Sonic Drive-In
Reviews and Complaints

I travel in my RV full-time and have stopped at numerous Sonic Drive-In's across the USA. I enjoy the CroisSONIC® Breakfast Sandwich but most of the Sonic's I've stopped at no longer have this on their order board, and when I asked about it, I was told that they no longer serve this item, even though it shows up on their website.

I ordered the Breakfast Toaster which is the only other Breakfast Sandwich available and found that more times than not, the bread is hardly toasted and is very soggy.

The quality control on food temperature is lacking, as many times I will be waiting 15-20 minutes or more for my order, (even when there are only 1 or 2 other cars) and now, not only is the product soggy, it's cold; which tells me that my food was sitting for quite awhile before I received it.

I used to go to Burger King for their Breakfast Croissant Sandwich, but liked your CroisSONIC® Breakfast Sandwich so much better because you toast the croissant. If individual Sonic's are randomly allowed to discontinue this item, then Sonic has just taught me that it is a waste of time to stop at any Sonic, as menu items may vary, and are not consistent.

However, based on my experience of driving through every state, I know for certain that I can stop at any Burger King in the US and get a hot Breakfast Croissant and not have to worry if it will be on the menu or not.

I go to the sonic near my house frequently and it seems that my order is wrong more times than not, and I have to wait upwards of 20 minutes for my order. I ordered a chicken sandwich today with no mayo and extra pickles. When I got home and opened it, it had mayo and no pickles. I frequent this restaurant because I enjoy the food and it isn't convenient. I just thought you should know.

There is one individual employee at the Seneca Kansas drive in that literally NEVER lets me order what I ALWAYS get from every sonic I have ever been too. There is only 3 things that I actually order off the menu and I get them the same way EACH TIME. I order a peanut butter shake and add in cookie dough bites. Therefore I pay the 60 cents or whatever it is for the add in candys so it shouldn't be a problem for me to get them the way I want. Which is just in a shake. I order it as a shake because the shakes are so thick that you have to eat it with a spoon anyway, and I like it that way. And I don't like ice cream at all. I just like shakes. But it's really frustrating how there is only one employee in the whole building that is always there that tells me he can't do that. So.

1-7-18 went to sonic for ice cream took them 15 minutes to bring the order, ice cream was melted, asked the car hop to take it back and redo please, I was told " that is how we make shakes" if you want them thicker, order the cluster ones, they are only 2 dollars more, but they taste better...so I have to bye what they want?...that is crazy...she took them to redo...a manger came back 15 minutes later and said, when ever you want a thicker shake say so when you order. We took our shakes and left...come to find out they were the same one at the beginning...we got home and put them in the freezer for a while. what a rip off we got just melted drinks...will never go back to SONIC!

This makes the 3rd time I've been to Sonic in Many, Louisiana and they stop selling food early. They say they close at 11p.m. But when I pulled up to order they say they are only selling drinks and ice cream. Notice the time I send this, and they won't serve me food when I hurried to get there after work. I'm very upset about this situation. Please get this resolved so people like myself won't be disappointed anymore.

My coworker Precy Collins is selling drugs out of the workplace ive seen her with my own eyes and she brags about how much money she makes and the managers know about it they also be using drugs on the property she have ppl to order something then puts in bag she said she will never get caught she also said shes gonna start letting her people come up here and sell drugs

On Dec 17, 2017 I went to Sonic to buy Breakfast. The clerk got my order wrong and blamed it on me. She did not read it back to me like she should have. She did not suggestive sell nothng. If I Would have been a mystery shopper she would have gotten a minus 100 yes the customer service was that bad. She was rude and my food was cold and my tater tots were very old. I spent my hard earned money I should have got gpod food and been treated well.

The Sonic Drive-In has illegally employed a minor without parent permission. The minor is now failing school and working past curfew.parent has requested that Sonic not allow child to work at all. The night manager threatened to call the police on the parent trying to pick up her child. Parent had to go to police department who then confirmed that the Sonic employer was indeed breaking the law and advised parent to make a complaint to the corporate office first. Next step is a law suit.

I go to the W walnut sonic every day. I love the employees there, they are always very sweet and helpful. But I noticed a sign on the drive thru window posting the "early" closing times for Christmas Eve and New Year's Eve. I was appalled to see the store won't be closing until 11pm! Those ladies and gentlemen work hard every day. They should be able to spend the day with their families like everybody else. It made me very sad to see they won't be able to see their families.

The last 3 time I've went to the Sonic Drive-In on 1124 E. Stone Drive in Kingsport, TN, I have ordered an ultimate burrito. All three time there was no Baja sauce on my burrito. Considering when I order this particular burrito I ask for no bacon, I'm technically just paying more for a sausage, egg and cheese burrito. Today at my visit I asked that they please make sure to put Baja sauce on my burrito and that it hasn't been on there my last two visits. Well, I get my burrito and it's not on there again, and this time I even asked for it specifically!

The general manager at sonic on stockdale and Allen road in Bakersfield California is absolutely a menace to the public and work force when she can out right be rude and with attitude to a paying customer but if that wasn't bad enough already but she went off on my 15 year old daughter and for what all my daughter did was order food 4 American dogs and one chili's dog I have and kept receipt as well if needed this is not the first time experiencing orwitnessing such with this general manager Jessica candia she shouldn't be allowed to work as general manager or any other job for that matter that deals with people she's rude and a [censor] is hope something is done this time for if not I will seek further up in getting said woman terminated for she isn't right and also I will let others not to go there due to the many problems with said person I would appreciate if I'm contacted about this problem and what was the result of action taken concerned customer donewrongly feel free to contact by mail or letter 15025 Sunnybank Ave Bakersfield California or my cell is [protected] my name is katrena Dennis or email me at [protected]@gmail.com

I went today to get two hotdogs and a bundle burger with malt. The food was cold and my hot dog had nothing like the picture did on it. It also looked like I hade something like in my bun. This is so sad. Our small town already doesn't have great places to eat and this is insane to serve food like this. When I go for the car hop it was always a hit or miss to get a hot burger. It sucks because I'm when it's hot it's delicious, but not cold and no chili and cheese like picture a bit of some false advertisement.

On the evening of December 5, 2017 my friend and I went to Sonic Drive-In to get some burgers. (Jr. Deluxe Cheese Burgers w/ bacon added to be exact)There were no cars in the stalls so we assumed we would get the food fast. We assumed wrong. It took about ten minutes to get the burgers. After getting home we found the burgers to be drawn up, hard and mushed as if they were zapped in a microwave for too long. Even the lettuce and tomatoes were warm and mushy. We attempted to call the store 3 times to inform them of the order they sent out and no would answer the phone. So I feel I have no recourse but to submit a complaint in this form. The order was only for the burgers at the price of $5.28 but one should receive what they pay for.
My friend and I love Sonic and we go at least once a week, however we were sadly and highly disappointed in the service on last night.

12/3/2017-my niece & nephew called in to work because their grandfather/dad passed away. Their grandfather was like dad to them. the manager at the store gets mad and says "why call in he's already dead nothing you can do. I went & asked for a supervisor above him. He stated he can do what he wants & he is the top dog very unprofessional! Said he wasn't scared. As much as I wanted to become ruthless, I was not going to become foolish as this guy Joseph was. He admitted to saying what can you do their dead! I wanted to pop him in the mouth! if this is what sonic allows, I will send word to all car & biker clubs and businesses & assure business will decrease! Unprofessional! Adults anger when todays kids disrespect yet will not lead by example! Sad! This guy needs to be terminated! my complaint will not stop here.

My husband and I went to sonic in Newton, MS this evening to get 2 number 2 meals, all the way, with sweet tea and diet coke. I told the employee we would like tots rather than fries, screen was still showing fries so I proceeded to mention we wanted tots instead of fries. The girl taking our order kept coming on like she didn't understand and then proceeded to start hollering tater tots on the speaker very loudly and rudely.. I don't understand what the problem is..its not hard. I would hate to know if she would have had to customize my burgers a certain way, she would have probably came through the speaker... I thought tots instead of fries should be pretty routine at a sonic drive in..? I haven't been to this specific sonic in a VERY long time and will not be back for a VERY long time.. cant even give them a chance to get right. You probably already can guess that we put the truck in reverse and left immediately MAD... and went to McDonald's up the road where the girl on the speaker was very cheerful and all staff were great delivering our order..and the food was fantastic! Thanks McDonald's for taking up the slack from our horrible experience at Sonic..I will not support sonic in Newton anymore! Not a chance..

Sonic drive in @ 2316 Mr Rushmore Rd, Rapid City, SD is one of the worst places to eat out if you prefer good customer service, friendly employees, food prepared correctly, etc. 12/1/17 & 12/2/17 have made me NEVER want to go back there again! Not only was I told, "if you don't like the prices, you can go somewhere else, " but the general manager was just as bad acting as though I was an annoyance in her way. I broke my tooth off from some over fried onion rings. This place obviously can't figure out how to do their job right, the first time. They need replaced with a restaurant that can.
But if you are ever in Rapid City, SD and get a Sonic drive-in craving, the restaurant on Jackson Blvd is amazing and wouldn't allow for their employees to do or say what happens at this restaurant. I will be driving the extra 6 miles to go to them from this day forward. I didn't by even get refunded for the over charge on my receipt from Mt Rushmore Rd! Sad, they are losing too many customers with their horrible attitudes, so they steal from the ones they do get.

I frequently visit Sonic restaurants. I forgave wrong orders on several occasions, but now it seems to be habit forming for Sonic employees, they continue to add onions that I ask to be cut from my burger due my allergic reaction, which caused a very serious breakout, and on a couple orders my tater tots were burned. On my last visit which was on November 29, 2017 I ordered 2 double fractures that came with shakes and was given the wrong flavors which I couldn't bare to drink.

I wish to be compensated for this poor and repeated service because I visit Sonic more than three times a week. Please respond as to what measures can be taken on your part so that I may continue to be a loyal and satisfied customer.

Thank You In advance For Your Immediate Attention and Cooperation

Ms Cathrlyn Coleman
EMAIL:. [protected]@gmail.com

12/1/2017
I came today to pick up lunch for my office at the Oxford, MS, location on Jackson Avenue. When I brought the food back, I noticed that my Bacon Cheeseburger Toaster did not have any meat patty whatsoever on it. I was not satisfied paying the full price of $7.62 for basically a lettuce and tomato sandwich. I would like to request a refund of some sort.

Our sonic in our home town is awful. We went there tonight to a stall and ordered food to bring home to our family. We ordered 2 wacky pack cheeseburger kid meals I plain and one with ketchup only 1 had tots and 1 with tots with cheese and 2 sodas, then2 hamburgers with hickory sauce lettuce tomato and onion an order of large tots then a double bacon cheeseburger deal with cheese tots and a sweet tea. when we got home the wacky pack burgers had no cheese or the double bacon cheeseburger the wacky pack with cheese tots had no cheese we didn't even receive the large tots 1 of the hickory burgers was right and the other had mayo and pickles non hickory sauce and all of it was cold.This is not the first time they messed up they almost always do. I am so tired of their mess ups.

I went to the sonic last night and my order was not only wrong I was missing food. I called to let the manager "Dee" know and she acted like I was bothering her. A few minutes later I arrived back at the sonic and asked for the manager to come out I had just spoken with her. A lady comes out and says what's the problem I showed her the 6 tator tots in the bottom of the bag and asked if thats how they do business, she said no grabbed the bag turned around and walked away. No apology nothing. The only reason I didn't ask for my money back is the Girl that brought the food back out to me was very apologetic. If she's going to be a manager she needs better management skills.