4x4 coffee
I'm just stopping in because this is my second complaint about the Marysville Michigan Tim Hortons. Although I have only gone to Tim Hortons three times since my last complaint, each time I did not receive my 4 x 4 coffee made properly. And each time I've had to return the coffee through the lobby rather than the drive-through. Something has changed in the...
Read full complaintcan't get a single order right
I cannot understand how you hire or train staff, each time I go to Tim Hortons the employees cannot get the order right, asking for a combo and asking for it by the number on the menu screen they still screw up the order time and time again, I cant tell you how many times I was given a wrap when I ordered the Jalapeno special cheese bagel, again thi...
Read full complaintwashroom and cleanliness
Hi I visited your Richmond store today and I am disgusted that your whole store was dirty. The ladies washroom door lock is broken and has been for sometime at least 2 weeks. That's when I last was there. Also I had to wait over 10 mins to be served but with only 3 customers ahead of me. Several times I have had to wait more then 10 minutes. I find thi...
Read full complaintmy tim hortons store owner refuse to provide me job letter for my immigration purposes and i'll treat me
I worked for 6 months only as a baker full time in early morning shifts and my store owner refuse to provide me job letter and later now she sent me ROE with job occupation of 'Team Member'. She gave me earlier job letter for health purposes only with occupation of 'Baker'. Now i left the job and she is not picking my calls neither replying my texts. What are the steps which i can take now. Please let me know, thanks
Read full complaintorder #9467 was rerouted to a different location
Date of incident: January 8, 2020 15:33 Oder # 9467 Customer: Andrea Harder Phone: [protected] Email: [protected]@gmail.com Placed order using the mobile app. Order was for the location in West Edmonton Mall. #2171, 8770 170th ST West Ed. Mall Once submitted order it then told me it was being rerouted. Order was sent to 11104 184 Street NW. My complete...
Read full complaintmedium iced coffee and mozzarella bagel with lettuce and tomato and cream cheese
I ordered my morning breakfast at a downtown toronto location and my bagel did not come double toasted as I asked, the lettuce was completely brown! I could not eat the bagel, it was thrown out immediately! Secondly, my ice coffee was made with milk when I asked for no milk, I am lactose. This meal almost came to $10 and I was very upset with how I was served at my local tim hortons
no service in restaurant
I went to this location and the inside was closed again. Just the drive thru open. Not enough employees working. It isn't right at all. I'm a long time customer. It is aggravating at this Melvindale, Michigan location.115 pm 1-07-2020 Tuesday. Please hire people that want to be here at this location. It's not fair to the community and to the store owner when closed due to staff shortage.
Read full complaintservice
Hi I'm a student at UBC and this location gets mostly student customers in need of coffee and the delicious food from Tim Hortons. Its the closest one to most classes and main buildings. Everytime I order here the service is terrible. Today's experience drew the line for me and I had to submit a complaint. I ordered a cream of broccoli soup which was on the...
Read full complaintwrong order
I went to tim's a couple of days ago. I went through the drive through. I ordered a bagel lightly toasted and asked for lightly buttered. I also ordered french vanilla's. When I received my order the bagel had peanut butter on it. My son who is 2 years old is very allergic to peanut butter. I went back to talk to the manager. I had told her what I had...
Read full complaintIssues
1. What the heck is the deal with not allowing your coupons to be used at a drive-through?
2. When the heck are you going to change your timcard magnetic strip for a bar code?
The magnetic strip never works! The light guns always work on the barcode! When? Huh?
3. I swear if one more of your restaurants tries to up-sell me (trying to friggin add wedges or a whatever to my order) i'm going to hire the best lawyer in canada and take you to court! Up-selling is a friggin disgusting greedy greedy greedy greedy greedy greedy felony crime! And don't you ever forget it!
4. It was "about time" that you fixed your cup lids... The only good thing that I can say about your corporate management!
5. You must be so friggin proud about following mcdonald's putrid disgusting drive-thru example of adding a second intercom in a separate lane so that orders are continuously "every minute of every day" getting mixed up because now there is no direct continum between your order taker and a line of cars! You could have just added another intercom in the same single car lane but you're not that smart are you?
Be sure to get your ceo to contact me!
medium vanilla iced coffee
I frequent this store often and typically purchase a medium vanilla ice coffee. Today I did the same and the size of the coffee I received was very small. I inquired if the coffee sizes changed and I was not answered, but assured what I received was a medium. If the size I received is truly the "new" medium size cup, I will no longer be frequenting your...
senior discount
Starting in January my local Tim Hortons removed the senior discount and blamed the corporation saying that it wasn't cost effective due to the introduction of the Tim Hortons Rewards program... Being a senior citizen on a fixed and limited budget I would hope that you would re consider that decision. Your Rewards plan gives everyone (mostly working people...
Read full complaintlattes
I have been a dedicated tim hortons customer for years and years, I order them at work daily, and usually on my way home. I have recently been purchasing the caramel latte ($4) each day and everry single day it is made wrong. It is so frustrating going back each time to get it re made. I think I should be compensated with a gift card for this constant me...
Read full complaintchili
I ordered chili through the drive-through I ordered a large and when I got home I opened up my chilli and a quarter of it was gone!! Like it wasn't filled to the top it's like someone ate some of it and gave it to me I don't even know why bother ordering a large MIs will just ordered a regular I'm super disappointed I feel like I wasted my money and I want...
frosted cinnamon roll
This morning I went through the drive to get a coffee and a cinnamon roll as I do most days. I was unpleasantly surprise to open the box and find a very disappointing looking cinnamon roll. The icing was blobed on the very hard to unroll cinnamon roll. If I knew I was going to get this cinnamon roll, I would have made my own at home. I visit my Tim Hortons 3-4 times a day to get a coffee, and it seems that the quality is going downhill. (Would love to see the old lids back at Tim's)
service
When Designating driving for Reliable Rides one of the employees made a joke and this happened in winter 2017. He was cleaning up and made a joke that caught me off guard because I didn't know him at all. He said, "Have no fear Janine is hear!" and went on with his duties. I believe that there has been some internal gossiping and the experience didn't make...
Read full complaintservice
I went to this location with my own travel mug, which I told them about when I ordered through the drive through. When I got to the window, instead of filling my cup as requested, they poured it out of a disposable cup in to my mug. I refused & went to 711 where I never have an issue with this. I have my own mug to help the environment, so pouring out in...
Read full complaintgift card
Complaint Description: I received a $15 gift card from one of my students for Christmas. On Friday, Jan 3rd at approx 11:20am I jogged to Tim Hortons. I purchased a large soul and a large coffee. I used my $15 gift card to pay for it. I think it was approx $7.50. I actually took a picture of my lunch yesterday because I send the picture to my student who...
customer service
I had filed a complaint against this store in May of 2019 and still have not had anything come of it. This company has proven that their customers mean nothing to them and they can do what they want whenever they want with no consequences. Absolutely pathetic. My complaint was completely disregarded by the Jamestown location and I deserve to be reimbursed...
Read full complaintrewards card
I have an award card app on the phone amd its been 5 days now that it is asking me to login and when I do it's not providing me a verification code. I also have 30 dollars inputted in the account and dont think it's fair to lose that money due to an error in the system. I am quite upset about this can someone call me or email me at [protected]@hotmail.com
About Tim Hortons
Most discussed complaints
About my chicken sandwichRecent comments about Tim Hortons company
About my chicken sandwich
Carl's Jr.
534 reviews
Burger King
4598 reviews
Huddle House
318 reviews
Subway
1108 reviews
Omaha Steaks
71 reviews
We have received your comment. Thank you!