Good day! I want to file a complaint regarding Mobily Branch, King Fahd Road, Al Olaya. In the midst of pandemic due to Covid 19 virus, the staff in this branch are not considerate enough to their customer. We all knew about Absher Account that most of citizen in KSA wants to have now for health purposes, especially those newbie in the Kingdom like me. Today morning I came to the said branch, to activate my mobily sim that I bought when I came here in KSA way back 2019 in one of carrefour outlet, I had no idea that it was not activated since then. I only found out last week, when I need to activate my absher account. I did not hesitate to talk to the staff in counter 2 for their kind assistance. I told them I need to activate my old number for absher account and bank purposes. It was a smooth and nice transaction with fingerprint swipping and signature, only to find out that I need to pay 280 riyals for the availment of a post paid plan, which I clearly did not ask to and I don't need it. I clearly said to them "I'm not going to avail this post paid plan, I just want my mobily old number to be activated." But to my surprise they told me, they cannot activate my old number and I need to avail a new sim card for absher account which they said was processed already. I definitely want to argue and fight for my rights as a customer but those staff insisted that I need to pay immediately and they are running out of time due to many customers waiting. It leaves me no choice but to pay and give their demand. One of my friend also came in the same branch to activate her old number, she was asked to pay 90 riyals for a new prepaid simcard without explaining the details why she needs to avail it. This experience for me and my friend is not acceptable at all, cause when I tried to log in my absher application. I logged in using my old number. What is the use of the post paid that I avail when in the end, I still use my old number to activate my absher account? Why did your staff need to force your customer to pay without explaining the details? Why did we need to avail this plans without our full consent? I hope anyone from your team can communicate with me about this matter. Thank you!