I bought a Samsung Behold in Jan 2009 wich included a 50 rebate offer. The first problem I encountered was the phone was back ordered and when I ordered it was not made aware of this. When I finally recieved my phone I sent in the required information. After a month and a half I checked the status and there was no record of my submission. I emailed them and a week later got a response saying my rebate was denied because the label was ripped and to resubmit the orginal label. This was bull%$ first of all I sent in the bubble wrap envelope I dont even think it is possible to rip those, Second I made copies of what I sent. I asked them to send me the "alleged ripped label" and went to further more stating that the amount of people who are experiencing there non fullfillment of rebate offers in my opinion warrented an investigation by the Consumer Fraud Agency. I recieved a email back saying sorry for the inconvience and my information was being resubmitted. That was 2 weeks ago, now I recieved an email saying my rebate was denied because my service is suspended. Im not paying my bill until I recieve my rebate. I replied and told them that no where does it state that if you submit for a rebate offer and your account becomes suspended your rebate will be denied and that my when I began inquiring my account was in good standing. Enough is enough already something needs to be done about this company and the "rebate scam" the Consumer Fraud Agency needs to be contacted as well as the BBB and State Attorney General. There are hundreds of people that have been scammed, come on people its time for us to do something about this.
I'm with this company as long as i know.I recently bought a phone from them and got contract with them, they were suppose to give me mail rebate.I called the representive of T-mobile and they said it was denied because i didn't buy internet with it.Before I bought the phone they said i didn't need internet for the rebate.Now i can't change plans because they made me wait for my refund for six weeks.Now i have to say with them for 2 years or i have to pay the redicouls charges.If you are plannig to go with t mobile think again they are not supportive.
I have been with tmobile for about 6 years now and never had an issue. I changed my number in the past few months 12/08 due to a divorce. Ever since then My number shows up on caller ID's as the wrong name. I have talked T-Mobile over 12 times now and they still can not get this issues fixed. I was told today that I need to call the phone companies myself and tell them that they need to change it to read right. I'm not happy with my service and all I'm asking for is for them to release me from my contract. They still will not do this. Just wanted to see if anyone else is having these issues.
I have never had service with t-mobile, I always had at-t for the last 10 years, they say i owe them 400.00 they turned me in to a collection company and never told me.they have an address from 15-20 years ago and a driver licence that is not even me..I can't see way they don't go after the person with the driver licence he is the one who owes the money not me!! I guess if they can't collect from one person the go after someone else...WRONG MOVE!! every one who reads this should check to see if the acount is really yours...
I work from a home office and was often going over my minutes with T Mobile. They recommended a new technolgy and product called T Mobile at home or T Mobile @ home. Through a wireless router a special cell phone would pick up my internet signal and all calls would be through the router and not create any minutes on my bill. Basically for 100 a month I had unlimited free calls. Well the first month I received a bill for 300 due to overages. All calls were made from home while sitting 3 feet from the router. I paid the bill after they refused to credit me. Several months later the same thing happened but this time for 600.00 worth of overages. I went rhough dozens of levels of service people and nobody would adjust my bill. I spent a lot of money to switch to a service that does not work and now it is on my credit. I am going to file a complaint with the better business bureau. T Mobile is a frad of a company selling technolgy that is not stable. I work in the field of I.T. so I know technology is not 100%. So I told the entire Fortune 500 company I work for in network support to stay away from them. They lost a lot of money because they refused to work with me after I tried their new technolgy. This was started in September of 2007 and I dropped them in July of 2008 and swwitched to Verizon who have been great.
AVOID T MOBILE and their AT HOME SERVICE for cell phones because it doesnt work and they will not own up to this fact.
Yesterday, I heard that T-mobile had launched a customer loyalty program in which an exsisting client who has been a T-mobile customer for over 22 months would be rewarded with an incredible $49.00 monthly rate of for unlimited local and long distance calling $79.00 for two lines. Since I have been a dedicated client and fan of t-mobile for over 26 months now, I wanted to take advantage of the new rate.
Today to my dismay, I was told by CUSTOMER NO SERVICE that I was ineligible for the new promotion because I had switched my plan from a personal account to a business account 18 months ago and therefore, they were unable or should I say UNWILLING to accomodate my request.
Since becoming a T-mobile customer, I have spent well over $7, 000 in the last 2 years in phone and data plans for 3 lines. I have purchased 4 phones in that time frame and until recently, have been an extemely satisfied client. I guess that was not enough.
With all the new all you can eat rate plans from companies like Metro PCS, T-mobile must be loosing clients. With that said, and following the old business adage that it is cheaper to maintain a client that acquire a new one, t-mobile has decided to be more competitive in their rates.
But after the service that I received today, I suppose that their most lucrative clients are not worth retaining and therefore I will start my search for another carrier who can meet my needs.
So long T-mobile!
very bad experience. First I want to tell you that customer service reps at this location don't have any...
During the 2-week return period for a new Google G1 cell phone, the price was reduced $80. When I discovered this after the 2-week period, I tried to claim a refund and was denied.
Do not allow t-mobile to accept any payments off your debit or credit card and this is why... On monday 03/09/2009 I contacted t-mobile via the 800 number. I authorized a customer service rep by the name of ashtin to withdraw a payment of $300 towards my mothers cell phone account. Ashtin accepted my payment even though I am not authorized on the account. She placed me on hold and came back to verify that the $300 payment had been posted to my mothers account. This was at 4:16pm. At 5:47pm I was contacted by my bank of irregular activity. Ashtin ran my card 3 seperate times posting total payments of $600. I called back and spoke with a customer service rep by the name of kim. At first she was saying she couldn't do anything about it because I wasn't an authorized user on the account. After struggling to get in touch with my mother she promised the reverse of the payment back into my account also promising that the refund will take only 1 - 3 days. Today is the 3rd day and I still have no refund. I had to get an authorized user to call back and see if the refund was completed. She was told that the refund would be completed on tomorrow and its 1-3 business days. Which I was not informed of that. I am going to my bank first thing in the morning to file a dispute form.
This T-mobile 'free companion flight promotion' is nothing short of a big joke! Too bad the joke i...
I have been using T-Mobil for a year and a half now, with a contract for 2 years in total I cannot wait till it expires next June to call and cancel my service so I don't have to pay the penalty of $200. I went only once over my minutes in all this time and for only 50 extra minutes they charged me $25 and would not refund it basically telling me to go somewhere else or upgrade to an expensive unlimited for $99. apart from that the service really sucks and the reception is terrible, I get dropped calls all the time and the customer service is very unfriendly and stuck up. I think they should offer an alert option but they don't and I am sure it is because of the capital it creates every month. overall I think you should stay away or you will definitely get burnt
After signing a new two-year contract with T-Mobile and being excited over the prospect of a free companion flight promotion, I requested a PIN number from T-Mobile in order to book a flight and companion flight. I was advised four separate times that "the pin number would be sent via e-mail." NOT ONCE receiveing ANY return correspondence from T-Mobile regarding this issue, I called (after spending hours trying to get a contact number) the concierge service and was given a PIN number. I found an inexpensive flight online and told the concierge I wanted to book the flight with the "guaranteed price match." I was advised that "the price-match process was taking UP TO 14 business days." Well, I am on business day 16 and still no contact from T-Mobile whatsoever. This offer has caused me extreme stress. Trying to get in touch with a T-Mobile representative who is truthful has been impossible. I feel this offer was offered with little-to-no intention of actually honoring the promotion.
In the meantime, my eight fellow travelers (all family members) booked their flights weeks ago and I am hoping to just get on the same flight. By the way, their booking prices were extremely reasonable and I wish I had just booked two full-price tickets at the time the rest of my family booked.
I intend on dropping my T-Mobile account, opting out of my contract based on fraudulent business practices.
T-Mobile, you should be ashamed!!!
Metropcs, sounds oh so great on commercials, not even the unicorn was sure of the services they "suppose" to...
Today I started my day by trying to book a flight. Other than a drive to take my daughter to school, I spent all day trying to reach real people with this fraudulent company. I made calls to all the # T-mobile refrred me to and got the total run around and would end up on the same phone # I had called earlier. NEVER! !!!was I able to reach a real person with this company called, tlc. I had 4 option choices and, by the way I pay per minute for all my long distance, since ironically T-mobile 's services do not work here just out side of town!! So I keep trying this long distance # and running up my bill. I happened to also hear of the PRICEMATCH and will try to see if they do as they say (tomorrow), because I checked after FINALLY booking by myself and the price is lower if i did my own booking than their prices EVEN WITH THE SO-CALLED free companion flight!!! get a grip on that for a scam!!.
It gets better. Besides my daughter had to be alone after school due to the being tied up with this whole project (which it shouldn't be) I clearly clicked on the return flight that leaves Atlanta at 5:p.m.. (or 6) ish' p.m. The itenerary was identical from San Diego to Atlanta, though, but they, the return flights of very differing times, were on different pages. well ther it is and I can't change it or talk to a real person and I am booked onto a 6 am flight from Atlanta !!! I don't know if the computer just got info from the first 1/2 of my itenerary and went with the cheapest and worst time or what. Maybe there is a person behind the scenes who directs this stuff to make more money for these ###s. Does anyone want to start a class action lawsuit? I'm in. they stole my money and time from my daughter and many other things I have to do.my email is: [protected]@gmail.com
I have tried to access the site and I am not allowed to as I already booked my very bad flight. So they make it harder yet.
Please be in touch for support and for class action lawsuit. maybe a law student will see this and decide it's good for their name or grade or money. We the public need to be safe. These are hard times and it is literally food or rent taken from people. It isn't right. Ms. M. Mcarthur
I took a contract out with t-mobile in September 2008, after about 2 months off being with t-mobile realised that i was overdrawn with my bank, i investigated this matter to find out that t-mobile had sent up 2 accounts with my bank details but in the name of Miss Cod.
after getting a refund from t-mobile i then realised on the 04/03/2009 that i was was again over drawn with my bank, after investigating i found that Mobile has taken 2 payments out instead of 1 this has caused me great stress and upset as i have spent hrs on the phone to the bank and to t-mobile .I now have to send a bank statement to t- mobile to prove what they have done.
I do i go about claiming compensation for my time, stress and bank charges?
It has been less than 6 mths of becoming a new customer with T-Mobile that I have been complaing of defective phones and have been complaining to cust serv to exchange for a different model. I had to write a letter to headquarters of complaint. Executive Cust Relations Dept called me to work things out. their answer was to accept a cheap free phone for 1 of the 3 defective phones and exchange the Shadow phone AGAIN even thou these phone is constanting having problems. They also said I can upgrade my phones but pay more out of pocket for the phone instead of exchanging the Shadows for a differnt model of the same price range I originally paid for them. I have to call headquarters back several times, before they return my call. They do not take my complaint seriously and do not care to solve this problem. I have been talking to headquarters for over 6 weeks and still have not gotten this problem resolved. DO NOT DO BUSINESS WITH T-MOBILE, they do not care for your business and do not treat you like an important customer. With this economy it is better to take your business to another cell phone company that will be happy to have your business and will handle your complaints quickly and courteously. T-Mobile will just keep giving your the run-around.
At the time of signing up with T-Mobile for a family plan, I was told clearly and repeatedly that there is NO activation fee. Unfortunately, the bill shows otherwise, there is US$140 activation fee. I immediately contacted T-Mobile billing department. They declined to provide credit to my account; they told me to contact the agent instead. The matter is still unresolved after making contact to the agent. As a consumer and customer, why should I have to go through these inconvenience to fight for their elusive mistake? I strongly believe this is a policy of deception; this type of business conduct is unacceptable and detrimental... It has never been any similar painful experience with AT&T or Verizon in the past!
I have been trying to book my free companion flight for a month now and no one will call me back. I tried contacting t mobile only to be hung up on. I am ready to just purchase both tickets but I am very angry they have scammed so many people. Does anyone have any advice on what can be done about it?
I've noticed that we have become a victim of this airline ticket scam by T-Mobile. I am very disgusted because it seems there is no recourse for the T-Mobile customers. What a horrible way to treat the people who is keeping your business alive. then when you want to discontinue service for them not living up to thier end of the deal they want to threaten you with $150 early disconnect.
I don't know what to do or where the burden of Blame lies at this point everything that was asked of us was completed and it is now march and we still have no tickets.
Sounds like a class action suit to me???!!!
Metropcs changed thier plans after I had service for over a year. Upon their changing of their plans they took services from me that were moved to a more expensive plan and told me that if I wanted those services back that I was going to have to pay the higher rate. When I asked to be connected to a supervisor they refused and hung up on me several times. There is no way of contacting any of the upper level managers as the customer service reps (whick suck) will transfer you. When you asked to be transfered they either tell you that there is no way of contacting the upper level managers or they just plainly hang up on you. I have turned them into the fcc for not grand-fathering me into their plan changes and then over charging me for the plan that they put me in after they changed their plans. I would suggest that everyone that is not satified with them that they also talk to the fcc as they will pull their communications license after a certain amount of complaints. Them metropcs will be shut down for good.