Subway’s earns a 1.6-star rating from 1144 reviews, showing that the majority of sandwich enthusiasts are dissatisfied with their meals.
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Bad food
I had ordered 4 footlong sandwiches, 3 contained lettuce and it was slimy and on its way to being rotten. I physically got sick and my husband opened the sandwiches up and rotting ingredients is why I got sick. I order from the same store every time and service as well as product just keeps getting worse and this is why I will not order from Subway ever again! I hope the vomiting is over because this is really not good!
Read full review of SubwayMegan Rapinoe
I am dismayed that you chose to put this sorry example of an athlete and patriot in place to represent Subway in the media. She has not impressed me with her braggart ways on the field of play, nor with her disgusting displays of anti-American behavior. I, and my family, will no longer visit your stores until you have removed her from her current affiliation with your company.
Desired outcome: Remove Megan Rapinoe, she is no American hero
u new star rapinoe
thanks subway, as long as u use that in American as your spoke person, i will be eating at jimmy johns
Disgusting marketing campaign and media rep
Been going to Subway for many years, at franchises across the nation. But you have lost my family's business forever due to your selection of Megan Rapinoe and her repulsive anti-American antics as your latest marketing campaign/ploy. You've made a huge mistake, Subway, and I hope you never recover. You're clearly blind to what your customers want and expect. Massive corporate blunder that will go down in the annals of marketing history as one of the world's worst decisions. You beat New Coke by miles. What a joke. Yeah, stay woke and go broke. Will love it!
Rapinoe as spokesman
Myself, other family members and several friends will no longer patronize Subway. You made a conscious decision to hire the kneeler.. apparently you support dishonoring the United States of America!
Desired outcome: Drop Rapinoe immediately..
Using Megan Rapinoe in your ads
I have enjoyed Subway for many years and the shops in my area are wonderfully managed. However when I saw Rapinoe in your ad I was completely disgusted. How can you use someone who continually denigrates the US as she does? I know this complaint will no doubt fall on deaf ears, but I had to express my opinion. As a retired vet, I cannot in good conscience continue to frequent your stores while she is employed. My wife and I will find a new place for lunch.
Sincerely,
David Roscoe
Desired outcome: Remove her from your ads.
Disappointed that Subway has hired Megan Rapinoe in your ads. She is a hater of all that is America. I'm a vet. I'm going elsewhere for lunch.
The fact that you want someone fired shows what a lowlife you are.
Not impressed!
Had stopped ordering food with Subway since it seemed like my orders were not fulfilled correctly. With the new menu that just recently came out I decided to give it another try, was very disappointed. Sandwich is always sopping with condiments, sandwich was always dripping and tasted like it was nothing but condiments. Hardly to no meat on the sandwich, mainly vegetables, if I were a vegetarian I'd be happy but I'm not.
Read full review of SubwayNot accepting coupons
The Subway locations in Racine Wisconsin are not accepting the corporate coupons that are being delivered in our area. I tried to contact corporate, but never heard anything back. It's a joke. If the local stores are deciding not to take corporate coupons, they probably aren't buying the produce or meats from corporate either. The tomatoes at the location I go to have been disgusting, and they look smaller, like Romas. I think they're just doing their own thing now, and I will not buy from them again.
Desired outcome: Have corporate actually do something about this
Mandatory vaccine cards to eat indoors
I will not shop at any of your stores that mandate this policy regarding a Vaccine that has not been FDA approved for this reason you have lost will be loosing my business
Desired outcome: Remove mandated vaccine card requirement
Megan Rapinoe
Subway customer 3 plus times a week for 20 years until you hired the Purple hair hater Rapinoe. My family and I will never darken the door of another until she is gone.
The thing I hate the most about this is how unfair it is for the great employees that work at Subway. You have put them in a position that they can't win. They have no say over what the corporation does but yet the feel the anger and the loss of sales from the customer's.
Desired outcome: Dump Rapinoe.
As a frequent Subway customer I fully agree. I wrote off the hiring of Jarred as an excusable mistake, but the hiring of Megan Rapinoe was a conscious decision to disrespect all that have fought and died for Americas freedoms not to mention the millions that love America because it has always been the most equatable country for people of all races.. but unlike you, I am done with Subway until they denounce the Woke culture publicly and completely.
No meat
We ordered some subs my wife ordered a steak and cheeses there was two small spoon full of steak that was it on a foot long are you kidding me? 8 plus change for that.
Desired outcome: Would like a refund
Higher prices and Half the meat and cheese
I went to Subway the other day and couldn't help but notice how thin the meat and cheese has gotten. I ordered a spicy Italian with cheese and couldn't taste the meat and cheese because the portions are so small now. Subway, you're abusing your customers with this business practice and will suffer the consequences of your actions. Your competition will eat your lunch, what's next 11" subs for the price of a 12"? oh wait, you already tried that. Why would anyone return based on your new business practices?
Desired outcome: Go back to the portions you used to have before its to late.
Subway hires a traitor as their spokesperson!
I am boycotting Subway from now on! First, you guys hired a pedophile as your spokesperson and now you hire an athlete who hates her own country as a spokesperson! You hired Megan Rapinoe of US Women's Soccer as your spokesperson. She and other soccer players knelt during our national anthem at the Tokyo Summer Olympics. That was disgraceful and disrespectful to our great nation, our great flag, our great President Joe Biden, our soldiers who fight to protect our freedom, and U.S. citizens like me. She knelt during the anthem and dispected the 92 year old World War 2 vet who led the anthem, a man who fought for our country! This is not only an act of disrespect but an act of treason!
Desired outcome: Fire Megan Rapinoe and hire someone who loves our country as a spokesperson!
Every time Subways commercial with the “kneeler” airs, Subway loses at least 65% of the viewers as customers. Smart marketing.
You use American hating athletes to do your commercials
You used American hating pink haired soccer player to represent America and subway. You spit on my great grandfather grave and my grandfathers grave. And you are to stupid to realize it. I own construction company and subway was the most ordered for lunch. Not anymore you can go. Well you know.
And no you don't need to tell Obiden you are in fear of me. I would not wast my time with low life's like you're corporate leaders. Its Locale sandwich shops from now on.
Desired outcome: You realize you are spitting on American Solsiers with this [censored]
Good job! I wrote a similar complain to them about hiring Megan Rapinoe as their spokesperson! If she wants to protest, that's fine but don't do it by kneeling during our anthem at the Summer Olympics!
Subway commercial on tv with megan rapinoe
I just saw the latest tv commercial for the subway with megan rapinoe as your spokesperson for subway, and it was very upsetting to see her on one of your commercials, after she took a knee while they where playing the national anthem, she has no respect for this great country by her taking a knee at the olympics 2021 while they where playing our great national anthem, I am a vietnam combat vet. And this upset me very much and was wondering how a american company could run a ad, for your company that disrespect our country and our flag that I fought for and 58, 208 died for, I just cannot believe this company would do that to this country where you make millions and for your company to do that is totally unacceptable, I will never steep one foot in any subway again or will hundreds of vet. Until you make a formal apology to this country and to the military that defended your rights to make millions in this country
Desired outcome: FORMAL APOLOGY TO THIS COUNTRY FOR THERE DISGRACEFUL AD WITH MAGAN RAPINOE
Anti-American
Rapinoe is NOT representing the US, she is representing her own selfish agenda and that of the far left knuckleheads. She is putting her ridiculous personal feelings ahead of the common good of the country. I can't believe that the US Olympics doesn't clamp down on this type of behavior as it is certainly not representative of the majority of the US. What a true disappointment!
You continue to keep her as your spokesperson and me, my friends, my family & all Americans will boycott you for good & you can finally go bankrupt!
Desired outcome: FIRE MEGAN RAPINOE
I agree with the comment above. I will no long be going to Subway as long as she is a spokesman for Subway.
CEO decisions, marketing, consideration of people with allergies.
They can come out with an entire new menu, where they add dairy to multiple items. But somehow can't update their allergen menu to reflect changes. I've called, submitted forms, and multiple comments and messages... still no reply and the allergen menu has not been updated.
Spokesperson
Remove Ms Raponie immediately. She is an embarrassment to our country and YOUR COMPANY. I agree with the Subway boycott and will not be visiting subway until Ms Raponie has been removed.
Desired outcome: Fire Ms Raponie
Coupons
I live in Stratford Connecticut. Our local daily newspaper carried a full sheet of Subway coupons, good through 9/3/21. None of the local Subway shops I have been to will accept the coupons. They say they are not in their computer system. Wondering if you can tell me which subway shops in the area (fairfield/new haven counties) DO accept the coupons. Quite frustrating. Kind of false advertising.
Desired outcome: a list of subway shops that will accept your coupons
Same thing happened to me. It's false advertising, and when I tried to complain to Subway they ignored me. Coming here was a last chance, but I know they wont do anything about it.
Actually you may want to ask your parents this, this is not considered false advertising since the coupons say "AT PARTICIPATING LOCATIONS"
Actually kid, this is not false advertising. I am pretty sure that the coupons say "at participating locations"
Sub oder
I came in for lunch break from my job to order a sub and asked for a cold assorted italian assorted sub a young white lady with a very nasty attitude served me upon her making my sub she just put ham on my sub when I clearly asked her for a assorted itailian sub so I politely asked told her that I wanted a italian sub and she answered with an attitude and...
Read full review of SubwaySubway Reviews 0

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About Subway
Subway's menu features a wide variety of sandwiches, including classic favorites like the Italian B.M.T. and the Subway Club, as well as newer options like the Beyond Meatball Marinara and the BBQ Rib. Customers can choose from a range of breads, including white, wheat, and multigrain, and can customize their sandwiches with a variety of toppings, such as lettuce, tomato, onion, and cheese.
In addition to sandwiches, Subway also offers salads, soups, and sides. The company's salads are made with fresh greens and a variety of toppings, including chicken, turkey, and bacon. Soups include classic options like chicken noodle and tomato, as well as seasonal offerings like butternut squash and broccoli cheddar.
Subway is committed to providing customers with healthy food options. The company's Fresh Fit menu features sandwiches and salads that are low in fat and calories, and the company has also introduced a range of vegetarian and vegan options, including the Veggie Delite and the Beyond Meatball Marinara.
Subway is also committed to sustainability and has implemented a number of initiatives to reduce its environmental impact. The company has introduced energy-efficient equipment in its restaurants, uses eco-friendly packaging, and has implemented recycling programs in many of its locations.
Overall, Subway is a popular fast-food chain that offers customers a wide variety of fresh, healthy, and delicious food options. With its commitment to sustainability and its focus on providing affordable and convenient meals, Subway is a great choice for anyone looking for a quick and tasty meal on the go.
Overview of Subway complaint handling
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Subway Contacts
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Subway emailsmarketing@subway.com100%Confidence score: 100%Supportyasemin_d@subway.com99%Confidence score: 99%babcock_c@subway.com99%Confidence score: 99%
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Subway address327 Howard, Evanston, South Carolina, IL60202, United States
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Subway social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 12, 2025
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Most discussed Subway complaints
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Charge for food not picked up




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