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Classic Holidays / Classic Leisure

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Classic Holidays / Classic Leisure reviews first appeared on Complaints Board on Oct 16, 2013. The latest review Product use misleading was posted on Jan 19, 2021. The latest complaint Product use misleading was resolved on Jan 19, 2021. Classic Holidays / Classic Leisure has an average consumer rating of 2 stars from 16 reviews. Classic Holidays / Classic Leisure has resolved 5 complaints.

Classic Holidays / Classic Leisure Customer Service Contacts

+61 755 957 599 (International)
+61 130 078 5599 (Local Call)
Suite 403 Level 4, Bermuda Point, 1 Lake Orr Dr.
Varsity Lakes, Queensland
Australia - 4227
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM
SatClosed
SunClosed
Postal Address
Po Box 384, Coolangatta QLD 4225

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Use this comments board to leave complaints and reviews about Classic Holidays / Classic Leisure. Discuss the issues you have had with Classic Holidays / Classic Leisure and work with their customer service team to find a resolution.

Classic Holidays / Classic Leisure Complaints & Reviews

Jan 19, 2021

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Classic Holidays / Classic Leisure — Product use misleading

20/2/2021 To whom it may concern, When we were asked to join, a very lengthy process, we were chosen via a...

Classic Holidays / Classic LeisureWanting to cancel my lifetime membership

I rang today to ask about cancelling our membership, which we have had over 20 years and it has been used once.
We are no longer in a financial suitation to keep paying this.
I don't want any refund I just don't want this.

Being told that I have to have this for life or that the only way to get rid of it is to sell it. Who would buy it.
Please Classic help us out of this.

Please can someone help me cancel this nightmare

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    Nov 13, 2019

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Classic Holidays / Classic Leisure — unethical behavior and not providing service stated

    My wife and I joined classic holidays after been given a scratchy at movie world on the gold coast. We were...

    Sep 26, 2019

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Classic Holidays / Classic Leisure — classic points membership - unconscionable and misleading sales

    On the 2nd of July 2019 family members of mine who are long time members of Classic Holidays attended a sale...

    Aug 25, 2019

    Classic Holidays / Classic Leisure — classic holiday club

    I send an email through my Classic Holiday membership account last February 2019. I am yet to hear from them...

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    Aug 23, 2019

    Classic Holidays / Classic Leisure — classic holiday club

    Paid $15, 000 for this membership that we felt would be the answer to our travel. But when push came to shove...

    May 20, 2019

    Classic Holidays / Classic Leisure — membership in general. timeshare, unethical behavior.

    My wife and I were given free scratchies at a Supermarket as their promotion and we scratched all cards with...

    Classic Holidays / Classic Leisurefailure to provide goods & misleading information

    We too are obtaining termination of membership based on breach of contract and failure to provide goods. We have been members less than a year, and have booked 2 holidays - both of which they have overcharged from the quote at the presentation, and one they failed to book what was asked (missing nights accommodation overseas).

    We have been offered $7000 refund of our $10490 membership and after going to the Dept of Fair Trading and the Financial Ombudsman we finally have the 2 nights accommodation booked, and our transfer, but the stumbling block seems to be that we want to see the "cancellation deed" with non disclosure clause before agreeing to it and signing it. We were told the $3000 was an exit fee, which we have said they cant use that term as by their own PDS the exit fee is $315.

    Leonie (Resolutions Officer) has done nothing to resolve the problem until the 11 hour with Financial Ombudsman. Like other complainants - she hides behind email and never rings, and fails to respond to emails in a way that would indicate that she has read the case thoroughly

    Not sure why she is holding out, but we will stick to our guns, as this company is fraudulent in its presentations and there is no way we want to be associated with them, and dont trust them to provide the correct legal wording in the deed.

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      • Updated by topsypops · Jul 23, 2019

        In the process of being resolved by NCAT

      • Updated by topsypops · Aug 13, 2019

        Classic Holidays has resolved my complaint, thank you

      • Ky
        Kylie_G Jul 27, 2020

        We are about to enter into regaining our financial freedom after being bullied into classic holidays 5 years ago!
        Is there any one out there that might be able to email me some advise or success stories on how you took on classic holidays please?
        we desperately need some help.
        Thank you

        [email protected]

        0 Votes
      May 02, 2019

      Classic Holidays / Classic Leisure — classic points membership

      Hello my name is Vicki Fraser membership number 1307364 I wish to stop the membership program because my...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Classic Holidays / Classic Leisure — classic holidays membership

      I have been trying to cancel my membership for the past 3 years. We were under the impression it was a 7 year...

      Classic Holidays — classic holidays

      My husband and I were approached by a salesperson at our local shopping centre and handed several scratch...

      Parramatta

      Classic Holidays / Classic Leisure — I am cancelling my membership from classic holiday

      To whom it may concern, My name is Lillibeth Hullock of Unit 45/56 Farm Street, Newmarket Brisbane QLD...

      Classic Holidays — classic holidays membership

      Account 1555719 After being told I can get out any time I want at the sales pitch, I was told today that I...

      Coolangatta

      Classic Holidays — membership

      We were coerced into joining this group, paying thousands of dollars for cheaper holidays. My wife lost here...

      Classic Holidays — are they for real

      Have read alot of people complaining about how they are treated regarding the initial interview-signup...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Classic Holidays — cancelation and return of money

      I sent the below email, to classis escapes complaints on 20/9/13 To Whom it may concern, We wish to...

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