Tim Hortons – Page 28

Went through the drive thru—ordered the new sandwiches as seen on tv—they looked really good—surprise—the ones you get are not like the pictures—sure expected better—what can you expect from Tim Hortons—better than what we got

There is supposed to open at five every morning now they're opening up at 530 drive-through had 20 cars waiting 15 people outside waiting to get in for coffee did not open the doors at five always like that in Boutouche NB really if they can't get up to go to work in the morning fired them all it's getting really ridiculous waiting half hour for coffee when you're supposed to be already open

Called this number a few minutes ago. The girl who answered was unhelpful and very rude. She did not resolve any of our issue, which was a lost Tim's card.
So she's told my wife to call tonite because she's very busy and was about to close. Lol, which is unacceptable since this is a two minute question that can easily get solved.
I'll tell everyone I know about this experience and influence then not to patronize the brand.
I'll also post this on several boards I host

130 th Tim Hortons Calgary AB a supervisor at the store name of Diane is rude arrogant and disrespectful to the customers and staff. I have had several times when I go to this store regularly. The only time I have my order messed up is when she is working. When I have gone back into the store to have it corrected I am basically told that they didn't make any mistakes that it is my fault. I have been there when she has been yelling at the staff. This normally happens to the new or young people working there. I complained once to the owner and I was told that She had been working there for years and if she said I was the problem it was my fault. I go to Tim's 3-4 times a day. I spend at least 25 dollars a day. This happens to be the closest store to my house. I will never go back here again. That attitude is not going to be tolerated by myself and if I was an employee I would sue.

I order a breakfast bacon wrap on aug, 22/21, i got it with very little food inside, and it looked like the person just threw it together. Tim Hortons charges enough for the wraps but it is not worth the price paid, this is not the first time i ordered a wrap and all of yhem are the same very little inside

Please fix this.problem
Thank you crystal

My Daughter worked at the tim hortons in carstairs alberta for one month the management there has no people skills and are just down right awful to there employees the turn over is so high there it's a wonder they are still open these people must go she enjoyed working there but the managers where to much and she had to walk out during her shift you would think corporate would see the high turn over rate and do something about it

Cashier having trouble taking a simple order. When asked where I wanted the butter on my buttered bagel I joked ahe could put it on her head if she wanted but I'd prefer it on the bagel. She stormed off and lied that I'd been rude. Talked to manager she returned to lie some more and I (regrettably) said for her to go back to her mommy, the adults

Not playing game I am going further than this about 4 months ago file a complaint never got no where bill hunter 8220 westwood street Niagara falls ontario L2H1Y4 my daughter game down to visit she used her app and never got the bonus around 8 am and again around 6 PM when Tim's told her to file complaint I never bought Timmy's again I am telling her the same shame on you ripping people off like this

Is timhorton cutting cost on icecaps?!...
Improve your machine more accurate and consistant mix.
A medium icecap i purchase half cap. What kind of trainning you guys providing the servers?..! Times taste like slashy cream not even close to tased of capucino!.

I went in and ordered 2 large iced coffees with no base, 3 sweetener and less cream. I had to repeat my self 4 x because the girl taking my order barely spoke English. Where she returned with my order it was 2 large iced Capps. I told her that it was supposed to be iced coffee and she argued with me (at least I think she was arguing because again I couldn't understand her. Finally I said just go get what I ordered.

The manager was [censored]ing about the schedule and not helping with the back log of customers. I asked her if she was the manager and she said yes. I told her I had been waiting for 6 minutes for 2 iced coffee and she needs to explain to the staff the difference between iced capp and iced coffee. She abruptly said well if you think you can do better I'll give you a job and see if you do any better. I replied I would run circles around you and your staff!

I can't believe you employ her let alone have her as a "manger" and I use that losely. Definitely not management material. I don't know her name as she had no name tag but she the old one with gray hair and a big attitude.

Definitely won't be back.

Wed Aug 11/21 4-4:30 Hot chocolate was terrible happen a lot. Took it back the cover was not on hot chocolate went all over my white top and burnt me. This happened to my husband on July 8/21. My Mother she orders tea she gets coffee she just throw it out. I was not happy being burnt because of teenagers wanting to talk instead of work

My adult autistic brother and I were waiting at the counter to be served. Another person came in and was standing back because of Covid. My Non verbal brother autistic brother was excited as he loves Timmies . He was. Vocalizing. The server asked if we were together, I said we were. He told me it didn't take two people to order and because only two people were allowed in the store at one time one of us. Would have to leave. I explained that my brother couldn't talk and could not order himself. he said to tell him to wait outside. The lady that came in after us said she would leave as she had come in after us. He again repeated it didn't take two to order and again said my brother would have to leave. Needless to say we both left without ordering. My brother Was upset and kept signing he was sorry. I took him to mcDonalds instead. I have told many people about this and in return heard many similar stories about that Tim HORTONS. My name is Candis Fayle [protected]

Tim Hortons and Boutouche New Brunswick sucks how far our for coffee is supposed open at five they open at 5:30 sometimes never on time they should put another coffee company right next to it they lose all the business they suck can't believe the work is there never show up on time slow as [censored] it's been like that for the past year you guys heard of new people they don't know what the hell they're doing I'm gonna start going to Circle K for my coffee from now on I've always had Tim's coffee and then making me change because you're too [censored]ing slow never seen anything like it

I was the Tim Hortons on the Queensway just before Islington and ordered 2 yogurt parfaits only to be told they fo not carry them. When I asked why they said Tim Hortons discontinued them?

I just got one recently, have they really been discontinued?

Also I was at a Tim Hortons this past Saturday afternoon out near Arthur on hwy 109 and after waiting in the drive through for 15 minutes it then took literally another 10 minutes for them to prepare our order. It was 2 cold brews and one ice cap with a shot of espresso! 25 minutes of my tome for 3 drinks !?!?!? Maybe tome to switch to starbucks. Faster and more consistent product offerings across all stores

I went to a store on Hwy 60 in Huntsville Ontario and a supervisor was totally rude. I will never return to another Tim Horton's customer service has become crap over the years.