Complaints & Reviews


I have paid e-life payment through self servicee machine vide transaction no:EFO [protected], E-LIFE SERVICE CENTRE, JUBAIL, SAR 2000/- ON 09/06/2019.

whereas e life office says that they have not received the payment.

bank statement provided still not refused to accept the payment nor refund.

Please do the needful preferably cancel the connection which i am holding without use.
made somany efferts, but vain.
my account number:[protected]. jubail.ksa
Please release the payment pending for more than 6 months..

  • Updated by jeyaku · Jan 16, 2020

    please do the needful.Pending for more than 6 months.
    No connection and no refund.

mobily internet

For about one week no signal here in adhum. Its really hard to continue with this service... Really poor work...

Sim card update id

Dear Sir/Madam
With reference to the above subject i Dilip Kumar Jha having Sim Card No. [protected] which purchased from Mobily Shop in 2018 in the name of Rajendra Kumar Vatsa who is my friend and before one month i received SMS from Mobily that i need to visit Moobily store with valid ID, And visited mobily store on 30/7/2019 and transferred the ownership to my self name that is Dilip Kumar Jha and sim card no . [protected],
And now again i received the same message that i need to visit mobily store within 72 hrs with same subject.
So i request to you please look on this matter and send the SMS to me that i need not to visit as above written.

Thanks and regards
Dilip Kumar Jha
Mobile No. [protected]


Dear Sir,

With reference to the above subject, I would like tell you we had recharge multiple times for Number [protected] and [protected] and every time i had been paid extra and was not able to avail the umrah offer,

On the day of arafath the calls rates were huge and suddenly my complete balance vanished,
I request to please send across the total recharged made for the below number and also the call charged and internet charged for this numbers

With deep dissatisfaction i would like to escalate the team we had to spend lot of money for the recharge and the executives don't understand English, every time different plan is being activated, on the day of Arafat i could see suddenly my balance was 0.21 SAR

I request the team to please investigate and let me know are there any charges increased during Hajj Days and refund the excess amont

My Numbers are [protected]

Mohammed Imran

unknown charges

I bought data sim from mobily which has 100 GB for 1 month i started the purchased at jan. 5 so supposedly the biling cycle will until i end my 1st month. The data connection is very slow that's why i decided to cut it from their office near tamimi market i was suprised that they were charging me 400 sr . I said why and then they said ok 350 sr so what is this? They were charging me for fun? I was so mad and i told them that i should not havr purchased their service because the were charging unknown fees and they said okay just 150 sr ! What kind of transaction was that??! I was very disappointed and i will never ever purchase any mobily product.worst experience ever.

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