Tata Teleservices review: Complaint 241

I have two connections of Tata Indicom,on one of which roaming was totally free earlier and calling between those two mobiles was also totally free.Now that scheme has ended on 29th Mar 07,but when I called one of the customer care executives named PRATAP in mid April,he told me that my scheme is still under grace period and will continue till 29th April 07 due to which I continued using that sim and now my April bill has been generated as Rs. 6935/-.due to the wrong information given by that customer care executive.

My tata Indicom postpaid mobile number is [protected], i am using this number from last four years, and have to come out of state for some reasons so i have changed my plan to Roaming plan, and i have got 2000 minutes incoming free and 300 rupees free for outgoing local & std and i have called only around 250 rupees which is in the limit, now customer care executive says that these free amount is not use in roaming but they didn't tell me this thing before & this is very funny that Tata Indicom provide a roaming plan but we cant use the facilites in Roaming. Please do something from this regard.
very bad service...

I came on transfer to Delhi nearly 20 days back. I have taken Tata postpaid connection. I have taken the address proof from office and submitted to them. I have told them that I won't be available at house during day time 9am to 6pm. For one week no body called me for verification and they debarred my services. By that time I have shifted to a different house. And when I approached them, they have told me I have to go to Connaught place for change of address. I went there with great difficulty as I am new this place and submitted the proofs with a fine of Rs100/- and change of number. My phone got activated after two days and worked for one day and after that again the service was de barred for want of address verification. I got calls from address verification persons 2 to 3 times, but nobody turned up at the house and no one crosschecked the address. Simply, they are not bothered to travel a distance and at odd times. Time and again I have told them that I won't be available at home during day time. Even customer care and Tata indicom offices, no body is trying to assist. The service is pathetic and distressing(my mobile no.[protected], not yet activated)

My internet sevice is down for last fourdays and I am not getting proper response -
Account Name : indiassc@eth.net
Broadband connection : 2mbps line

I have paid 3600 Rs. cash for getting Tataindicom's broadband connection, but could not get. That executive is fired from that company, and company is saying that we can't do anything, becoz u have paid cash.

I have only the receipt of Tataindicom.

Iam receving unwanted messages from mobile no. [protected] and disconnecting line when trying to find the person sent message

The worst and the ever worst services provided by the tata indicom broadband, india.please dont subscribe if u expect a good services it will be the worst.

I have purchased a tata indicom walky and the agent told that they have good network but now it does not have proper network . Its really bad.

Worst service providers... Infact they are expert in cheating customers... They took money from me... I was never able to access the account... Finally they called again asked me to renew the account... No service... Only money looting activity...

Tata Indicom customer care executives have told that my connection will functional wirthin 24 hours but i has not started till date. I took this connection on 9th nov.

its very cheep company company sales boys says tata photon is very good but its very poor speed

PHONE NUMBER 022-[protected] IS DEAD

My money is yet not returned by the Tata Docomo... Its being more than 2 years... hahahaah... this is what we can expect from Indian telecom companies...

MY MOBILE IS AUTOMATICALLY CONNECTED TO TATAZONE INTERNET, AND BALANCE DEDUCTED. I SEND MAIL TO COSTUMER CARE BUT NO USE. EVERYDAY ITS HAPPENING.

( My lan line no: [protected] mobile no: [protected] Alternate no: [protected] )
Respected sir:
I,m senthil kumar from madurai,i have use tata indicom lan line for the past three years, but few month back i bought a tata indicom mobile,when i bought that mobile, i had a some problem from that mobile, i don't know the correct tariff from the mobile when i bought that time, the sales person didn't told exact tariff to me, after that i used that mbile, the monthly bill was very high nearly 600 Rs, i chect it out the mobile tariff, monthly 100 Rs for mobile(emi Rs100 for 12 month, the mobile worth Rs1500,frist 300Rs paid for mobile when i bought that time) and Rs125 for the mobile rental and service tax added nearly Rs270 for mobile bill only, the sales person told only mobile amount Rs 1500,he told first u pay Rs300 and balance amount Rs 1200 u pay for the emi offer Rs100 on each month on ur lan line bill, so i decided to surrender my mobile connection, because i'm not pay this much amount, so i gave to the letter tata indicom office, by-pass road, After that mr.hari(he is working in head office,tata indicom) came to my home and told some offers,the offers are 3years rental free for lan line, and 3month 200/per month talk time free for mobile, so i accepted that offer and i was using that mobile contineously, the next month bill was high nearly 600Rs, so i decided to surrendermy mobile to conform this time, i gave to the letter once again tata indicom office,(the date was 29.9.2007),th day was going but no responce from that office, i spoke to mr.hari, he said you have call from chennai just u wait,he told this one,after that i made a call to 121 to register my complaint, i ask to the customer care executive, already i gave to the letter nearly tata indicom office, but he told me sorry sir we don't have receive any letter. I was getting very angry to that office, they don,t take no steps,simply they keep in my letter to put on the drawyer,so october 11th ,i complaint my mobile problem,four times i spoke to 121 and register my complaint, they told the process was going, why i'm told this the responce is not good, they didn't take action quickly, october 16th mr.hari came to my home, and he took my mobile, so i told that time i was paying Rs500 for mobile, so you have to adjust on my september bill, the september bill was Rs582, so i paid Rs500 for mobile, so you have to minus Rs500 on september bill, he told you have a call from chennai and you spoke to him this demand, so the next day october 17th outgoing was bar, but i don't get any call fom chennai and he don't ask me to they kept your mobile or not,i spoke to the 121 i told about this one, he told me sorry sir you must pay your september bill conform we don't have any adjustment on mobile Rs500, past three years i don't get any problem from your side, but when i bought that mobile i'm really get more tension from your side the responce is not good and he didn't work very quickly, today i went to tata indicom office ,by-pass road, i spoke to ms.vijayalakshmi she spoke to very angry to me and i decide to gave a surrender letter for my lan line phone she picked very angry to put her side, so this is my problem sir, so you have to take some action and adjust my september bill, otherwise i would like to surrender my lan line connection also, because of i don't like you sevice, full of cheating, i belive that you have to take some action very quickly on my side.

to tata indicome cmo meri complaint hain DSA Kyay liye jiska no hain [protected]/ [protected] jo caller ladki call kar rahi hain aur executive jisnay mobil no say mujahy aur meri wife kay sath gali galoch kiya hain maine pata kiya hain ye mobile no diwaker kay name per hain mujhay un logo kay dsa per ligal action karna hain aur maine police F.I.R likwa di hain so plz coprate my no is [protected]/[protected]

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

i am waiting for my money yet. its being long time now that i have not recevied any reply from your side.

Its already so late. kindly make is fast. i want my money back as i have taken the landline connection of BSNL.

Dear Mr. Saurabh,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint bearing docket number [protected] has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-[protected].

Thanks and Regards,
Customer care
Tata Docomo.

I am Shailesh Kumar singh and my TATA INDICOM PREPAID MOBILE NO.[protected]. I am clearly informed to customer care not active any service in my mobile No but but custemer service no action and told my mobile set not in condition. I not recharge last three month due to as per custemer service DND Service activate after two month. On 21.06.11 i recharge Rs.35 for trial but all amount deducted without any information why further I requested to you to stop all service and DND service activate immeditly.

I am Rajesh and my TATA INDICOM Mobile No. is [protected]. I am shocked to learn from your CUSTOMER SERVICE THAT YOU HAVE ACTIVATED THREE SERVICES ON YOUR OWN. THIS IS RIDICULOUS. I HAVE never never activated any service and every few days you are deducting Rs. 30/- from my account and are harassing your customer unnecessarily. Your Customer Service Executive, Mohd. Ubaid has promised us twice in the last five days that all the SERVICES, claimed by you as activated, shall be discontinued now within 24 hours.
I want my money back in my Account IMMEDIATELY. YOUR EXECUTIVE DOES NOT ALLOW ME TO TALK TO HIS SUPERVISOR EVEN, INSPITE OF MY REQUESTS.
Kindly ensure, you shall immediately look into my COMPLAINT and Refund the amount deducted every few days. I am going to the CONSUMER COURT, unless you refund the unnecessary deductions IMMEDIATELY.

I AGREE TO THAT COMPLAINT

I can be contacted at [protected]

Regards,
Nitin

Problem still not resolved.
I sent a mail to TATA but still no reply .
Its getting worst

e-mail Id: rixiville@hotmail.com
Tata Indicom number: [protected]
Contact no.: [protected]

Dear Sir

With reference to your mail . we are very regeret to say you that nos of verbal discussion on telephonic on complaint centre in your tool free no. But nothing has been done at your end . Even KATUA I was lodge complaint on 28/9/2010. but without my any written mail/you have been closed / reslove. Even no of request i was request to you for depute engineers same . but no- engineer has visited at our work place. and complanit again you have been lodge same on same days . even I was again requested on 23/10/2010 from Delhi and requested to depute engineers our work place . Reply I have recived from complaint that within 24 hrs you have recived call from our engineers .but i was wait full day we could not recived any call from engineers. ultamtily I have taken leave one day and go to TATA OFFICE NEAR OKHALA . Here it was checked by concern person and told us it may be USB-MODE is not working. as per his advice I had gone to Mohan -coprative for USB checking . here they tell to us it hard ware problem and it can not be repairable.here i have given complaint details as below.

DATE COMPLAINT NO.
28/9/2010- [protected]
5/10/2010 [protected]
7/10/2010 [protected]

This list of complaint date wise and But noS of our request I have done but your engineers have dont have time for call /and attending our complaint. THIS SHOW YOUR EFFIVCIENCY OF YOUR SERVICE. I was suffering approx one month for waitng of your enginner . Every time says within 24 hrs our engineers visit your house/works. but nothing done by your end.

In the above circumatance I Have decided not to continue in future.Because we have feel very bad experience regarding service. and our work is hampered one mont because of yoyr service.

Kindly make our bill only working days of USB -MODE I will not pay a single paise to you for of non working days

Thanks

I.A.KHAN

KULDIP SINGH

NOTE - THIS TATA USB OF OUR FRIEND AND WE ARE USING

On Mon, 25 Oct 2010 17:34:40 +0530 wrote
>Dear Mr/Ms KULDIP,

Greetings from Tata Indicom!

Thank you for using our services.

This is with reference to your request regarding activation/deactivation of data services for the Tata Indicom number [protected].

We would like to inform you that your request has been registered.Your reference number is [protected] and will be resolved by 26-OCT-10.

For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected]

Our Photon customers can get in touch with us on [protected](Toll free).We shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Mr. Rohit Guptaon 9217000555in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.

Thanks and Regards,

Simarpreet Sandhu

Customer Care PUNJAB

Tata Teleservices Limited

Ph: [protected]

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here is another jewelin the crown

I'm having TATA Indicom broadband from past one year.(account number [protected]) I opted for this just because it was TATA as I've immense respect towards TATA. This was the greatest mistake in my life. Recently say 20 days back I changed my home but in the same locality. As usual I requested indicom to shift the connection, the agreed for that and committed to do so within 72 hrs.
I was waiting for the service person in those 72 Hrs (i was a fool that I realized later!) None showed his face, again I called indicom and once again same ramayana mahabharata repeated and once again commitment, this time it was 48 hrs commitment! and no need to say that nothing was happened!
Again again I called indicom but this time they act very clearly as soon as I mentioned my account number they just disconnect my call.
TATA indicom can easily top in customer care hall of shame world list.
God bless indicom. In the mean time i feel pity on Ratan Tata, these indicom people are blackening his glory.

Please beware of tata indicom broadband

From,
Padam Singh Sirohi
sub: Refund of Security amount of Post paid mobile No [protected]
1. I have received a letter No REM/JUL/M19/0940 dt 23/07/2010.
2. I have already paid your Jul month bill on 03 Aug 10 vide Receipt No [protected]. You are requested please refund my security amount Rs 300/- at the earliest.
3. Please contact my email ID.sirohi_ps@rediffmail.com

Dear Customer,

Our engineeer visited your place and rectified the problem.Hope the issue is now resolved to your satisfaction.

Thank You.

Tata teleservices limited

Dear Customer,

Apologies for the inconvenience caused to you, we would like to inform you that your connection is now working fine.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thank you.

Dear Customer,

regret for the inconvenience caused and would like to inform you that the connection was barred due to negative address verification and now the same has been restored after clearing the address verification.

Thank You.

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it is in India and not iran

Dear Valued Customer,

Greetings from Tata Indicom!

We are really sorry for the inconvenience you had to go through because of us. We would earnestly request you to give us a chance to rectify our issues and serve you better.

To be able to do so, can I request you for a number or an e-mail Id that we can get in touch with you on?

Should you require any further assistance please mail us at tatateleserviceslimited@gmail.com or you can call us on 040-[protected] (10 am to 6 pm from Monday to Saturday).

Thanking you

Customer Care - Tata Indicom

Its the companys fault by recruiting such type to employees, what can the consumer do?

using CDMA 1x USB MODEM. very poor downloading speed. can anyone suggest me any other alternative..

very poor download speed. waste of money and time. can anyone suggest me any another alternative