Sonic Drive-In
Reviews and Complaints

I ordered a simple meal at sonic drive thru on the night of march 28th 2012. I had ordered a foot long coney and 2 deluxe burgers when our order was brought to us the coney was not a foot long when asked to exchange for a foot long we were givin attitude and told we would be charged a larger amount for the meal. my boyfriend went into the establishment to exchange the food and was told a lie that we had ordered something different which was not the truth. I had gone in to the establishment at this time and asked to speak with a manager. I was informed there was not one on duty and the only manager only works during the day. I then asked for a number to cantact a manager or the store owner. I was told that they are not allowed to give the phone numbers out. I then asked for the store number and the employees name. he tried to scribble down the store # and leave the name off so I had to rewrite the store # and the employee christians name myself. after leaving the location I had my boyfriend check our burgers and one had a bite taken out of it. I am so dissatisfied with this sonic everytime I eat at this location my order is messed up my last experience I was given a chile cheese coney without chili.

On March 25, 2012 my husband and I stopped at the sonic . We tried to place and order and no one came on to take the order. We continued to wait and finally stopped one of the girls delivering food to ask if the button was working. She told us no that they were behind on their service and stopped taking orders until they got caught up inside. After waiting more then 15 minutes someone finally takes our order. Not apologizing for our wait or explaining the problem which was rude. We placed the order then to wait another 20 minutes to get the order. How can a drive in stop taking orders ? We counted at least 7 people inside the place that did not include the two girls working out side delivering food. Now ithe smart thing to do would be put someone the workers standing inside in the cool help the girls delivering the food. We love sonic bit this was the worse sonic I have ever been too. Please send someone there to train and help manage the business because the services sucks . We will never stop there again . Next time we will stop at the McDonald's right next door and hope for better service. Thanks
I will be waiting for a response from you .

I wanted to try your new Sweet Potato Tots, so I ordered them and they are $2.50, I know that's not a lot of money...It is when you only get 12 tots. Carhop (Not mine, she had already gone back inside, I stopped another one) she said that is the small order. Need to either lower the price or add more tots. They were VERY good, but I doubt that I will get them again because of the amount you get for cost.
Store # 3408, ticket # 388, Station 03A.

I was in love with the sonic croissants until recently. They still show the picture of what they used to sell but when you get it, instead of the egg patty, you get this mutilated liquid egg thing thats paper thin and full of pepper and pieces of burger off the grill. I tried to make a complaint about it on the complaint line while I was sitting waiting for my order. While I was on the line waiting for 25 minutes the order never arrived so I pressed the button to ask where it was and the employee asked me "What order?" I was so frustrated that after waiting 25 min I said forget it and left.

I have been an employee of Sonic Drive Inn in Giddings for Two months now and have witnessed a lot of things. I have been accused of stealing $5. Cursed out by my manager in front of everyone because I wasn't feeling well and had to ask a customer to repeat her order more than once. That the manager has been seeing two of the employees and that they are pregnant with his babies. We have told management more than once that there was something wrong with the credit card machines that receipts were not adding up, but nothing has been done about it . Work environment is very unhealthy and unclean. employees are treated unfairly. Something needs to be done. please help.

Over a week ago, after my most recent visit to my local Sonic, I was informed to go online and sign up for their Cruisers Club. This way, I can receive bonuses, since I am a regular at Sonic.

I went through the sign-up process, step-by-step, and when I submitted my information, I was given an error. This error stated "You may not use explicit words." I was confused, and went through the page line by line. After closer inspection, the error was placed right above my last name. Yes, their "filter" system is telling me that MY last name is explicit, and therefore offensive. I am a person who hardly ever gets upset or offended, but after dealing with a lifetime of harassment and bullying because of my name, this hit a nerve.

Bear in mind, I have a VERY Polish name, and obviously am Polish. But it is not an uncommon name, as there are celebrities that share my last name, spelling and pronunciation.

I sent an email to Sonic over a week ago and have not heard a word back. It seems to me that they want to ignore this issue. I went back to the website to see if the error had been corrected, and it was not. Until there is some resolution, I am boycotting Sonic. This is a shame, because I love their food and the service is always great.

We went to Sonic on Midnight St. in CO. to get drinks. We ordered 2 Route 44 sweet teas and a DP no ice. On the way home I took a drink of my tea and it was soured! It was awful! So we turned around and went back, told the girl what was wrong and she said she would have that fixed for us. After sitting there for 25 MINUTES, I pushed the button again to ask how much longer it was going to be, and the guy acted like he had no clue what was going on. He said he would bring it right out. THE TEA HASN'T BEEN REMADE AND IT WAS THE SAME ONE!. I told the guy never mind i just wanted my money back and he had to go ASK "to see what they could do for me". Finally after waiting 30 minutes for a sweet tea, it was refunded. This is one of the many problems we have had there, but the worst one ever!

Always charged extra for additional favors : so why do we not received a credit for items excluded, ie whip cream on a shake,
onions on a burger?

As a 16 year old girl I was excited to get my very first job even at a fast food restaurant like sonic. Unfortunately I did not know I would have such a bad experience. I only worked there for 2 months and got terrible hours, and no one took in consideration for the days I asked off even if I put my requests in advance. But it gets worse. Since I was a new employee and all I needed to be trained so I could understand how to do my job. I was their for 2 months and was never fully trained. I never even carhopped I only did drive thru and even then I didn't know how to do most of the stuff there. On my first day I was never introduced to the crew that worked there or where things were in the restaurant. The working conditions were not very good at sonic either. The air conditioner had been broke there for as long as I was working there. And no one bothered to fix it or even address the problem. It is still probably not fixed to this day. The manager was very un professional along with some of the other employees at the work, vulgar language was used so much by everyone in the restaurant even at employees. I was cussed at once for not doing my job right and was even called stupid. If all this wasn't bad enough I didn't know when I would get off work because my manager would not tell me. I was never given a break when I worked for 5 hours. I'm still amazed to this day about how badly I was treated when I worked there. They didn't treat customers good either. Many health code violations were not taken in consideration by the employees there either. Everyone knows cherry limeades come with a tasty lime and cherry but people do not know that after making the drink the employees put in a cherry and a lime with their nicotine stained fingers in your drink. Mmmmm tasty think about that next time you go to sonic. Or I know how a lot of people love those good sonic burgers or " gourmet" hotdogs. Those hotdogs and burgers and other foods are made with bare hands and no gloves. If you call gourmet being unclean and unsanitary then sure sonics food is gourmet. I not only got a very little paycheck because of my hours but I had to ask for my paycheck because I was never given it on friday when everyone else was. So take my advice DONT GO TO SONIC and DEFINITELY DO NOT WORK THERE. Unless of course you like getting paid little money have terrible management and get cussed at. Or eating tasty health code violation food

I worked at Sonic for over a year and I ignored everything that was going on. I never commented about fifteen year olds closing the store at night by themselves. I never said anything about the managers eating food all the time without marking the product for the truck orders. I never said anything about the unprofessional conversations that the managers would have about each other or other managers from other stores. I never even commented on the constant sexual harrassment I received from my store manager where he would tell me to go into the storage room with him and give him oral sex and strip teases. He would have me bend over and clean drains so he could see my underwear. He would constantly pinch the girls and make crude comments saying things like 'girl, if you don't stop, I'ma grab them titties!' Being a minor myself, I was constantly feeling violated verbally and I was too afraid to lose my job to say anything. It would become something of a game amongst the managers where, when closing the store (as I liked to have a list of things I needed to do before I could leave) a manager would write the GM's name under my to do list, saying I had to 'do him' before I went home. I expressed my discomfort many times and nothing was ever done about it. I just recently got fired after being falsely accused of STEALING from the store. I was working drive thru and went to recall a ticket meaning to change no tomatoes to no lettuce or something really simple like that. I told the cooks the change to ensure that it would be fixed and scanned for it, clocked off the order, and handed the food out of the window. Apparently, as I went to press the clear condiments button, I accidentally pressed the clear item button. I was none the wiser until four hours later when my managers pulled me outside and told me about it. I apologized and told them I would gladly fix the mistake and that it wouldn't happen again. They asked how I would be so sure. I told them I would be more careful and that if I needed to recall a ticket, I would happily have one of them come over to ensure the mistake wouldn't become reoccurring. They said they needed more precaution and fired me on the spot, taking my tips for the entire night. I've been completely lenient with everything that has gone on in this store. I haven't said a thing about anything that has gone on to make me feel uncomfortable and disgusted. But this has been the final straw. I'm not keeping my mouth shut anymore. I'm not only writing this to you here, I am also taking this to the labor board and to anyone else who will listen.

Changed menu, increased prices. Got rid of popcorn chicken, cheddar bites, corn dogs, reduced happy hour times, and are rude. I order UN sweetened tea, and even when they ask, I get it half the time still sweet and have to ask them to come back and fix it. When you can go to McDonalds and get a large drink anytime for $1, that is where I will be from now on. Atleast they aren't rude, and McDonalds is smart enough to keep their prices reasonable in a rough economy.

on July 17th i went through the drive thru of Sonic. I ordered my food and paid with my ATM. Unfortunately, i was not paying attention and was given my food and not my ATM or receipt. It wasnt until the next day I realized and then called to see if my ATM was there. I spoke to the store manager who verified my order and name. He instructed me to come with ID so they could release it to me. When I arrived, the acting manager at this shift did not how to open the safe so I was not able to get my card. I followed up with a call early the next morning, (mind you, it is now 2 days later) I spoke to a gal who was very helpful. She checked both safes and could not find my card. She called her store manager and still no response. I then called in the afternoon asking for his contact info. I called and left a vociemail message and still no return call. This leads me to believe that someone has stolen my card from the safe or it was misplaced. I am in the process of filing a police report to report this incidence. So please...dont let them give you your food before giving back your ATM !