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Truworths

Truworths review: Statements not received.

N
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11:21 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Good day

I have contacted the offices of Brook Luyt (your debt collectors) AND Truworths with regards to why I do not receive statement reflecting the payments I have started since September 2023. (R400 per month ). They request that I contact you. I call your offices and I am told to contact Brook Slyt.

I have gone onto the Truworths app to downlaod my current statement and to my horror it is for 2022! What is going on?

Why are my payments not being allocated to my account? Please can a updated statement be emailed to me. Untill then I do apologise, but no payment will be made to my account untill then. I have no clue how much I still owe?

There is so much fraud going on in SA and I refuse to be a victim! (E.G. Old Mutual).Please forward a statement reflecting my payments since September 2023 and I will resume payment of R400 a month again. If I do not hear from you shortly, I will have to contact my Lawyer to resolve this issue.

Please understand where I am coming from.

Desired outcome: All I require is my statement reflecting all my monthly payments of R400 on my account. Proofof payment was emailed every time aswell.

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Resolved

They emailed me a statement reflecting my payments.

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  1. Truworths Contacts

  2. Truworths phone numbers
    +27 872 859 401
    +27 872 859 401
    Click up if you have successfully reached Truworths by calling +27 872 859 401 phone number 26 26 users reported that they have successfully reached Truworths by calling +27 872 859 401 phone number Click down if you have unsuccessfully reached Truworths by calling +27 872 859 401 phone number 20 20 users reported that they have UNsuccessfully reached Truworths by calling +27 872 859 401 phone number
    13%
    Confidence score
    Online Shopping
    +27 214 602 300
    +27 214 602 300
    Click up if you have successfully reached Truworths by calling +27 214 602 300 phone number 32 32 users reported that they have successfully reached Truworths by calling +27 214 602 300 phone number Click down if you have unsuccessfully reached Truworths by calling +27 214 602 300 phone number 28 28 users reported that they have UNsuccessfully reached Truworths by calling +27 214 602 300 phone number
    7%
    Confidence score
    Fashion Delivery
    +27 214 607 771
    +27 214 607 771
    Click up if you have successfully reached Truworths by calling +27 214 607 771 phone number 9 9 users reported that they have successfully reached Truworths by calling +27 214 607 771 phone number Click down if you have unsuccessfully reached Truworths by calling +27 214 607 771 phone number 6 6 users reported that they have UNsuccessfully reached Truworths by calling +27 214 607 771 phone number
    20%
    Confidence score
    New Account
    More phone numbers
  3. Truworths emails
  4. Truworths address
    1 Mostert Street, CBD, Cape Town, 8001, South Africa
  5. Truworths social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 04, 2024
  7. View all Truworths contacts