Tim Hortons reviews and complaints 1
View all 3012 complaintsTim Hortons - gift card
I entered the drive thru today around 4:45pm and asked for a 25 gift card and a coffee. When I received my gift card I noticed that it said happy birthday on it. I explained to the staff member that the gift card was not a birthday gift and requested a new card. I was informed by the staff member as well as another staff member (who I am assuming was the manager on duty) that it was not possible and that I would need to purchase another gift card (even after I told the second staff member that I had not requested the birthday gift card and she responded "really, i'm surprised you didn't ask for that gift card" she then went on to say that the store would be out the money if I didn't take the first gift card so there was nothing she could do
I did purchase another gift card, because I needed one for a teacher gift, and was a little shocked quite frankly, but I was appalled by your customer service and still can't believe I had to purchase another gift card. I am extremely disappointed, and if this is your policy I would stronger recommend reconsidering.
Latest Tim Hortons Reviews
Drive-through Foreign objects in Ice Cap Drink. (Coins). About my chicken sandwich I would like two rolls and give 150 points. Food quality and store customer serviceGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!