs were so narrow they hurt obviously not wide. I started to return for an exchange only to find I had to pay a fee. How absurd. I am trying to stretch the shoes myself because they make it difficult to exchange. I like the merchandise but I won't buy from them again. I don't think their a good company to deal with and they don't provide a phone no. to call customer service. The shoes were also coming apart but I can clue that

Desired outcome: A new pair of shoes at no cost and I will return

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2:59 pm EST

Easy Spirit Return codes

I have 2 pair of shoes approved for return. The returns show "Return started", however, there is no return code and I have been standing in Ulta for an hour + trying to get a code to return the shoes. Once I FINALLY found a customer service phone number an automated voice put me on hold. After 20 minutes, I gave up. I still have no way to return these shoes!

Desired outcome: Return codes for each pair of shoes! One pair is defective and the other doesn't fit. The restocking fee should be waived after a wasted trip has been made to return the shoes.

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2:54 pm EST

Easy Spirit No refund received on faulty item ES-1936852

I ordered ES`1936852 and received it. The shoes were made improperly. I took pictures and submitted them to ES and waited on response to return and heard nothing. So I spoke with Help Center Kassandra and she gave the item # 488618 ticket#. I got another ticket number on an email from ES and it was 488622. One or the other is the right ticket #. I mailed the shoes back in August and they were received from the US Post office to your company per my Tracking #. I have gotten no response for the $64.99 refund! I should have a refund by now. It’s been 5 months! Contact me with my refund or I will have to get my attorney involved.

Gale Sego

2452 Kumbanad Ct.

Statham, Ga. 30666

[protected]@comcast.net

Desired outcome: REFUND my money for improperly made shoes. Its been 5 MONTHS!!!!

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1:35 pm EST

Easy Spirit Order #es-2236275 -

I order two pairs of travelclogs, one sapphire and one aquamarine, I received 2 pair of the sapphire. One box said light blue and one box said dark blue but dark blue pair was in both boxes. I would still like the light blue, don't need two pair of dark blue. My order date was s12/4/2022 and the order number is ES-2236275

Desired outcome: Let me know.

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4:57 pm EST
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Easy Spirit Non delivery of order

To whom it may concern. The shoes were delivered to the wrong town. Actual address is Linden, Texas. The shoes went to Jacksonville, Tx. The UPS driver picked up the shoes to mail to right address and they disappeared. All I want now is a refund. I never received the shoes.

Shopping cart

Product image Description Quantity Price

Margret Emove Walking Shoes1

Margret EMOVE Walking Shoes

9 / M / Navy Mesh Multi

Free Returns: Eligible

EASY40 (-$35.60)

1 $89.00

$53.40Scroll for more items

Cost summary

Description Price

Subtotal $53.40

Shipping Free

Taxes $4.41

Total USD $57.81

Past step:

Confirmed

October 17

Past step:

On its way

October 28

Past step:

Out for delivery

October 27

Current step:

Delivered

October 28

Your order has been delivered

Your order has been delivered to the address you provided. If you haven’t received it, or if you have any other problems, contact us.

Re-order the same items

Track order with Shop

UPS tracking number:

1Z973R510300696503

Order actions

Cancel

*This order can no longer be edited or cancelled automatically.

Order updates

You’ll get shipping and delivery updates by email.

Customer information

Contact information

[protected]@yahoo.com

Shipping address

Denise Haas

1004 Hillcrest Street

Jacksonville TX 75766

United States

‎+[protected]

Shipping method

Free Ground Shipping

Payment method

Visa ending with 5104 - $57.81

Billing address

Denise Haas

1004 Hillcrest Street

Jacksonville TX 75766

United States

‎+[protected]

Desired outcome: I would like a refund.

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3:26 pm EST
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Easy Spirit The shipment I received was a pair of shoes and packing slip for someone else .

How do I return this order and receive the shoes I actually ordered? The Easy Spirit website does not offer a solution to correct this type of error.

My order No. is ES-2085991 placed in September, 2022.

The item I received is Order No. NW-1491442 placed on 11/24/2022 By Nancy Linsangan, 1612 Ashton Dr., Virginia Beach VA [protected] for item #[protected] (Abay Smoking Flats, Black, Size 8).

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5:23 pm EST

Easy Spirit $79.00 refund refused

October 10, 2022, I received and returned a pair of women's Daisie Casual Slip-on shoes size 6m order # ES - 2123888. The shoes were two different sizes. I placed my order on the internet site and their internet site to get a USPS return label. USPS picks up from my senior living residence, so I don't have a tracking number. After many contacts with the Support Group, I have received several request forms and the last one is 518670. Previously, I was instructed to open an Easy Spirit website which I did. Nothing has happened at that website. I continue to get email requests for more information. The shoes were $79.00 and as a 92-year-old woman on a fixed income I need this refund.

Thank you for your help.

Desired outcome: Please refund my $79.00.

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11:34 am EDT

Easy Spirit Incorrect Information on Website

I had ordered 2 pairs of Easy Spirit sandals for an international trip I'm taking. I still cannot get a ship date from them. I finally called customer service and they said that they haven't shipped yet. I explained that I ordered it in plenty of time so that I would get them before my trip. I was told that when you order from Easy Spirit there is 2-3 days for processing and then the actual shipment is 5-7 business days. I let her know that the website does not mention the 2-3 days for processing and says 3-5 business days for shipping. Now I have to try and find sandals in the middle of September for a trip I'm taking next week. I will be stuck with these sandals because I will not be home for a month and they will be sitting outside of my door until I get home. On the website it also says that they do not charge your credit card until they ship the order. They charged my credit card within the 2-3 day processing. I WILL NEVER PURCHASE ANYTHING FROM EASY SPIRIT AGAIN!

Desired outcome: I want my sandals by Friday, September 16

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polishedgirl
Woodstock, GA, US
Oct 31, 2022 12:35 pm EDT
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I would say to anyone buying from Easy Spirit after what I have been through, which is a repeat of the complaints here, this company is running on criminal activity. They charged my credit card w/in 24 hrs of my shoe order. Ordered at 10:55pm (EST) on 10/10/2022. The charge was on my credit card by 10/11/22. Ship date was for 10/25/2022 (which I was willing to accept this late ship date knowing they would not charge my cc until it ships). They charged me immediately and guess what it is 10/31/2022 and still no shoes! I called customer service to only get home bodies that could care less and tell me it will be at least 14 more business days "IF" they decide to refund the money. Hey Easy Spirit, you took my money and I never received nor could customer service tell my why the shoes are still not sent. Criminals! Easy Spirit, you take someone's money and never deliver the product it is stealing. This is a thief. NEVER ORDER FROM EASY SPIRITS unless you like your money stolen! Customer Service is awful, I had so many noises in the background during my 2 calls and people who could care less only repeat policy. Hey never on my order did it say will ship 14 bus days from the already late date of shipment of 10/25/2022. Liar, stealing, criminal. I will not say please to a criminal-I will say: Give me my money back now. NEVER WILL I ORDER FROM EASY SPIRIT AGAIN! You should be out of business w/your stealing of customers money. You have had my money since 10/11 and it is 10/31 and all you can offer is wait another 14 bus days on a request put it, to see "if" they will refund. Who takes your money and will not deliver the goods? EASY SPIRIT THE CRIMINAL!

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6:15 pm EDT

Easy Spirit Gray Savannah slip-on sneakers

Hello!

My order #2013880 was place at 4:30 pm on Saturday, July 31, 2022. I thought I had ordered a size 8.5, but apparently the size change wasn’t accept and went back to the size 5 in the ad. A mere 3 hours later (approximately 7:30 p.m. I received an email from Easy Spirit stating my order had been made and could not be cancelled. It was at this time that I realized the default size 5 was order and not the 8.5 I wished to order. I tried to change my order, cancel my order, to no avail. I sent no fewer than 20 emails and texts to the company in the following days to complain and try to remedy the situation. No luck! At that stage I had resigned myself to a costly mistake, and decided to donate the shoes (as opposed to sending them back), and never order from Easy Sp[irit again. However I would still like to be contacted by the company stating that they were in the wrong. To amend an order 3 hours after it was received should be in time. Thank you!

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6:57 pm EDT

Easy Spirit Travetime clogs

I tried to inform the consultant that I did not have a printer to print a label to return the item that I purchased from easy spirit, then they tried to get me to talk to a expert which I did not need, I just wanted for them to send me a label so I can return the package that I order and decided I did not want. I purchased the tennis online on 07/03/22 received the package, that following Saturday I decided I did not like item that I purchased, so I want to return the purchase and so I call their number,[protected] and I was on the phone for over an hour with just loud music but no answer.

What does it take to just get a return label?

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12:34 pm EDT

Easy Spirit Explorer 24 sandal

Hello

I live in Clearwater Florida every morning I walk over a mile with a group of ladies I group of ladies I bought your Explorer 24 sandals which I'm providing pictures of not even 6 months ago this morning while walking almost a mile from my house and extremely hot temperatures your sandal came apart at the heel there is a metal piece that connects one part of the sandal to the other it went into my heel I had to hobble home Because the sandal was broken I bought these at bealll's department store they were not cheap and I fully expect to either be reimbursed or have the sandals replaced.

My phone is [protected] my name Christina Olson

Desired outcome: Reimbursed or replacement

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11:12 pm EDT

Easy Spirit Black easy spirit clog type shoes

I have had three pairs of easy spirit slip on clog type shoes. All three soles got very hard and slippery to walk on floors and tiles. Eventually the soles cracked and fell apart. They are not worn every day as I have several pairs i alternate with.

Very disappointed with easy spirit as I’ve always bought them over the last several years. My older ones are actually in better condition that the newer ones.

Desired outcome: Replace the three pairs of defective shoes.

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5:55 am EDT

Easy Spirit In-store credit

Have in-store credit on shoes I had returned. Bbeh7eh4295efdchb.

Cannot reach anyone to help me order shoes. I find the shoes are all unavailable and am not receiving any help from there. Order #es1750620. March 4-11th. Cannot raise anyone. Please refund $188 to me personally.

Desired outcome: Would like to have my in-store credit of $188 returned to me in full. I don't know what info you want. I have already submitted everything.

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Easy Spirit contacts

Phone number

+1 (888) 327-9772

Website

www.easyspirit.com

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