Sonic Drive-In – Page 59

I went to the Sonics in Aiken sc on Richland ave and this was by far the worst experience I have ever had at this Sonics I ordered my good with details of how I wanted it then it still came out wrong upon the food being wrong I got half of my order and was told that I would have to wait for the tater tots when the young lady mentioned that I asked her how long would it be because I didn't want to be late for work upon bringing the tots they didn't put in three only 2 I informed her that I was missing a order of tots and now to have to wait again I know that I was going to be late the manager comes running out to my car accussing me of hiding tater tots implying that I was hiding food for free ones...mind now that I come to this location with my grandkids and my own children for relaxing I don't mind spending money for my entertainment with family but for her to threaten to call the police on me for tater tots was very upsetting and then when I went to ask for the manager so I could speak with she comes to the door very rudely saying she was the manager... I am a regional general manager and to have some one like her work for your company is very bad for business her attitude was awful I will take my business somewhere else

I stopped by the sonic on Peoria and 51st ave on 03/10/18 at 4:30pm. My drinks did not taste right so I told a employee that they didint taste correct and If I could speak to her manager and she went and got the manager. The manager came out and didint ask What the issue was or if she could fix the problem she just took the drinks and refunded my money and threw all the drinks away in the trash in front of me. She than wanted to still charge me for the drink I had forgot in my car (since there was 4) I couldint carry them all. I waited 10-15 minutes total being there complete waste of my time and was very dissatisfied with the customer service and lack of interest in finding ways they can improve service in the future the cashier number is [protected]

On Wednesday March 7 I visited one of the sonic restaurants (502 N Belt) in st Joseph Missouri. I ordered 2 chicken strip meals with 4 drinks. After a bit it came up on the screen the carhop was headed my way. After about 10 minutes I seen the carhop go out the door going the other direction with an order that looked like mine. Pretty soon he came back with one of the meal boxes open. I watched him and he went inside and put it back down in the bag. Then he came in my direction with the food he had delivered to someone else. I told him I didn't want that box that was delivered and opened by someone else. He tried telling me it was a different box and I told him no it wasn't because I watched you put it back down in that sack. He smiled at me and I told him I wasn't paying for it unless they made me another one. He took it back in and when he delivered the new box and we got home there was only about a teaspoon of gravy in the cup. I go to that sonic all the time and that was the second problem in three days I had. the first one was waiting for 15 minutes for a glass of tea and they weren't even busy. Made me late for work.

I have visited the Sonic located on Washington Road in Evans Ga three times within 5 days. I order the exact same thing each time. Yet, the order has been wrong 2 of 3 times and the total of the order has been different all 3 times.
My order is simply a bacon cheeseburger, PLAIN, and with no bun, and a cup of ice water. Yet one order I was given the burger on a bun. Today I was given the burger, no bun, but it had lettuce and tomato on it, which I specifically requested to be left off. I even make it a point to say, I only want the burger, cheese, and bacon. Nothing else. 2 of the 3 visits, I've not been given a fork to eat the burger with. I've never been charged for water, yet today, when all of a sudden I'm told that Sonic charges for water, the order is 10-20 cents less than the 2 previous orders. Of the 3 orders, one was $4.98, another $4.88, and the third was $4.78. Again, I order the EXACT same thing each time.
My last point of this complaint is that I do not understand how just a plain bacon cheeseburger is almost $5! Seriously? There isn't much to the burger for it to be worth $5.
I will not be returning to this location.
I also attempted to complete a survey, however, the survey asks for an ID code on the bottom of the receipt. There is no ID code on the bottom of my receipt.

I order a couple of hot dogs from Sonic on yesterday and the bread that came on the chilli cheese hot dog had mold on it. This is very unhealthy, I couldve end up sick or someone else because of this problem. This has mostly definitely changed my opinion on Sonic, which I once upon a time loved. But, this has officially changed it on how they keep their food, sanitize, and teach their employees how to serve a healthy hot dog!

I am a frequent customer here at my local Sonic and I have always been treated very well, that was until today when I had the worst experience and will probably never go back again. The thing I cannot and will not accept is to be treated like a incompetent person and to be laughed at, and that is how I felt I was treated today, the manager on duty was the one who delivered my food and she was very very unprofessional and honestly I cannot believe she is a manager cause she lacks all the qualities a manager should have. Her name is Jonie and please do something about this before she ruins another customers experiebce. Thank you for hearing my complaint

I frequent Sonic's on a regular basis. Customer Service for the most part is phenomenal, with some exceptions of course. I love the idea that you are continuously upgrading your menus. My problem is that I always ask for the Lemon-Berry slush (which consists of a real lemon slice). The more I explain to the operator this is what I want it is never the same thing. They are always serving me with a Lemonade slush (which is overbearing) and add strawberries to it. The picture is advertised on the board and it states Lemon-Berry frozen. It does not matter how I order it I always receive the Overpowering Lemonade slush with Strawberries. Please bring the "Old Fashioned" Lemon-Berry Slush back and retrain the workers on how to make it correctly.

We came to our local sonic for the $1.00 hotdogs on presidents' day and when I went to take a bite out of my hot dog there was ink printed on to it. I think your employees should pay more attention when they are preparing food for the customers. I have been in the food business and this would never happen if I was handeling food and serving to people.

I ordered 2 chili & cheese with onions & mustard and 1 plain. I got 3 with chili & cheese. I called in for onions & mustard and she said they would be right out. They never did bring them . The girl who took my order talked so fast you couldn't understand her. They get in such a big hurry they cut you off before they get your complete order. This was at the Chickasha store at 3:15 pm.

This is worst experience I have ever had with any hamburger joint in my whole life. My wife got two burgers and the meat would not be good jerky let alone be classified a burger. I spent 13 dollars and got nothing for it except the trash and what ever eats the trash. I will never spend another dime in one of their place of business again. If I knew the main office I would send them this review also. Discussing burgers and a disgrace to offer them to the public. No to me again.

I have eaten at several of my local Sonics over the last couple of months, and I am very frustrated that I am not able to leave a tip for the server on my credit or debit card. I no longer carry cash as a rule, and I am far from the only person in this modern age that has that preference.

I find it appalling that you make it so easy for average customers to stiff excellent service and so difficult for us to reward it. Please consider modernizing your credit card machines to automatically provide a tip percent like most modern restaurants that rely on tipped employees do.

We ordered specialty drinks, which is what we simply love about sonic!...3 of them were wrong and so I called them back in to let them know and if they could fix them. Unknowingly, the manager, ben matthews was the one who took the complaint. He then proceeded to cut me off as I explained the dilemma & instead asked if we wanted a cup of cream to add to our drinks, since that was what they were missing. I wasn't aware that he expected us to obviously make our own drinks. I was extremely dissatisfied with the service & how he handled the situation. When I asked his name, he was very proud to give it to me with a smug attitude. Disappointing to see a manager tainting such a great establishment!

Last Thursday evening I ordered a double cheeseburger from the Sonic in Keller, TX to go. Once home, the patties where very hard and cold. They obviously had been a warming drawer way too long and were awful, not up to Sonic standards at all. I was hungry, and I ate only half the burger before I could not stand to put in my mouth. I got a stomach bug, diarrhea, and felt awful for the next three days. Tell your operators to monitor there beef and when they make a hamburger to make as if they had to eat it themselves.

On feb 10th at 2537 bemiss road valdosta ga 31602... on multiple occasions going thru the drive thru the black girl her name was ebony was very hostile and rude, this last occasion we had gotten our food and was missing some chili cheese tots and some regular tots when we went back up there with receipt in hand she basically acccused us over trying to get more food and being dishonest... another lady came out and diffused the situation and gave us the missing food... iv never left a bad review at a fast food place before but this is a small town and we have values and it really leaves a bad taste in mouth knowing this girl is working at an establishment that deals with the public... very bad for bussiness sonic!

After coming home and anxiously waiting to eat my banana split, I was very disappointed. I had eaten the end with the strawberry and then went on to the chocolate part. I went to take the spoon out with the chocolate and there was something hanging from the spoon. I took a napkin and pulled out a long strand of hair. Of course I threw the rest of the banana split away. I do not complain very often but now I am not sure if I want to continue eating at your establishment. Are not hairnets enforced? Sorry for the complaint.

I have been working for multiple sonic drive ins since the age of 18 and this is the only sonic I have worked at that has disrespected me so much that I am pushed to the point that I have to call my husband in tears because of my managers and coworkers disrespecting me.. I have always enjoyed working for sonic but this location has been the worst sonic I have ever worked for and the most disrespectful towards myself, and my family.. I have tried to tell the store manager but he does nothing about it and says that its my fault.. I did not know where else to go so thats why I am making a formal complaint.. I would really like to talk to someone about this matter

I was waiting to see if our supervisor was going to do anything about one of our managers judy head getting physical with a coworker of mine. As usual she did not get in any kind of trouble. I have been working at this location for a long time and judy has gotten physical with several employees.. All of color. She is a white lady to better make sense. Several complaints have been made towards her to our supervisor about her being physical towards us, throwing food at us, cussing us out, calling us [censor], and [censor] you.. Yall are all worthless, hurry the [censor] up.
On her really bad days not allowing us to drink water. I have to stand up now and hopefully make a change. I witnessed her get physical with one of our best employees. She is hispanic. She has always picked on her.. I believe she may be racist she will bring snacks for everyone to eat on but as soon as she goes to get one she will snatch it from her.. Which is so unethical, this coworker of mine has expressed her concerns with our supervisor but of course he ignores it. Back to the point she made some fudge said it was for everyone I told her try a piece as soon as she did. Our manger came behind her shoved her and than grabbed her from behind trying to take the piece of fudge away from her hand. My coworker told her do not touch me again and she immediately went to our supervisor and told him that she will not touch her again. Yes, he spoke with her but that is as far as it went. Knowing if any employee were to have shoved him they would have immediately been fired. She is way out of hand. And they are allowing it. Bully is the only word for it. Please please do something! There are cameras! It happened feb. 7 between 12:00 -12:20 lunch run.

Went to the sonic in Bald Knob Arkansas, pushed the red button, and the button activated sign showed on screen. I sat there 12 min, watched three of the 6 cars that were there have the same bad service and leave. I mean if you are short handed at least have the common curtesy to let people know. I love both the Sonics in Searcy Arkansas, but honestly have always had bad service at Baldknob. I will never be back to the Baldknob sonic. February 7 at 7:15 pm is when this happened.

Desperate for help. The breakfast manager, Judy Head, has been allowed to disobey safety hazard rules for years. She claims the supervisor, Michael Morse, knows about it and does not care. Which, in fact is accurate. Not only has employees brought it to his attention but, so have other managers. Michael simply brushes it under the rug. The owner Lou Morse has witnessed her cigarette ash tray within 10 feet of the kitchen and on several accounts refused to say anything to Judy Head. Judy wipes her mouth with kitchen rags on whatever station she is working on and proceeds to clean her station with it. She leaves her hair without being tied up until the next manager comes in. There has been several occasions where customers and employees have found her hair in their food. The auditor from NSF also found her hair inside one of the sanitizer buckets. When brought to her attention she argues back denies it and responds with, "Where's the DNA?" The other main issue that is disturbing about the breakfast manager is her being allowed to smoke her multiple cigarettes during breakfast not even 10 feet from the kitchen and as an order comes in she handles customers food without washing her hands. There have been several complaints of customers getting sick. Enough is enough. The customers that come through there are so kind and we receive a lot of the elderly. Some of the employees that have been working there awhile have developed a more so personal relationship with them because of that they know that some of the customers that come through there are allergic to either cigarettes or cigarette smoke. The majority of the employees are indeed afraid to speak up due to the several attempts of trying to bring awareness to the supervisor. The breakfast manager and supervisor have more of a friendship type of relationship rather than employee to employee relationship. The fear comes from if one were to speak up than they would get into trouble or fired. A video has been attached hopefully to bring attention to someone with higher power to bring a stop to this. It is disheartening knowing why some of the customers are getting sick after eating food at this location. Thank you so much for your time.

Hi, my name is Monique, I have a complaint about the Sonic App. I have been signed up for a while and last night when I submitted my Credit Card info and saved it I was logged out. I have tried to log in multiple times and either I put in the wrong email or password. So I asked clicked on forgot password and then put in my email [protected]@yahoo.com and it says the there will be a temp password sent to me and I never received it. I've tried many times and ways to log in but nothing, since I put in my Credit Card info. Please help.

Thank you,
Monique Banegas
[protected]@yahoo.com
[protected]
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