Truworths
reviews and complaints

I walked into Truworths men and started shopping, I got called back by the security guard P Dwangu standing at the door. I went back into the door to find out why he wanted to talk to me. As his friend/colleuge stood next to hom giggling he just wanted to greet me, and if I didn't display my annoyance telling him to act appropriately he wouldv asked for my number

Im so disappointed I got a suit jacket from the marked down area at truworths liberty promenade the jacket was marked down from r1599.00

To r109.99 I took it asked one of the workers if its the right price the lady answered yes its r109.99 so I stood an 1hour in a line just to hear at the till that that is not the right price the price shows r1100 on the system but shows reduced to r109.99 twice on the product I want it for r109.99

I have received a email saying that I qualify and they gave me 1500 credit and 1000 voucher... Identity is connected to truworths? I received a 1500 credit from identity and I bought goods and I wanted to be delivered to I have proof of the order (identity) now i'm very very tired of sending emails about truworths that I have the re agreement with them that I can buy for 1500 and 1000 vouchers I find it very very unexpected that they never phoned me I tried to purchase from truworths online and when I check out it ask for my debit card.. I'm not going to to have this at all so I expect that the proof I have I want to shop i'm sending emails after emails regards to this they can't even find my other it's goes blank when I want to tack down my identity order [protected] I expect them to call me and not give me ant stories that this was a mistake nothing like that I even got a holland plan that I didn't even know about I look forward to a positive response miss adams

One of my online order still have the Store tag on it , I called the call Centre they told me I can wait up to 2 week . I was very impressed with you fast delivery. I do online shopping due to the fact that I don't have a Truworths near me. To wait for 2 weeks for something to be relaced is very poor service . I wanted to wear my Hoodie this past Friday to a outing but could not. I am very disappointing.

Good evening,I'm Mrs Ndaba MJ.I opened truworths account using my mobile phone.I got a message that my application was approved.I just need to take my ID to the branch.I couldn't do you because I was busy at work.They kept on calling me at work and I asked to be called on my cellphone after work after 4pm.The last time I was called I explained to the gentleman who unfortunately didn't get his name not to called at.He said they tried my mobile phone several times but they failed to reach me.He couldn't take it when I explained that most of time when I reach home there's loadshedding.After that conversation I got a message that Truworths has declined my application I should try after 60days.I want to understand why was I not declined all the time.Can you please provide me with reason why I couldn't qualify.

Regards

Ms Mary Ndaba

[protected]

Good day

My Truworths account([protected]) have been listed as a default on ITC even though I made a payment on the account.

I also sent proof of payment on the 25.05.2023.

I tried several times to get hold of the debt collecting company(MBD on email) to which I never received any correspondence. I was requesting a settlement letter, no correspondence was ever received. I have proof

Kindly remove the default under my name

Herewith I want to share my most humiliating experience at any shop ever. On 20 April 2023 I received an sms wich says the following:

Celebration time! Here's R150 off R450 Truworths fashion voucher to enjoy for your birthday. Magda, use no. 154914 in-store by 15May23. T&C's.

On my birthday the 10th of May 2023 I went to Truworths Middelburg mall, to use the mentioned voucher. My husband accompanied me. I took a view items including a doll for my daughter whom had to go to the hospital the following day. When I got to the paypoint, I took out my Truworths card (which I do not use often) and showed the cashier my sms with the voucher code. She took my ID and walked to the back to make a phone call. When she returned there was alot of customers in the queue. She said that the card is not valid and broke the card infront of everyone. I asked her why she is breaking my card and she said, because I do not have an account. This happened infront of the other personell as well as the customers. Leaving them thinking that I might be a fraudulant person. I am deeply saddened by the way this happened. I am saddened to say that I even felt going to the news paper regarding this matter. She did not even ask me if she can destroy the card, which was my valid Truworths card. I am sad to say that Truworths is the worst customer experience ever.

On Tuesday 30th May 2023 my wife bought for me a pair of hemisphere snickers at Hebron mall when she brought them home the did not fit on me.

And on Wednesday 31st May 2023 I took them to Letlhabile mall for exchange and they did the exchange and when I get home they were too tight on my feet then on Thursday 1st June 2023 during my lunch time I went to Truworths at Brits town and I told them I want a refund as I no longer want the snickers.

And they told me that their policy of exchange does not agree that after I made the second exchange I cannot get a refund and the only option I have is to do an exchange within 30 days period.

I searched their refund policy online it doesn't say anything about return of the second product.

On 31 May I went to Truworths, Swakopmund to purchase a mans jacket. They did not have the size I wanted but I convinced them to look for one and eventually they said that Truworths, Wernhill has the jacket and size that I want. I then signed a form to have it picked up by a family member in Windhoek, gave his details, etc. and they said they will arrange for it.

After many calls to Swakopmund Branch and Wernhill Branch (who never answer the phone!) I was told to go back to Swakopmund branch today and start all over again. Not only are the staff clueless but they do not care either side enough to just call each other and have it ready.

My family member was there twice yesterday and will go again today! Is this really asking too much! Must I be the one to constantly call each branch and ask if it is done and is the jacket ready!

I have had a Truworths account since last year June. With a R500 Credit. When opening my account I received all these vouchers for purchases however have not been able to use most of them because of the credit limit. My account is paid every month via debit order and sometimes I make additional EFT payments. When I called in to ask for a credit limit increase I was just told no sorry it happens automaticaaly but to date nothing yet and I missed out on all the vouchers for opening the account. Having no debt except my truworths account and no credit limit increase and the lack of assistance from Truworths to look at my profile manually I am led to believe the vouchers they offer you when opening your account is a scam and misleading advertising to get you to open the account. Why offer you these vouchers if you can not even make use of it and if you pay in the difference to use the voucher they list you on the credit buarea as going over your credit limit and this effects your credfit score negatively

I purchased Men's briefs instead of boxer shorts on Saturday 20th May 2023, I phoned the store and customer service on the 23rd May 2023 to enquire if I am able to return the items, I was informed I am not able to. The items weren't worn it's still in the same packaging as how I purchased it. The receipt states that I cannot return the goods without protective slip. I have purchased bra's and exchanged this also (underwear). Why am I unable to exchange the bras but not the briefs. The value of the items is R819.00, I am not able to pay for items that I have no use of. I am very disappointed in the service I received.

On the 2nd April 2023 I made my account payment account number [protected] via EFT a few days whent by and I was contacted by Truworths for non payment which I disputed and send them proof of payment immediately and even phoned head office and send them a few emails showing proof of payments they then send a SMS that payment was received.Only to find they still sending SMS and phone calls showing the account is in arrears on the statement this is now showing my account in a bad light and they are still charging interestCan something please be done as I don't know who els to contact to rectify this error.No reply from all emails

I have been trying to close my account with you guys but I have not received any help through email or post I have not even received any card a day I have been with you guys since last year and now my account is in areas with you guys.

Please tell me what I can do with this situation.

I will pay the amount due eventhough it's a truworths issue but help me close my account please.

Got a perfume gift set but one of the items were removed or stolen from the box. Went back to the store to complain and exchange it and they just could assist and all the boxes are supposed to be sealed but were not. Is this how Truworths operate by getting there staff removing items and let the customer pay full price? This is so unfair towards the customer and Truworths does absolutley nothing about it? The wheel turns and soon this stores will also no longer exist in a couple of years becos of staff that steals!

Dear Truworths Head Office,

I hope this email finds you well. I am writing to bring to your attention a deeply concerning incident that occurred at your Truworths branch in Rustenburg Mall on the 13th of May 2023. As a loyal customer, I was shocked and disappointed by the unprofessional conduct and mistreatment I experienced during my visit to your store.

Upon attempting to make a purchase on account, I was singled out by a cashier named Isabel Putu, whose employee number is 2024497. Ms. Putu demanded identification from me, while no such request was made to other customers making purchases on account. Not only was her request discriminatory, but she also treated me with extreme rudeness and disrespect.

In light of her behavior, I respectfully asked Ms. Putu to speak with a manager regarding this matter. She claimed to be the store manager, which I found hard to believe, considering the way she conducted herself. When I requested her details, she dismissively mentioned that they were imprinted on the receipt. Unsatisfied with her response and Poor Customer service skills, I decided to seek out the store manager elsewhere.

Following this encounter, as I was leaving the store, the anti-shoplifting beams went off, triggering the security system. Subsequently, a security officer began accusing me loudly of theft in the mall, causing significant embarrassment. It was later discovered that Ms. Putu had failed to remove the magnetic tag from my paid item, resulting in the alarm activation. To my astonishment, the officer proceeded to conduct a thorough search of my belongings, removing all the paid items from my bag at the entrance, in full view of the public.

As an investigations officer in the security industry myself, I was deeply disturbed by the manner in which the search was conducted. Such behavior is highly unprofessional and not in line with industry standards. I believe that any search should be carried out discreetly and with utmost respect for the individual's dignity.

I sincerely hope that this incident is not representative of the values and principles upheld by Truworths as an esteemed retail brand. I have always regarded your company highly and have been a loyal customer for a significant period of time. Therefore, I kindly request that you thoroughly investigate this matter and take appropriate actions to rectify the situation.

I would appreciate your prompt attention to this complaint and a timely response regarding the steps you intend to take. Restoring my confidence in Truworths is of utmost importance to me, as well as ensuring that incidents of this nature are not repeated with other customers in the future.

If this email is neglected legal action will be taken accordingly.

Thank you for your understanding and cooperation. I look forward to hearing from you soon.

Yours faithfully,

Scott Bekker

My name is Reinhard Swanepoel, one of my employees has opened an account with Truworths [protected]) and based on the messages that is coming to my cellphone, he has not paid his account for some time now. Even though I phoned in to the accounts department explaining to them that I am not the account holder, I am still being raided with phone calls and messages asking to pay "My" account. This is starting to invade my privacy as the phone calls does not stop, I have tried blocking the numbers, but the accounts department uses different phone number to make their calls.

I instruct Truworths to STOP contacting me! Stop phoning me please!

I Have paid my account up a month ago I called and I was told to wait another month until they can take Truworth's of my name it has been over a Month and I still am not in the clear this is reflecting bad on my name and now I cannot apply for any other credit because Truworth's does not Update bureau this is frustrating because I keep Receiving letters that I am in Arrears .

I have been requesting call recordings from Truworths due to a customer service failure and the lack of assistance has taken me down this road. I have been emailing for assistance from the 17th of Feb 2023 to get my call recordings and have received very little assistance . The truworths team is now ignoring all emails to provide me with call recordings due to their customer service failure . While requesting call recordings they offered no customer education on the correct team to ask . It took several emails to be told which team to ask . The team sent a non-fillable link for the request with no assistance in how to complete. The lack of support or communication is really bad. It’s April and I had the issue in January. I had to take them to the Ombud to get money back… now all I want is call recordings and I am not getting help

On the 8th of March I paid my account in truworths Mitchell's plain using my banking card from capitec. After I swiped my card at the till their slip machine got stucked and they say it usually does that sometimes, but we can go because the money went through. We asked to see the manager she came and she assured us that the account is paid it's just the slip that doesn't come out. After a week we received a call telling the account is arrears, I explained to the call center what happened,which she advised us to go to the shop. I went to the shop and the cashier asked for my bank statement and the copy of my I.D she sent them to H.Q but till today they still calling me for the arrears and the manager for the store doesn't want to help me she becomes rude.