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Thousand Trails reviews first appeared on Complaints Board on May 11, 2011. The latest review Play ground / management was posted on Mar 25, 2021. The latest complaint membership services was resolved on Jul 22, 2019. Thousand Trails has an average consumer rating of 1 stars from 79 reviews. Thousand Trails has resolved 2 complaints.

Thousand Trails Customer Service Contacts

+1 800 205 0606 (General Information)
+1 800 388 7788 (Customer Service)
2 N Riverside Plz Ste 800
Chicago, Illinois
United States - 60606

Thousand Trails Complaints & Reviews

Mar 25, 2021

Thousand Trails — Play ground / management

The play ground has been removed from the main area and has been located outside of the gate of the...

Mar 04, 2021

Thousand Trails — Get no response to inquiries

I purchased an upgrade so my kids would be able to have the same all-campground membership I wa...

Feb 26, 2021

Thousand Trails — Unethical practices

I went to work for Thousand Trails as a salesperson in March of 2020! I absolutely loved Lake Whitney park...

Thousand TrailsRefund on credit card for cancelled membership

I renewed membership thursday and then decided that could not afford at this time and called back same day and cancelled. Membership was cancelled but credit was not put on my visa card for 486.00 thats has gone threw on visa card at bank. Phone number is [protected] and cancelled membership number is290751735. I am being told to call different departments and not getting any answers. If this problem is not resolved soon! I will have to file a complaint with my bank! This is not the preceder I would like to take and would to have it resolved threw thousand trails

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    Jan 22, 2021

    Thousand Trails — Selective harassment and rule enforcement and poor site management

    This complaint is file under fear of retaliation from thousand trails pio pico management. On a january...

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    Jul 25, 2020

    Thousand Trails — Membership terminated and banned for life!

    Our vacation was planned and we decided to stay in Show Low, Arizona for a period of 6 weeks. We made our...

    Jul 06, 2020

    Thousand Trails — Cancelling my auto-renewal membership

    I am currently 45 minutes on hold for customer service to answer my 5th call to them regarding an unwarranted...

    Thousand TrailsMembership access

    The Medina Lake Texas park has continually refused to allow members to use boat ramp. They (site managment) claim the Covid restrictions from corporate say no day use. Though they would allow me to bring my rv trailer and use one of my 14 days of members use. Then I could bring the boat and use ramp. ..essentially they are changing the terms of the member use agreement to avoid allowing day use.

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      • Ri
        rifaat ouro Feb 10, 2021
        This comment was posted by
        a verified customer
        Verified customer

        please i call 1800, 2050606 please i explain every thing to the lady answer the phone.
        every thing that on wed, Feb. 10, 2021 time 12:40 pm Orlando, fl time
        i need from equity life style corporate office to investigate the reservation calling center please
        thank you for your time
        wed, feb, 10, 2021
        time 1:24pm orlando time

        0 Votes
      May 14, 2020

      Thousand Trails — Extended contact for fy [protected] or refund for two months of contract unable to use during the virginia virus.

      I have placed three phone calls to Thousand Trails Member Services. My first two calls your agents were...

      Apr 25, 2020

      Thousand Trails — Vandalism

      Year before our Motor home was broken into and people stayed in it using the bathroom and eating the food in...

      Lakehills

      Thousand TrailsTrails collection and zone pass

      I purchased a membership over two years ago because it gave me a 20% discount on my stay at an Encore park over the winter. This year they dropped my discount and still want me to pay for camping I seldom use. To top it off, all parks are now closed but they still want me to pay. I cancelled my card and will not pay but they keep hounding me to buy out my contract for $250
      Like I've got unlimited funds to finance these aggressive telemarketing people so they can keep trying to collect or sign me up for more of their scams. I ask to speak to a decision maker and get placed on hold until I give up.
      Don't get involved with this marketing scam

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        Thousand TrailsCustomer service is awful

        Customer service is awful, called to see if we could get a different spot as the spot they have us on at Topics in Florida is absolutely horrible we can't get level, we can't reach our utilities. The manager said there is nothing she can do as they are full that I would have to call TT and when I did Tiffany was rude disrespectful and when I asked to speak to her supervisor she said she was at lunch. Well I called back an hour later and asked for MS Cooley as Tiffany said that was her name I was told Ms Cooley doesn't take calls from members. 1400 miles from home and stranded this sucks.

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          Thousand Trailsissues

          Phone service sucks they said little over 10 mint's now over 40 minutes. Yous are always about money. And the park manager at circle m always lies. Yous don't investigate that park. First two year's was fine 3rd year what an issue we only do this for are kids or we definitely would not. We will keep telling people how are exsprens is with you. And they messed are reservations up so many times. And we were lide on at times. They were not always friendly at times. Thousand trails

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            Jan 07, 2020

            Thousand Trails — customer service

            I have been trying for two days to make a reservation I have been disconnected several times no one calls me...

            Jan 04, 2020

            Thousand Trails — sew site policy

            We have traveled all over the us using tt and other campgrounds. Only at mount vernon/bow do they assign...

            Bow
            Nov 18, 2019

            Thousand Trails — manager at tt seaside, oregon. suspended our membership w/o notice

            My wife and I are elite members and have been with TT for over 10 years. We full time RV and have loved TT...

            Oct 21, 2019

            Thousand Trails — staff

            The hiring of one nationality Hispanics... I a member of three yrs put in about 3 app for work here at the...

            Oct 11, 2019

            Thousand Trails — cabin c24 and resort cleanliness

            I had several issues during our stay October 4-6, 2019. I addressed most issues with the campground, partying...

            Thousand Trailsreservations

            We are very dissatisfied and upset with the membership we purchased. It was explained to us that with our membership we would be able to reserve sites at Forest Lake Rv Park in Advance, NC. without a problem since the RV park was so large and we were escorted around the entire park to be shown all the amenities and camping areas. We were also shown many nice sites throughout the park that could be chosen on a first come first served basis. This was a total false representation. First of all 80% of the park are full timers, secondly, the remainder of available sites are reserved for both retail, which we cannot reserve, and then members which we have found out are very limited. Given these restrictions it is almost impossible to make reservations at any time. We were also told that the wonderful part is that we can reserve 60 days out with our basic membership. We are not even able to get a site 60 days out into December which is not even peak season. Furthermore, there are retail sites available at any time when going through the booking process, just not for members. Membership services told us that if we upgrade our membership we can reserve more than 60 days out having a better chance to get reservations which to me is bate and switch, plain and simple. Is this fair business practice? This is what we were told and this is not what was true about purchasing a membership. Why in the world would we want to renew our membership for another year when we can't even use it?

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              Sep 23, 2019

              Thousand Trails — customer service

              I called the thousand trails customer service because there's a problem with our membership, to begin with...

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