I ordered 2 pairs of shoes online about 2 weeks before going on vacation, and even paid additional for 2 day shipping. It took easy spirit 5 days to process the order, another 2 days to print a shipping label, and another 2 days to put the package on the loading dock!
I called customer service repeatedly to find out what was happening, and each time I was told the package would ship out the next day, and never did. The day before I was suppose to leave on vacation, I called again, spoke to a representative, who informed me that the package had been shipped, but ups hadn't updated their records and assured me that I would receive the package by 6pm next day. Unfortunately, I would not be home to receive it (leaving for vacation early that day), so she told me that I could call in the morning and they would modify the shipping address to be delivered where I'd be on vacation. I then spoke to the "supervisor" who told me that there was nothing they could do and that the rep couldn't change the shipping address at all. So the rep LIED!
I promptly called ups to modify the address, and was told that they actually didn't even have the package yet!!! And that even if it was picked up that day, it would not be delivered for 2 days after that!! So the rep AND the supervisor LIED!!!
What kind of business are you running?!! I'm so very disappointed in Easy Spirit!!! I'm definitely not EVER going to order from you again!
P.S... 2 days later...still no package! SHAME ON YOU Easy Spirit!