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Customer Service

A, E & F Blocks Voltas Premises, T. B. Kadam Marg, Chinchpokli
Mumbai
India - 400033
Registered Office
Voltas Premises, T.B. Kadam Marg, Chinchpokali, Mumbai 400033

Pune
3rd Floor, The Metropole Next to Inox Multiplex, Bund Garden Road, Pune 411001

Delhi
2A Old Ishwar Nagar, Main Mathura Road, New Delhi 110065

Complaints & Reviews

Billing problem!

Copy of letter to Tata Indicom: To, Date: 23–10–06 Ms. Navaz Karanjia Tata Teleservice...

The worst possible services from tata indicom

Here is my experience with Tata Indicom who are saying that we are perfect in address verification and...

Fraud and cheating customer service!

I have purchased this mobile under scheme of two year out going free to any tata to tata mobile, but my free...

1120 / vouchers unavailable in the market!

I have a TATA INDICOM WALKY Prepaid connection in Pune (Maharshtra) India. However the recharge vouchers of...

Fake claims about dial up internet

Iam using tata indicom postpaid walky for one month from dhanbad (Jharkhand). Tata claims that it has a speed of 115.2kbps but its totally fake and whenever i connect to internet i got average speed of 3 to 5 kbps its highest.
I want to appeal to trai to plzz look after these claims as why companies make fake claims to increase their customers and no any governing body is look after these fake claims. It is a serious problem, the time has come that government should look after these fake claims. Strict rules have been made to ban the companies and their services as a result of fake claim. I hope tata or any governing telecom service will seriously look after this matter. Or i will make complain about tata indicom dial up services to consumer forum dhanbad

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Billing problem

Finally after facing problem from last three days I went to Tata Indicom Broadband VSNL office at Kalyaninagar, Pune and request to activate Internet connection. Your executive Deepak was there who listened to my request carefully and helped me out of that. Your customer care services ([protected]) is the worst among all I myself have called more then 20 times and told all the details and problems I am facing. They only know how to apologies and give time of next half hour but has no solution atoll. From your billing department Treafa Hiwale treafa.[protected]@rbu.vsnl.co.in she called me 3 days back and asked me for my account statement to mail her where its reflects the payment details, I did it immediately on her email id above. Today after 3 days she call me and tells that she haven’t received any mail from me. I have all the sent mails in my sent mailbox.

My problem was that I paid all my 4 months of bill in advance Rs. 3,692.00/- by cheque and its cleared also even after that my Internet connection was inactivated due payment due on the first month. Who is going to pay me the loss of 3 days and my telephone charges of speaking with your non-tollfree customer service?

Now after 3 days my Internet connection is activated but in my In My usage account its still showing me outstanding Amount 983.82/- even after these guys have all my payment details.

  • Sa
    Santanu Mitra Nov 28, 2006
    This comment was posted by
    a verified customer
    Verified customer

    What worst services TATA INDICOM is providing to its customers !!! Me Santanu Mitra have applied for a broadband connection. I paid my money on 18-11-06 but still I have not got the connection. The concerned persons are Mr. Sanjay Kate, cell no:09225570456 , his immediate boss Mr. Anil , cell no: 09225515104 and all the others started playing with the same word tomorrow your connection will be completed definitely. But their tomorrow has never come. Neither they call me nor they receive the calls from me. Being so irritated I'm placing this worst comments to the board. Please think 10 times before applying for TATA INDICOM connection.

    0 Votes
  • Sn
    S. Nagarajan Mar 30, 2007
    This comment was posted by
    a verified customer
    Verified customer

    To tell my experience with Tataindicom broadband, I have to write volumes. I even suspect there is a very big scandal is going on in that company with regard to money matters. Their billing system is a fraudulent one. The government authorities, police should wake up in right time.

    I have been asked to pay my dues on or before September 25th 2006 .Again there was a due for the next month on 6th October 2006. That is within 11 days one more payment. During the first week the link was cut and after hectic phone calls i got the connection on October second week only. Then only I came to know that there was one more due. I refused to pay taking it to their customer cell. Exactly previous day to Deepavali my connection was cut. On the same day, they realized their mistake and told me to pay the dues on that day, but yet the connection was cut. They apologized and I continued. But since the service was very poor i surrendered the modem and asked the refund. I paid my last dues and it reflected in my bank pass book. Instead of refunding they told me that the last dues was not paid and the deposit of Rs 1000 was adjusted. I sent the xerox copy of the bank passbook and asked them where the money had gone? It is very fraudulent and there is no reply. One lady answered me very well and requested me to bear. I am waiting till this moment from December 2006 to March 31st 2007.

    My only concern is without the top brass's knowledge is there a scandal going on in that company? How to take remedial action?

    I am thinking of going to consumer court demanding compensation. Is there somebody who was successful in consumer court against this company. I would like to know to follow suit. Please post.

    0 Votes
  • So
    sourav ghosh May 16, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Tata Indicom is to be avoided liked the plague. I am from ahmedabad and it has been a nightmare trying to get the installation done and even now nothing works like emule, etc...

    0 Votes
  • Ni
    nil Jun 20, 2007
    This comment was posted by
    a verified customer
    Verified customer

    What a bloody... broad band... its the trouble band... Super Dull hi problem giving internet connection...!!! From the more then 3 days onwards... my net is not working. In the router the 100M light is blinking for some time then constantly on. And the WAN light also constantly on. And in the Local Area Connection Status... the send packets reach >200 still the received packets remains around 2-3. I tried to restart machine and router 4-5 times, but the situation is same. As some time i am working from home, because of this i cant work and i don't have tata landline connection. So i feel some problem with the server.

    People beware!!!

    0 Votes
  • Yo
    Yogesh Ranade Jul 25, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have a phone with no 64519161. The phone never worked properly. I requested Tata Indicom to cancel the number on 1st June 07. I received a call from Jai who works for Tata Indicom with a suggestion to change the plan to "Only outgoing charge" plan. I agreed and told him to change the plan.

    I have paid Rs 561/- on 14th June 07 vide cheque no xxxxx drawn on xxxxx bank. (This is shown on the bank statement). On 20th July I received a bill for Rs 392/- for the period from 15th June to 14th July 07. I have not made a single call from the instrument during this period. I registered a complaint with docent no 79538911.

    To my surprise, I got reply from Tata Indicom that I have given request for change of plan on 19th June 2007. The call center fellow refused to give me complaint number when I told him that since the cheque is cleared on 14th June 07, the change of plan is applicable from that date or from 15th June which is the normal billing cycle.

    Please note that unless I request change of plan, I could not have paid money for it. But the logic does not seem to matter for Tata Indicom call center fellows.

    Tata Indicom sends wrong bills to customers. This is cheating in simple language.

    0 Votes
  • Ro
    Rocky Sharma Jan 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have tataindicom usb modem purchase form tataindicom outlet it works fine but the problem is that they are great cheater. I have got my first month bill around 1000rs then next bill which i got was 1200rs and finally i got 3rd month bill to rs 1500 i means they are continuously increasing amount though i have used only less than 1gb that is free usage then also they have charged for more than 1gb usage.
    The most important thing is that i have the snapshots of the usage with date. and that snapshot is nothing but the internet log which comes from tataindicom software only. So they are telling our bill is correct it means their software is wrong and they dont agree at this that our software is wrong so what they want to tell i dont. What hell they want to speak they themselves are not clear about it. so i recommend you to never go for tataindicom it is useless. take reliance or bsnl but dont go for tataindicom

    0 Votes
  • Ag
    Agni Sharman Feb 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Quick Summary of my experience with TATA Indicom broadband @ Chennai.

    TATA Indicom broadband (VSNL) guys lost track of money they took from me.
    Kept blaming about non-payment and started to de-activate my connection without prior notice.
    Remember I am a customer who had been using TATA Indicom broadband for a year now.
    Activated the connection Feb 15th 2007

    If this is how they treat their customer who had been using it for a year, forget those new comers. Will be treated next to piece of ###.

    They have damn good technology in place and BUNCH of IDIOTS to maintain their backoffice operations.

    Another way they cheat customers is by not giving the downtime credit for usage.
    Its like sarkari office... Working or not you still need to pay the full rent.

    Now read my communication to TATA Indicom broadband and their response.
    -agni sharman
    Chennai.

    Here is the copy of my communication with TATA Indicom Broadband @

    http://www.agnisharman.com/vsnl.htm

    -Sharman (agni)
    Sharman’s Cab Company
    [email protected]

    0 Votes
  • Na
    N Anand Mar 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Four years before I had same problem. It seems still they have not improved. They charged RS.700 for 20 mts of internet usage. I had registered complaint. No one bother to address the problem. It dragged for three months. In the mean time, I had torture from their customer care executives. Three to four call per week for this pending payment. The joke is, I used to pay other charges (Voice usage, rental, etc) regularly except this dispute charge.

    Finally I want to come out of the service. As a punishment for being Tataindicom customer, I payed Rs.700/. I know it was kind of looting. But I paid just for my peace and come out of their services immediately. The same statement I put it in my termination request.

    If you want real peace, do not go for this service.

    Their service is being recommended only for the people who loved to being tortured.

    Latter I learnt from my friend that he had similar problem with their billing system. He proved the same by running some scripts in his front end to capture his internet session details. He produced the same CDRs to the Tataindicom Central office and he was successful to revert his additional billings. As he is a techie person, he was able to prove the same. Think about others.

    0 Votes

Example of bad service!

I had a Indicom Walky for 6 months in Delhi after which i shifted to Vasundhra enclave. I have been paying my bills regularly only until i received a huge bill for the period when i shifted my place and when i had not been getting any service to this new place. Me, as any consumer would question of having to pay for something i did not use. As I have all the consumer rights to ask for a detail bill, I asked the customer service people to do so. I was working in a company still i took days off to sit with the service people. I had asked for a detailed bill but every time the person came without it. Like any other consumer i refused to pay the bill unless i get the detail bill. I had informed the person, that I were leaving India shortly, in spite of this he did not produce the bill on time. How the hell will i be able to pay it. As per my schedule i had to leave the country and now after 8 months of sleeping, they suddenly send a legal notice to my family in gujarat, when they are completely clueless about it. Due to the bad customer service of Tata Indicom people i have to undergo this humiliation amongst my family.

I had wasted enough time in India to resolve this simple issue of showing me the bill and i pay. But repeatedly the Indicom service failed.

Would someone inform me on how should i react to an example of bad bad service... where are the consumer right laws. How can i resolve this issue sitting here in Italy.

  • Dr
    DR PRABHAT TANDON Dec 09, 2006
    This comment was posted by
    a verified customer
    Verified customer

    I am also fed up with these tata guys. My tata walky no is 0522/6544031 & i have deposited the rs 1122/ for 3yr rental free plan. But i am still receiving the bill with the rental charged. When i talked to 121 they said that no money was transferred from luck now. U r rightly called them as cheats!

    0 Votes
  • Na
    NAGARAJAN MUDALIAR SUNDARAM Jan 11, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Not getting any help or service from tata teleservices pvt, ltd, so i suggest to all my friends to not to purchase tata telephone because of their bad service

    0 Votes
  • An
    Anil Kumar Jan 21, 2007
    This comment was posted by
    a verified customer
    Verified customer

    A copy of email to Tata Indicom:

    I took up a connection from Tata Indicom by paying 2020/- as installation charges. But from the day I got the installation, i have been facing problem with your company. There was a data cable to be provided by the company for accessing internet. But in spite of calling your customer care again and again, I was told that the company doesn’t have the cable right now. Then I was told that I should buy the cable and the amount will be waved of from the bill.

    I bought the cable but when I tried accessing the internet, I found out that the instrument was faulty. I again complaint for this and your executive promised me that this will be taken care within 4 days of time. The complaint was raised on Friday (11/01/2007). I waited for 4 days, but there was no call back from your people. I again called them up and I was told that the company does not have the new instrument.

    So this means that the company is not giving any new connection to the customers because the company don’t have the instruments.

    I went to your main sales office and met Mr. Gunjan on 16/01/07, who seems to be a senior person there and had a talk with him and he promised me that the instrument will be replaced on the same day. I waited for the whole day but no body turned up. Next day (17/01/2007), I called him up and asked him about what is he doing. Then he said that I am checking and let you know. Two hours passed but nothing happened. Then I called him up and he started saying that I am trying and will let you know. He started talking in a very rude way and asked me that “if you are in a hurry, do what ever you want to do I am not entertaining you and kept the phone. I am not doing your service. As soon the company is available with the instrument, you will have it.” These were the wording of your Sales Head. That is great.

    On repeated calling your company, nothing is done and they are least bothered about it.

    Sir, the kind of mental torture I am going thru all these 21 days, only I know. I am living with my mother and I don't have a father. The money that I am spending is not coming to me from trees; it’s hard earned money.

    Please do or suggest that what can be done and or else I want to stop this connection and get the money back that I have paid. These is no place in Delhi, that I have not approached. Pathetic Service you have for the customers.

    Following are the complaint numbers launched so far:

    59293921
    58816369
    59293673
    59693983
    59551805

    In spite of all these complaints, nothing has been done and my problem is not solved. Tell me what to do.

    Thanking you

    Anil Kumar

    9810378169

    0 Votes
  • Bi
    Biju K Nambiar Mar 19, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I took the walky connection from the agency of tata indicom in a district of kerala named Kannur. I took the walky connection bearing number as 09287277655 last year by february2006. I was using this connection for the major use of internet. Till this last month(February 2007) i was able to access internet and make calls without any problem. From this month onwards i am neither able to make calls or access internet. Then i contacted the customer care (121). I was told that my problem will be resolved with in 24 hours. But in vain. Then i contacted the agency from where i bought the phone. Even they were not able to give proper resolution. I was fed up. I lost much of my orders due to that. Then ultimately, I was forced to mail my cancellation letter. The major part to think is that within a span of 13 months, I have paid their bill approx 25,000/= without any due or late payment. I was there very precious customer. But now i feel very much irritated about there service part. They are looking only to increase there sales and never consider much about there service. Is this the way such a renowned company named TTSL should do??? I really feel disgusted.

    0 Votes
  • Pu
    Puneet Arora Apr 11, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Let me begin by saying that Tata Indicom is the biggest cheat and fraudsters company I have ever come across in the Consumer market. I bought a Tata Indicom Walky last year and just after 3 months of getting the connection, these people started sending inflated bills. Upon complaining, I was promised that the amount would be adjusted in my future bills, but that never happened. To add to it, they disconnected my outgoing saying that I need to pay the inflated bills. Their customer service... as bad as it can get... in fact its worst I have ever seen. Anybody and everybody reading this post... please... I would request you not to go for Tata Indicom ever...

    0 Votes
  • Dr
    Dr Ali Zaheer Rizvi Apr 16, 2007
    This comment was posted by
    a verified customer
    Verified customer

    This is to complain about the mental torture i had to go through due to some employee of this company who removed my call details of my land line no which is 05226541902 for some friend of his who is now mentally torturing my family with abusive languages and on the no's on which there were frequent calls being made from my this no i am also planning a legal action against this company because this has happened the second time while the complaints have been made repeatedly.

    0 Votes
  • Ka
    kashi ram Jul 06, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have a tata indicom walky 6452459. I used its internet but some times when the computer was off the instrument showing readings of internet running. Even if, we tried to disconnect we were failed. On complaint the instrument was changed. But the bill was increased unexpectedly. At last i changed my plan to cut short my bill and did not use internet. But this time bill comes triple time. I asked for details. They said to be sent but not received by me till date.

    0 Votes
  • An
    ANISH Feb 25, 2009

    This is not the first time TATA indicom is taking customers for a ride. I have been using this phone for long. I have faced frequent billing problems. Like metering starts when the ring-back tone is heard. Immatured calls being metered. Poor QoS. To top it all they have Call centres poorly informed and not in the same city.Recently they sent an written offer of free gift and to take the responsibilty of fooling the customer, by handing over repair of their defective handset to the customer. Either their undersigned DIRECTOR proved to be a LIAR.They have not honoured the letter, or they have not been informed.I visited their soppe and the people toldme they are not aware of the letter or the promised gift. I have no option as my number is widely circulated.If only TRAI comes up with mobility. I am planning to move out.

    ANISH

    0 Votes

Customercare is the worst!

I have following complaints against TATA Broadband. Please tell me how I will take actions against the TATA...

Resolved Why is tata indicom not in guwahati

I want 2 use tata indicom but im in guwahati nd service not available there so i want the company should do...

Resolved Poor customer service

I am tata indiacom customer and having tata indicom mobile since last one year i never use to call customer...

Battery & speaker problem

I have purchased the tata indicom set from moradabad on 14 november 2005. And my set is in the warranty period. But the persons in the tata indicom service center is not listenning my problem. So please help me in any manner other wise i will go to the consumer forum. My mobile no. Is [protected]. Please contact me at [protected]

  • Ak
    Akhlaq Ansari Dec 13, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Hi,

    I am owner of Tata Indicom number and wanto to revoke the same. Due to unavailibilty in city I was not able to convert in other operator.

    Mobil no is 9226416929

    Pls call back.

    Pls help for same.

    Thanks and Regards.
    Akhkaq Ansari.

    9923003882

    0 Votes

Resolved Don't go for it

Oh no i did it again... without reading reviews on moutshut for tata broadband i fell for it. Zero installation charges , no hidden cost. I decided to give it a try for 6 month connection.

Rs 3143 for 6 month 64 kps on and on.... thats the best deal i got comparing to all other isp.
I even received the connection within a week. I was so happy that good old days of vsnls pathetic service are gone as tata has taken over. The speed of the net was fine no complaints on that whatsover.

If you are really unlucky if ur net goes down or something u r in for a rude shock. The tata broadband customer service helpline number [protected] is always busy.. the estimated wait time is always beyond 10 minutes. Theres only one number for whole of mumbais population. You can even mail the complaint. and with very nice bold fonts you will get the complaint number. (i doubt if they even check the email complaints .. i havent got a reply or confirmation so far).

But on my persistence,hardwork and frustration i managed to hold on for 10 minutes for their call centre to pickup the fone to hear that we have booked your complain it will be resolved withing 24 hours. its 10 days now. All the 4 times i called ... all 4 times the response was we have got ur complaint within 24 hours it will be resolved. I am still waiting and counting days...

Worst of all the whole tata group doesnt have any accountable persons email address or contact number , to let them know that the services they provide are pathetic.

While searching for the numbers of top management for tata broadband i bumped into a million hate pages for tata broadband.

I just have one wish that Ratan tata does a google search for tata indicom and sees for himself what is happening in his country and how they are ruining such a great name of TATA.

  • Valerie Sep 01, 2006

    Yes, Tata Indicom is just a company full of cheats & fraudsters giving no service for your money.
    I applied for a 64kbps unlimited connection(Infinity-64) at Rs.800/month to use it as a backup for my current internet connection. Their representative, a Mr.Vikram, showed up at my home early in the morning at 10am(early in the sense that I go to sleep at 5am) on May 9th, 2005 & had me fill their registration form(Form Number 1210692) & took a cheque of Rs.552(Rs.500+10.2% tax towards setup charges) & said that I’ll have a connection in 10-15 days!! Astounding as it was(as there’s no company that takes 15 days to get you connected, it usually with 3-4 days), I accepted it.

    After 12 days, I got a call from their office that it’ll take another 10-15 days for me to get a connection as ports on their servers are full. ### as it is, I still accepted!! Now after 1 month, I called that lowly son of a ### Vikram to tell me whether they are gonna give me a connection or not. He said that they are experiencing problems & will have me connected in 1 week. Problems??!! Big deal?? Not my problem!! I told him that he has 3 days, either connect me or make a refund!! I called him up 4 days later & demanded a refund. He said that I should fax an application or I want, he can come & collect it from me. I said ok, come & collect from me. He promised to come in the evening. 1 week passed & I still hadn’t heard from him. I called him up in the morning today & asked whether his evening has come or not, he started ###ting me by giving the ###-n-bull story of he not being in Delhi!! I asked when am I gonna get a refund & he said that he’s reaching office in 10 minutes & will have their manager call me!! Its past middday & apparently he hasn’t reached office yet!! Has he died on his way there, I sincerely hope so!!!

    So the moral of this incident? Never get a connection from Tata Indicom, they suck!! All they want & do is to get your money & then they forget you, no refund & no service, your money is as good as gone!! Second moral is never pay an advance to get a service like this to these companies when they are not delivering within a week. Third moral is, pay by a Credit Card always. If I’d paid by a Credit Card, then I’d simply would’ve done a chargeback & be done with it, no problems at all.

    0 Votes
  • Valerie Sep 01, 2006

    I completely agree with the above people and the remarks they have posted for TATA INDICOM. They are a bunch of cheats working under a plush brand name of TATA. Exactly as Amit’s story, these guys had approached me ( Kalkaji, New Delhi ) after I enquired about the broadband connection, they took the advance money and then one guy came after 20 days ( after repeated phone calls ) to put the cable, the connection was still not there. After 15 more days of followup with countless people the coonection is still NOT activated. These buggers don’t pick the phone., if they do, ( by accident ) they will not reply back and worse the customer service guys don’t know whats happening to your account, forget others.

    I think like Amit and the second customer I also have lost my money, I would like to take these suckers to some customer court or report to some NEWS channel to blow up this whole affair.

    B******s !!

    0 Votes
  • Valerie Sep 01, 2006

    well, Abhijeet, you can file a complaint with the local office of National Consumer Disputes Redressal Commission near your place(that’ll be South Delhi?). though I doubt any good will come!!

    0 Votes
  • Ra
    Rashmi Sep 12, 2007
    This comment was posted by
    a verified customer
    Verified customer

    1. My mobile no 9250001605, tataindicom made false promises to me by saying free mobile phone instrument to us, however at the time of surrendering, we realized that this is not free but is on emi basis. EMI of 200/- is charged every month along with the bill. Nobody told us that this bill plan is actually an emi.

    2. We were never told about exit clause as well, which is applicable if you are canceling phone connection before years. We were simply cheated by tata indicom and now tata indicom wanted us to pay 2500/- for canceling.

    Best regards and beware!
    Rashmi
    9871198360

    0 Votes
  • Su
    SUSHMASHARMA Nov 15, 2007
    This comment was posted by
    a verified customer
    Verified customer

    RESPECTED SIR,
    HMARE 3 MOBILE JO KI RAKESH KUMAR KE NAM SE HAI UNKA NUMBER 9215597655, 97756, 97757 HAI JISKA BILL KAI MONTH SE WRONG AA RHA HAI HUM TATA KE OFFICE ME BHI JATE HAI TO STAFF KUCH NAHI KARTA HMARI KUCH CALLS AGRA, NAGPUR, JALANDHAR OR BHI KAI CALLS HAI JO WRONG HAI HMARA AGRA, NAGPUR, JALANDHAR ME KOI NAHI HAI HAR BAR CALL BILL STATEMENT ME DIKHA DETE HAI OR 4/10/2007 KO 97757 WALA PHONE CATNE KE LIYE KHA THA TO KHNE LGE KI DATE 10 TAK AANA PHIR DUBAR KHA TO PHONE KAT DIYA LEKIN USKA RENT BHI LAG KE AA GYA PLEASE BATAO KI KYA KRE HUM ETNA BILL NAHI BHAR SAKTE JO GALAT HAI PLESE HUMARA BILL KE BARE ME SOCHE YE HAMARE SATH HI NAHI HO RHA BHUT LOGO KE SATH HO RHA HAI BHUT CUSTMER BOL RHE HOTE HAI PLEASE ESKE BARE ME SOCHE PHONE CATNE KE BAD BHI 57 WALE KA RENT AAYA HUA HAI

    0 Votes
  • Su
    Sunil Kapoor May 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Since last three days, here is no network coverage in IMT Manesar, May I know how much time you required to solve the same

    0 Votes
  • Ra
    ram swarth Dec 27, 2008

    I could not call to custmer care by my mobile, It dont connect to cust.care last one moth why.

    I called to cust care by banother mobile but they did not give me right sujetion. I have to some question about the rechage and stv.

    Please help me as soon as possible

    0 Votes
  • Ab
    abhishek agarwal Sep 02, 2009
    This comment was posted by
    a verified customer
    Verified customer

    In Tata indicom service is very poor as compare any lala chap company and all costumer staff spending time job just like a honeymoon

    I insure Tata-Indicome in Patna City service as compare to other city service rating 5%
    I have apply last one month land line connection number with proper documentation after that executive Mr Santosh is pay with fake commitment

    1. Fist paper miss place
    2. Kindly submitted again after that submitted but still reply in evening start
    3. Again I call why you are given me diplomatic reply for activation than give again reply which paper you are submitted snap and documents is not valid

    After that I call to them I have submitted to you with having original copy and you are taken a print in our office and give me a reply than what problem with you

    Than told I am know Gass connection is not valid so please come again this happen for prepaid connection what we assume

    We have these document when my last visit in Patna Tata Office (Maharaja Complete)

    1. Passport Original copy with Photo Copy
    2. Pan Card
    3. Income Tax return File
    4. Driving License
    5. House rent agreement
    6. LPG Gass connection
    7. Pass port size snaps available on Connection Time
    8. Bank statement for Patna & Delhi Account
    9. Employee Id Card

    After that if TATA –Indicom not providing service it’s mean in Patna staff should be change by other city due to change complete office culture main think office open timing is 11:00AM, they shown backlog in our country

    Regards
    Abhishek Agarwal
    Patna -Bihar

    0 Votes

Worst service by tata indicom broadband chennai

My Full Name is K. RAJA and i am residing at Kodambakkam (Chennai). I am working for a software company. I...

Bad service in online payment gateway

Now a day's with this advancement in technology! Any one can cheat you if you are not awaken! Tata Indicom is a well known brand. Every one is aware of it. But I haven't expected such a bad experience in their site www.tataindicombroadband.co.in. Their payment gateway is complete ###. It shows your transaction is failed but the money is swiped out of my card. Even after the month they are not responding to my complaint. I don't know is there is any government authorities are here to monitor such a frauds?! Surely I have not expect it from TATA.

  • Vi
    vijay shivakumar Aug 08, 2006
    This comment was posted by
    a verified customer
    Verified customer

    To
    The Manager
    Tataindicom Broadband Services
    Bangalore
    INDIA



    Customer Name : Xtremesfx
    Application / Receipt Number : 712614
    Plan : Prepaid 6 months 64 k
    Amount Paid : 3143/-
    Cheque Number : 004435
    Cheque Dated : 22-05-06
    Sales executives name : N.V Suresh
    N.V Suresh’s Phone : 9243452800

    This mail comes to you reminding that I am still waiting for the broadband services which you promised to start form 14th June 2006

    Summary :
    The Sales executive who picked up my order on 15th May 2006 had promised to start the service from 14th June 2006

    He had also promised that the technical team will come and do the needful, But till date I have not seen any thing happening

    I have called on 16th June and have registered a complaint about the same for which I was assured that I will get my connection within 2 days

    Meanwhile the Sales person N.V Suresh has disappeared and his phone is always switched off. I haven’t heard from any one from Tataindicom Broadband customer care team either.

    Listed are the complaints made

    Complaint Number : 41690353 on 21st June
    Complaint Number : 42278571 on 26th June
    Complaint Number : 3711870 on 29th June

    All my complaints have fallen on deaf ears I look forward for your response, failing which I am forced to take this matter to the Court of Law.

    Thanks

    Vijay Shivakumar

    0 Votes
  • Jo
    Joeseph Aug 16, 2006
    This comment was posted by
    a verified customer
    Verified customer

    Dear Mr. Vijay Shivkumar
    I think you should go ahead and sue them, They have been doing this to everyone and i have faced similar problems too. Even their call center staff are trained to lie and give bull ### stories. They are spoiling the name Tata which at one time we looked up at. They will go on promising you the moon until unless you take some legal action. I have contacted my lawyers too for a legal action against them.

    Regards,
    Joeseph

    0 Votes
  • Sa
    Sanjeev Iddalgi Sep 10, 2006
    This comment was posted by
    a verified customer
    Verified customer

    I had applied for TATA INDICOM broadband connection on 27/8/06 with payment of Rs. 2190 /- under the scheme i.e. Rs. 500/- will be towards installation charges & Rs. 1500/- towards 3 months unlimited pack @ 64 kbps.
    Further checking the Account it was found that the package installed & registered by your engineer was Surf 1500 ( MRP 1230/- ) @ 256 kbps & not the Unlimited pack as per application form.I have already registered compliant with customer care vide compliant No. 393756 dated 16/08/06. You are requested to kindly take of above & do the needful as per request in the application form.
    An early action will be highly appreciated. To save face the company has given me their demo card to surf. The asked pack has not been registered till date.

    Regards

    S.K.Iddalgi
    SANJEEV IDDALGI
    [email protected]
    5623,Modern Housing Complex,Manimajra,Chandigarh 160 101
    tel: 0172 5070409
    mobile: 9316550542 /09816683705

    0 Votes
  • Su
    Sudhanshu Mar 08, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Ask your credit card company for a chargeback.

    0 Votes
  • Ch
    Chethan Ramakrishna Jul 05, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Tata indicom is one of the ### connections provided. Their customer care is the worst i have ever seen. They do not reply on to the complaints registered properly. I personally use this connection and the connectivity is there only 15-25 days in a month (maximum) in around 9 months of usage i might have approximately used about 6-7 months of internet. There is no other option for me since BSNL has too many customers in que it takes time for them to get to my form. When a complaint is registered they say "you will be contacted within 12 working hours" not a single call for a week! finally i some how get the technician's phone number and report him about the incident. Next time i call him i hear the *Tring-Tring* for about 10 times! Why doesn't he pick up my call? I call several times and he doesn't pick up the call later it is "The number you are trying to call is switched off". I SUGGEST PLEASE DO NOT OPT FOR TATA INDICOM "or better connectivity switch to tata indicom".

    Bulls s**t... my phone tat is GPRS enabled connected 2 a data cable to PC gives better connectivity!

    0 Votes
  • Su
    SUMIT BHARGAVA Aug 08, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I agree with chetan Ramakrishnan. I am using tata indicom connection from april 2007 and faced problem of internet down every month. Instead of asking them to give a uninterrupted solution, my internet goes more often the Area Manager Mr.Praveen mobile no 9243737399 has promised me uninterrupted connection but this was not so.

    0 Votes
  • Kh
    Khasim Khan Aug 24, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Tata Indicom is a well known brand. Every one is aware of it. But their payment gateway is complete ###. It shows your transaction is failed but the money is swiped out of my card. When Complained they respond saying the complaint is forwarded to the concern dept, but no refund. Is there is any government body that I can send in the complaint to look into issues.

    Thanks,
    Khasim Khan.
    [email protected]

    0 Votes
  • Ag
    Agni Sharman Feb 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Quick Summary of my experience with TATA Indicom broadband @ Chennai.

    TATA Indicom broadband (VSNL) guys lost track of money they took from me.
    Kept blaming about non-payment and started to de-activate my connection without prior notice.
    Remember I am a customer who had been using TATA Indicom broadband for a year now.
    Activated the connection Feb 15th 2007

    If this is how they treat their customer who had been using it for a year, forget those new comers. Will be treated next to piece of ###.

    They have damn good technology in place and BUNCH of IDIOTS to maintain their backoffice operations.

    Another way they cheat customers is by not giving the downtime credit for usage.
    Its like sarkari office... Working or not you still need to pay the full rent.

    Now read my communication to TATA Indicom broadband and their response.
    -agni sharman
    Chennai.

    Here is the copy of my communication with TATA Indicom Broadband @

    http://www.agnisharman.com/vsnl.htm

    -Sharman (agni)
    Sharman’s Cab Company
    [email protected]

    0 Votes
  • Ka
    kamaljit singh Mar 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    hi
    tata indicom broadband service in chandigarh very very very very bad, its working in only two days in week.please you should go to another company.

    0 Votes