breakfast bagels
My husband and i wanted to try the new savory bagels with the egg and cheese. I ordered the spinach mozzarella with egg and cheese only. I received an egg an cheese on a cinnamon bagel. Egg and cinnamon together doesn't go well together. It was disgusting. The line was too long and i had to get to work so i couldn't go back. He ordered the jalepeno cheddar...
supreme apple cider and hot caramel macchiato
Order 2 of the apple cider drinks and 1 macchiato. This was today, Sat 12-14. Both if the apple ciders tasted like hot water with a very slight tase of apple. The best way to describe the macchiato is "flat". No caramel taste. It was like the drinks were missing the appropriate ingredients. We go to this store on a regular basis and this has bever...
Read full complaintcoffee cup lids
These new coffee cup lids are not very good. Please either go back to old lids or get a better designed lid I have had more spilled coffee with these new lids and since I need to put in a minimum 350 characters can you please go back to donuts that were bigger and less newer meals and concentrate on doing what Tim Hortons became known for Great coffee and donuts
extremely poor customer service
Hello, I visited this Tim Hortons a few times, always extremely slow. This afternoon I was there standing in line from 12: 00 pm to 12.33 pm, then I ordered my meal, and it took me another 10 minutes to wait until I was referred to the station where I should get my food. A server Sandeep was extremely rude with me at this station, arrogant and did not...
Read full complainttheir door is not disability friendly.
Having gone through surgery a couple of weeks ago at Royal Jubilee Hospital I had to use a wheelchair upon my hospital stay. I have proof of stay with my medical records. All I wanted was a Tim Hortons Coffee. Much to my dismay I went with my wheelchair to Tims and could not access the door. There was no Wheelchair Accessible button to press which would...
Read full complaintbeyond meat farmers wrap using a generic veggie patty
Hi, I usually order the "beyond meat farmer's wrap " breakfast wrap every morning. I love beyond meat! today I was disappointed to find out that my tim hortons location gave me a beyond meat wrap with a generic patty you buy at the grocery store. it tastes really bad and I ended up throwing it away. its 100% bootleg! the location is in Burlington Ontario, at the corner of mainway & appleby line at the gas station
service
I submitted an order online 0523 at 607 pm I walked from one end of the hospital to the other I waited 20min while everyone in line was served I could see my ticket order after everyone had left she finally acknowledge me and said she did not have any bacon for my order, I was angry. I understand the shortages what I don't understand is why I had to wait so...
Read full complaintdonut/timbits
I am hoping that reaching to you will resolve the issue. I have spoken to the staff but it seems that the Baker does not listen. I am unsure if the Baker is properly trained or he just doesn't care. I have been coming to this location for many years but it's seems that as of late, their donuts and timbits have too much glaze. I have attached two picture...
product
I went to drive thru Tim's at st Mary's on Monday at about 5:50 pm. I got 2 mochas, 2 iced cappuccino and 2 neutella croissants. I was very very unhappy with what I received. Croissants were delicious but all the the other things I got were disgusting. It was so bitter and watery. I couldn't even drink them and my friends who I got for wasted it too. Like...
Read full complaintstaff
I was at the drive thru at above Tims, I placed my order when I got to the window to pay, one person is handing me two coffees and another is handing me my change and I said just a moment I only have two hands. As I was driving away I heard the staff mocking me saying I only have two hands. At that point I parked my car and when inside and asked to speak to...
Read full complaintonline site
Your online site is not working, and has not worked for the last 7 days. I know since I cannot check out why my prepaid Tim's card refuses to reload.
would be nice if you could fix this, or is it like the rotten lids you switched to, and refuse to reverse that move.
Actually the web. Site seems to be now working.
However the new style lids that Tim Hortons started using earlier, this year are miserable and they need to revise them or switch back to the older style
Still on. Tim Hortons case, they unilaterally decided to stop making and selling their "Oat Cakes". This might have been a seller only in Atlantic Canada, but it was also the only cookie they made that a Diabetic client was able to eat. So stopping the sale of "Oat cakes" was and is a poor decision. Hopefully it will return
drive thru customer service unethical behavior
Date of incident: Dec 09, 2019 Approximate Time: 9:14 - 9:20 AM Order Paid: Medium Regular Coffee with Espresso Complain: The customer service in the drive thru is so Unethical and speaks in a very bad tone. It's like she's making the customer ordering feel stupid. first I ordered the new bagel sandwich with jalapeno (don't know the exact name) and she...
Read full complaintdrive through
I am so sick of the increasingly bad service at Tim Hortons...both drivethru & instore.They continue to get the orders wrong, are rude, barely speak English & the stores are dirty, plus the rising cost of food/coffee & the fact that the menu is way too big & most of the items I order they don, t have.Would be nice if anyone shared this information when placin
g the order & NOT after I have paid.Sorry, Timmie but your day has come.McDonald, s all the way from now on...their coffee is cheaper, bigger cups & tastes better.
Oh & by the way the kid on your Santa ad is very annoying...I have asked numerous people as to what he, s suppposed to be saying...mumble, mumble, mumble.ANNOYING...be glad when Christmas is over just so I don, t have to see that ad anymore!
iced coffee
I came through the drive thru on saturday night at 10:20 pm, i've ordered a medium gingerbread iced coffee made with milk and no beverage base. When the supervisor came to take our money I tried it and simply asked her to repeat how my iced coffee was made, she told me and I nicely told her that the coffee was burnt and that I would like a new one. She...
Read full complaintcollect to win
Received TWO SEPARATE e-mails to my e-mail vj.[protected]@hotmail.com - $100.00 gift card POTENTIAL winner and site would not except NEITHER of the TWO codes provided to me to collect my prize. Site would not go to skill testing questions - just kept giving message that the code was invalid.
Then NO ANSWER DESPITE SEVERAL ATTEMPTS TO EITHER COMPLAINT LINE.
AS WELL, I do not like the new coffee LIDS that you have decided to use! The lids constantly leak, holds coffee on the top of the lid and difficult to drink from without dripping all over you!
I would appreciate a HUMAN response to my cell at [protected]
gingerbread latte
I am writing to express my frustration and disappointment with the lack of consistency between different Tim Hortons locations. It seems sensible to assume that if I order a product from one location, I can drive across town and order the same product and have it be the same. Or at least similar. While I am Canadian and I do love Tim Horton's, as does my entire family, we are growing tired of getting a great tasting product one day and not the next. Understandably the coffee sometimes varies, however what I can't understand is how I order several Gingerbread lattes and have them be great tasting and well presented and today order one from another location and have it be a completely different product. No Chai tea bags, no flavour. At nearly 4.00 each this is quite frustrating. We also purchased 3 reindeer donuts for our children only to have the antlers and eyes placed on wrong. I realize these are first world issues, however when I choose to spend my hard earned money on your brand, I would hope the management would have taken time to properly train their staff. Thank you for your consideration
vaping in the restaurant
High school teens vaping inside the store between 3:30 and 4;30 PM.
The Ontario Smoke Free Act prohibits any type of smoking or vaping inside restaurants. The penalty for first offenders is $1000 dollars. Second hand smoke is harmful to other customers in the store including children, the elderly and people with respiratory problems like asthma. Vapour fumes can trigger an asthma attack which may require emergency care. It is the responsibility to enforce the Ontario Smoke Free Act not customers.
bad coffee
I've been going to the Marysville Michigan Tim Hortons for nine years now. I use the drive thru once-twice a day. I always order a medium 4x4 coffee. Yesterday I had done my normal order, I was given a hot cocoa, thinking it was a medium 4 x 4 and not steaming hot. I took a drink and burned my mouth. I turned around to go back through the drive-through to...
Read full complaintservice -
I have now stopped going to the Tim Horton's by my house as they mess up my order 8/10 times. When brought to their attention they couldn't care less. They usually give me Coffee when i order tea, sausage when i order bacon, etc.
Usually i am with my family when we order and have to return after heading out or home to correct my order. Most of the time i just throw it away because its not worth the drive back.
No apologies, no offer for a free drink next time.
They have even fixed my order with another incorrect order!
Very rude, incompetent and slow. There is one older English lady that works there that is wonderful, and always gives the right order, but i haven't seen her in a while.
I now go out of my way to go to another Tim Horton's and I know a few neighbors do as well.
wrap
Hello I am very disappointed with my wrap. I ordered a veggie chipotle wrap as i only eat halal meat and Tim hortons do not serve any halal meat i was told in store and once i got home after my shopping trip and had a bite of my wrap and realised i was given a CHICKEN wrap by mistake. I can not even begin to tell you how shocked and upset i was after...
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