Tata Teleservices review: Complaint 241

plase send me the driver ( wireles cdma1x usb modam tata indecom) send me

With great regret, I have to inform you that I purchased Tata Cordless Walky vide M/s. Krish Teleservices, Jamnagar Retail Invoice No. 049 dated 14 Jun 08.

With my surprise, the instrument got defective within a week's period. So, I landed the same for replacement. However, till writing this message to you, I have received neither fresh/new instrument nor any satisfactory reply. M/s. Krish authorities are giving me time to come after 2 days or 3 days but so far no firm action has been taken. In this regard, Rajkot office has also been contacted but all in vain.

First of all, such dealers spoil reputed name of Tata by showing carelessness and anti customer attitude. Further, I have to use the instrument for my remote located home where no other communication facility exists.

I am sending this complaint for second time and if I will not get satisfactory reply by 22 Jul 08, I will go to consumer forum for which entire responsibilities will be yours.

Every day I am facing the same problem that internet is not working. I called your call center and they asked me to do some changes then its works this is happing every day.
I request please look into it ASAP.
Login ID : vinod.solanke

Thanks

Frequent disconnection posing a great threat to me as I have to surf net regulary with large time period.This is surely not done.
Hope you will look after my problem with proper care and I am soon getting benefitted by your service.Please do hurry if you can as I am in an emergency now.
My usb modem port seam number is [protected].

I was alloted TATA landline Ph NO:[protected], in June2008.My phone disconnected without any kind of prior information & when I enquired personallyAt KPHB, Hyderabad Branch, the staff available there told me that your CV has come with -ve, so we have disconnected phone services.But they did not explained me meaning of -ve CV.
May please look into the matter & let me know the exact cause.
I used to belive that TATA Phone services are best But today I am having different opinion & crusing the day I prefered TATA landline services.

thnx man u saved me.. i was abt to book for same.. :)

Sub : I am register in my own website

Sir

My name is R.Parameswaran, I am using in your tataindicom bradband net conation sir, june 7th evening reg in my own domin reg but not reg. so I am which person I will contact sir…please give me more information and contact person Phone number.
Thank you

My own reg www.dualplusnet.com

My tataindicom bradband User Id : dualplusnet@vsnl.net

I have a broadband connection with the user name fmm@vsnl.net. I have been facing a funy problem from past more than a month now. I am not able to connect to the net after 6pm everyday. Your people keep contacting me but do nothing in this accord. I call up customer service people almost every other day to complain. All that they do is lodge a complaint and give me a docket number for reference. I waste about 5 to 10 rs each day, just for calling up ur people. please ckeck on this and revert back asap.

Public awareness is one issue and regulatory actions are the other relevent issues. It would be worthwhile if Trai oulines what actions they had/have so far taken against TataIndicom

sorry for all the ###heads who scamed by nokia

my internet is too slow i am using tata indicom plugsuft usb modem.please help me out to make my connection to get fast,

Sir/Madam,
1. I had a Tata Indicom telephone connection(telephone number [protected], now surrendered), taken during Nov 2007 from Nasik/Devlali.
2. When the connection was taken the salesman did not divulge to me the complete billing procedures which took me by surprise. Later on, disgusted by the response of the agencies/sublets regarding the billing procedure I surrendered the same connection during Mar 2008(vide cancellation request no [protected]).
3. The agency out here told me that the connection will be disconnected in due course of time. But during Apr 08 when I had gone to return the hand set, the agency told me that on some body else's request the connection had been reactivated, and I have a pending bill of Rs 15/-(Rupees Fifteen only) which again surprised me.
4. The thing which has worried me is how can such a reputed institution do such a thing to its customers. It is a known fact that in case I want to restart my connection I myself will give that authorisation, so how can the company act in such an irresponsible manner.
5. The name of the shop/agency is M/S Suyog Telecom, 1&2 Anand Mol, Near Kanya Kothari School, Jail Road, Nasik(Maharashtra), tele nos- 6515256 & 6515257.
6. Hope you do the need ful and please intimate me the action taken by you through my e-mail.
Thanking You,
Rajarshi Kar

network downloading speed is too slow. please make increase the speed

very slow donloaging 2-4kbs/sec

downloading speed in very low

I AM PROVIDED TATA INDICOM WIRELESS SET WITH CONNECTION AFTER PAYING Rs. 2900/- TO THE OUTLET AND DUE TO BAD SERVICE I TOLD TO TATAINDICOM CUSTOMERCRE CENTER AND SURRENDERED THE INSTRUMEMNT AFTER DISCONNECTING SERVICES FROM 8-5-2007 AND INSTRUMENT COLLECTED ON [protected] VIDE RECEIPT NO. 89626. MY TEL.No. GIVEN WAS [protected].

NOW I AM HARASEED BY SENDING ME THE LEGAL NOTICE TO REPAY Rs.1330/-.

THOUGH MY DEPOSIT AMOUNT OF Rs.1500 /- IS NOT RETURNED I AM ASKING TO PAY 1330. KINDLY TAKE IMMEDIATE ACTION TO STOP THE LEGAL NOTICE.

C.VISWESWARA.B.Com., LL.B., C.A.AMIMM, AMIFT.
BANGALORE
MATTER MOST URGENT

i have the same problem

I have a walky connection and iam provided with 2000 min free usage for 1 month only if i use internet between 10.00pm to 6.00am and so did i do, but i was charged for the night usage also... why?

Yeah that's true! I had similar experience with airtel. They charge 6/min and the voice tells the menu options very slowly. Moreover if the call gets disconnected, again 6 will be deducted! Nothing can be done about it. So instead of activating on phone, i went to airtel site and got the song no. and sent an sms (which is toll free) and got the hello tune activated.

2 months before I bought a USB Modem from Tata Indicom. I opted for 1GB connection. Even though I only used 647MB last month, the bill was for 1372MB (1.3GB).

When I asked the customer service, they said the Tata Indicom server has a different MB counting mechanism! I am just wondering what the hell on earth the Tata Indicom server can count 1MB as 2MB!

Beware, these people are definite cheaters. Why cant they be truthful? Instead of counting 1MB as 2MB, let them increase the price and be truthful to the society. Then make a healthy competition...

I am a hardcore fan of Ratan Tata sir. Definitely tata is not a cheater but his company is a cheater who can make us fool... But not for a long time it will go out of range with in some years... Cheater can not live for a long time in market...

Tony Gladvin George
drtonygeorge.com

I have very bad experience with TATA indicom. I am disgusted. I have taken a walky connection and also wireless internet thru CDMA USB pendrive. Twice they disconected the service inspite of my issuing the cheque for bill payment which they misplaced one cheque. Very pathetic service. I do not want to continue with them only within 3 months of my getting these connections. I would rather loose money and put an end to this. I would advice all not to got for TATA INDICOM. I am also planning to put up a case with Consumer redressal forum or court.

Total usage of Internet (per month calculation ) through using USB type modom is not known to the user. Adding the total count of usage per month will be help ful and avoid complecations on billing.

I have taken two connection one business gold ([protected]) another business silver ([protected]) but due to free call T2T with subscription Rs75/- but problem is that No [protected] unable to call No [protected] where as this no can call any other no except this no. this problem arises last month also please rectify this my complaint doc no [protected].
Another problem with bill in nov bill Rs 1922/- they have to adjust Rs700/- but they adjusted Rs 500/- and Rest Rs 200/- has to be adjusted in december bill but not yet adjusted. Complain No [protected] dt 25/11/07 talk to sr division with Mr Debobroto from calcutta

i am kamlesh kumar from shimla i am really suffered from ur services about four months ago i boorowed a sam sung mobile phone from a deler in shimla as an add on connection to my no [protected]
and then and now the phone has not worked for one hour
i requested for replacement but the persons dont even know how to talk with a custumer they havent taken any actions since then it was not used for even one call please take an action on relative officer iam paying for about 4 months pls take some actions and i have sended a notice so take action send me reply the suffring no is [protected]

M/s. Tata Indico

Sir,
I inform u that few days before I prchased a CDMA 1X USB Modem of your company, with full of confidence that ur company will give me a more fast accessing speed. Your Sales Executive told me that it is fast (256KBPS). But now the problem is - Your modem gives me a very poor access speed. It is so unfortunate. Give me some advice by which I can access my net as first as possible.

Hope u will give me ur advice as soon as possible.

Thanking u.

Bhaskar Roy.

I too faced the exact problem. But I didn't pay as they asked me. It the fault of their billing system. I gave a complaint to the nodal officer also. But the response was very unprofessional and poor. Almost all who took the 5GB/1500 plan have faced the same problem. We need to sue them with collective effort. Refer to Trai regulation http://www.trai.gov.in/trai/upload/Regulations/64/regulation4may07.pdf for lodging complaint. If they dont take any action we can approach consumer court.

For more information refer:
http://mypapyrus.blogspot.com/2007/11/disgusting-experience-with-tata-indicom.html

http://callofwords.wordpress.com/2007/11/04/tatas-and-their-pathetic-indicom-%E2%80%93-tata-indicom/

I purchased TATA Indicom's Mobile service's CDMA 1x USB MODEM before 7-8 days, I satisfied provided internet services, speed is goon on specific regions, it depends on mobile range.

Ok. Whenever range was full it work fine, but it was completely dump if one scroll was down.

but the DEVISE given lots of freedom, they given to you any were internet connectivity.

we can work with this speed, it's slow as compare BROAD Band Internet connection but it is better as compare Dial-UP connections.

Yes, It's Dial UP connection but I dont know how speed was good. I dont know other but I got good speed at my room, which is resided at Third floor.
but speed was very poor at my Hall area.

I suggest to all guy and gul if you are financial strong or if you pay your mobile bill more than 1000 then you defiantly prefabbed TATA's USB modem devise with Unlimited Plan.

It is very to good to high user.

thanks
Customer/depends a Client also

Just going through lot of blogs with ref to the matters related to the Tata indicom broadband consumers suffering and wanted to create a unified voice for all of us.

Hence you are requested to provide your vsnl/ tataindicom email id and user id complaint no.

Please drop me a mail at my email id dinaaz10@gmail.com

Hey dont tell me! I just ordered card today!

i want to change my hand set without changing my number where should i go to solve my problem

Watzzup just going through lot of blogs with ref to the matters related to the TATA indicom broadband consumers suffering and wanted to create a unified voice for all of us.
Hence you are requested to provide your vsnl/ tataindicom email id and user id complaint no.
Please drop me a mail at my email id dinaaz10@gmail.com

TATA indicom SUCKS!...i regret ever having approached tata indicom for a USB connection for my co. manager. Though i asked for the duration it would take to send in the box and hte registration, the customer service dpt. i don't think understands any of the languages spoken firstly. They stated that it would be done in 24-48hrs at the max. On asking them what documents were required since he was an EXPAt and not an indian, assuming that documents would be required. they stated on only id proof of the individual and a residence proof of hte same. I got all the doucments ready along with the cash. Promptly the very next day after the call. a sales Exec. by the name of Mr. GK Kulkarni of the SHivajinagar office called and came to collect the money and the doucments. i Furnished the same along iwth a company letter since he informed me that the residence proof wasn't going to be enough. After waiting back and giving all documents he stated that hte connection would be witht he customer the very next day. Unfortunatlythat was a BIG LIE. He firstly insisted on taking the money without giving a receipt stating that it was hte way of the system at the office. Very reluctantly we gave him the entire amt without getting receipt thus trusting that he would stick to his word, by giving us the connection immediately. It has been 4 days and there is no connection. Several phone calls to the sales agetn and the head office has caused alot of distress to the client. THE WORD URGENCY SHOULD BE UNDERSTOOD FIRSTLY BY ALL TATA INDICOM AGENTS. SECONDLY...All sales agents and cusotmer service agents should be able to explain over hte phone what the entire procedure for securing a connection is, and be honest about how long it would take to get a connection. I think tata indicom really needs to pull up their agents and train their cusotmerservice agents to be prompt and accurate in their dealings. All sales agents should be provided with receipt books if they're taking the money from cusotmers. TATA INDICOM REALLY NEEDS TO PULL UP THEIR SLEEVES AND WORK BETTER or else they will be known as the WORST provider in business. I HOPE this is never repeated again, I know i wouldn't recommend it to anyone for all the problem that has been caused to me and my client.

First:

I feel what only problem we customers are facing with is when we have to come down to your head office! (most horrible experience for anybody). Then their behavior(head office Koramangala branch). Worse then old government branches. Half of the people not on their seat or talking to their dear ones. Just put a complaint box and throw these people out when complaint is found against any person.

Second the people who will be roaming around and asking us to take tata indicom. Nobody in their families (not even their bosses) would have heard about the plans those people tell and people at their center tell just idiots. Biggest cheaters and sure the credit goes to only a great company.

Thanks for giving us tata indicom.

Sure life would have better if their people wouldn't have been around.

I am Akhil Garg. I am having Tata indicom walky connection with a number of Greater Noida. I have been shifted to Delhi and gave a request to Tata indicom with a written application and address proof to change the address and walky no. also as state has changed. We reported at Mathura Road office. We have been there around 10 times in last 25 days. Still that problem has not been resolved and they people are calling us again and again. Every time they are coming us with a new excuse.
I have experienced the worst service delivery from Tata. I recommend not to subscribe tata at least.

Thanks.

Akhil Garg

List of complaints against Tata Indicom Broadband

1. service is very very poor
2. always the link is down
3. complaints never attend
4. no technical support.

I am facing the same problem. I also had taken two connections. One for me (staying in hyderabad) and the other for my wife (staying in bangalore). They told in one scheme we have to pay a rental of rs500/- each and she has to pay rs150./- extra for all incoming free. We didnt notice the bill properly for first month. Second and third month we observed that they were charging rs100/- extra with 720mins call free. When i called up came to know that the representative filled like that. And the next time they told they changed the plan. Next time onwards new new story. After that i told them i want to disconnect. They told they i have to pay the bill which is not less than 5digit. I followed up for making to a descent amount for 1month. No news and no call from them. I just thrown my mobile. Can it be a problem. If i wont pay back the money and do file in a consumer court.

I disagree that Tata Indicom is providing customer oriented service because as being your one of the customer we are facing problem by your officials of the Hubli-Tata Indicom Head office,Near Old Bus Stand.

I had given the application for the Di connection of the Landline phone with number - [protected], then we admitted that we will not disconnect the no. as there is another scheme where I need not fill the rent for 3 years,where our advance deposited will be compensated which was told by Mr.Shivanand working there itself.

But they didn't turn back itself,then after some days when I went n asked regarding this they started altogether new story telling that we have not filled our advance of 1000/-.

The phone number is in the name of my father Mr.R.V.Naragund, I hope you help you out from the chaos created by Tata Indicom officials.

Thanking You

Customer

Sub: Fraudulent business practices

Hi,

I am going to narrate two of my possibly worst experiences and both related to Tata.

I had earlier taken a walk connection when I was in Delhi. I shifted to Ghaziabad in Nov. Soon I got a call from these guys regarding payment due. I requested the person to send someone over to collect the due. I also informed him that since I was busy shifting I could not make the payment and that I wanted to disconnect. The person informed that I should pay the amount and write an application for disconnection. I did so. A few days later I got a call regarding the confirmation and I confirmed. I was then told that since I was an old customer I can get a new number at reduced rates, etc. I was supposed to go to one of their offices.

I informed the person that I would not be able to as I was very busy. I was then told that someone would visit me. No one did. Next month onwards I started receiving calls that my bill was due. I informed the person that I had already requested disconnection and that I should be sent a bill. It never came although I was told that it would. This continued for a couple of months with the bill amount fluctuating with each call. I refused to pay and demanded a bill.

Once I was told that the bill had been sent and when I told I never received it I was told that since my house was locked it was given to my neighbor. This was a lie as someone always stays in my house and none of my neighbors received an bill. Then I was told that I only need to surrender the instrument and I won't be bothered. I agreed just to get rid of all this. None came to collect it.

Then it all stopped and one day I got a call that I should pay some 1600 else a legal proceeding has been initiated and I might have to go to jail on various offenses of cheating. I got scared and paid immediately. I then took a day off and went to their office and explained my predicament. I was informed that the money would be refunded soon. A few days back I received a call that there was a packet from tata indicom and asked me to confirm my changed address so that it could be delivered. Couple of days later I received the packet. It was another bill!

Then there is another incident. In Nov last after shifting to my new residence I was visited by one Mr Niket Mishra from Eureka Forbes. Since I was interested in getting a water purifying system installed I gave my consent. He left to get the unit from his office in Ghaziabad.

Soon I was visited by another person from a different office of Eureka Forbes. He offered me a discount of 500 if I took the connection from him. I refused by telling him that I had already committed and it would be unfair if I asked Mr Mishra to go when he would arrive with the unit. When Mr Mishra came I en quired about this from him and he told me that they are frauds and would not provide proper service. After installing the unit when he was about to leave I asked for the warranty card and bill. He said that both would reach me in a couple of days by mail. I forgot to mention that I was also promised a life time free service on the unit.

Then days started to roll and nothing reached me. I called up the person at least 15 times and whenever he was available he told me things like already sent, just sending, it would reach soon and don't worry. When it didn't reach I called up his office and wrote my feedback on the EF's website hoping that some would read and react. Nothing happened. On my third call to his office I was given the number of his boss Mr Chaubey who told me that he would dispatch them soon. Soon never came. I reminded and he told me that I would get the papers, however for free service I'll have to take the unit to office instead of free home service as I was told earlier by Mr Mishra.

He told that he would be providing me a separate letter. The packet came, however the letter was missing. The unit number mentioned in the bill was different from the one installed. I called up again and I have been promised again.

If anyone from Tata is reading this please do not feel ashamed of your acts. I am offering to pay all the bill for no service all my life. You may also send someone to collect the water purifier. I'll get another from a different company. I urge you again not to feel ashamed because it is not your fault. It is in fact your status (read auk at in hind).

I pity you that you have to resort to such lowly acts as cheating, robbing to earn your bread and butter. You guys are already cursed and are suffering. Please accept my sympathies.

This is with respect to my connection with TATA ,I have complaint regarding my bill.

I was been told that under my home 2mobile 349 plan i could access internet unlimited between 10 pm to 6 am. As i used only during that period but still my data services has been charged. I am damn sure about my time because i come back home at 10 pm only and i am the only computer literate in the family, so there is no question of any other using the internet during non free hours. I dont allow anyone to access my internet. Even though i have complained to nodal officer and customer care. But no response...

My humble request and suggestion to all such guys is... not to behave like public sector set-up like BSNL etc as being in service sector, they should be clear in their approach and actions.

In case Tata indicom is clear that they cannot do any thing in this regard, let me know, I am virtually ready to throw the phone out of my sight.

Same case here. Tata indicom service not available for 5 days and calling up their call centre is not of any help. Everytime they will say work is in progress. The call centre people dont even know what's the problem actually. Recently they installed the service at my home but they had put the D-Slam equipment in a nearby building without permission. Soon the building people switched it off and now our connection is lying idle. What will happen to the six month's amount paid in advance we dont know.