HotelsOne.com
Reviews and Complaints

I recently had the unfortunate experience of dealing with this company. BEWARE of unethical and deceptive practices! The company did not pay the hotel for which I booked thru HotelsOne so the hotel charged me also. After contacting the hotel about this practice, they refunded my room payment and erased an incidental fee since such was not used. HotelsOne charged me $21 more for the room than the hotel advertised. They also charged "estimated amounts" the travel service (HotelsOne) and may also include... Reference is made stating "please see the Terms and Conditions." page. Problem is that there was NO Terms and Conditions page included with the confirmation.

Adding to my review of yesterday. The physical address given for HotelsOne on this website is 5810 Santa Maria Ave., № 205, Hale Center, Texas, 79041, United States. Note that per Google maps, there is a barn in this pasture country. The service center is in the Philippines. The company stole my money for a hotel for 3 nights at Villa 1565. They did not tell me when booking the site that the charges were non-refundable. I only learned that after the fact. The hotel Villa 1565 may or may not exist. The reservation doesn't start until 7/30/2024. They say they are with Expedia but I don't believe it. If Villa 1565 is in existence, they are at fault for not monitoring their website and pushing to book on HotelsOne. HotelsOne is not a real company; it is a scam; Just google HotelsOne reviews and complaints. You'll find them. It's a phony company set up to lure you to their site to steal your money. Since the hotel claims it doesn't have the money, HotelsOne wrongfully possesses my fund. A complaint will be filed.

Giving this hotel a 1 star is to much. The pictures you see of this place online do not match the rooms. You can’t even find the office, locks on the doors don’t work. The staff is not presentable. I booked cottage 2 and they told me over the phone it was not remodeled yet. They stuck me in cottage 8, well this wasn’t remodeled either! Cobwebs all over the place. No heat or AC. Toilet doesn’t flush correctly and the mat in the bathroom had pee all over it. They also had a hard time finding my payment that I made a month and a half ago! We did not stay our second night so I hope they take that money and put it towards remodeling! What a rip off. BTW I’ve stayed here several times in the past, I do not see any improvement from the new owners!

I wanted to book a week stay at Ocean Reef Resorts in Myrtle Beach, SC. I called a number that I thought was Ocean Reef and was told yes. I was never informed they were a third party booking site. Was not informed of their cancelation policy or payment policy. They have charged me the full amount of $6958.32 as nonrefundable. Called Ocean Reef directly and was told they didn't have my name on record or any rooms available for the week I requested. Still no refund. How can a company reserve a room when the room was nonexistent. Totally a scam business.. Do not use, and double check the website that you are using before booking any reservations. They wanted to give me half my money back on a voucher that I could not use. Told them I was not interested in a voucher and wanted a full refund. I then received an email saying my refund would be credited back to my card in 5 to 10 business days. Now on business day 8 still nothing, also not answering any emails. I REPEAT, DO NOT DO BUSINESS WITH THEM. They should be shutdown. I have attached both of the bogus websites of both Hotelsone.com and Ocean Reef Resorts.

I booked a 4 night stay for 3 rooms at Monterey Bay Lodge in April 30 2024. My credit card was billed $4439.52. I never received a confirmation or receipt from Hotelsone. After my stay in July [protected], I received checkout receipts from the hotel that showed the charge for all 3 rooms should have been $3276.54. I was over charged $1162.98. After many calls to the hotel, Expedia and Hotelsone, my request for a refund of $1162.98 was denied. I tried to dispute the excess charge through my credit card but I never received a receipt from Hotelsone so they could not continue the dispute. I tried the Hotelsone email address but got no response.

When I booked, the web site made it seem like I was booking directly with the hotel. They charged me $838.44 but the hotel was only paid $605.74. It looks like they took my reservation and then made the actual reservation via Expedia and pocketed the difference. I never would have known if the hotel staff hadn't said my reservation was actually made through Expedia and I asked for a receipt which showed they were paid far less than I had paid.

I made 2 bookings for 2 rooms and I got the date wrong on the bookings. I was suppose to book it for next week and I accidentally booked it for tomorrow night. I instantly realised and made contact to Hotelsone within a minute of confirming booking. They would not change it to the following week. They also said that they need the hotel to change it. This is a lie.

I spoke to the Hotel directly and they said if I had booked it directly they would have changed it but because of the third party they are unable to, the hotel was kind enough to give a discount so I now have the 2 rooms for tomorrow night as well as next week. All because they wouldn't change the dates for me. 2 for the price of 4

Booked a room via phone by the website that replicated Best Western (BW) for tonight, November 25th, checkout November 26th. The manor in which they (Hotelsone/Hotel Planner) answered & represented themselves appeared as if I was talking to BW. They said I had the best rate available & the unit had a full size fridge. By BW, they overcharged roughly $80 & the unit only has mini-fridge. I deserve a refund of

overcharge of $80.

Days hotel north Bergen nj.

10/19 -21our last night there we discovered cockroaches in our room. Killed 4 of them took a photo also. Upon checkout asked for some kind of reimbursement was told manager not there. I called yesterday manager not there. I am attempting to call again today 10/23 as said person is to be there by 11 am est. Did see a complaint on hotels reviews from 10/19 about cockroaches also. Would have not stayed there if this was known. Staff just acted like I told them I needdd a towel or something. Hopefully you can do something . I was charged instantly as soon as I booked room. Should get something for hotel having cockroaches.

9/8/23 2:31pm reserved a room thru Hotelsone.com at Hotel Isles Resort for 10/12/23. At 11:47pm I cancelled. See screenshots to show that $0 was charged and $0 due. On 9/9/23 the HOTEL mgr went into the booking and charged my card for the full $601. I called the hotel mgr and he said the booking says he has a right to charge me $601 for cancelling because it’s non refundable. Despite there not being a deposit due until within 72 hrs of arrival. See screenshot of cancellation showing non refundable and total due $0. He laughed and told me to file a dispute with my bank. I called hotelsone and was told there’s nothing they can do. Why do they allow hotels access to pymt info before pymt is due. Anyone from the hotel will hv all card info to use at their disposal like Jose Jacobo Suarez Frades owner of hotel.

I made the above booking on 15 Sept 2023 for my stay on 22 Sept 2023. I never liked booking anything through a booking site. This time, however, I was led to believe that I was actually in the actual hotel website. Granted the mistake was mine not to ascertain this fact before I made the booking.

However, what made it worse was the fact that I had been cheated and misled into thinking that I had made a booking for a spa room, when actually I had not. The picture of the room I was booking showed a picture of a spa. This is absolutely criminal. It led me to believe that I was buying something I had wanted, when I actually wasn't. I only discovered this fact when I checked in. The poor owner had to bear all my displeasure. This in not the way to conduct business. Its criminal and very deceitful. I can't find a way to post this in public, as you will probably not do anything about this letter. What a sham.

I've changed my booking with your company and Sofitel and your customer service agents were rude and demanded money. I really think you look at your customer service before you have no clients left !

My flights have been changed and I ask them to please send a message to the hotel, which was fine. I spoke to the hotel and they agreed to change at no cost!

I called back to confirm the with your company and your agent was demanding a pay an extra fee of 31.01 GBP, which I refused as this was not changed by the hotel?

Here is my reference number [protected]

We made a reservation on July 29,2023 at Little Creek Hotel and Casino in Shelton WA. After we made the reservation we realized it was not made through the Hotel, because they would not honor our complimentary stay. We immediately cancelled the reservation with and received a cancellation confirmation email. However, they did not refund the payment and did not notify the hotel that reservation was cancelled. So we paid $233.57 for a room we did not sleep in. When we called Expedia, we were transferred to many offices (all overseas) and they kept saying the could not help. The fact that Expedia claims to be this great company, and honor cancellations is a joke. We are out $233,57 dollars because they have a website setup that "looks" like the hotels, but in fact it is not. And after we drove to the hotel and talked the manager, she new about the problem and was sorry we were tricked. We cancelled the reservation on the same day, and the confirmation is attached.

On May 2, 2023, I booked an online reservation for 4 nights at the Sitzmark Lodge in Vail CO for $1,400.78, including $1,176 in room fees and $224.77 in service/other fees (Reservation # [protected]). My credit card was charged upfront for $1,400.78. I believed I was booking directly with the Sitzmark at the time, but I later learned it was HotelOne. When I got to the hotel, I learned the actual room and service fees, including the booking fee to HotelOne, were only $964.32 (I have a receipt to match this). The Sitzmark Lodge was surprised and upset to hear I'd been charged upfront and overcharged by $436, or $109/night, and said I was entitled to a refund from HotelOne. However, it's impossible to reach a live person at HotelOne to discuss anything other than a new reservation. The Customer service line [protected]) requires the user to provide a reservation # starting with an H, and my reservation number does not start with a letter at all. This is a scam, and the company should not be allowed to do business in this fraudulent manner. I want a refund for this excess charge.

HotelsOne, in my opinion, is not the best option when it comes to booking hotels. I would suggest contacting the hotel directly instead. This company is partnered with EXPEDIA, but I don't see any value they add to the booking experience. When I booked with them, I thought I was booking directly with the hotel, but it turns out that they charge upfront, which the hotel doesn't do. I had to call the hotel to make changes, and they told me that they never ask customers to pay upfront.

I have seen other reviews that say the same thing, so I know I'm not alone in this experience. I wasted my time and money with this site, and I regret it. The rates available directly with the hotel were cheaper than those charged by this site.

If you decide to book with HotelsOne, be aware that they will charge you upfront, whereas the hotel would only charge a deposit. This is not something I was aware of when I booked, and it was frustrating to find out later.

Overall, I would not recommend using HotelsOne. If you have a bad experience with them, I suggest filing a complaint with both the BBB and the FTC.

I gotta say, I recently stumbled upon this website called HotelsOne (hotelsone.com) and I gotta tell ya, I was not impressed. First off, I thought they were the actual hotel I was searching for on Google because they presented their search result in a way that made it seem like they were the real deal. Then, when I got to their site, they had the hotel name in big, bold letters, but their own name was in a tiny box that looked more like an ad than anything else. Talk about deceptive!

But it gets worse. They listed a rate as "Best Available" that was actually higher than the rate I found on the hotel's own website. And get this, they marked up their actual rate by almost 70%! That's just plain greedy if you ask me. I bet they're making more money off of this transaction than the actual hotel is.

To top it all off, when I tried to get some help from their so-called "CustomerCare," they were evasive and not helpful at all. I mean, what kind of customer service is that?

So, if you see this company creeping into your booking, I would highly recommend avoiding them. They're not worth the hassle and they're definitely not looking out for your best interests.

I recently made a reservation for the Dubai Ramada Chelsea Al Barsha hotel through HotelsOne on July 30th, 2017. According to the website, I was not required to pay until I checked out of the hotel. Additionally, I was able to cancel my reservation free of charge up to one day before my arrival. This was a great feature that I appreciated.

However, shortly after making my reservation, I received an SMS from my bank stating that my credit card had been charged with 200 AED at Chelsea Tower in Dubai. This was unexpected and confusing, as I had not authorized any charges to be made at that time.

I am disappointed with the way that HotelsOne and the Ramada Chelsea Al Barsha hotel handled this situation. As a customer, I expect to be treated with respect and transparency. I do not understand why my credit card was charged without my consent, and I feel that this is a violation of my trust.

Overall, I would caution others who are considering using HotelsOne to make their travel reservations. While the website may offer some attractive features, such as the ability to pay later and cancel free of charge, there is no guarantee that your credit card will not be charged without your knowledge or consent. This is a serious issue that should be addressed by the company and the hotels that they work with.

I recently used HotelsOne to book a hotel room for a quick getaway. The website was easy to navigate and I appreciated that they offered free cancellation until 6 pm the night before my booking. However, my travel plans changed and I needed to cancel on the same night that I booked.

I called their customer service line and was on hold for about 10 minutes before speaking with a representative. They informed me that I had actually made my booking through hotelpass.com, even though I had booked it through the HotelsOne website and received a confirmation email from them. I was confused because I had never heard of hotelpass.com before.

I tried to find more information about hotelpass.com on their website, but all I could see was some Asian writing. I couldn't even tell where the website was based because the phone number didn't have a country code.

Thankfully, my booking was only for one night and I decided to just let it go. However, I was disappointed with the experience and would hesitate to use HotelsOne again, even if they offered me a free room.

Overall, I think HotelsOne has some work to do in terms of their customer service and website transparency. It's important for customers to know exactly where their bookings are coming from and to be able to easily cancel or modify their reservations. I hope they can improve in these areas in the future.

I recently used Hotelsone.com to book a room at the Prestige Mountain Resort in Rossland, B.C. Unfortunately, I quickly realized that the price was listed in American funds, which meant that I would be charged an additional 25 to 30 per cent due to the exchange rate. This was a frustrating discovery, as I am a Canadian and was not expecting this added cost.

To make matters worse, I was charged a booking service fee of $14.99 US, in addition to the cost of the hotel room ($189 US). Despite cancelling my reservation within an hour of booking, I was not refunded the full amount. Instead, I was left pursuing the $189 US for a room that I never even used. It has now been almost a month since the booking, and I am still trying to resolve this issue.

While I understand that there may be cancellation fees for last-minute cancellations, I cancelled my reservation four days before my expected arrival, which was well within the stated time frame needed to cancel without penalty. It is disappointing that Hotelsone.com was not more accommodating in this situation.

Overall, I would not recommend using Hotelsone.com for future bookings. The added fees and lack of customer service make it a less than ideal option. In fact, if I could rate Hotelsone.com "no stars," I would. It is important to do your research and read the fine print before booking with any online travel agency to avoid any unexpected costs or issues.

I had a recent experience with HotelsOne (hotelsone.com) that left me feeling disappointed and frustrated. I thought I was booking directly with the hotel, but it turns out that I was actually dealing with a representative from HotelsOne named Ian. He promised me adjoining rooms with my sister that would overlook a scenic river view. He also mentioned that the breakfasts were sold out, which was a bit of a disappointment, but I figured we could find something else to eat.

During the booking process, I mentioned to Ian that my sister had a gift certificate for her room. He assured me that she only had to present it when we went to check in, which seemed reasonable enough. I jotted down the confirmation numbers that he gave me (R836518024 and R836519507) and didn't think much of it at the time. I knew I had emails if I needed them, but I didn't think it was necessary to check them right away.

Unfortunately, when I arrived at the hotel, I discovered that I had been charged for two rooms instead of one. If I had read the emails that HotelsOne had sent me, I would have realized that there was a mistake and tried to cancel the extra room. But because I didn't check my emails, I ended up paying for something that I didn't need.

I have never written a negative review before, but this experience has left me feeling like I was taken advantage of and lied to. I trusted Ian and HotelsOne to provide me with accurate information and a fair deal, but that didn't happen. I feel like this company is not honest and I'm happy to report this experience so that others can be aware of the potential pitfalls of booking through HotelsOne.

In conclusion, I would advise anyone considering using HotelsOne to be very careful when making reservations. Make sure to read all of the emails and confirmation numbers carefully, and don't assume that everything is as it seems. While I can't speak for everyone's experience with HotelsOne, I can say that my experience was very disappointing and I won't be using this company again in the future.

I recently had an experience with HotelsOne that left me feeling frustrated and disappointed. I had booked two rooms for a two-night stay at a hotel in Guadalajara, Mexico in February of 2020. Unfortunately, I needed to cancel my reservation and that's when the trouble began.

Let me warn you, if you try to change or cancel a reservation with HotelsOne, be prepared to wait. Their system seems to be down most of the time, like 80% of the day. When you try to make changes, you'll receive a generic email saying that their system is down and to try again later. The next day, you might receive another email asking you to confirm your changes. If you're lucky, you'll get a real answer, but more often than not, you'll receive the same generic message saying that their system is down.

It's frustrating to get caught in this loop. After more than a week of this ridiculous game, they finally confirmed that my reservation was cancelled. However, they warned me that it could take a few days to get my credit back. I'm crossing my fingers that everything will work out.

Overall, I was disappointed with my experience with HotelsOne. Their system seems outdated and inefficient. I hope they can improve their processes in the future to make things easier for their customers.

It's really disappointing to see that some companies these days don't care about their customers. I recently booked a hotel through HotelsOne and it was a big mistake. When I got my confirmation, I was shocked to see that the total was $194. I couldn't believe it! The rate was $158, tax was $23, and there were service fees of $12.13. I asked them about the fees and they said that their company never charges fees. But when I showed them my confirmation, they said they couldn't see the breakdown of the charges. I even asked if I could send them a copy of the confirmation, but they said there was no way to do that. The supervisor was no help at all. It was really frustrating. I told them that this was the worst customer service I have ever experienced. It may only be $12.13, but it's the principle of the thing. I work hard for my money and I don't want to waste it. The people at HotelsOne were really unfriendly and unhelpful. It's a shame that they can stay in business with such terrible customer service.

I gotta say, I had a pretty rough experience with HotelsOne. I thought I was booking directly with Days Inn, but turns out I was on some Expedia website. They make it seem like you're booking straight with the hotel, but that's not the case. And when I needed to cancel my reservation due to an emergency, it was a total nightmare. The hotel said they would cancel it, but then I was told to call Expedia since that's who I apparently booked through. And let me tell you, trying to cancel through them was like pulling teeth. They kept blaming the hotel for not wanting to cancel, but it was really all on them. I ended up keeping the reservation because I think they just wanted to keep our money and book the room for someone else. And get this - the price on Expedia was the exact same as the price on Days Inn's website! What a ripoff. I'm definitely going to be more careful when booking in the future and I will NEVER use HotelsOne again. It's just too misleading. Even Days Inn agrees with me on that one. Overall, I give them an absolute zero.