Menu
Register
Write a review File a complaint
MetroFax Customer Service Phone, Email, Contacts

MetroFax
Reviews and Complaints

MetroFax's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.metrofax.com

Learn how the rating is calculated

1.0 15 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

MetroFax Complaints 15

ComplaintsBoard
A
6:49 am EDT

MetroFax Subject: unauthorized account and request for refund

I am writing to express my deep dissatisfaction and frustration regarding an unauthorized account that was created under my name without my consent. On 08/02/2023, I discovered that MetroFax had taken $11.95 from my debit for 5 months. I have not had any need for fax services It is both perplexing and concerning that an account could be established in my name without any verification or authorization from me. I expect that MetroFax takes this matter seriously and resolves it promptly.

Desired outcome: I would like to request an immediate investigation into how this unauthorized account came into existence, as well as a full refund of all the charges associated with it. I have emailed them to you on the support website.

Read full review of MetroFax
Hide full review
ComplaintsBoard
T
7:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MetroFax Online fax service

Same as the others. Signed up June 2022 using my credit card. Sent one fax. Tried to cancel in summer/fall 2022 by submitting cancellation online (which I was not provided a record of). Tried multiple additional times to cancel by web, phone and email to no avail. Credit card expired recently and they are somehow still charging my new one with a different expiry and CVC number. They've now stolen a total of $100USD from me and growing. This company needs to be shut down, fined and criminal charges laid. They are sterling money from people.

Desired outcome: This company needs to be shut down, fined and criminal charges laid. They are sterling money from people. My money back would be helpful too.

Read full review of MetroFax
Hide full review
ComplaintsBoard
D
9:25 pm EDT

MetroFax Cancelled subscription but still being charged

I cancelled my subscription, received an email that it was cancelled but I am still being charged every month as well as receiving threatening emails that my account will be suspended. I am not able to log in to my account to remove or change payment information. Lastly, the fee just increased by $6.00 and I was not notified of any changes. The phone number doesn't work so you can't get a live agent.

Desired outcome: I wish to file this complaint and to receive a refund from the date of cancellation which was December 30, 2021.

Read full review of MetroFax
Hide full review

Is MetroFax Legit?

MetroFax earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds MetroFax to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, MetroFax is known for their high standards and safety. If you're thinking about dealing with MetroFax, it's wise to check how they handle complaints.

We found clear and detailed contact information for MetroFax. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of MetroFax's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Metrofax.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Metrofax.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for MetroFax have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up MetroFax and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While MetroFax has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 15 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
ComplaintsBoard
N
12:57 pm EST

MetroFax No way to cancel my acct

I tried cancelling my acct on their website but the Cancel My Account function isn't working and brings back an error.
Their chat isn't working either.
There is no phone number to reach them.
When I emailed them I get a NoReply response email saying the only way to cancel an acct is online, thru chat, or by phone. Well, all three are impossible.

Desired outcome: Fine or shut down this company for unethical practices

Read full review of MetroFax
View 0 more photos
Hide full review
ComplaintsBoard
L
11:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MetroFax Received axes that are a mistake and the wrong number credit

I spoke to your representative today concering a fax that stated it was 3 pages sent to my fax line. The fax was only one page and it is stated on the fax I received. I called the company and they said sorry they sent it to the wrong number.
I have the $9.99 plan 500 in-and out coming pages per month. I asked it to be looked at and revire and gave them the information and asked for a credit for the 3 pages that I am charges for you are taking out of my account every month.
He said to just delete it and he is not able nor do you creit the pages that I will be charges and I am responsalbe. I asked to speak to a supervisor and he said they are just going to tell you the same thing. I asked again to speak to a supervisor because he was determend to make me aware that I was reasponsable for the pages and they would be counted on my plan. He then put me on a slient hold and did not return for a long period of time. This is a scam and I would like a resaponse and if I dont I will report this to to my company, bank fraud department, BBB, MetroFax
headquarters and cancel my account to a differnt company. This is unheard of. I was told as well I can cancel my account AT ANY TIME with no fees upon purchase.
Lisa M Luper, MS, LNHA
Administrator/ Compliance Officer

Read full review of MetroFax
Hide full review
ComplaintsBoard
T
8:20 am EST

MetroFax cancellation of contract

I signed up in July 2019 and used it once. I did not use it again so i sent an email cancelling it. Then I forgot about it as I had a personal matter to deal with over the next months. I sent and email telling them to cancel it in Oct and they continued to bill me.

When i saw that i was still being billed i contracted them by chat. They told me that and email is not enough to cancel i had to chat with them by chat or phone.

I told them to cancel the account and ask they refund me for Oct. November and December. They refused.

I won't do business with companies that make you go through steps to cancel, then they offer you a reduction in price to stay. Why not be good to the customers that you have then you can retain them.

I cancelled by email and they continued to bill me. I ask for them to refund me and they said no. Bad business bad attitude. I would never go back to them.

Read full review of MetroFax and 2 comments
Hide full review
2 comments
Add a comment
J
J
JaneSS
US
Jul 10, 2020 12:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I recently had the same problem with Metrofax as Toni Abruzzo. After 7 years of business with Metrofax, I recently decided to cancel because I found that I really no longer have a need for fax. I went to their website to read how to cancel. Their website stated that you could email them to cancel. I emailed (asking for confirmation that they received the email). Got busy and did not think of this again for a month. This time, I went through the chat to cancel. It finally worked. I recently received notice from my credit card that they are denying the credit for the extra month charged on the card. I went back to their website to find proof that an email was one of the choices to cancel your account and found that it is no longer a choice. Sometime within the last 2 months they changed this policy. Now the policy is to chat with them or call them to cancel. I will never do business with a company that I find dishonest and uses trickery practices with their clients. It's stupid to do this when a customer has been loyal to you for 7 years... All to keep $9.95.

A
A
AGrownUp
US
Dec 28, 2019 6:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

A company doesn't legally (atleast in the US), have to accept cancellations by email unless the terms of service( you read and agreed to them) specifically state that you can cancel by email.

What most likely happened is they replied to your emails telling you to call in or use chat, and you didn't get the email. Don't want to have to call or chat? Don't sign up. Read the agreement.

It was your responsibility to follow up and you didn't do it. Grow up and accept it.

ComplaintsBoard
S
6:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MetroFax virtual fax service

Horrible company. Signed up for the free trial. Sent a couple of faxes and decided I really didn't need the service. Searched how to cancel and finally found a telephone number to call. Spoke to an agent I could barely understand advising I wanted to cancel the service. He continually tried to talk me out of it and kept making offers to stay. I finally said absolutely not and he said ok.
Soon after the trial expired I got a billing email advising my credit card wasn't going through. I ignored this assuming their system just hadn't updated the cancellation yet. But then I received more requests advising my account was past due. I finally replied requesting they stop harassing me with billing requests since the account had been canceled during the trial. They told me to call the number because they won't accept that info by email. I told them I already called them months before to cancel. They are now saying I still need to call again and unless I can provide a cancel code (the agent I spoke with never gave me one), then the account will be listed as a past due account.
Absolute scammers. Worst company I have ever dealt with. RUN, DON'T WALK, AWAY!

Read full review of MetroFax and 1 comment
Hide full review
1 comment
Add a comment
A
A
AGrownUp
US
Dec 28, 2019 6:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Proof or it didn't happen.

ComplaintsBoard
B
8:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MetroFax service

I have had money taken off my debit card thru metrofax amount of 33.75 and I dont even have a account or service thru your company or anything.. I would like my 33.75 dollars refunded back to my debit card.. because we dont even k owed what this company offers or has... the transaction was on June 27 2019 at location [protected] CA 900028... my debit card ending in 0191. My debit card number shouldn't even be on file for any service thru your company

Read full review of MetroFax
View 0 more photos
Hide full review
ComplaintsBoard
A
9:59 am EDT

MetroFax online fax

This company makes it very hard for you to cancel your account. This is very unprofessional and I would never buy anything again from this company.

I had this service for like 10 years and hardly ever used it so when I went to cancel they gave me a hard time on the phone and I never got the cancellation email they promised. I had to go to my AMX account and put a freeze on the payments to them.

They should do what every legitimate business does online and that is make it easy to cancel the service on their website. I probably would have stayed wih them if not for this.

Read full review of MetroFax
Hide full review
ComplaintsBoard
V
8:43 pm EST

MetroFax Efax service

I had signed up with Metro Fax for a triel to see later there is no way to cancel for the service. I wrote several times to the company and was told to cancel it had to be via phone, I live in Canada and the company is in ireland.
I want the service canceled and returned 2 month of payments taken out of my account in the USA.
Legally there have to be instructions for cancelation of service on a website.

Read full review of MetroFax
Hide full review
ComplaintsBoard
P
1:54 am EDT

MetroFax Avoid!

These guys are the worst ever. I wanted to cancel my account so I sent them a message. Their rep replied nothing.
Later I got another bill from MetroFax. I sent them another message, asked them to cancel my account and stop taking my money, and nothing again! They continued to ignore me and charged me every month.
Later, thanks to the reviews I saw online I found out that you actually need to call them to cancel. Finally got rid of them. Avoid!

Read full review of MetroFax
Hide full review
ComplaintsBoard
L
2:39 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had an account on www.metrofax.com and was a subscribed member. Recently I've decided to cancel my membership so I went to their website and tried to find some information how to cancel my account. There was a terrible lack of information and I wasn't able to understand what exactly I need to do. Then I contacted MetroFax customer service and asked for...

Read full review of MetroFax and 5 comments
ComplaintsBoard
L
7:18 am EDT

MetroFax The company continued to charge me for cancelled account

Scam, scam, scam. I created account on the website www.metrofax.com couple of months ago, but I haven’t used it frequently, so I decided to close it. I called them and told to cancel my trial and the rep told “ok”. But after that these jerks continued to take money from me. I have no idea how stop them, ‘coz they ignore me. I wonder if there are people, who had the same thing. Maybe you can advise me how to stop bogus charges. Please post your ideas and comments. Thanks.

Read full review of MetroFax
Hide full review
ComplaintsBoard
C
4:56 pm EDT

MetroFax They continued to take money from me, but didn't help at all

I used the services of the company www.metrofax.com. I recently cancelled these services, but these ### continued to charge me. WTF? I contacted the online chat agent, but after she heard my problem, she told to wait and vanished somewhere. The worst services and attitude, so better avoid these jerks. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

Read full review of MetroFax
Hide full review
ComplaintsBoard
I
12:28 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I recently found the website www.metrofax.com, which offered 30 days free trial. I signed up for it, but I didn’t like. After 30 days, I found out that they charged me for $35. I sent email and asked for this payment. They refused to return money, because I didn’t cancelled this free trial. Please, if someone here had the same experience, can you help to return money back?

Read full review of MetroFax and 3 comments

MetroFax Reviews 0

Looks like MetroFax has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent MetroFax, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of MetroFax complaint handling

MetroFax reviews first appeared on Complaints Board on Dec 25, 2013. The latest review Subject: unauthorized account and request for refund was posted on Oct 3, 2023. MetroFax has an average consumer rating of 1 stars from 15 reviews. MetroFax has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.5
430 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. MetroFax Contacts

  2. MetroFax phone numbers
    +1 (888) 321-3121
    +1 (888) 321-3121
    Click up if you have successfully reached MetroFax by calling +1 (888) 321-3121 phone number 0 0 users reported that they have successfully reached MetroFax by calling +1 (888) 321-3121 phone number Click down if you have unsuccessfully reached MetroFax by calling +1 (888) 321-3121 phone number 0 0 users reported that they have UNsuccessfully reached MetroFax by calling +1 (888) 321-3121 phone number
    +1 (425) 373-3311
    +1 (425) 373-3311
    Click up if you have successfully reached MetroFax by calling +1 (425) 373-3311 phone number 0 0 users reported that they have successfully reached MetroFax by calling +1 (425) 373-3311 phone number Click down if you have unsuccessfully reached MetroFax by calling +1 (425) 373-3311 phone number 0 0 users reported that they have UNsuccessfully reached MetroFax by calling +1 (425) 373-3311 phone number
    +1 (206) 973-5300
    +1 (206) 973-5300
    Click up if you have successfully reached MetroFax by calling +1 (206) 973-5300 phone number 0 0 users reported that they have successfully reached MetroFax by calling +1 (206) 973-5300 phone number Click down if you have unsuccessfully reached MetroFax by calling +1 (206) 973-5300 phone number 0 0 users reported that they have UNsuccessfully reached MetroFax by calling +1 (206) 973-5300 phone number
    More phone numbers
  3. MetroFax emails
  4. MetroFax address
    6922 Hollywood Blvd, Los Angeles, California, 90028, United States
  5. MetroFax social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.