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the lack of acknowledgement.
I was waiting in line to get my tea. There were two people behind the counter. I waited 9 minutes at the front of the line to be served. Then when I did get to the till. The person said. I am not taking orders the other guy is. This was at approximately 435 pm on Thursday January 2, 2020. The fact that I waited that long is not acceptable. The lineup was all the way to the A&W
Read full review of Tim Hortonsordering kids meal
Our Grsnddaughter has taken a liking to the mini chicken wrap kids meal Our town has 2 locations for Tim Hortons which I believe is run by same person. We had our first chicken wrap kids meal in Nov some time. Since then we have attempted to.order it at least 4 different times. Each time, there has been such a mix up. Examples.1) ordered wrap and got...
Read full review of Tim Hortonscoffee
The staff at this location are excellent. I work in the building and have been going here for years. The thing is, for several months the coffee has been extremely weak and watery. I have to get an espresso shot in it so it actually tastes like coffee. Can someone please ask them to fix this? It's literally the worst coffee I've ever had. I'd like to keep...
Read full review of Tim Hortonsorder/ customer service
This is regarding my visit on jan 2, 2020 around 2 am. We went to place an order in the cafe. Two people were working ( jasmine & Ishaan). Jasmine was on front counter taking our order and Ishaan was on baking side. The girl jasmine treated us very badly. I could never ever thought of the way she went through. She abused us badly and told us to leave thi...
Read full review of Tim Hortonscafemoka
On Dec. 31st.2019 at approx. 1950hrs. I went to the Tims franchise located in the Oshawa Lakeridge Health Hospital food court. I ordered a couple of items including a large cafemoka . When the cafémoka was given to me the push top lids opening had already been pushed and the cafemoka spilt on my leg and crotch. Be advised that I am currently in the hospital...
Read full review of Tim Hortonscustomer service
Asked for a double cream and 1 sugar, received triple triple, returned it, asked for a double single, then got triple single... And the girl had the worst attitude... Slammed it down... Not only did they screw up mine, but another couple asked for a sandwich on white bread, and they put it on brown bread, another one behind us had to come back in as they screwed up his order also, with no doughnuts at 7ish...
steeped tea
On many occasions and at many different locations and randomly it seems like all of them
When you get the tea it is cold
Like they don't keep it heated
We get two to three teas a day and at least one will be cold
I have talked to individual stores and it seams that it is still happening
So in a year we buy probably 800 teas and 250 are cold
Can you please figure out how to serve hot tea pls
Thanks Edwin George
my wife and I went into a tim hortons in calgary this morning, and attached is one of the signs posted on the wall
I understand that loitering in a place when busy is not being very respectful to others that are trying to sit down and eat, but this sign is very ignorant and disrespectful for those that buy something and want to sit down and enjoy there food or coffee and not use the drive through, not being timed...
The verbage could be changed to get the message across to customers in a nice way by saying something like, if it is busy, enjoy your food and coffee etc but if you could be mindful of those that would like to have a seat, that would be much appreciated.
jalapeño farmer’s breakfast wrap
Hi, we had a bad experience at this location Earlier today! I have never written a bad review before but I felt like this warranted a review. It took 15 minutes in the drive through to get to the window and another 5 minutes for us to get 3 items. They didn't let me know that they were out of hash browns and charged full price for the wrap that was missing...
Read full review of Tim Hortonsservice at drive thru
In December 2019 I went to this Tim Horton Drive thru, I usually have avoided this one because of the way they completely rush to give you your products and change. This morning I ordered a coffee and as usual they were handing out the window at the same time giving me change, when I took the coffee the lid was not on tight and spilt all over me and my car...
Read full review of Tim Hortons and 1 commentfood
On more than one occasion it seems the youth staff on weekends do not care about their service. Food always lacks. Especially with the wraps. No customer wants a breakfast wrap that starts with almost 3 inches of just wrap, no food. Spred it out thru the wrap. It is not difficult. And stop having 6 people in drive thru and 1 person at the till! Staff really...
service/product
So it's been always that the manager and the staff have been rude to us. Me and my friend went there and bought a chicken burger and wanted toasted and they got angry when they serve us when we said it is not toasted and said that "we don't toast" didn't even say sorry just handed it to us. Our orders for coffee was not even full and just half and just...
Read full review of Tim Hortons and 1 commenttrying to order.
When my mother and I pulled up to order we we're sitting for a good 5 mins listening to the cashier talking to her co workers and not asking for a our order. She held up the whole line and there was a good 10 people behind us. Screaming for the line to move. Extremely disappointing. It's should be faster through the take out then to go inside! Once we...
Read full review of Tim Hortonsbagel, donuts and service
I sat in line at Tim Hortons on Airport Hwy in Toledo, Ohio today 12/27/2019 around 6:30am I sat there over 20 min in line. I wanted to order a 1/2 dozen of donuts and a bagel. The manager told me that they had no donuts their baker never showed. So, I ordered my toasted everything bagel with cream cheese. There was barely any cream cheese on it. The...
Read full review of Tim Hortonsiced capp
I'm writing this again because I don't believe my other one posted! My ice capp tasted like flat pop which is unacceptable. I was appalled so much I had my sister taste it and even she said it tasted like nasty flat pepsi. She ended up getting sick off of it and I had to throw the whole thing away. I should have gotten taken care of just like everyone else, she rushed to do her job when there were only 2 people in line for her side, she shouldn't have rushed with attitude. And I payed about 4.11 for a flat pop with ice. Absolutely disgusting
lids
Since they have been introduced, the new lids have a hard time creating a seal to the rim of the cups. The lids pop off suddenly if they were not pushed down properly from the store. The old lids, if not propely pushed down in place, would simply slowly pry up giving you a chance to rectify the problem, but not pop up like a projectile.
Second time driving my new Ram pickup today when a 1/2 a cup of coffee filled my center consol, my pants and sweater.
1/2 hour to clean.
Put me down as a customer that passionately dislikes the new lids.
Dan Heagle [protected]
staff wearing glove then touching lids where you put your mouth
I go to this Tim Hortons a lot of the time and every time I go i see the workers wearing gloves what's the reason for that they tell me their hands are cold it's not that's it's cold it's because they don't want to catch a virus of some sort they touch everything what I mean by everything the register rags to clean and whatever else in there and then they...
Read full review of Tim Hortonsbread bowl
Look I dont want any thing I'm just complaining about what I think was basically just laziness. I'm really depressed as I was diagnosed with ms this last year and its getting pretty bad but when I saw that you had chilli in a bread bowl I actually feltbhappy for the first time in a long time. Then I got it 4 spoon fulls of chilli and a bun with a wedge cut...
dipping sauce
I was standing at the third in the line and four people were working but still it took 15 bloody minutes to finally give my order and till then my wedges were useless. Finally when my turn cane he gave me the names of dipping sauces I asked for spicy mayo he said we dont have it then I asked what do you have he gave me the names and I picked ranch he came back saying sorry we don't have that sauce which was frustrating four people working but not a single guy could manage . And when I complaint why they were taking long that idiot told me that I can complain later because they have huge line and he was rude. Rather than trying to get my dipping sauce he was talkingg to me saying please complain later ! I mean come on just give me my dipping sauce even I dont have any interest in talking to you. So you need to consider this very seriously.
candy cane hot chocolate
We ordered 2 candy Cane hot chocolates at the Tim Hortons On highway 5 going out of Waterdown. A little drive through. The original hot chocolate has a disgusting after taste. The garbage was falling out of the garbage cans. We were at the Tim Hortons at 3:10pm. Also the lady that took our order was extremely rude. The garbages should have been changed on the 7-3 shift and it looks like it hadn't been changed all weekend. This Tim Hortons is our regular one and this is the first time we have had issues. We did not go back as we were already on the road.
If you have any more questions you may call me at [protected].
Thank you Kasandra
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Tim Hortons. Make it specific and clear, such as "Incorrect Order at Tim Hortons Downtown Location" or "Poor Customer Service at Tim Hortons on Elm Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service that caused the issue.
- The date and time of the incident.
- A clear description of what happened.
- Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
- Steps you have taken to resolve the issue, including any contact with customer service.
- The company's response or lack thereof.
- How the issue has personally affected you, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, photos, emails, or other documents that can support your complaint, attach them using the provided upload feature. Do not include sensitive personal information such as credit card numbers or personal identification numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Before submitting your complaint, review it carefully. Check for clarity, accuracy, and ensure that all the information provided is complete and correct. This will help others understand your situation and support your case.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been filed.
9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from Tim Hortons addressing your complaint.
Overview of Tim Hortons complaint handling
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Tim Hortons phone numbers+1 (888) 601-1616+1 (888) 601-1616Click up if you have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number Click up if you have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone numberUSA & Canada+1 (905) 845-6511+1 (905) 845-6511Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 3 3 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click up if you have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number100%Confidence scoreHead Office
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Tim Hortons emailsinfo@timhortons.com100%Confidence score: 100%Supportrobichaud_michelle@timhortons.com94%Confidence score: 94%communicationmorelli_david@timhortons.com93%Confidence score: 93%communication
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Tim Hortons address874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
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