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Subway complaints 1101

ComplaintsBoard
U
12:37 pm EDT
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Subway Rapinoe as spokesman

Myself, other family members and several friends will no longer patronize Subway. You made a conscious decision to hire the kneeler.. apparently you support dishonoring the United States of America!

Desired outcome: Drop Rapinoe immediately..

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D
9:33 pm EDT

Subway Using Megan Rapinoe in your ads

I have enjoyed Subway for many years and the shops in my area are wonderfully managed. However when I saw Rapinoe in your ad I was completely disgusted. How can you use someone who continually denigrates the US as she does? I know this complaint will no doubt fall on deaf ears, but I had to express my opinion. As a retired vet, I cannot in good conscience continue to frequent your stores while she is employed. My wife and I will find a new place for lunch.
Sincerely,
David Roscoe

Desired outcome: Remove her from your ads.

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Ms. Jean
, US
Aug 10, 2021 1:14 pm EDT

Disappointed that Subway has hired Megan Rapinoe in your ads. She is a hater of all that is America. I'm a vet. I'm going elsewhere for lunch.

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Brist cao
, US
Aug 07, 2021 10:30 pm EDT

The fact that you want someone fired shows what a lowlife you are.

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7:16 pm EDT
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Had stopped ordering food with Subway since it seemed like my orders were not fulfilled correctly. With the new menu that just recently came out I decided to give it another try, was very disappointed. Sandwich is always sopping with condiments, sandwich was always dripping and tasted like it was nothing but condiments. Hardly to no meat on the sandwich, mainly vegetables, if I were a vegetarian I'd be happy but I'm not.

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A
9:14 pm EDT

Subway Not accepting coupons

The Subway locations in Racine Wisconsin are not accepting the corporate coupons that are being delivered in our area. I tried to contact corporate, but never heard anything back. It's a joke. If the local stores are deciding not to take corporate coupons, they probably aren't buying the produce or meats from corporate either. The tomatoes at the location I go to have been disgusting, and they look smaller, like Romas. I think they're just doing their own thing now, and I will not buy from them again.

Desired outcome: Have corporate actually do something about this

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5:54 am EDT

Subway Mandatory vaccine cards to eat indoors

I will not shop at any of your stores that mandate this policy regarding a Vaccine that has not been FDA approved for this reason you have lost will be loosing my business

Desired outcome: Remove mandated vaccine card requirement

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12:02 pm EDT
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Subway Megan Rapinoe

Subway customer 3 plus times a week for 20 years until you hired the Purple hair hater Rapinoe. My family and I will never darken the door of another until she is gone.

The thing I hate the most about this is how unfair it is for the great employees that work at Subway. You have put them in a position that they can't win. They have no say over what the corporation does but yet the feel the anger and the loss of sales from the customer's.

Desired outcome: Dump Rapinoe.

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PhilfromCA.
Arroyo Grande, US
Aug 07, 2021 1:48 pm EDT

As a frequent Subway customer I fully agree. I wrote off the hiring of Jarred as an excusable mistake, but the hiring of Megan Rapinoe was a conscious decision to disrespect all that have fought and died for Americas freedoms not to mention the millions that love America because it has always been the most equatable country for people of all races.. but unlike you, I am done with Subway until they denounce the Woke culture publicly and completely.

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C
7:58 am EDT

Subway No meat

We ordered some subs my wife ordered a steak and cheeses there was two small spoon full of steak that was it on a foot long are you kidding me? 8 plus change for that.

Desired outcome: Would like a refund

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11:04 am EDT

Subway Higher prices and Half the meat and cheese

I went to Subway the other day and couldn't help but notice how thin the meat and cheese has gotten. I ordered a spicy Italian with cheese and couldn't taste the meat and cheese because the portions are so small now. Subway, you're abusing your customers with this business practice and will suffer the consequences of your actions. Your competition will eat your lunch, what's next 11" subs for the price of a 12"? oh wait, you already tried that. Why would anyone return based on your new business practices?

Desired outcome: Go back to the portions you used to have before its to late.

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11:11 am EDT

Subway Subway hires a traitor as their spokesperson!

I am boycotting Subway from now on! First, you guys hired a pedophile as your spokesperson and now you hire an athlete who hates her own country as a spokesperson! You hired Megan Rapinoe of US Women's Soccer as your spokesperson. She and other soccer players knelt during our national anthem at the Tokyo Summer Olympics. That was disgraceful and disrespectful to our great nation, our great flag, our great President Joe Biden, our soldiers who fight to protect our freedom, and U.S. citizens like me. She knelt during the anthem and dispected the 92 year old World War 2 vet who led the anthem, a man who fought for our country! This is not only an act of disrespect but an act of treason!

Desired outcome: Fire Megan Rapinoe and hire someone who loves our country as a spokesperson!

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Patrick Courtney
, US
Jul 30, 2021 3:12 pm EDT

Every time Subways commercial with the “kneeler” airs, Subway loses at least 65% of the viewers as customers. Smart marketing.

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U
11:59 pm EDT
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Subway You use American hating athletes to do your commercials

You used American hating pink haired soccer player to represent America and subway. You spit on my great grandfather grave and my grandfathers grave. And you are to stupid to realize it. I own construction company and subway was the most ordered for lunch. Not anymore you can go. Well you know.
And no you don't need to tell Obiden you are in fear of me. I would not wast my time with low life's like you're corporate leaders. Its Locale sandwich shops from now on.

Desired outcome: You realize you are spitting on American Solsiers with this [censored]

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Michael Holly
, US
Jul 29, 2021 11:09 am EDT

Good job! I wrote a similar complain to them about hiring Megan Rapinoe as their spokesperson! If she wants to protest, that's fine but don't do it by kneeling during our anthem at the Summer Olympics!

ComplaintsBoard
B
6:28 pm EDT

Subway Subway commercial on tv with megan rapinoe

I just saw the latest tv commercial for the subway with megan rapinoe as your spokesperson for subway, and it was very upsetting to see her on one of your commercials, after she took a knee while they where playing the national anthem, she has no respect for this great country by her taking a knee at the olympics 2021 while they where playing our great national anthem, I am a vietnam combat vet. And this upset me very much and was wondering how a american company could run a ad, for your company that disrespect our country and our flag that I fought for and 58, 208 died for, I just cannot believe this company would do that to this country where you make millions and for your company to do that is totally unacceptable, I will never steep one foot in any subway again or will hundreds of vet. Until you make a formal apology to this country and to the military that defended your rights to make millions in this country

Desired outcome: FORMAL APOLOGY TO THIS COUNTRY FOR THERE DISGRACEFUL AD WITH MAGAN RAPINOE

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4:04 pm EDT

Subway Anti-American

Rapinoe is NOT representing the US, she is representing her own selfish agenda and that of the far left knuckleheads. She is putting her ridiculous personal feelings ahead of the common good of the country. I can't believe that the US Olympics doesn't clamp down on this type of behavior as it is certainly not representative of the majority of the US. What a true disappointment!

You continue to keep her as your spokesperson and me, my friends, my family & all Americans will boycott you for good & you can finally go bankrupt!

Desired outcome: FIRE MEGAN RAPINOE

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Chris Schaller
, US
Aug 26, 2021 5:15 pm EDT

I agree with the comment above. I will no long be going to Subway as long as she is a spokesman for Subway.

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A
8:05 am EST

Subway CEO decisions, marketing, consideration of people with allergies.

They can come out with an entire new menu, where they add dairy to multiple items. But somehow can't update their allergen menu to reflect changes. I've called, submitted forms, and multiple comments and messages... still no reply and the allergen menu has not been updated.

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3:50 am EDT
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Subway Spokesperson

Remove Ms Raponie immediately. She is an embarrassment to our country and YOUR COMPANY. I agree with the Subway boycott and will not be visiting subway until Ms Raponie has been removed.

Desired outcome: Fire Ms Raponie

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1:06 pm EDT

Subway Coupons

I live in Stratford Connecticut. Our local daily newspaper carried a full sheet of Subway coupons, good through 9/3/21. None of the local Subway shops I have been to will accept the coupons. They say they are not in their computer system. Wondering if you can tell me which subway shops in the area (fairfield/new haven counties) DO accept the coupons. Quite frustrating. Kind of false advertising.

Desired outcome: a list of subway shops that will accept your coupons

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Anthony Rognsvoog
, US
Aug 05, 2021 9:20 pm EDT

Same thing happened to me. It's false advertising, and when I tried to complain to Subway they ignored me. Coming here was a last chance, but I know they wont do anything about it.

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aderresf
, US
Jul 17, 2021 1:19 pm EDT

Actually you may want to ask your parents this, this is not considered false advertising since the coupons say "AT PARTICIPATING LOCATIONS"

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aderresf
, US
Jul 17, 2021 1:18 pm EDT

Actually kid, this is not false advertising. I am pretty sure that the coupons say "at participating locations"

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L
1:35 pm EDT
Featured review
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I came in for lunch break from my job to order a sub and asked for a cold assorted italian assorted sub a young white lady with a very nasty attitude served me upon her making my sub she just put ham on my sub when I clearly asked her for a assorted itailian sub so I politely asked told her that I wanted a italian sub and she answered with an attitude and...

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8:52 am EDT
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Subway New spokesperson Megan Rapinoe

I am very disappointed in you Subway as a company! I have been a loyal and consistent customer for years. But since you have chosen someone who disrespects and hates our country I and my family will no longer buy Subway. When she takes a stand against our country and you choose her to speak for you that means YOU hate this country.. You need to apologize and cut ties with Megan Rapinoe. If you do this customers will come back.

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Life Is Great
, US
Aug 17, 2021 2:14 pm EDT

I am in FULL aggrement with this post and will not be eating at Subway until the company changes their advertising to someone who actually LOVES America.

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Lamon
HOUSTON, US
Jul 30, 2021 12:31 pm EDT
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My hometown has begun patronizing McAllister's and Jimmy John's. To hell with Subway and their [censored] corporate decision makers who choose such controversial idiots to advertise for them! Our local Subway has gone to hell anyway, employee's are dumb as a rock...

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Michael Holly
, US
Jul 29, 2021 11:23 am EDT

I don't blame you. Subway cares more for the all mighty dollar than our great country. Megan Rapinoe has betrayed our great country by kneeling during the anthem at the Tokyo Summer Olympics. She is a traitor who hates our country, our flag, and our brave soldiers who fought and died for our country. She also hates our brave men and women in blue who fight to take violent criminals off our streets! She needs to be fired as spokesperson and disqualified from the US Women's Soccer Team because she is not a real American!

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PatriotNation
US, US
Jul 21, 2021 4:05 pm EDT

Amen, thought they learned their lesson with Pedo Boy? Guess not ... Subway is run by the CCP!

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Linda Lambeck
Stratford, Connecticut, US
Jul 17, 2021 1:08 pm EDT

As opposed to Jared. lol

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Dennis Blair
, US
Jul 14, 2021 10:35 pm EDT

I agree 100%!

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g
, US
Jul 14, 2021 5:44 pm EDT

My feelings exactly and then some I know you're going to accuse me of being racist but too bad Subway was built on the back of working class blue collar workers of which the majority are white don't cry to me because black people and Mexicans don't buy Subway as much as blue collar workers that are majority White. So when you kick us to the curb by using a lesbian anti-American I hate white people spokesperson you've kicked the people to the curb that built your stupid business. You're losers Jimmy John's is my new restaurant of choice and after that any restaurant but your POS.

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3:48 pm EDT
Featured review
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On June 23, 2021 approximately 11:00 am I went into the store of this location with my 10 year old son. He like Subway sandwiches so I obliged his request. Complaint Incident: There was some food being made (I don't know the exact name of that order) and a couple standing by the order line. Nothing is out of the ordinary here. However, I asked if the...

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2:40 pm EDT
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Subway Rewards

On my account online, it says that I have 4 dollars worth of rewards, with one expiring on the 25th of June. I went to 911 Huron St. Vassar, Mi Subway and they are telling me I have no rewards! What is going on! My number [protected]! Joel Trautner. I am not very happy with this situation. Is your reward program a farce? I want this taken care of and expect extension on my rewards!

Desired outcome: Fix IT!!!

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5:50 am EST
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Subway Megan rapinoe

Nothing to do with service. Subway used Megan rapinoe in commercial. I do NOT like subway using Megan rapinoe (the kneeler) in their commercials. Will not buy any subway products from now on

Desired outcome: Apologize for using her. Fire whoever supported using Megan rapinoe ,the kneeler. Subway you disgust me

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About Subway

Screenshot Subway
Subway is a popular fast-food chain that specializes in sandwiches and salads. Founded in 1965, Subway has grown to become one of the largest restaurant chains in the world, with over 44,000 locations in more than 100 countries. The company's mission is to provide customers with fresh, healthy, and delicious food options that are both affordable and convenient.

Subway's menu features a wide variety of sandwiches, including classic favorites like the Italian B.M.T. and the Subway Club, as well as newer options like the Beyond Meatball Marinara and the BBQ Rib. Customers can choose from a range of breads, including white, wheat, and multigrain, and can customize their sandwiches with a variety of toppings, such as lettuce, tomato, onion, and cheese.

In addition to sandwiches, Subway also offers salads, soups, and sides. The company's salads are made with fresh greens and a variety of toppings, including chicken, turkey, and bacon. Soups include classic options like chicken noodle and tomato, as well as seasonal offerings like butternut squash and broccoli cheddar.

Subway is committed to providing customers with healthy food options. The company's Fresh Fit menu features sandwiches and salads that are low in fat and calories, and the company has also introduced a range of vegetarian and vegan options, including the Veggie Delite and the Beyond Meatball Marinara.

Subway is also committed to sustainability and has implemented a number of initiatives to reduce its environmental impact. The company has introduced energy-efficient equipment in its restaurants, uses eco-friendly packaging, and has implemented recycling programs in many of its locations.

Overall, Subway is a popular fast-food chain that offers customers a wide variety of fresh, healthy, and delicious food options. With its commitment to sustainability and its focus on providing affordable and convenient meals, Subway is a great choice for anyone looking for a quick and tasty meal on the go.

Subway Customer Reviews Overview

Subway is a popular fast-food chain that offers a wide range of sandwiches, salads, and sides. The restaurant has received numerous positive reviews from customers who appreciate the fresh ingredients, customizable options, and affordable prices.

One of the most significant advantages of Subway is the ability to customize your meal. Customers can choose from a variety of bread, meat, cheese, and vegetable options to create a sandwich that suits their taste preferences. Additionally, the restaurant offers a range of healthy options, including salads and low-calorie sandwiches.

Another positive aspect of Subway is the freshness of their ingredients. The restaurant prides itself on using fresh vegetables and high-quality meats, which customers appreciate. Many reviewers have noted that the food tastes fresh and delicious, making it a great option for a quick and satisfying meal.

Subway is also known for its affordability. The restaurant offers a range of meal deals and promotions, making it an excellent option for those on a budget. Additionally, the restaurant has a rewards program that allows customers to earn points and redeem them for free food.

Overall, Subway has received positive reviews for its customizable options, fresh ingredients, and affordable prices. Whether you're looking for a quick lunch or a healthy meal option, Subway is a great choice.
How to file a complaint about Subway?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Subway. Make it specific and clear, such as "Incorrect Subway Order" or "Poor Customer Service at Subway."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as the quality of food, cleanliness of the establishment, customer service, accuracy of your order, and any health or safety concerns. Mention the specific Subway location and date of your visit. If you had a transaction, describe it in detail, including what you purchased, any offers or promotions involved, and the payment method used. Clearly state the nature of the issue, such as receiving the wrong sandwich or experiencing rude service. If you attempted to resolve the issue with Subway, describe the steps you took and the response from the company. Explain how this issue has personally affected you, whether it was a waste of time, money, or an unpleasant dining experience.

5. Attaching supporting documents: Attach any relevant supporting documents, such as receipts, photos, or email correspondence. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Subway. In the 'Desired Outcome' field, specify what you would like to happen as a resolution, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to regularly check your account on ComplaintsBoard.com for any responses or updates regarding your submission. Engage with any follow-up queries or comments to facilitate the resolution of your complaint.

Overview of Subway complaint handling

Subway reviews first appeared on Complaints Board on Dec 5, 2006. The latest review Mixed Experiences at Subway was posted on Mar 31, 2024. The latest complaint Ordering Website via PC was resolved on Sep 22, 2023. Subway has an average consumer rating of 2 stars from 1140 reviews. Subway has resolved 151 complaints.
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  1. Subway contacts

  2. Subway phone numbers
    +31 205 317 300
    +31 205 317 300
    Click up if you have successfully reached Subway by calling +31 205 317 300 phone number 22 22 users reported that they have successfully reached Subway by calling +31 205 317 300 phone number Click down if you have UNsuccessfully reached Subway by calling +31 205 317 300 phone number 26 26 users reported that they have UNsuccessfully reached Subway by calling +31 205 317 300 phone number
    Europe
    +61 732 530 201
    +61 732 530 201
    Click up if you have successfully reached Subway by calling +61 732 530 201 phone number 8 8 users reported that they have successfully reached Subway by calling +61 732 530 201 phone number Click down if you have UNsuccessfully reached Subway by calling +61 732 530 201 phone number 9 9 users reported that they have UNsuccessfully reached Subway by calling +61 732 530 201 phone number
    Australia
    +65 62 272 557
    +65 62 272 557
    Click up if you have successfully reached Subway by calling +65 62 272 557 phone number 0 0 users reported that they have successfully reached Subway by calling +65 62 272 557 phone number Click down if you have UNsuccessfully reached Subway by calling +65 62 272 557 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +65 62 272 557 phone number
    Asia
    +961 19 996 63
    +961 19 996 63
    Click up if you have successfully reached Subway by calling +961 19 996 63 phone number 0 0 users reported that they have successfully reached Subway by calling +961 19 996 63 phone number Click down if you have UNsuccessfully reached Subway by calling +961 19 996 63 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +961 19 996 63 phone number
    Middle East, Africa
    +44 800 085 5058
    +44 800 085 5058
    Click up if you have successfully reached Subway by calling +44 800 085 5058 phone number 1 1 users reported that they have successfully reached Subway by calling +44 800 085 5058 phone number Click down if you have UNsuccessfully reached Subway by calling +44 800 085 5058 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +44 800 085 5058 phone number
    100%
    Confidence score
    United Kingdom
    +1 (203) 877-4281
    +1 (203) 877-4281
    Click up if you have successfully reached Subway by calling +1 (203) 877-4281 phone number 0 0 users reported that they have successfully reached Subway by calling +1 (203) 877-4281 phone number Click down if you have UNsuccessfully reached Subway by calling +1 (203) 877-4281 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +1 (203) 877-4281 phone number
    Director Sales Operations
    +1 (800) 888-4848
    +1 (800) 888-4848
    Click up if you have successfully reached Subway by calling +1 (800) 888-4848 phone number 0 0 users reported that they have successfully reached Subway by calling +1 (800) 888-4848 phone number Click down if you have UNsuccessfully reached Subway by calling +1 (800) 888-4848 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +1 (800) 888-4848 phone number
    Executive Vice President
    More phone numbers
  3. Subway emails
  4. Subway address
    327 Howard, Evanston, South Carolina, IL60202, United States
  5. Subway social media
Subway Category
Subway is related to the Fast Food Chains category.

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