Fontainebleau Florida Hotel
reviews and complaints

My recent stay at Fontainebleau was a mix of highs and lows. The luxurious setting and stunning views impressed me, but the service fell short of expectations. While some staff members were friendly and helpful, others seemed distant and uninterested. The room was comfortable, but maintenance issues were noticeable. The amenities were great, but the overall experience left me wanting more attention to detail.

In January 2023 I stayed at the Fontainebleu. I have an 83 dollar charge from the minibar.

I explained to the front desk once I got the room that some items were missing like water and nuts, I noticed becauseI wanted water and there was no bottled water.

Once I checked out I got charged $400 for the minibar which I din’t touch and I don’t even drink, after waiting for an hour on line to check out and clarify, i finally wss able to talk to the frot desk lady and she said it was a mistaje and that charges were removed. However, after a month i got charged $83 and every time I call to complain, I start explaining what happened and after 10 seconds on the phone, they hang the phone, so it is impossible to communicate with them as well.

I booked my reservation at the Fontainebleau (FB) in Miami via HomeAway. As required my four-night stay was prepaid at the time of booking. My party of five and I arrived at the FB on Thursday, 8/31. We checked in and were assigned to room 1903. The room was very nice with a wonderful view. On Friday, 9/1 I received a text from the HomeAway manager asking why I had not checked in, I responded that I had checked in. On Saturday, 9/2 I received another text asking what room I was in, I responded that I was in 1903, she responded your supposed to be in 1815. I quickly went to the front desk to inquiry about the mix-up and was told I had two bookings and they blamed it on HomeAway. I asked what could be done as my RSVP with HomeAway was only $450 per night, while FB direct was much more expensive per night because of the holiday weekend. I was told by FB that I would be charged for Thursday and Friday and I should move to the room I was supposed to be in for the remaining two days. They charged me $1598 for two nights, almost the total for my four night stay with HomeAway. FB recommended I get reimbursed from HomeAway as it was their error. I asked FB if they would discount my room to $450 since it was also their error as I should have been told when I checked in that I had two reservations and I was not. After serval attempts to speak with a manager I was told on the following day (now Sunday) that FB could not discount my room and that I should take the issue up with HomeAway. HomeAway insists they could not double book me as unit 1903 is it not one of theirs. Long story short I am out $1600 and neither the Fontainebleau nor HomeAway could care less!