Tim Hortons

I want to first start out by saying I know mistakes happen and I have been in the restaurant business when I was younger. Today when going through the drive-thru the young man taking my card accidently dropped it. I had to pull up and grab it and when I did my card cracked. Like I said I get mistakes happen but this is a complete and total inconvenience for me as now I do not have my card that I use on a daily business before going out of town for work for a week. I have to wait 5-7 business days to receive it on top of changing all of my subscriptions and things associated with that card. Not to mention I stopped at Tim Hortons on my way to the airport so I do not have time to stop at my bank to take out enough cash and will have to use the airport ATM and get charged a crazy fee. He apologized but I don't think they he understood how much of an inconvenience this causes me after I leave the store. What I would like to rectify this incredibly huge inconvenience is a $50 gift card. Please feel free to contact me at [protected]@gmail.com or [protected].

I work close by so I visit this location often. The requests I make some employees laugh at what I request and say "oh yea haha well see if the machine will allow that" (speaking about the toastiness of the bagel I asked for) the ice capp machine is always down. The oven is currently down so no doughnuts? The chili and soup yesterday was non-existent at noon! Lunch time! I love tims so I am just really upset that this has been going on. The tall broad with messed up teeth swears while working in drive thru for all the instore customers and possibly drivethru to hear — please fix this asap!

Sincerely concerned customer

Please feel free to reach me back at [protected]@gmail.com or [protected]