Frequently asked questions (FAQ) about Thousand Trails
Thousand Trails is a membership campground company. It operates campground resorts and private trailer parks in the United States and Canada.
If you are a member, you can contact Thousand Trails at +1 800 388 7788
For questions about campgrounds or memberships, you can call them at +1 800 205 0606
Alternatively, you can contact Thousand Trails via their online contact form.
The pass gives you access to camping in your recreational vehicle or tent, subject to length of stay restrictions, at all campgrounds in the zone. This membership allows you to stay and move from park to park with all the same amenities provided at a daily rate.
The Thousand Trails Camping Pass can be used by the purchaser, their spouse, and any dependent children age 23 and under. Other family members can join as guests.
No, you should be a member.
If you wish to cancel your Thousand Trails Camping Pass, you have to send a written notice of cancellation to MHC Thousand Trails Limited Partnership, Attention: Contract Processing, 6500 Pinecrest Drive, Suite 300, Plano, Texas 75024
The cancellation notice must be sent and postmarked by midnight of the 30th day after the purchase or before spending more than 2 consecutive nights at a campground.
Yes, you can receive a refund of the annual fee but specific conditions apply. If you are dissatisfied with your purchase, you can receive a refund if you cancel within the first 30 days after purchase. Alternatively, you can apply for a refund after spending max. 2 consecutive nights at a campground.
Thousand Trails has 81 campgrounds. The campgrounds are divided between Midwest, Northeast, Northwest, Southwest, and Southeast camping zones.
Thousand Trails has a very low rating on our platform and their customer service has not addressed any of the complaints. Customers complain about Thousand Trails’ poor customer support and membership issues. Their ratings on the other platforms are also low, hence, we suggest avoiding their services.
The membership comes at an annual fee of $615. You can pay the amount in full or in 12 monthly installments.
You can stay an unlimited number of nights throughout a year at the resorts. However, there is a limit to staying a maximum of 14 consecutive days at a particular stay at a resort. If you stay more than 4 consecutive nights at a resort, you have to wait 7 nights before staying somewhere else.
Overview of Thousand Trails complaint handling
Is ComplaintsBoard.com associated with Thousand Trails?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Thousand Trails Customer Service. Initial Thousand Trails complaints should be directed to their team directly. You can find contact details for Thousand Trails above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
Use this comments board to leave complaints and reviews about Thousand Trails. Discuss the issues you have had with Thousand Trails and work with their customer service team to find a resolution.