We too are obtaining termination of membership based on breach of contract and failure to provide goods. We have been members less than a year, and have booked 2 holidays - both of which they have overcharged from the quote at the presentation, and one they failed to book what was asked (missing nights accommodation overseas).
We have been offered $7000 refund of our $10490 membership and after going to the Dept of Fair Trading and the Financial Ombudsman we finally have the 2 nights accommodation booked, and our transfer, but the stumbling block seems to be that we want to see the "cancellation deed" with non disclosure clause before agreeing to it and signing it. We were told the $3000 was an exit fee, which we have said they cant use that term as by their own PDS the exit fee is $315.
Leonie (Resolutions Officer) has done nothing to resolve the problem until the 11 hour with Financial Ombudsman. Like other complainants - she hides behind email and never rings, and fails to respond to emails in a way that would indicate that she has read the case thoroughly
Not sure why she is holding out, but we will stick to our guns, as this company is fraudulent in its presentations and there is no way we want to be associated with them, and dont trust them to provide the correct legal wording in the deed.