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Subway

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1.6 29 Reviews 1106 Complaints
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Subway Complaints Page 17 of 56

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M
12:10 am EDT
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Orderd door dash and didn't get the buy one get one deal, I also had cookies that were all burned and hard as a rock!!! The options for drinks were low and not much variety. The sandwiches were cold, they ran out of steak, I had to completely change my sandwich. There was no bacon when I ordered bacon and extra. I was over charged. I am strongly considering...

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J
12:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Subway Online order

Explain to me what the purpose of ordering online is?
Placed a pretty large order online on 5/2/2021 at the Dog Lane location in Storrs CT
Received an email order was received and can be picked up 12:00 noon
About 10 minutes later another email was sent that my order was almost ready
So walking in at noon and not a customer in the store I stated I was here to pick up my online order which was already paid for and the lady said "Oh I'm just making them now"
Yeah I feel like standing there when it should have been done as the email stated
Fix this
If the order is prepared until you walk in why offer online ordering?
I stood there just as long as if I just walked in to order

Desired outcome: Fix this problem

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B
2:22 pm EDT

Subway Hiring ‘Mostly Repugnant’ Megan Rapinoe

To think an establishment I USED TO patronize thinks it's a money making venture to hire someone like Megan Rapinoe to represent Subway. People don't hate Megan because she's gay, they hate her because she embarrasses the USA every time she kneels. Of the 20-25 MILLION people pulled over every year less than 15 unarmed p.o.c. (on average) are killed. That's an infinitesimal number in the grand scheme of things don't you think? Unfortunately people get shot because they don't listen to police commands! What's an officer supposed to do if a guy reaches for something and you can't see his hands? This whole [censored] fabrication by the left is meant to divide and you idiots are happy to play along. You're just hopping on the bandwagon hoping to profit from what sadly is typical corporate virtue signaling.

Bye Bye Subway

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Rainytime
US
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May 30, 2021 10:41 pm EDT

Most Subway stores are franchise they have no control over what corporate does for advertising get over yourself.

G
G
g
US
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Jul 14, 2021 5:54 pm EDT
Replying to comment of Rainytime

No [censored] you piss ant

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G
12:33 pm EDT

Subway Online order

Placed an online order and was dropped by subway before order went to a store. They took the money and never placed the order. Now we cant get the food or the money back. Theives Never order from this company they dont care if they steal or not.

Desired outcome: Refund

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W
11:32 am EDT
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Subway steak and cheese sub. that I bought on 4-5-21

I purchased the above sub and took it home. My husband and I tried to eat it for lunch but we could not. It was so bad even the dog would not eat it. I have never gotten anything at subway that wasn't delicious and fresh. The sandwich actually tasted like the meat was spoiled. This is an isolated incident anda I have never reported any complaint to subway before. store number 44435-0 purchased at 10:29 am. I bought the sandwich with a discount coupon and it cost was $6.41 with tax.

Desired outcome: refund

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W
1:52 pm EDT
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2801 e Whitestone cedar park Tx inside Walmart. Placed order at 11:45. Supposed to be ready at 12:10pm. Arrived at 12:20. Sandwich artist was waiting on everyone at the store and didn't even start my order until 12:28 pm! Infuriating. What's the point of going to the trouble to order online! Bobby Rodgers [protected]@yahoo.com [protected] [protected] 112 woodland trl Leander Tx 79741

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K
2:00 pm EDT
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I would like to make you aware that there is a female employee at the Subway location listed below who refused to serve a police officer on March 24, 2021. The officer waited in line for a sandwich and when he got up to order, the woman behind the counter said "We don't serve cops here". Seriously? Many people were around to witness this atrocity. Thi...

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V
8:41 am EDT

Subway Unauthorized charges to Subway online account

Last weekend I received notification that my Subway order was being delivered, in Washington DC. I live in Vermont and had not logged into my account in months. Two delivery orders totaling almost $100. Subway is set up that you can only use Paypal, which when I set up I thought was odd. Now I know why. When I saw the 2 fraud charges on PayPal, I filed an unauthorized use of my account. PayPal concluded it was not unauthorized use as they did nothing wrong and Subway is the issue. Subway will not respond to any inquiry I've made through email or social media. I just asked for a contact number to report. Limited google searches show that Subway is not responsive to other fraud activity either.

Desired outcome: To be refunded fraudulent activity or at least a valid contact info of which someone would even reply.

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H
5:07 pm EDT

Subway Worker

I went hot 2 subs and they made it in correctly. 1 thin women's was great there was a heavier one that was down right nasty I was. At the one on north street auburn ny 3/16/2021 at 445pm because of her I will never go back . The other women offered to remake it but the heavier one wanted to argue with me . Then when I got home the Italian sub had only 5 pieces of meat .. she did t even do the wrong sub right .

Desired outcome: Get rid of her b4 anyone else is offended

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A
2:31 pm EDT
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Staff needs to be checked for covid. One of the workers told me that two of there workers tested positive already so why haven't the rest of the staff been tested? This is a big customer safety issue.

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R
9:23 pm EST
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Ordered online and didn't want the sandwich toasted but figured they'd at least warm up the steak and the bacon. When we got home with the order the steak and the bacon were cold. They didn't even warm up the steak or the bacon. Also realized once we got home that they didn't give me the drink or the chips with our order and we ordered the fresh value meal...

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A
9:53 pm EST
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I work within 6 miles of the Subway located at 3798 E. State Street in Rockford, IL. I occasionally run in and purchase a sandwich on my lunch break between 12:00 - 12:30. I was disappointed in the appearance of the food on March 10, 2021. When I walked in the door there were no customers in the store. I told the young African American woman I want a...

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G
1:50 pm EST

Subway Delivery: Missing Item; Terrible Service

I've given this location so many chances. So many bad experiences and never wrote anything negative. This SubWay location has been terrible for quite some time now. The sandwiches are almost always sloppy and it's evident that some workers there just do not care. They day shift tends to be a bit more on the rude side and dismissive of customers.

I ordered a breakfast sandwich and Sprite from them through DoorDash. When the order arrived there was no drink. And the sandwich itself had no cheese on it, rubbery bacon, and a burnt egg. I contacted DoorDash and they called the location about getting the food remade and replacing the missing items. The store took no accountability. They claimed the order was fulfilled correctly. So then all DoorDash had to offer me was $5 in credit for a $13 order. And all we really wanted was the food to be remade and delivered correctly. Again, the location took no responsibility and DoorDash just took their word for it. Terrible service all around.

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J
11:12 am EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Subway Poor quality of entire order

1/23/2021.. Purchased 3 footlongs meatball, tunA, chicken bacon ranch.
Have to say they were awfull. The only one that was eaten was the tuna. Pretty hard to screw up tuna. Meatball has always been my favorite. They looked and tasted like little frozen mb . Sauce was like they opened a can of tomato paste. Absolutely nothing about the chicken was any good .. I could keep going But I think I've made my point. No more subway for us will stick with Publix supermarket...they make awesome fresh subsn

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Boomer Boomer
US
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Feb 07, 2021 2:21 pm EST

Subway was once a very good lunchtime meal...That was twenty five years ago. Todays Subway is just plain awful.
Your experience depends on whether the Subway you purchase from is company owned or franchisee and the quality of employee employed at said Subway.

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P
2:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
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On January 15, 2021 I visited Subway between 7:30-7:45 PM in Mebane, NC (1244 S 5th St) When I asked a question the lady laughed at me and whispered in the ears of her co-worker. All the time both stared at me as if they were serving food for free or as if I was from an other planet. Tried to reach out to the manager, called several times but either no one...

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S
1:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
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I work security at the South Hill Mall in Puyallup, WA. You have a store there that on multiple occasions reuses food from the previous day and maybe the day before that. I had a complaint from one of my other guards that there was mold on his bread but the worker tried to claim it was "spices". The attached photo were taken around 10pm which is three hour...

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N
3:56 pm EST
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On January 8th, 2021 at approximately 12:45 pm I was at the Subway Sandwich store located at 14901 Hwy 150, Coldspring, Texas 77331. We are a small community and while ordering I said hello to an employee named Jamie Myers that my wife and I have known for years (she went to school with my children). She was preparing my sandwich. She asked how my daughter...

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M
9:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
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I ordered a 6 inch oven roasted chicken toasted meal with Lays baked barbecue chips from the drive thru. When I received my order after waiting for 10 minutes and looked at it after getting home, my chips were regular barbecue chips, my chicken was ice cold, and the cheese wasn't melted at all. I love subway, but I was extremely disappointed in this ones customer service.

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D
5:01 pm EST

Subway On line ordering

I ordered 3 subs on line, they had a buy two get one free special. When I got to the store to pick them up they said they had no record of the order (which doesn't surprise me). So I ordered in store and they charged me for all three stating that the buy two get one special was only on line. This unacceptable since my original order was on line, I seriously don't think I will do any more business with subway!

Desired outcome: Some sort of compensation.

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D
11:11 pm EST
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Subway Walmart #563 2400 Veterans Memorial highway Orange City Fl. New management did not like my surveys. I was a 6 day a week customer for 8 years. Every December I would buy $1000.00 dollars in gift cards. I know they knew I used brown mustard heavy on my sandwich. Now they have eliminated all brown mustard. When asked they said couldn't get brown...

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