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Mobily Saudi Arabia Complaints & Reviews

Mobily Saudi Arabia / unknown charges

Ro
Rob Wolfhz Jennershan on Feb 3, 2019

I bought data sim from mobily which has 100 GB for 1 month i started the purchased at jan. 5 so supposedly the biling cycle will until i end my 1st month. The data connection is very slow that's why i decided to cut it from their office near tamimi market i was suprised that they were...

Mobily Saudi Arabia / all

J0
J0 D0m on Jan 10, 2019

Mobily Saudi Arabia are cheats and thieves! They sign you up to extra services without your authorization and knowledge. Even if you disable those subscriptions that you had no idea about, they still keep deducting credit from your account. Uphauling customer support. Lack of morality and...

Mobily Saudi Arabia / deduction of amount

Sy
Syed M Hasan on Jul 23, 2018

Dear Sirs/madam, SR 60-65 riyal unnecessary deduct from line, on 17/07/2018 form my mobile line 0548430504. I tried to call 1100 but only machine answers can't talk to any customer care parson. I also register my complaint on mobily support portal but no reply. One more complain we...

Mobily / internet connection

Co
Coy Guialal on Jun 13, 2018

Good day. Last May 31, 2018 mobily techinician install my connection but on June 12, 2018 I cannot connect anymore to internet I call 1100 and go to mobily office to address my concern about my elife. They told me one technician will call me. Until now im still waiting for someone to check...

Mobily / data sim stop working

Pa
patelmv on Jan 14, 2018

I have data sim 300 gb three month period package i buy on 7/11/2017, i used only two month and balance 273gb, my data stooped on 6/1/2018, expire date 7/2/2018. I complain to batha mobily booth three times, every time say after 24 hours will work, now 10 days no any action. Please give us my...

Mobily / change of ownership without prior approval

Sa
Sara butul on Jan 1, 2018

I want to know why and how mobily changed ownership of my mobile number to someone else? It was lost and when I visited mobily Office got a replacement sim they said it's already on someone else's name? To My Surprise What's going on? When did someone changed its ownership and how? Without my...

Mobily / technical issue

No
Noel Jusay Sanchez on Dec 18, 2017

My elife connection has been disconnected for unknown reasons and it was immediately brought out to the technical support to address the issue, it was very unfortunate that all they can say that it was already elevated and coordinated with technical team to fix my concern but again and...

Mobily / internet service

5g
5gb usage on Oct 25, 2017

I have a 60 gb a month internet package. I recently exceeded my monthly usage and iPad for 5gb. It lasted less than a day. There is no way that I used that amount in such a short period of time. This is not the first time that I have had deep concerns about my internet usage. I think...

Mobily / unauthorized charges

Dr
drnareb on Oct 21, 2017

I load a 10 sar then make a call for twice or thrice then some sms, then in every call or sms I made, there is an automatic reply from mobily company how much is the remaining balance. That is a very good service. Right. But when I did not make any calls nor sms and the provider is still...

Mobily / mobily numbers registered in my iqama

Je
Jeffrey Genato on Oct 2, 2017

I went to your small mobily branch in exit 5 to remove 8 mobily numbers which is unknowingly and I did not buy or register any mobily product, that are registered to my iqama last 21 september 2017. So the teller get a copy of my iqama id and assured me they will cancelled the 8 numbers by...

Mobily / wrong service given

Ko
Kokeycokes on Jun 19, 2017

I asked for pre paid 3 months mobile internet on which I paid 300sr cash. I asked about the promo and he said 40gb per month for 3 months and there is free call.. But he didnt tell me that what he giving me is post paid and that I have to pay monthly more than 100sr.. I thought it wa...

Mobily / data service

Kh
Khadija.motiwala on Jun 10, 2017

I had taken a hajj umrah package card wherein I was given 2 gb internet from the airport. The mobile data stopped working within two days and is showing 0mb though I hav 1800 mbs left. The same happened with everyone who had taken mobily with me. No one's data is working since 2 day...

Mobily / incomplete double benefit offer

Mo
Mohammad Shareef on May 27, 2017

I have upgraded my package from Wajid 150 to Wajid 200 on 28th of February 2017. i was told that the benefits for first 3 months will be double like 20 GB data + 1000 off-net mins (the package is 10 GB + 500 off-net mins). But as soon as 2 months are over, i was charged for additional...

Mobily / mobily elife technical maintenance services very slow

Mo
mohammadsm on May 10, 2017

Dear Sir, my name is Showkat and I am an indian. from 3 years I am using mobily elife internet. but every week they have problem vey slow internet and server problem or cable damaged or modem faulty. ok problems coming everywhere but need to solve fast. and mobily technical team coming...

Mobily / mobily complaint no 1-72276731836, 1-71490047469, 1-71187336675

Wa
Wahaj Hasan on May 8, 2017

Pathetic service and care response from Mobily. Please refer to the subject complaints starting from the latest. Matter started from 28-03-2017 with first complaint, Second complaint on 06-04-2017 & 3rd on 01-05-2017 in addition to several visits to Mobily Jeddah Tahliai street. (Mega...

Mobily / mobily e life

Ab
Abdul Rahiman 543 on Dec 7, 2016

I have installed mobily e life 2 month ago and since last month we are facing net problem. After numerous call to customer care still the problem is not resolve They said that the technical team will visit our place And do the needful but non of the thing had b done. The complain has be...

Mobily / elife internet

Ah
Ahmad Choudhry on Nov 30, 2016

My name is Mohammed and my details are below: ID number: 2058726858 Complaint number:67197111222-1 Date first registered: November 21, 2016 Mobile number: 0599491831 I payed for the Mobily elife internet service last month for the whole year but having problem with the connectivity. I went to...

Mobily / 4g router activation

Re
Reviewer44531 on Jan 5, 2016

Dear ; As per below Order number and product purchased ; Order Number/ID: 3028897034638 Mobily 3G/4G router - 17 month subscription, Speed up to 100MB Mobily 3G/4G router - 17 month subscription, Speed up to 100MB After reciving the Mobily Router. I tried to activate my 4g router but it i...

Mobily / unofficially calls are barred

Re
Reviewer14553 on Nov 30, 2015

Allow me to address my concern against Mobily Telecom Service Provider – KSA. I have tried to register a complaint against Mobily Telecom Service Provider on the MCI portal but in vain. • On 21st Nov’15 I had register with Mobily for a service of SAR 250/-; 5GM Monthly package Postpaid...

Mobily / mobily data sim / 17months

Mu
mukthair on Nov 22, 2015

I purchased Mobily Data Sim and i think i did a mistake by an online purchase from souq.com.Its been almost 10days and am still running behind your contact center to activate it.First of all, contact center agents has got a written script, which they read for all the customers and they...