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1.8 290 Reviews

Skyscanner Complaints Summary

58 Resolved
232 Unresolved
Our verdict: When using services from Skyscanner with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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9:13 am EST
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Skyscanner The Skyscanner platform

The Skyscanner platform where I deposited approximately 180000 ruppes for earning more commission but I can't complete my working set because of business class ticket I am belong from a middle class family my father is under treatment I have need of money please help me to refund my amount I am in depression I want to save my father it's my humble request please help me this website is working and the website name is the Skyscanner platform where people deposit money and give some reviews and earn commission I thought I also earn money but coming of business class ticket it's not possible for me to deposit that huge amount of money now I want to refund my money I hope the company will help me

Claimed loss: 180000

Desired outcome: Please refund my money

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3:58 am EDT
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Skyscanner Not getting response from flyhighlords

Booked a flight from Delhi to Bhubaneswar for 10th October via skyscannner and selected flyhighlords. Airasia flight for 16:30pm was the opted flight.

My amount got deducted successfully but I didn’t receive my booking confirmation. Have been following up recklessly but no response.

Request Skyscanner to take strict action and refund my amount

My reference number is - FBB6WNJ3

Desired outcome: Refund my amount else send the booking confirmation along with flight ticket ASAP

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1:23 am EDT
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Skyscanner ESky.co.uk

I booked a flight from Malaga to Düsseldorf weeze with eSky.co.uk, the flight was with Ryan Air.

I paid and got the itinary., filled out check in info and they state that I ge5 my boarding pass from 24 to 8 hours before departure.

Shortly after I got an email from Ryanair to say my flight is blocked because they have no relationship with this company and in order to make this booking valid I have to verify who I am with photos, passport info etc.

I have to mention above the email it says “Spam” so I am very wary… I click on verify an have to put my booking number in, which it doesn’t recognize so cannot verify ( if that is what it says it is?)

Cannot get any contact withthis eSky company, my flight is Wednesday already and I don’t know what to do now.

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3:08 am EDT

Skyscanner Purchase of flight ticket: booking id: — emt121557763

Hi

Please see the below two images, when I was booking on 'flight.easemytrip.com/', I was shown a discount of Rs 2,884, but when I entered my card details the discount was reduced to Rs 500.

As a result I ended up paying Rs 9,283 as opposed to Rs 6,899, an additional of Rs 2,384.

How is it possible that your website ('flight.easemytrip.com/) showed a discount of Rs 2,884 & then when I entered my card details the very same website reduced the amount of discount to Rs 500, this is appalling & pure loot.

I had booked this ticket as the price was good i.e. Rs 6,899 otherwise I would never have booked this flight.

This is unacceptable, please look into this & refund me the excess Rs 2,384 charged.

I contacted EasyTrip & they asked me to contact Skyscanner hence reaching out.

If this is not appropriately dealt with then I will surely take this up with the regulator & consider legal action too.

Apart from this I will also contact relevant company people on social media & highlight this loot on social media, Instagram, Twitter, Facebook & their ilk

Thanking you

Manish Sharma

Desired outcome: Refund of excess Rs 2,384

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11:55 am EDT

Skyscanner Delay in refund

I booked 4 tickets in January to travel to Pakistan. Due to change in circumstances I had to cancel those tickets.

I contacted the travel trolley in regards to that they send me and email and I replied to that email with required information on 1st of June and I received a confirmation email on the same day for the approval of cancellation.

The refund process takes 4-6 weeks that was the information provided in the cancellation email. When I didn’t receive my refund I rang them and was told I should have chased up and the agent hung up on me so I rang them back and the agent said I will receive refund within 48 hours. After 48 hours I rang them again as the refund was not received. I was informed it was initiated on the 14th July. I am still waiting for refund. I requested for the receipt for the refund and it shows the date of transaction 15th of July. The agents I spoke with were extremely rude. When I pointed out what was in the email I was still not offered any solution. I paid the cancellation fees.

Desired outcome: I would like to receive the cancellation charges back as the company has not fulfilled the promise of refunding 4-6 weeks nor the second promise of refund to reach me with in 48 hours.

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9:34 pm EDT
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Skyscanner Kiss and Fly should be removed

Kiss and Fly should be removed as an option on airline. Even if you pay for a flexible ticket they do not allow you to change your flight OR refund your flight even if you pay the extra fee for a flexible ticket. I waited 3-days for my refund and the. Was told I could not get one and I should request a refund and then my refund request was denied indicating I should change my flight. You can’t win with the airline. Bogus Bogus Bogus. I now will have to contact my credit card company and request my money as I already booked with another airline

Desired outcome: Give me my refund since you won’t change my flight

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4:43 pm EDT

Skyscanner Airline ticket from travel trolley via Skyscanner

Purchased return ticket on 11/06/23 London/Dubai/London from travel Trolley via Skyscanner ref 4RW57Q. When I called the travel agency to change the return date, the charges they quoted were even higher than a new ticket. The person sitting at the customer service was very rude. I came here for treatment and now I am stuck, the date has to be changed due to the change of doctor's appointment. While buying the ticket, it was not written anywhere on the website of Skyscanner or Travel Trolley that there will be such high charges while changing the ticket. I will advise all travelers not to buy tickets from a company like Travel Trolley.

S Adam

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7:11 pm EDT
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Skyscanner Kiwi.com

I wish to make a formal complaint regarding sky scanner Identifying kiwi.com as a flight option. They should be removed from your suggested flight. I booked 2 flights with kiwi following a sky scanner search. I have never and I mean never experienced such bad customer service. More concerning is that I was sold a ticket with a 1hr 35 minute layover where I had to self check in on a chartered flight. I was told by the chartered flight that this should not have been sold as it is not enough time whatsoever to go from airside to check in bags and flight in Bristol airport.

Desired outcome: Contact made with me by sky scanner to discuss more as when I reviewed TrustPilot there are 20 pages of similar complaints.My E mail address. [protected]@gmail.com

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7:42 pm EDT
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Skyscanner Cancelled flight without solution

I have made a confirmation for my flight. They said there was an error on their end and needs an immediate response from me. I didn't check my email. I didn't not get a single sms from my phone which obviously I would have checked if they sent me. They cancelled all my flights and refunded me without my authorisation and gave me some crappy alternatives like paying more or gave me flight on dates not as per my plan. And left me hanging like tt

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2:39 pm EDT
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Skyscanner Air fair not Accurate on website

I tried to book a flight to Atlanta he price on the website was £715 and I had an option to pay online. I entered my card details online to book the ticket.

The payment got declined automatically and I also called my bank to find out the reason for the payment being declined.

My bank informed me the payment was authorised on their end but the travel company declined the payment.

Thereafter I received a call from the travel company asking me if I had tried to book air ticket on their website. They informed me the reason for the payment being declined was due to air fare increase. They offered me a price of £815.

It seems like they have a tactic of misleading cheap prices on sky scanner to attract customers and thereafter reject their payment in order to get more money from them.

This happed to be more than 2 occasions.

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3:27 pm EDT
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Skyscanner I had missed a flight from US to India, Skyscanner automatically cancelled my return flight.

I had booked round trip from US to India on Jan 3 to Jan 27 using Skyscanner website. My e-ticket confirmation SKYUS-0004198 and my reservation was TWVRN2.

On Jan 3, due to a mix up in time, I missed the flight from EWR(US) to BOM(India). I immediately called Skyscanner helpline, they operate in their specific timings so I had to wait and when someone finally picked up, they asked me to book another flight since making modification to the existing one would have cost me triple the original amount.

So I booked another flight and flew to India. Now, while returning back on 27th, I cam to know my return has been cancelled. I was in state of shock at the airport, if I did not flew back, my job security would have been compromised as I had exhausted my PTOs.

Skyscanner was unreachable via mail, text, call. I had to book a return flight while standing there at the counter in the same flight within 40 min! (reference number: T3I4QI) I got lucky in finding a slot available otherwise this would have been much more tragic.

After I wrote several mails to skyscanner, with their response time sometimes being more than a week, would be stating its a policy and that they will not compensate for anything whatsoever.

I dont want anyone to go through what I went.

Desired outcome: I panicked at the Mumbai airport, India when I suddenly was informed that my return flight has been cancelled. I had to book another one immediately as people were boarding. It was a mental exhaustion.

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Nikhil Clarence
, US
Apr 07, 2023 1:00 pm EDT
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I am sorry for the inconvenience you had to go through at the airport.

Please be informed that because you missed your inbound flight from New York to Bombay, you were marked as a no-show by the airline which resulted in the automatic cancellation of your return flight.

Since you have been marked as a no-show by the airlines your ticket policy says you will not ​receive any refund.

However, I've looked at your ticket details for booking SKYUS-0004198 with Turkish Airlines, and I can confirm that we can change your booking as per the airline's policy.

We have also sent you an email with all the information. Kindly reach out to us for any further assistance.

A
Author of the review
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Ankita R Singh
, US
Apr 10, 2023 8:49 pm EDT
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Hi Nikhil,

If you would have told me about the automatic cancellation, I would have booked another flight in advance instead of standing at the counter and booking within 40 min of boarding.

A good customer service should at least understand the concern before replying with answers that don't answer the question at all. You are writing the same thing from several trail mails from your team. I am tired and I already gave up but I needed to post this so that others would know.

Here are the ticket details(PFA) that Skyscanner team sent for modification of my booking, it is almost triple the amount I originally booked for.

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3:18 am EDT

Skyscanner Unexpected currency conversion and unsatisfactory customer service

I am writing to formally express my dissatisfaction and frustration with my recent experience using your platform. As I am disheartened by the issues I encountered while booking a multi-city trip through your website.

I have made 2 purchases and during the booking process, I've searched for the most advantageous deal and proceeded with payment. To my dismay, I discovered that the final cost was presented in USD currency, rather than AUD, only upon checking out. This unexpected currency conversion resulted in an overpayment of about 260 AUD (flight ticket comparison) for EACH ticket, undermining the very purpose of using the service.

Within the the hour which I have discovered this I have attempt to resolve the issue, I contacted the partner service center for cancelation regrettably, it was unhelpful and claim they cannot do anything about it. Their adamant refusal to offer any assistance or protection for consumers showcases a disconcerting disregard for customer satisfaction and reflects poorly on your company's approach to conducting business.

As such, I am filing this official complaint to both provide feedback and request appropriate rectification. If a satisfactory resolution is not reached, I will escalate my complaint to the ACCC Ombudsman and cease recommending your platform to my family and friends.

I look forward to your prompt attention to this matter.

Desired outcome: A reimbursement of 520 AUD

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5:52 pm EST

Skyscanner Skyscanner hotels webpage

The "Trip Advisor" section of Skyscanner's hotel page, eg:

https:www.skyscanner.net/hotels/spain/palma-hotels/bq-belvedere-hotel/ht-154148183?utm_medium=social&utm_content=HotelsDetails&utm_source=direct&utm_campaign=os_UK_engb_direct_desktop_HDlink_220223

The icon for "Couples" is always represented as a man and a woman, and the icon for "Family" is always represented as a men/woman/child. This is offensive for LGBTQ+ folk, because it ignores their existence, and conveys the message that the only couples that exist are the traditional couples.

Representing couples as men and women only in this day and age is an extremely narrow-minded attitude, inconsiderate with the difficulties and discrimination suffered everyday by LGBTQ+ people.

Desired outcome: The "Couples" should at the very least be gender neutral, or better yet, other non-traditional arrangements for couples and families should be included.

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12:37 pm EST

Skyscanner Exchanging my ticket and didn't rebook a new ticket

Trip-Order Number: LYKSZ4

Email: [protected]@gmail.com

Please i need you to contact Saudi Arabia airlines regarding my round back trip to Cairo as they didn't give me the boarding pass to travel back to Cairo because of a ticketing exchange issue.

So, please contact them quickly in order to modify the ticket status in their system to be USED not OPEN

to give you permission as (trip company) from (Sky Scanner) to place a new rebooking to make me travel back to Cairo

As I'm stuck right here in Madinha because of this issue.

Desired outcome: Rebook a new ticket from Madinah to Cairo tonight or ASAP

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6:31 am EST

Skyscanner Ticket not issued

6SL6QO : even after full payment to & fro Australia India, paid for rescheduling , still no ticket has been issued .

Tried reaching call centre, utter useless, no help was provided, waiting for call from seniors since weeks.

It is total harrasment, even after full payment, making customer move in circles, with no ticket or refund in sight.

Such horrible experience with such esteem site. It boils down to cheating.

Desired outcome: Flight ticket to be issued

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6:15 am EST

Skyscanner Flight cancellation

I had a connecting flight from Geneva  to Istanbul for Lahore on 7 Dec at 18:20 but flight was cancelled but i didnt recieve any email or sms of flight cancellation from agent (gotogate) and oman airline.

 I contact to agent gotogate they said airline (oman air)has not informed us and they didn't give any updation about cancellation. In there system flight is schduled on time on 7 Dec.

I also contact to oman airline they are not taking responsibility as well.

Who is responsible in this case? kindly solve this problem as soon as possible.

Thanks

  .

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3:09 am EST
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Skyscanner https://vbrntsng.com/terms.php

Buna!la fel am nimerit și eu în capcana escrocilor.Facind rezervarea și achitarea,am fost și sunt la moment amăgit de escroci.Din skyskynner,mă aruncat pe pagina următoare că sa fac achitare,mi-a arătat problema că achitarea nu a mers cu succes.deci,după eroare,m-i s-a început să ne extragă bani din cont de catre compania cu acest site:HTTPS://VBRNTSNG.COM/terms.php

Desired outcome: Să-mi reîntoarcă banii

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8:45 am EST

Skyscanner Name shown on booking confirmation from Skyscanner

I ordered a ticket for my husband and was trying to check in for him a day before then airline told me the sequence of his last and first name was incorrect, hence i cannot check in online. I called in Skyscanner they said because I'm requesting the change too last minute hence they cannot change this for me. When I look at the confirmation they sent me the name consequence look fine to me. However, in the confirmation, it doesn't label which is the last name nor the first name hence to the consumer, it looks fine to me. If I knew the last name or first name was incorrectly entered, i would have called earlier to fix it but not knowing it until the day before my husband fly out.

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3:01 am EST

Skyscanner Service not provided

We booked through skyscanner, supposedly a trusted website, they have used a third party to book our flights (we understood this is how they operate) though the third party they have used is a known scammer who has not proved us with an invoice, or actual real flights, we have checked with the airlines the flights don't exist. Skyscanner are knowingly using a known scammer to book peoples flights.

Desired outcome: Please refund, provide an apology and completely remove this business from your website.

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3:13 am EDT
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Skyscanner eDreams

Hi, I booked flights with eDreams from Sydney to Dublin, to a value of almost AUD$2,000. I phoned to make a simple name change and they informed me this was not possible (it was, Etihad made another name change no problem for me!) They lied, cancelled my flights, took my money and sold my flights to someone else! This separated me from the rest of my

family on the same booking and forced me to rebook costing me an additional AUD$4,500! I was promised flight credit to use and they have not delivered! These flights were booked in April 2022 and cancelled in July 2022. I have been in contact a lot with them, weekly at moment with a promise this would be resolved in 48- 72 hours and it never is! It is almost 4 months of contact and the worst customer service I have ever experienced.

Desired outcome: Refund/flight credit

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