Tata Teleservices review: Complaint 241

I am currently using Tata Indicom broadband..I just wanted to share my horrible experience with u guyz..the network of Tata Indicom is the worst..u would be lucky if u got one hour of uninterrupted services..and after repeated complaints, it hardly makes any difference..I will never ever subscribe Tata Indicom broadband services in my life again, neither will I recommend it to my friends, but may be I 'l tell a few people I dont wanna see online, that its network is great..

Tata Indicom broadband sucks big time...

Hi,

This is to bring attention to everyone regarding the poor network services ( tata indicom docomo ) not only connectivity when i contacted customer care team they are also rude, plcaed call on hold for 20 min.without informing.Being a customer i had no other option to hold the line and finally transfered the call to different dept. and finally agent disconnected the call.when shared the issue with their customer care team the response was again rude - " transferred the call to Senior desk as requested by you to transfer call to senior so no wrong transfer found & also no wrong information provided by the our agent in the call, as duration of the call is approx 19 min & your call was not on hold but was on transfer as it will take time to transfer call to senior "

I have been using tata indicom cell phone for the past few years and have been satisfied with the services but i regret to say that for the past 1 month i m frequently facing problems with the phone and the customer care services-
On 11-04-2010 i recharged my cell with a balance of Rs100/- and on 15-04-2010 hello tune has been set on my number and Rs30/- has beeen deducted eventhough i didn't request for any hello tunes.
Then again i recharged my cell on 24-04-2010 and same thing was repeated, i was charged Rs30/- on 29-04-2010 for the hello tune which was not requested by me.
On complaining to the customer care they showed no interest in our problem and failed to help us out.
i want to know how can i be charged for hello tunes twice within 15 days and why am i getting hello tunes without my request.
I m getting fed up with the service provided and want my money to be refunded ASAP.

Hi, My Tata Indicom Broadband Internet connection user name is terencevaz. I cannot not recollect but I had applied for this connection around 7 to 8 months back. Initially everything was good. I finished my first months and the problems began. There was some problem with the connection so I called the customer helpline. This is a paid line I literally have mobile bills to prove that every time I have spoken to the customer service I have spent at least 40 Min's per call. All I get is the departments transferring me from from one place to another.

And 1 fine day when they tried to help me it ruined me completely. They sent a so called engineer who came and did something with my system that the moment I connect the LAN wire to my system the PC hangs up. After this I did not renew for 3 to 4 months, then around 1.5 months back due to some family emergency I decided to give this connection a second chance. I called and asked for a renewal pack and also told them the tech problem that I am facing they said they would do the need full. One fine day the engineer came and did something with the system he them abruptly left my place saying that he needs to get a lap top, he has not returned till this date so the problem that I was facing still continues.

After this the on & on 1-64 unltd pack that i ordered for came I gave the cheque of Rs. 562/-. I then called the customer service to tell about the engineer and the pack that I received. at this point of time I was told that they could not help me unless I renewed my account. I informed the exec that I cannot renew the account as the moment I connect the LAN wire the PC hangs she wouldn't budge this conversations went for an hour or so till I finally agreed to renew the account thru the call center. I was assured that the number of day that would be wasted after the renewal till the engineer came and sorted the problem would be compensated by increasing my validity. however now the 1 month validity of that pack is exhausted and still no engineer has come. I have spent at Least 7 to 8 hour ion all on paid calls to the call center explaining them my problem, but all I have got is false promises, my calls being dropped, aggressive execs with no manners and the same goes for the so called Team Leaders who come on line only after I spent 30 to 40 Min's begging the exec to have my line transferred to a superior.
I would like to know as to why am I being put thru this torture?
How is Tata Indicom Broadband going to compensate me for the days that I have lost and the amount of money that I have spent have meaningless conversations with the Customer Service?
Is this the service that you give to your customers?
What is the status of the payment that I have made will get REFUND?

To add to my misery and frustration i have got a call from your renewal teal asking me to renew the account... so that then the engineer will visit me..as my account validity is over and hence they cant send an engineer.

I am very ashamed of the fact that Companies with names as big as Tata's & VSNL are providing such miserable service. This also due to the fact that I have personally seen numerous complains about the service on many places on the Internet.

It is also a shame that i could not get hold of any email id of Mr. Ratan Tata. I feel it is my obligation to let this great man know in what hands he has put his Internet business. And that if things go the way they are then things don't look too bright for the TATA's in the near future

A distressed Customer,
Terence Vaz
Lead QA & Trainer
travelguru.com
Cell: +[protected]
Website: www.travelguru.com

I have been a TATA indicom customer for only a couple of days.
For the connection i took the business plan which has a rent of rs 499 with a landline free calls of rs 200, usage of 2GB free..
In 4-5 days i have recieved a call saying i will have to pay some rs.1000 odd for usage..!. weird 5 days of usage..
phoned the customer care, they say my plan was for 1GB and not 2GB.. first LIE.. GOOD GOING MR. TATA to attract customer by teaching employee's to LIE...
then the customer care person says i have used 4GB odd in 5 days..!.. has per what i know for all these years for internet usage.. if a plan says 2GB usage.. it means i can download 2gb for the month.. but this person tells me tht it also includes any internet page opened also..!1.. NEVER KNEW THIS..
Also during installation, i had confirmed that i will be trying it for a couple of days and then confirming.. For this i was told i can call up and cancell the connection if i dont like it.. now the customer care person tell me i will have to pay up soon.. i have already told him to send a person to take the router and cancell the connection ASAP...
THIS IS CLEARLY NOT THE WAY TO ATTRACT CUSTOMERS.. BY TELLING ONE THING AND GOING ANOTHER..
i have been using the NET for a very long time and inspite to downloading software never paid more than rs 500 per month..
I WISH TO TELL ALL THE PEOPLE TO AVIOD TATA INDICOM CONNECTION..
THANK GOD.. TATA didnot do this to TATA SKY.. else it would not have been such a success..

I am Post paid customer of Tata Indicom Mobile, I had activated "Do not Disturb" on my mobile (Since Dec 2007). I keep getting calls from lady explaining Tata Indicom Promotional calls after every 4 days. When I tell her that I have activated DND on my mobile, she starts misbehaving. I have very busy schedule during the working days and she is unnecessary troubles.

I am getting calls from [protected] named Preeti. I would recommend, not to buy Tata Indicom since Promotional calls is a nuisance.

I am having Tata Indicom WiMax connection with userid (jain.mehul@vsnl.net) from Bangalore, Karnataka. I took the four months connection on which i got it for one month free.
I have been using my personal Belkin router to have a wireless connection at my home. For the first four months it was working fine but from the start of this month we are facing problem. Only one PC can be connected at a time. We have to call the local customer care number (which is not toll free since we dont have a tata indicom phone ) daily to reset the connection so that more than one PC can be connected. We asked the engineer to set it so that we need not have to call them daily. He asked us to do some changes and on asking technically why do we need to do them, he couldnt answer and hanged up on us. I myself being a computer science engineer couldnt appreciate the procedure he suggested and wanted further details.
I am really unhappy with the service. The worst part is having to login each time i need to connect to the internet. With all the power failures that we face it is a pain and on top of it if the connection isnt logged out properly it throws an error while trying to relogin.
I ll be greatful if you can help me resolve the multiple connection issue ASAP.

Sir With due respect I would like to inform you that I have been unnecessarily harassed by tata indicom postpaid. The company has sent me fictitious bill of rs 3382/- for nov 2011 which reflects that I have sent 5152 national sms with my no [protected] amounting to rs 2589.50 .This is completely wrong as I had not sent these sms . i had not send even 100 messages monthly . There are 2 connections running on ac no.[protected] since dec 2006. The numbers are [protected] and [protected] respectively. I am an innocent customer of your company since dec 2006 I have always been paying my bills regularly . Average bill of mine is rs 600/- for the past 5+ years. I have been unnecessarily harassed . Kindly look into the matter and give a solution at the earliest. I have already lodged complaint with customer care with complaint no.[protected]. I have also lodged my complaint with tata nodal officer and appellete authority.

Thanks & Regards
Saurabh Luthra
Post paid mobile no.[protected], [protected]

I am having Tata Indicom WiMax connection with userid (sirfsaif@vsnl.net) from Gurgaon, Haryana. I am posting this complain that I have experienced very pathetic and disgusting services from Tata Indicom. It has been more than 2 months since internet connection installed at my home after paying 4 months advance. I have not been able to use Internet even for 2 days due to constant unavailability of internet connection.

I am residing in a 12 floor building and my flat locates at 10th floor. The dish for internet was installed at 1st floor at discretion of the person residing at 1st floor which is neither under my control nor under Tata communications. I am facing unplugged cable from Dish due to which I m helpless in using Internet.

It has been more than 15 days while registering my complaint but till date I have not received any resolution. I want to disconnect with the services and demanding refund of my money which I paid as 4 months advance.

I got TATA connection 7-8 months back...it worked properly in first 2 months ...now i get very high pings while playing online games...before my pings was 50-60 ms now they are 600-700 ms...my net plan is unlimited WLAN 512 kbps...

I, like a ###, chose Tata Indicom (Bangalore) of all companies, as my Internet Service Provider and have regretted the same since day one! I signed up for their dial-up Internet connection service on the 5th of December. I was told that I would have instant access to the internet from that very day!
However I have never been able to connect to the internet, not even for a minute!I called their customer care staff, who i might as well add, are a complete bunch of idiots. After making numerous calls to them over a period of one month, they finally sense a problem and say they'll have someone come over to my house to fix it. Needless to say, that never happened. I was already fed up by then, yet i made some more calls. Then these ###s tell me that the modem i was given was faulty! This, mind you, is told to me after more than a month! The fools at Tata Indicom didn't even have the courtesy to help me out (after all it was their mistake), instead, ordering me to go to their office on Richmond Road and get another modem.
When i went to that office, they firstly treated me like dirt, making me wait for over 2 hours with absolutely no one willing to help me! then when i tell them I've come to exchange a modem for something that works, they ask me 'Who told you to come here?' ... 'We cannot exchange a modem just like that!'
that got to me and i started yelling, which is what i should have done in the first place. Then they offer me a chair and check out my faulty modem and replace it, telling me that the new one would work by midnight for sure. This was in mid-January. It is now the end of April, yet i have received no service, my internet still does not work and I'm guessing the 'new' modem i got is also faulty! I'm fed up of dealing with these ###s who i think should all be shot!
I obviously refused to pay the bills that piled up over the months for a service that i never received. Religiously, the staff at Tata Indicom call every month to ask me to pay up. They're efficient when they call asking for money, but couldn't care less about whether their customers receive their service or not! Every month, i repeat my problem to them, they say 'OK' and hang up the phone! i was even told in February that my internet connection would be cut! i said go ahead, what connection they were talking about i don't know!
now they send me a letter threatening legal action if i don't pay up!I'm ready and willing to counter charge and sue them for damages!
i would welcome any advice on the same!

SInce 23rd Aug 2009 my internet connection konked off and since then i have been giving complaints to Tata Broadband service providers
The dumbos could not even detect the problem for fisrt 5 days and were misguiding me that thier server was down .
After that the next story started that there is a wire cut in some place.
So now they wasted another one week saying that they are solving the problem
But in fact there is no wire cut as other using tata around my area are not having any such problems.
So today after 15 days i am still without internet
ANd the worst part
Several times i asked for a refund of my money
and i got the answer that there is no refund system in TATA
bloody chors

I’m receiving mobile bill of the number which I’m not holding and never apply for that. Some days back I've applied for a postpaid number which currently I’m holding. But tata indicom personnel have misused documents of my connection and issue another connection. But I never sign any phone application form. I've talked with customer care but they are saying that you need to pay bill.

Because I’m not holding SIM for above number ([protected]) and I never sign any phone application form, so I should not be accountable to pay any bill of this number.

I can say Tata Indicom group is Froude.

This is a frustraiting moment for me, because of Tataindicom broadband. Some agent (Mr Ghalpade) has taken rs3500 from me by promising to give a broadband connection with Tataindicom receipt. But couldnt able to give a connection for 2 months then I continiously followed up so he taken back the receipt to give back my deposit. He didnt turn back now I enquired with Tata indicom office at Pune. They have all the details of this agent but one fine day office replied bacj saying the person is absconding and they also register a complaint against him.

Its was fare till now but after this an officer naming Mr Sumeet/Samit, Khalid, promised me to give the where abouts of this person, within couple of days but they didnt return. I doubt these officers are involved in this scam. Thats why they are not answering my call.

This is not expected from a Tata broup of companies.

I have a tata indicom photon plus Account number [protected]
Tata Indicom number [protected]

On Jan 31, they asked me by sms to pay 2155 rupees as interim payment
and disconnected the numbner

on feb 1, i made the payment thru SBI internet banking on 9.55 AM

tata indicom website immediately recognized it and sent me a online reciept whose referrence number MSBI0021647229.

Even after 3 hour of payment, my number is still not active.

My question is, when i paid the amount through internet banking and tata indicom website immediately acknowledged it, then how it takes more than 3 hours and then even internet is not activated ?

I talked with with customer care - ref nr - [protected],
the lady on the phone was talking like nonsense.
she said that the payment was not received.
when i quoted the payment transaction number, she could bot reply anything

I had booked two CMO with CAF No. [protected] & [protected] and my friend booked CMO Caf No.[protected] and at the time of activation all three phone nos. was activated in my name, I am not aware that this is happen once after a welcome call I was noticed the same. After that I am trying very hard from 16th July'06 to solve that problem but till date it is not happened and unfortunately I received a legal notice for non payment of bills. How the third CAF phone activate in my name with wrong plan. I hope in your desk you can able to solve to solve the problem & I am ready to pay the exact amount of bill & also wish to continue the service.

mein ne apne number pe 10 rs. ka recharge kar waya aur 1 ghante baad mera balance cut ho gaya mere saath aksar aisa hota hai idha mein ne recharge karwaya aur udhar mera balance cut ho gaya apnapi apne aap iss number pe service activate ho jati hai mein ne customer care se baat bhi kai baar aur vo haar baar kehte hai ki sir abhi server down hai kabhi kehte hai ki sir abhi takniki problem chal rah hai sir aap iss topic par kuch action lijiye mera number hai [protected]

thank you
yours obidiently
ammaar ahmed

If you have thought prepaid connection is safe because the connection is automatically disabled when you run into negative balance, you are wrong.
Hear my story:

I recharged my photon+ prepaid around June 10 by 4GB by paying Rs. 1000 at an outlet.

When the expiry date was nearing in July 10, I wanted to use up all the currency left, so I started using photon more and more and I realized that I was not at all getting any SMSs from Photon about the balance. I used to get a few SMSs a day earlier.

Anyway, I never worried as I was expecting the photon will stop working once I cross the usage limit.

On July 11th, it stopped working.
I charged for Rs1350 on July 12th online.
Now when I checked the balance online, this is what I See:

==================================================
Destination Number Date of Call Time of Call All Charges (Rs.) Call Duration (Sec.)
0 12-JUL-2010 10:56:48 AM 586.0 0
0 12-JUL-2010 10:56:47 AM 2952.99 0
0 12-JUL-2010 10:53:30 AM 10240.0 0
0 12-JUL-2010 04:15:17 PM 2.0 0
0 12-JUL-2010 04:14:51 PM 2.0 0
0 09-JUL-2010 09:15:20 PM 165.01 0
0 09-JUL-2010 05:51:31 PM 471.0 0
0 09-JUL-2010 05:45:09 PM 41.0 0
0 09-JUL-2010 03:56:58 PM 267.0 0
0 09-JUL-2010 03:46:34 PM 5.0 0
==================================================
It is beyond my brains to understand how can I use 10240 units at 10:53 and then
2952 at 10:56

It says my balance is zero :-(
Worried, I called the support.
A guy said someone will call me back.
Nothing happened for a day.
I call back today, the Lady who attended me said that I had a negative balance of 4GB.
And there was a technical glitch at tata side which could not disable my card when it went into negative balance. (So they decided to recover the leaked bandwidth by penalizing me when I charged next time! It is like when I goto a gas station and ask for 10Ltrs of gas, the attendant fills 20Ltrs and ask me to cuff up more money...)

Well we buy prepaid hoping that we will never get into this problem.
I think tata deliberately program it that way to cheat their customers.
If I had charged for Rs. 1000, which I normally do, I would have left with no balance,
whole 1000 rupees would have gone.

Below are conversations between me and photon support staff.
1. http://www.youtube.com/watch?v=AioRM6rUJF8
2. http://www.youtube.com/watch?v=cXPgAL_Uf-w

Dear Sir,

I had purchased a Calling Card of 1000 Rupees, from one of the Tata Indicom Outlet in Gurgaon on 11th Feb, 08. On Calling came to know that the card has zero balance and on inquiry came to know it was used before 20th Jan, 08. How can it be possible and on complaining for this issues, there is no response from TATA Indicom Services. All users of Tata Indicom beware of such fraud services of TATA INDICOM.

I just dont know what Tata Indicom Broadband is doing! I renewed my account on 25th Oct with a 128 kbps pack. But suddenly on Nov 3rd, I see that my net isn't working. Customer care tells me the account has been suspended since there is no balance. But how can the balance disappear just after 8 days of renewal? I have been using Tata Indicom for some time now and know that this is not possible. Repeated complaints have yielded no results. So I have decided to go ahead and lodge a complaint against Tata Indicom Broadband in the Consumer court. It is high time they were taught what customer service is all about.

My tata indicom phone (walky) I am using it from near 10 months and it has for 2 year free rental plan, But now they have billed rupees 317 without any outgoing calls and usase. After making a call to customer care they told me some add ons services was active so u got this bill. But till now I had never resuted any add on service to my number.
I will never use and recommend for any tata indicom phone connection. Its a bad provider and they are activating and charging for services which user even do not know.

Prathameshwar

I took a new connection by paying Rs 2000/- but the services got deactivated soon. I have made some 25 calls or more to their customer care number and I am fed up and gave up. They have never restored my connections. tata is a big cheat. Dont go with them.

My customer number is [protected]
my photon number is [protected]

Ref: Telephone Number: 011-[protected]

Subject : Complaint for received old and faulty instrument

Dear Sir,

With reference to above mentioned telephone number: 011 [protected], please note we are booked Tata Indicome new connection from your true value dealer, As we received old and faulty Telephone from your side. We are doing lots of complaints to your customer care department but we do not received any positive reply and the result is same we are using faulty instrument. We are facing very poor service from you.

Please let me know what you are taking a action against in this meter.

We are eagerly waiting for your reply.

Thanks and regards
Sushila Khurana

Tata Indicom Broadband - Worst Service

I did the biggest mistake of my life taking a Tata Indicom Broadband connection.

The problems started from the very first day I filled up the Application form. I was told that we will get the connection within 10 days of filling the application which never happened. After numerous calls and numerous emails to the customer care, finally got the Broadband Connection after 1.5 months. It worked fine for initial few days. Then the problems began again.

Since 25th April I am unable to connect to the Broadband service. I have been calling them almost everyday since then but to no avail. They don't have any value for other person's time, money and efforts. I am really annoyed by their service. The first level of support always begins from the same point. Despite telling them that it's the old problem I am referring to, they again start taking some values and then when they find the values all right, they transfer the call to the Network Management Team. Then begins the wait. Now either they have shortage of staff or most of the people are facing some or the other problem, we always have to hold for more than 45 minutes atleast before the call gets connected. It is really annoying and frustrating holding the call for so long and listening to the wait music. Once I asked the first level guy to connect to his supervisor, again I was put on hold for 45 minutes and the call never got transferred. It is the worst service I have faced.

Finally on 06th May a field engineer came to my premises and he changed the static IP and did some backend settings and the Internet was up. But only for as long as he was there. Once he left my place, the internet stopped working and my calls and holding the phone started again.

I am very disappointed with something which is associated with such big name like Tata.

I am not sure how to get it rectified and even if it works for me, I am sure there will be many people like me who will keep suffering from such poor service.

I hope this issue is highlighted in the right forum and somebody takes an action on it.

My phone number of tata indicom connection is [protected]. After recharging a heavy amount is directly cut from the account. Really i phoned to customer care but there is no solution from them. I also called to mangalore office but they are not atall responsive. I think this is only happening with TATA company. They are making the people fool. This is one type of business strategy. They are making money by making the customers fool. Can i go to consumer court in this regard?

Kindly suggest what to do.

Contacted [protected] for obtaining information on their services on internet leased lines. I was directed to call [protected] which is prerecorded service number. This number indicated me to contact [protected]. This is again prerecorded service number which asked me to dial same number ([protected]) for further information. So you are in loop! I filled a request form for information on their website. It gave me message telling me marketing manager will contact me within in 3 working days ! Prompt Service? A TATA company ! What a shame.

I am using TATA Indicom Broadband for running Cyber Cafe. This is biggest mistake of my life ever. I am in such a trouble so that either I have to shut down my business or start another business.

Tata Indicom Broadband internet is usually down during business hours. If by any means its running is always have problem of frequent disconnection or low speed.

The Customer Care Executives are so reluctant to take complaints & also complaints were closed at their ends without any resolution or call back.

Someone please help where I can have justice for the same. Show me the path so that I can fight for poor & services provided by TATA.

hi sir
i being the old customer am not know satisfied with ur service provided. i had been making complaint since last 20 days regarding not being able to get incoming calls to ur customer care. being though assuring me for the best possible arrangement to sort out my problem but not yet any solution till today had been.
either make a solution for the poor services provided,or give me method of disconnecting my walky.
on the other as it was ur unability to sort the problem and on my side being facing lots problem.being i sincere customer i am not going to whole duration bill till the day it has been solve,from the very first day the coplaint i had made.
surender kaur
ph no [protected]
jasvinder singh sokhey(customer name)

I'm one of the customer of Tata Indicom Mobile, My prepaid A/c no. is [protected], since long time, I get very less amount after recharging my mob. I want u that plz deactivte the other services if I had downloaded them. Recently I recharged my Account on 16 th of September, but after recharging it I received very less amount.

Pissed-off with tata indicomm services. Network is so poor than one can reach other destination on foot before their network travels

TATA INDICOM is the worst service provider. First they promise you with good product and service and once you buy the product, you realise that the service is not good. Either the signal is not available or the call drops and then the mobile gets heated up and shuts down. the worst part is whn you want to disconnect they dont allow you to disconnect . It is eitheryou have to contact some obscure office which you cannot trace and when you mamage to go there, they dont accept the cancellation. When it done online, they call back with assurances that the no. has beem cancelled and then the next month you receive the bill again. This is the 3rd time I have tried TATA INDICOM and promise to myself that I will never but any of the product again and also advice others not go for the product.

Manager & Senior Management of TATA INDICOM - Please NOTE.

TATA INDICOM

I must say that TATA Indicom is by far one of the worst customer care organizations I know of. Having personally started my career with the house of TATA's I must say the TATA family's recent business such as TATA INDICOM have ensured that the TATA name in no longer synonymous with being one of the most customer friendly but rather a could-not-care-less money making organization with absolutely no regard for the customer as long as they are paid.

In the past few months, each time the TATA INDICOM bill has come close to its due date I start getting multiple calls from 3rd party hired hands of this spineless company TATA INDICOM asking me in harsh accusatory tones "Have you received your phone bill yet?" "Have you paid your phone bill yet". This charade goes on for days and no matter how many time I confirm with them that the needful has been done, they will not stop these harassing calls.

Lately I was a day late in paying my bill and TATA INDICOM decided to cut my outgoing calls. Now its 3 days since the bill has been paid and my repeated calls to them to reconnect are met with "it will be done right away" and yet nothing happens. Of late they have recognized my cell number and stopped taking my calls. It turns out that the hired contractors they use to call their customers don't even use TATA phone service themselves but rather IDEA phones! Go figure - shows just how well TATA is regarded within its own community of employees and contractors these days. Once I get my connection restored I will take whatever legal action I need to as a consumer with rights and privileges to stop this nonsense once and for all.

Harassed and frustrated,

Yogesh

I had taken Tata Indicom internet connection. Their representative came to our place to take address proof and he had told us that after verification of documents the connection would get initiated, after three days it got active.

Then one day suddenly it got disconnected, when inquired they said, they could not verify the address. Fine I said how they can, they said our representative would come to your place, only Mon-Fri office hours, fine I took a day off. I was assured by their Bangalore manager who sits on following number +[protected]. I took off and started following up intially this guy said yeah our person would come, now they have in fact switched off the phone. When I call the call canter from last 3 days they are giving same answer, our systems are down we can't fetch your details. Now they have replied to my complaint mail, that I should go to their office to submit my documents.

My complaint is why should I go, have they eaten my documents ? Why they cash the check before doing the verification ? Why they, at first place, started the connection when things were not verified. My id is [protected].

I am surprised by negligent and lethargic nature of this company's people. I do not know whom to call as individuals from TATA have turned out to be liars and Call center itself is in mess.

I am a Tata Photon datacard customer. My account number is [protected]. Along with my bill dated 2 August 2011 I received a pamphlet offering a free Tata Indicom mobile connection. When I went to claim this offer, I was told by Srinivas, the sales officer at the Bangalore Office, that this was an old offer, not valid now. It was only on my insistence that I had received the offer four days ago and it could not be invalid that Suresh, the supervisor, agreed to grant the connection. It took another three visits to finally get the SIM card. I was told that the number would be activated in 24 hours. It has now been 168 hours, the number is still not active. I had opted for the connection due to a good experience with my Tata Photon connection. I was also planning to migrate my Airtel Blackberry connection to Tata Teleservices. However, my terrible experience with this new connection has spoiled my trust in the Tata brand.

I had purchased tata indicom instrument in the month of july for amount of Rs. 1600/- for lifetime free from one of tata indicom sales representative. Within two days we had a problem with an instrument. I had spoke to the same person and requested him to check the instrument. He visited and said the battery should get replaced which he will replace next day. But he not even bother to what problem we are facing. he started disconnecting the call. Instrument is lying as dead.

I have taken this Tata Broadband Connection (Infinity Plan) and i curse myself for doing such a stupid thing. I just warn everybody out there, please don't go for this connection.

The connection will be down once in every week and it will take ages to make it right. Tat 2 u mite have 2 call them and pester them more than 2 - 3 times a day.
Every time you call customer care they tell you that it is resolved and i can start using but the truth remains the same that i cannot browse...

I sri SURESH KUMAR SAHOO, BOOKED A PHONE ON 22nd APRIL 2008. THE MARKETING PERSON
TOOK A CHEQUE OF AMOUNT & GAVE HIM ALL NECESARRY DOCUMENTS, & HE TOLD THAT IT WILL BE INSTALLED ON 24TH OF THE SAME MONTH, BUT NOW ITS ALREADY 3DAYS PASSED BUT STILL NOW NO INSTALLATON IS DONE, BUT THE CONCERNED PERSON IS TELLING THAT THERE IS NO STOCK OF PHONE SO IT IS BECOMMING LATE, IF IT IS THE FACT THEN WHY THE MARKETING PERSONS ARE PROMISING TO DO SO WHY THEY ARE TAKING CHEQUES OR CASH, I THINK ALL THIS ARE JUST BOGOUS, NOW I HAV DECIDED NOT TO TAKE ANY PHONE FRM TATA INDICOM

i recd curret bill.but some charges are unexpacted.when i did not use this service.pls revese this charges and clloect my exculdind bill amount.if u dont revese this charges then i will go to cousummer court.

I bought one Tata mobile pre paid mobile from sultanpur, UP(no.[protected]) after fulfilling all requirements but after sometime they stopped my service saying i have not submitted my document again I submitted my full document required along with detail of one of my postpaid mobile number with same name and address which is functioning.But after some time they said we have not received your compleate papers and stopped my services.Now sultan pur prepaid office saying that they have send my documents to lucknow office .so contact to lucknow office.So I am very much upset with this kind of response.

I am user of TataIndicom Prepaid Mobile No [protected]. I have been trying to use the welcome tune service of the same. Though the call charges on 12800, as they say is 10p/sec for prepaid users, but its actually not so. While calling I realised that I am not receiving the voice properly I disconnected the call in 5 seconds, and Rs 6.00 got deducted from my balance.

Tata Indicom Customer Service is just dumb. I have made thousand calls to the customer center on 1st and 2nd january and every time it gets disconnected by no reasons.

I am fed up with this service and since customer care is not responding I am not even able to unsubscribe from this service.