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2.6 68 Reviews

iTravel2000 Complaints Summary

28 Resolved
40 Unresolved
Our verdict: Dealing with iTravel2000, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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6:52 pm EST
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iTravel2000 Added cancellation fees

We had booked a trip as a group to Jamaica Jan 20-30th 2024. First 8 ppl cancelled, they refused to pay anything extra, as they had worry free cancellation. Then my father in law, had a part of his foot amputated, so him & his partner had to cancel, they also had worry free cancellation. After days of back a forth calls with our agent, the remainder of the group were told we had to absorb $1125 on top of our already paid trip. My father in law had to pay another $500. We have poured out so much money. We have 9 people left in the group. I feel we have been ripped off. I always book with itravel. Never again would i book a group. Its appalling

Desired outcome: Reinburse all these fees$1125$500

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iTravel2000 - Vacation package cancellation before 24hrs

This complaint is in regard to 3337082 booking from Itravel2000 via West Jet. We got our ticket on Sun Nov 12th and right after due to some personal matters we had to cancel or postpone our vacation, so I called customer service and office was closed. I called on Mon morning and extension 27164 told me that we have to pay $100 each and we cannot cancel!...

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iTravel2000 Travel agent I dealt with

I booked a vacation with Victoria Cuevas on March 6, 2022. I called her a few days later and left an email with her to have my

Cousin book and she provided no response to either.

I again called her (don’t remember the date exactly) to switch my travel date and again no response or return call. So I spoke to a gentleman named Ash. He was able to switch my dates and helped with my concern. He was great to deal with and I wish I dealt with him at the beginning.

I called Victoria Monday June 13th and left a voice mail stating that I haven’t received my e-docs. Again she didn’t respond. So I called back and spoke to another travel agent and they said that they would send her an email and to expect my e-docs within 24 hours.

24 hours past and no edocs or return call by Victoria. I had to call back Tuesday evening and spoke to another travel agent and he was able to get my e-docs sent to me.

I am also upset that Victoria never mentioned to me about the price drop protection. If I would have known I would have purchased it for my trip. As the price has dropped drastically since my booking. She also booked my covid insurance in which was the basic. She never mentioned the premium policy in which I switched it to with another agent as it’s better protection for me and my family.

This is very upsetting as she hasn’t been returning calls or emails since our original booking and has cost me roughly 500 due to not offering the price drop protection. I have booked with itravel plenty of times in the past and have never had a agent do what she has done.

Really unprofessional and not customer service satisfying.

Desired outcome: A response email to [protected]@hotmail.com. Some sort of compensation for the poor service and forAdded stress as. I paid for trip in full and got this poor customer service

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Is iTravel2000 legit?

Our verdict: iTravel2000 has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores iTravel2000's position as a benchmark of trust and quality within its industry. Users and clients of iTravel2000 can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

iTravel2000 earns 100% level of Trustworthiness

Perfect Trust Endorsement: iTravel2000 achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for iTravel2000. The company provides a physical address, 2 phone numbers, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

iTravel2000 has claimed the domain name for itravel2000.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Itravel2000.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows iTravel2000 website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Itravel2000.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for iTravel2000 have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up iTravel2000 and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Itravel2000.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from iTravel2000.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the itravel2000.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • iTravel2000 protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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iTravel2000 Refusal to refund or credit $500 deposit for trip cancelled due to government advisory

On June 9, 2021, I purchased 2 Transat Holidays packages (to Occidental Tamarindo, Costa Rica), the total purchase price being $4,598.00. At that time, I paid a $500 deposit, with the balance being due December 28, 2021. The trip was scheduled to happen Feb. 18 - March 4, 2022. I booked the trip on Itravel2000.com. When I saw the package advertised on their website, I understood it included protection should the trip be impacted by Covid-19. Thus, I declined trip cancellation and out of province health insurance as I have coverage through my credit card and own health insurance plan.

In mid December, we had more pause for consideration as to whether we should take this trip. Omicron was just emerging. The government of Canada made a global travel advisory on December 15, 2021 - "Avoid non-essential travel outside Canada due to the risk of the Omicron variant that causes Covid-19. This advisory overrides all other advisories on this page, with the exception of those where we advise against all travel". (https://travel.gc.ca/travelling/advisories?id=237) We phoned ITravel2000 and were informed that it was too late to purchase insurance, and that if we were to cancel our trip, we would lose our $500 deposit. The agent advised us to send an email to [protected]@redlabelvacations.com.

In short, our follow email was this - "Due to the current government of Canada advisory of 2021/12/16... we will not be proceeding with our upcoming trip to Costa Rica. Please issue a refund of our $500 deposit... The balance of this trip booking was due on 2021/12/28 and we should settle this by then." We sent this email on December 23, 2021.

To date we have received no reply to that email.

On or around December 28, 2021, we started receiving phone calls from an Itravel2000 agent inquiring as to whether we would be paying the $4,098.00 balance or would we be forfeiting our deposit. We informed the agent that we would not be proceeding with the trip and that we were requesting a refund of our deposit. The agent made no attempt to address our concerns, confirmed that we would not be going on the trip, said that the advisory had been in effect this entire time (which it hadn't), that their company would not be issuing a deposit, and that we should approach Transat for our deposit.

Meantime, on Transat's website (https://www.airtransat.com/en-US/travel-information-en-us/coronavirus), this information is given: "If you booked a flight before December 1, 2021, you can change your travel dates or destination - or both - at no cost up to 24 hours before departure. You can also choose to cancel your trip, with the following conditions: Flights in Eco Budget, Eco Standard and Club Standard: You will receive a future travel credit. If you booked with a travel agent, contact them instead."

Which brings us back to contacting Itravel2000. On Feb. 15, 2022, I phoned Red Tag customer service at [protected]. I was on hold for almost 45 minutes and was unsuccessful in reaching an agent. I find it infuriating that ITravel2000 / Red Tag / Red Label was only too eager to have our new booking and to reach out for payment, but seems utterly disinterested in addressing our refund issue.

We would have been happy to book another future trip with ITravel2000 had they refunded or credited us our $500 deposit. This is an industry norm during this pandemic, but instead they have chosen to profit from the situation. They want us to take a trip despite government advisories to the contrary, or forfeit payment. This is poor customer relations at best, and arguably, immoral.

Desired outcome: Refund or credit of $500 CAD

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3:30 pm EST

iTravel2000 Unprofessional in dealing with HUGE complaint to Cayo Coco, Cuba

iTravel 2000 is lacking in customer service. I booked a trip to above destination from Dec. 9 to Dec. 16, 2021. Agent E. Fruchter emailed me documents and I had her contact information. Now, when I send an email it is coming back as undeliverable. I WANT ANSWERS!

Sunwing flew us to Cuba and we stayed at Memories Flamenco in Cayo Coco. Absolutely WORST vacation I have ever had. I have everything documented that occurred from 2 sexual assaults from same perpetrator where resort continued to serve him, saw one happen - did NOTHING. 24 hours later he was moved to another resort INSTEAD of being detained & shipped back to Toronto as he was a fellow Sunwing flyer. TOTAL [censored]!

Aside from horrific incident above, room was full of mosquitos every night and I was highly allergic causing me to have to get a shot from doctor on site. Requested room change & was told there was nothing available in ENTIRE resort. Yeah, okay.

Process of PCR testing was also another huge fiasco. Resort also lacks customer service. Resort is rundown. Running low on alcohol, etc.

I am prepared to escalate to proper agencies and authorities. However, due to holidays I am being a little patient. However, being given incorrect email address, having to research proper one .. I am being given the runaround and I am beyond PISSED!

Desired outcome: At very least, full refund of entire costs!

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iTravel2000 False pricing on website/fall sale

May 28th, I went on your website looking to book a trip under your advertised heading of fall vacations on sale. There were numerous vacations listed that I was interested in booking for advertised date of Nov 29th departing from Toronto and going to Punta Cana for 7 days, these prices stated it included all taxes and fees
Royalton Splash Punta Cana $625 Luxury Room
Royalton Bavaro Resort and Spa $895 Luxury Room
Royalton Punta Cana Resort and Cas $805 Luxury Room
Royalton Hideway $845 Family Suite
The above are the 4 that I was interested in at those prices as advertised by you. There are many more "deals". None of these exist at this price, no they were not sold out as these according to your sales people never existed at this price. The person I spoke to was not overly concerned that this is false advertising and suggested I pretty much dont look at sales only look based on date I wish to depart. So the question is why are you promoting a fall sale that does not exist and prices that you can not book for. I have been booking vacations for years and have never seen this nor had such a oh well type of response. You as a company should be honoring the prices that you put out there, I made sure I took snapshots of your advertised sale pricing that does not exist but I can book for the real price

Desired outcome: Honor your price

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T&h Mit
Ottawa, US
Dec 30, 2021 10:09 am EST

Booked with agent E.Frutcher as part of a group booking. Ensured we had insurance at time of booking as agent said we did. One week later agent called us back and said no insurance after all as we were part of a group booking. We could no longer cancel at that time and felt trapped. One week later travel advisory came out and Covid broke out everywhere. Could not change date, or get a credit or anything. Lost a lot of money due to agent negligence and ignorance. Will be lodging a big complaint against Itravel.

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2:10 pm EST

iTravel2000 Service and product

Purchased two tickets from ITravel 2000 to travel to the Dominic republic end March 2019. Due to so much going on about COvid at that time we opted not to travel. We purchased insurance for the tickets to ensure we would get our money back in case we could not travel. Upon discussion with the ITravel 2000 representative, we were advised we could not get a full refund but would have to take half in refund of Air Canada and half in a travel voucher. Even though I received an email from Itravel 2000 the travel coupon was only good for one year. I discussed this further with the representative and was advised not to worry as they were extended for two years now, however I never got any email indicating such. I recently contacted them again and was told it was only a year and that I must have misunderstood. Given the Covid situation at this time there is no way I can see being able to travel within the next 4 to 5 months. I saved this money for quite some time to take this trip and now if I don't travel I lose 1899 dollars which is a lot of money for a senior to lose. I was led to believe that my insurance I purchased would cover all my cost if I were to cancel. This did not happen and I had to fight to get the 1899 back which was half of my ticket cost. I want the balance of my money refunded as that was why I purchased insurance in the first place. I should not lose a penny from this purchase and if I cannot get a full refund I should get a travel voucher that has no end date that I can use and that is what I am seeking. Either a full refund or a open voucher for the balance owing. Shame on Itravel 2000 for not explaining to customers that they are not responsible for anything even if you purchase insurance. I would never had purchased had I know I was not going to get my full refund, I am discussed that this company takes advantage of seniors in this way. I expect a positive result.
Regards
Caroline Vokey
reference number see below email

From: Rita Sanduja
Date: March 3, 2020 at 10:08:34 PM NST
Subject: Re: Trip Statement... Trip #: 556317/ bkg # [protected]

your trip is cancelled now.

1899.00 - future travel voucher, travel must be completed by 25th MARCH 2021 with air canada vacations. New trip cannot be rebooked before 19th March 2020.1899.00- will be refunded back to the credit card - may take up to 10 business days to show refund on your card.

118.00 - option flex - non refundable.

Admin fee is waived to rebook your trip. Pls call me once ready to book.

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cusotmerservice@itravel2000.com
Mississauga, Ontario, CA
Nov 24, 2020 9:12 am EST
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Thank you for providing our office an opportunity to address Ms. Caroline Vokey concerns.
Ms. Vokey called our office on February 19, 2020 with the intent of booking an upcoming vacation. When Ms. Vokey decided on which vacation package to book our agent then offered travel insurance, as well as, the Air Canada Vacations CAREFLEX plan. The Air Canada Vacations CAREFLEX plan allows clients to change booking, transfer package, and cancel with an in-house travel credit and/or a partial refund. Ms. Vokey was provided this information and made an informed decision to purchase the Air Canada Vacations CAREFLEX plan.
Please note, we verified that during this call our agent advised Ms. Vokey on several occasions that if they chose to cancel their vacation and use the CAREFLEX policy their voucher would be valid for one (1) year with an expiry date of March 25, 2021.
Ms. Vokey contacted the agent on March 03, 2020 to cancel the reservation. Air Canada Vacations CAREFLEX plan was applied for Ms. Vokey and her travelling companion and they were provided with 50% monetary refund and 50% future travel voucher. Ms. Vokey was advised again during this call that voucher states travel must be completed by March 25, 2021.
On November 17, 2020 Ms. Vokey contacted the agent again to discuss expiry timeline of their Air Canada Vacations voucher. Ms. Vokey states she was advised the voucher would be valid for two (2) years. Our agent informed Ms. Vokey that she was never advised of a two (2) year expiration date for the voucher. Our agent offered to contact Air Canada Vacations on behalf of Ms. Vokey’s to inquire if they would allow a six (6) month extension as our agent had seen supplier do this for other passengers due to the current pandemic.
Air Canada Vacations authorized an extension with the new expiry date of October 02, 2021. Ms. Vokey was sent an updated Client Statement including this information on the same day, November 17, 2020.
Please feel confident, we value Ms. Vokey’s business and assure you of our very best intentions at all times.

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iTravel2000 booking a trip with agent andy

unprofessional, referred to us as "you people" when I called asking where our confirmation emails were, he told me by morning we would have our bookings, almost 11 am and not one of the families in our travel have received anything. He took our credit card numbers almost 24hrs ago.

Yesterday he said he game me a different price then I had noted down which is not the case as he quoted me for each family the exact same price which means I would have had to miss hear him 3x. He doesn't take accountability, is not efficient, professional and disrespectful to your paying clients.

I have booked many of times with Itravel2000 and never had I received this type of treatment.
Extremely disappointing, trying to find a manger to speak to has been also very difficult and frustrating. None of the three families are happy with this treatment.

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iTravel2000 lazy unprofessional travel agent

i found the perfect place I wanted to book on Itravel2000.com. Upon calling Itravel2000 I spoke with an individual Andy Kapoor. I told him what I wanted to book and the price I saw it for. He told me there was a better room available for the same price and we proceeded to book. Upon completing the credit card info he informed me the package price had gone up over a hundred dollars, then proceeded to tell me it was now sold out and I couldn't book my trip! He told me he would call back if the price dropped again as he was working late shift. Of course I was very disappointed about this!

When I got home from work I went online to look myself and the trip I wanted was still available only 50 dollars more than the original price i was going to pay. I called Andy back informing him it was still online and I wanted to book it! He told me the room wasn't as good because it didn't have a couch... which is ridiculous. No one goes to a resort in Mexico for a couch...
Once I said I wanted to book he told me that it was a good idea before it sold out as the price wouldn't drop .. well why did he tell me earlier that he would call back if the prices dropped?
And why didn't he offer me the room and package I was originally calling for instead of some up sell?

Once the booking was complete, the next day I emailed asking what the dress code was for the resort. He was very vague saying not to wear swim shorts ... I emailed him again asking for him to be more specific for what men can wear and he responded in capital letters "LONG PANTS" which was rather rude instead of taking one minute out of his day to respond properly. I am very disappointed in the service I've received and would not go back!

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iTravel2000 Hola sun and itravel 2000 unprofessionalism in dealing with customers

I booked a trip to Cuba on June 29th, 2019, departing July 13th for my family and I and I paid in full using my VISA and received a receipt indicating that the payment was received in full as per attached. Months later, on September 10th, I was contacted by the Sales Representative, Ashley Warr, indicating that I was not charged the correct amount on my VISA. Instead of $5520, I was charged $200 less and is requesting additional payment. I find it very unprofessional to be contacting a customer months after they have returned from their vacation to let them know that an incorrect charge was made on their VISA for a payment which was deemed to be in full as per the invoice. If Hola Sun has incorrectly charged me by $200, then they should cover this cost at this point rather than coming back to the customer months later.

Actually, we were quite disappointed in Hola Sun as a whole, even while we were on vacation as we were not able to locate them during the 2 weeks we were in Cuba to get information on our flight details, etc and had to rely on Sunwing instead. So in my perspective, they did not perform their job and responsibilities anyhow and now they are coming back because they are claiming that they did not charge the correct amount. I find this to be very unprofessional on their part and on itravel 2000's part as well.

Please find the attached invoice indicating that all funds had been paid.

Looking forward to a resolution on this issue.

Regards,
Grazia Santocono
[protected]

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iTravel2000 hotel

My best friend and I recently took a trip to Cayo Santa Maria and stayed at Grand Memories Sanctuary, a 4.5 star hotel. Our experience was not a pleasant one and wanted to inform Sunwing and perhaps the hotel itself. By the second day, we rated this hotel a 2.5 star. Why? According to the description of the hotel we received personalized check-in; butler service; preferential reservation at all a la carte restaurants; however we did not receive the following: proper late checkout; nightly turndown service; premium amenities in room; use of in-room robes; mini-bar to be restocked daily; evening hors d'oeurvres afternoon snacks including desserts in lounge and drinks in the drink dispenser in our room.

The hotel was not maintained; buildings seemed to be breaking down; some rooms had broken patio doors; telephone in the room did not work; ants and small bugs were crawling in our room.

Here is a detail of our displeasure:

1. Our Room: We got to the hotel around midnight on Thursday, August 8, 2019. We received our keys and went directly to our room. Once inside the room we noticed that our room was equipped with one king size bed and the balcony was facing forestry. At the time of booking I had requested two double beds and a room facing the pool. We complained and eventually were given a room on the third floor, again facing the forest.

2. Telephone: From day one, our telephone was not working. This was reported the following morning. When we left on August 14, the telephone was still not operational.

3. Full Bar: Our room was not equipped with a full bar. We were only given one bottle of water, a can of I believe 7-up, and a bottle of beer. As we were two people in the room I wasn't sure how it was going to work with one bottle of each item.

4. Beach Towels: We tried to exchange our beach towels and were unsuccessful until Saturday, August 10. Every time I went to the towel location, either the sign indicated the unavailability of towels or the door was closed. I tried different hours of the day and was unsuccessful. The only way our towel was exchanged was via the manager of Sanctuary. During our 7 day stay we only were successful in exchanging our towels twice.

5. Bugs: During the evening, we were beaten alive with small black bugs. These bugs caused an allergic reaction. We had no warning about these bugs. On Tuesday, August 13, the day before we were leaving, around 7 pm we could smell a strong gasoline odor. We noticed a truck driving around the resort spraying something that gave a strong odor and cloudiness in the sky. My question to you is why spray at that time when vacationers are going to the restaurants to eat? Shouldn't the spraying occur during the nighttime when people are asleep?

6. Neighbour: We had a neighbour from hell. I believe it was a family of four people. The noise that came from that room was outrageous. It felt as if we were in the same room as they were. My girlfriend had to walk to the front desk to complain as our telephone was not working. This is now day 4. The front desk was sympathetic and said a security person would go to the room in question. NO ONE came.

7. Excursions: Prior to leaving for our trip, I booked two excursions. The first excursion was the Sea Tour Zone 1 and the other was the Buenavista Social Club Zone 1.On Thursday morning, I went to the Sunwing desk to exchange my vouchers for both excursions. Buenavista Social Club Zone 1 was not an issue. The Sea Tour Zone 1 was the issue. I was told that the Sea Tour Zone 1 was not available and had no guarantee that it would be available and was told to switch our excursion to the Dolphin Swim-Zone 1, which cost us each an addition $20 USD. Needless to say we were not happy and had no choice.

8. Room Check Out: We were curious about how the check out would work. On Monday, August 12, 2019, we spoke to a very pleasure woman at the front desk inquiring about this issue. She informed us that we were entitled to two free hour and any additional hours requested would be an additional 1.00 Cuban Peso. We asked if we could pay right then and she indicated we had to come on the morning of our last day. So on Wednesday, we proceeded to finalize our check out and was told we would be charge 9.00 Cuban Peso per hour. So how come the huge difference in two days?We asked if there was a complimentary room, which they were not happy we were asking, and they asked us to book a time when we wanted this room and was told we would only have the room for 30 minutes

9. Luggage: We were told that the bell boys were available anytime we needed help with our luggage. We needed help to take them from our third floor room to the Sanctuary main lobby; to the complimentary room; to the main lobby of the Grand Memories. No one came to help us perform these tasks. We had to take our luggage down three flights of stairs; then wheel them over to the lobby; carry them to the complimentary room, which was on the second floor; then carry them down the two floors; wait for the golf cart for 30 minutes to take us to the main lobby of the Grand Memories hotel. If this is what they consider helping us I'm confused.

10. No to any of our requests: Every time we requested something we were told no we don't have that, or no we can't help you. The hotel had absolutely no customer service.

This isn't our first time to Cuba, and especially Cayo Santa Maria. We were very disappointed with the hotel; food at the a la carte restaurants were not tasty exception would be the Mediterranean Restaurant;, in fact we would leave the restaurants, (exception would be the Mediterranean Restaurant); and head over to the buffet restaurant, the bar tenders need a lesson in mixing drinks; and absolutely, without a doubt no customer service. We feel you had to be notified about our experience. People have asked us about our trip and the only two positive things I have told people is the amazing, clean, clear water at the beach and our concierges (or butlers) for our building.

I look forward to hearing from you about our experience.

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iTravel2000 flights

booked flights from mexico city to Leon Mx with itravel2000. about a week later, I received an email saying the return flight was leaving 3 hrs earlier than original schedule. we cant make that flight. I co tasted itravel and told them the change wouldn't work hor us and to provide other options. it is now Monday afternoon and since Friday morning no one from itravel2000 has provided an alternative flight. all they have said is there are no cancellations and basically I can contact interjet and work with them. I travels customer service phone number does lot work from the us where I am currently travel g. and they dont respond to email. customer service is non existant. book with expedia instead.

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iTravel2000 customer service

Booking Reference : 2616251

We booked a 10 day trip to Mexico using the Wild Card stay as we did not overly mind if we got the adults only or family side of the resort (although of course we were hoping for adults only). Our customer service representative was Brinda.

We received information from Brinda that we were chosen for the family side of the resort. I asked Brinda if there was any way of changing to the adult only and if not if you are allowed to go to the adult only side during the day.

Brinda emailed me back, I'm sure sensing our slight disappointment, with no remorse or consideration at all. Brinda was very direct and not personable when she advised that there was no option for resort change and that we were not allowed to go to the adult only side of the resort during our stay.

This caused some stress and regret with booking.

Once we arrived we quickly learned that we were in the adult only side and that all guests of the Paradisus resort are allowed anywhere on the resort, the adult only and the family side.

I am very disappointed that Brinda did not know this information and failed to properly seek out the correct information for me upon my request. If Brinda would have cared to check, she would have quickly learned that we were welcome everyone on the resort and eliminated our pre trip stress and regret.

A few days prior to our departure, we noted that our flight home had a over night layover. This was not observed by us during our booking, which is our fault for not paying closer attention.
We reached out to WestJet who were extremely kind, compassionate and wanting to assist, but they advised that we needed to speak with our itravel2000 customer service rep to have the flight changed at a fee, which we were more then happy to pay.

I again emailed Brinda and asked her what our options were and if she could help us.

Brinda once again replied with no consideration to our concerns and advised that we should have looked closer at our booking and offered no solutions. Brinda did not tell us about any options for paying flight fee changes and simply said there was nothing she could do for us.

I will personally never use itravel2000 again for any of my trips and I will not recommend them to anyone because of Brindas extremely poor customer service.

My husband and I are taking a year off to travel the world in 3 months and we're planning on using this site for flights hotels rental cars and inclusives.. but after this experience we are definitely going to a company that has compassion and actually cares.

Meaghan Abendroth

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iTravel2000 all inclusive vacation package booking number [protected]

I must say my vacation to Riu Republican was terrible. Upon arriving at the hotel, the check-in was extremely slow and uncorteous. We had construction going next to us, we complained to the front of the staff and we were just ignored. We were told there would be wifi throughout the grounds and we only had wifi for a couple of days. I'm hesitant to book with Itravel after my experience.

Regards,

Eliseo Degidio

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iTravel2000 honeymoon was a disaster!!

We are very disappointed in our recent vacation to Sandals South Coast on October 10, 2018 for our honeymoon.
First of all we were told that we would fly first class NOPE row 27 there and back!
Second we were to be in a honeymoon suite ocean view NOPE we were in a regular room at the very end of the resort. With a broken bath tub faucet!
Third main pool was under construction so of course we were by the noisiest pool!
Fourth because we only got a regular room instead of the one we were supposed to he decided to rent an over the water bungalow, yes we got that for extra $$$$$$$$$. So we arrive at the bungalow and wanted to have a nice romantic supper out on the balcony NOPE there were no lights so we had to have our supper in front of our bed! Then when our butler (Kristoffe) came to do our romantic tub outside with bubbles and rose pedals NOPE we had no freaking water!All that money spent for what to just sleep there!
Fifth we went to go to bed and there were ants in our bed! Are we happy NO!
Seventh when were arrive home unpacking our luggage there were ants in our bags!
So we are not happy overall with our experience and resulted in ruining our honeymoon!,
I am not happy at all I have booked through itravel for years for my vacations and for upcoming vacations I will not be using you I will be booking through other travel agencies!
My husband also contacted itravel AMY was her name he explained all that had taken place and what went wrong her response and we still have the message was that's what you get when you book online!

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Update by MarcoBlais
Mar 28, 2019 6:59 pm EDT

Hello
I have a copy of the flights showing that we were to be first class and the room that we were supposed to have also. I have the response from Amy also.
We did bring our concern to the receptionist attention that we were not happy with what we had and she said because we didn’t book through sandals there was nothing they could do.
I just know we are not happy and for the money spent for something totally different than what we were expecting.

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iTravel2000 your web page sucks

I have been forced to start using tripcentral. ca because you web page is such a pain to use, what was wrong with the old Best price calendar? I have booked several trips with your site, but to search is such a pain! If you go back at all, you have to start all over again! ON trip central, I can go forward, back sideways, and all my information is still there. If I use say, search one in calendar, if I go off that, I loose everything and have to start over. Also if I search a bit on your site it sends me to "prove your not a robot. Hire whoever does Trip central, there site is far more superior then yours!

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iTravel2000 website false advertising pictures

Hello I had tried to reach out to my travel agant while I was on my vacation via email and she did not even respond to my email. I had issues with the flight. My stroller broke. Also sunwing we had to travel in a cold shuttle at 6am which caused both my babies to be sick on the trip. In addition to the shuttle the tunnel to Get to the plane was below 10. I don't understand why I have not had and contact or response whatsoever from the travel agant.
This is what I had written to her.
Hello
This resort is completely false advertising and I would like to be transferred to a different hotel. This is not the ocean or beach that the website states. I can send you pictures. This reflects poorly on you and your website as I cannot put a 5 star but rather I put 1 star on the website, facebook page and through trip advisor. I am in complete shock that this is dirtier than the beaches in Ontario. I came here for the beach and we can't even swim in it. It is dangerous to myy child as he can get caught in the seaweed and be pulled under. I demand a transfer to another side of the island where it is clear or a full refund and we will come home now. I do not want to be here this is disgusting.

If you wish to talk on the phone I would need a specific time because once I turn on my phone, I will be charged with my phone company. It is our first family vacation and I am extremely upset for the false advertising. I should've never asked for advice.

I also didn't mention both my babies were sick with a cold all day yesterday it was our first day here. There was a shuttle that we had to go outside to get to another gate. Then a long walk through a tunnel that was absolutely freezing to enter the plane. My daughter already was sick and now on vacation she is worse. We were hoping to all feel better on the beach. Today was the first day we walked to the beach and walked right back to our room in tears from the disgusting beach and ocean you can't even go into.

As you can see in the photos the advertised pictures is not what we saw once we arrived to the resort.

I would appreciate an explanation as to why my travel agant poonam has not responded and a reimbursement of my broken stroller and terrible vacation that we couldn't even go into the ocean
Thank you

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iTravel2000 customer service rep made too many errors with my booking

Booking # [protected]
I booked my trip end of nov. 2018 from Package from Calgary to P.V. Mexico
the rep Ashley took all my information including my petro points # read it back to me and all was good
when I recvd the Invoice I noticed she me flying out of Van, not Calgary
called here back, she changed and resent, I looked and she had changed
to Calgary but she did not change the flight #s nor did she have the cost correct, I was charged Van price not the Calgary price. This did get resolves .
I had given my petrocard 3 times, on 3 separate occasions why don't know.
The biggest beef I got was when I arrived at my Hotel in P.V. Not a good feeling to find out I had no room no reservation! The hotel clerk said and
was told that the provider cancelled my reservation, Now how do you think I felt knowing that I paid and this guy is telling me sorry no reservation,
after a few more calls and wating waiting some one from I travel realized the error and rebooked the room. I didn't get the room I requested and really I felt
I couldn't push since the was just made.
I have made a number of booking with you folks and usually the only issue is
that I don't get my e tickets but this was just too many issues and all few preventable it was all due to carelessness. What a way to start a vacation.
This will most likely be the last time I book with I travel,

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4:24 pm EST

iTravel2000 Payment not received

I would like to file a complaint for payment not received.
- We booked a vacation to Cancun (Ref#:103631302, trip#: 219718) that included a redemption of 40000 petro points on October 4th ( ref. no. 103631302).

- I talked to Kathy Filipovic on early November about not receiving the cheque for the petro points and she said that it was issued on October 28th.

- As I still haven't received the money, I emailed her on November 22, there was no response.
- I still did not receive the payment. So I called and left a phone message on December 5. There is no response from her either.

Please let me know how can I receive the $40 that was overdue.

Teresa Au
---------------------------- Oct. 4, 2018 - paid the trip in full
Reference #: 103631302
Trip #: 219718
Date Created: 04-Oct-2018
Client #: 0000169066
Client Phone#: 604-560-3128
Agent: Kathy Filipovic ext. 2244

REFERENCE / DESCRIPTION TOTAL
OTHER
PST/QST TAXES
BASE
FARE GST HST
SUNWING VACATIONS Confirmation # 103631302 - ALL INCLUSIVE
MR. TERESA CHOI AU $799.00 $0.00 $0.00 $0.00 $430.00 $1, 229.00
MR. HENRY AU $799.00 $0.00 $0.00 $0.00 $430.00 $1, 229.00
Reservation Total: 1, 598.00 0.00 0.00 0.00 860.00 2, 458.00 CAD

PETRO POINTS Confirmation # 103631302 - PETROPOINTS
Reservation Total: -40.00 0.00 0.00 0.00 0.00 -40.00 CAD
GRAND TOTAL: 1, 558.00 0.00 0.00 0.00 860.00 2, 418.00 CAD

PAYMENTS AND DEPOSITS SUMMARY
Invoice No Payment Date Card Holder Form of Payment Amount
[protected]-Oct-2018 HENRY AU Credit Card MCXXXXXXXX8564 2, 458.00 CAD
Total Payment: 2, 458.00 CAD
Balance Due Non CAD Currency:
-40.00 CAD

------------------------------- Email sent to Kathy
Teresa Au
Thu, Nov 22, 2:49 PM (12 days ago)
to Henry, KFILIPOVIC

Hi Kathy,

I am sorry to bother you again about not receiving the $40 cheque (from 40, 000 Petro points withdraw). Last time you said the cheque issued
on Oct. 28th. We still not received it so it might lost in the mail,

Is there a way to re-issue the cheque or credit our credit card instead?

Regards,
Teresa

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iTravel2000 all inclusive package

I booked a family all inclusive for the first time with itravel2000, and have nothing but problems since the first day I booked it. First, when I tried to get a hold of my agent, she wasn't answering any of my emails or calls. I finally got frustrated and decided to call the general line, they proceeded to tell me she was away due to an illness. I asked why no one else took over her bookings, I was shrugged off and not given an answer. I was calling and emailing my agent to upgrade my booking, and there was problems that arose with this when I was speaking to another agent. Then my price drop guarantee was voided because I wasn't able to upgrade in time. And then I called to make a payment as my final payment date was approaching, I was informed that my final payment was due by oct. 24th, however on every invoice I received it stated my final payment was due on Nov. 3rd. This issue was also not resolved and I was forced to pay the remainder of my trip to make sure it wouldn't be cancelled.

I travel has the worst possible service I have ever seen, and I will absolutely never be booking anything with them ever again. I will find another company who is more concerned about their customers, and who are more willing to help, rather than screwing over their customers.

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