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Sept 2024, I paid the remaining balance of 2024 dues. TT apparently continued to charge $5 monthly billing "convenience fee". When the $5 "for 2024" charge reappeared in March 2025 (I had paid both Jan and Feb 2025 dues + $5 conv fee) I paid it only to have it charged again in April. I paid the 2024 charge again, tried to call many times but no answer during their posted hours. A few weeks ago, I finally reached a TT rep who tried to credit the $5 for 2024 payment and remove it from future billings. In May and June, the $5 for 2024 is still there even though I have the print-out of my having checked the box to pay $5 for 2024.
The deeper issue here is that TT prevents using a membership if an "overdue" charge exists. This has happened in prior years too. I do not recommend taking on a membership with TT due to this repetitive problem.
Desired outcome: I want TT and their payment processor to credit my $5 payment for 2024, correct their inaccurate reporting with any credit agencies, and restore my membership to its rightful "good" status.
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