Sonic Drive-In
Reviews and Complaints

I placed my order through the app. 7 shakes I'll be there at 9:35. Checked in at 9:36 at 9:44 the screen in the stall said being delivered. It finally gets delivered at 9:50. Out of the 7 shakes: 5 of them are runny as if they are just made of milk. As they are being ha ded to me through the window the cherries are already sunk down in. This includes the master shake that was ordered. The other two shakes tasted chalky and left a gritty feeling in the mouth afterwards.

m&m blast maybe had literally 6 m&m's and that was at the top! it had bits of peanut butter which i cannot have! very unsafe! added extra whip cream and it had the tiniest amount! i called to complain and to get it right but the manager was not helpful and said all he can do is send a gift card for the mini blast! seriously you could of cause a severe allergic reaction and didn't even make it right and you want to mail me a gift card only for that one item? like a couple of $$$? this is the worst customer service ever! we go to sonic so much as a family and this is very disappointing! it is the 4th time they did not add the candy into our blast and i kept giving them the benefit of the doubt but this is it!

They completely got my whole order wrong also gave me a burnt rotten hot dog I wet cheeseburger and the service seemed as though he was on drugs he we could not understand or comprehend anything that he said and they didn't give us a receipt so that we could return and get a refund this was the worst experience I've had my only at a Sonic with any fast food restaurant and I'm pregnant and allergic to chocolate and they put Oreos in my cheesecake shake

Turn over od employees making ordering process slow.Waited 20 minutes on a drink.The service use to be good.What are they doing to make longtime employees leave They are making things hard on employees that has been there.They passed other employees up & gave crewleader to a lady that had been there 2 weeks & didnt know how to train anyone instead letting long time employees train them. Who is running this place.It wasnt like that til this year.Bo one should have to wait 20-30 minutes for 1 drink!

Lunch was brought to me at work by my pastor's wife . She got a double meat cheese burger and got me the number 1 with onion rings and a coke. On way to bringing me the burger she was eating her and talking how dryy it was and said meat looked burned around the edges. Well when I got mine the meT was dry and seemingly burned around the edges. So I called them and they say if We bring the burger back uneaten, they will replace them . For real... I m at work. How about just fixing the burgers right the first time with fresh meat or meat that doesn't look like it was freshly cooked. Always a oriblem at this sonic. And I keep calling and the rudeness and messed up orders keep happening. So it does no good to call. Ordered a breakfast burrito with EXTRA bacon one morning but checked it before leaving and I Had a half slice of bacon. This is the sonic on my way to work. I go to forest hill sonic otherwise and never have problems and if I do which is rAre, they gladly fix it and gladly. This sonic is rude and always act like they are mad at the world

A bit disappointed to get all the way home and find that my chicken dinner had no gravy. Called the store and was told it was DISCONTINUED.
Whaaaattt? That gravy is why I buy this meal. It totally compliments the meal.
I won't be buying anymore chicken dinners until the gravy comes back.
Sorry Sonic. I'm sure speak for many others that feel the same.

I think one of your employee's is working under someone's else's ssn in Columbus ga. She is working under someone else's ssn to dodge paying child support and one of your managers is helping her to achieve this goal. I dont know which location it is but i know it's in Columbus ga. I know she used to work at the whittlesey Blvd location before. Her name is Shetonylla Daniels

Was on FB today and thought you should see this! It is totally disgusting! I am sooo surprised at Sonic! Not the organization, but that they would hire folks who do this!
"Amber Joy Henderson wrote: Y'all look what Sonic served me after I sent my food back for it being burnt. The cook thought this would be funny. He personally came and apologized and handed me this meal. After biting into it, I knew something wasn't right. Sonic on WALDEN ROAD IN BEAUMONT, TEXAS. I seen all the employees laughing through the windows too btw... we'll see who gets the last laugh. *I ripped through the middle that's why it look like that*"

Really?!?!?!?

Tuttle, Ok has got to have possibly the worst service of anywhere. I sat in stall #2 for 5 minutes without anyone answering. There were less than 5 vehicles at this place and I noticed several had left with the same frustration I experienced. Surely there has to be some remedy for this lack of willingness to do a job! A new manager? A new staff? Whatever it is should be resolved!

6/22/2019 at 11:15PM Thomasville NC
My son went to sonic to get the new milkshake "cake batter". After 2 weeks of trying to get one, he finally did. He had purchased 2. After he got home he gave one to his brother and it was totally not mixed up at all. It looked nasty. He took a picture of it for documentation if needed. My boys have tried several times to purchase this but the sonic in our town always said that they were out of ice cream or their machines were broken. We thought that we woud give it one more try. Not any more! The sonic in our town does not have a good reputation anyways and this is not helping them succeed. They spent all this money on renovations but if they do not hire people that care about the company that they represent then it is not going to make it. So far I personally have heard at least 4 other people who have had a bad experience at this particular location within these last 2 weeks.

I live in Comanche Oklahoma and only live 2.9 miles away from out drive in. I pre ordered my food by calling. Placed the order and left my house right then. It took less than 4 minutes to get there. My food at best was room temperature...how is that always happening. The food should gave been hot. The tater tots were out right cold. The double cheeses burger was Simi warn and the regular hamburger wasnt even warm it was room temperature...i may have only spent 14 dollars and change but I want hot food. Thank you Johnnie Davis.

Your location in Hayward California is terrible the manager owner suck every single person that works in there is rude disrespectful the city of Hayward will be trying to boycott this place you treat people like crap And feed OLD BAD EXPIRED FOOD! Your stomach 31187 Mission Blvd. in Hayward, CA 94544 drive-through number is 741 check number 770740 Halle and Joe is very rude disrespectful need to be re-trained in customer service

Today June 21, 2019 my kids and I went to the Sonic Drive in at 91st and Yale in Tulsa, Ok around 2:30 and ordered 3 drinks. I pulled forward to the window to pay for my drinks and informed the lady at the window I never got my debit card back. She said she handed it to me folded up in my receipt. It was not there and so I pulled forward to check my car and it was still missing. I drove back they the drive thru and asked her to check the floor while I pull forward and llook in my vehicle some more because it is still missing. I eventually asked a carhop to bring the manager out. The manager came out and she said she was reviewing the video and saw her hand the card and 2 receipts to me. I informed her I didn't get 2 receipts and asked her at what part of the transaction did she hand it to me and she asked me what I got to drink and told me it was in the middle. Then she said she will go review the cameras again and I continued to search they my car and she came out about 10 minutes later and said yeah she handed it to you in a folded receipt and I told her she did not hand it me and I will not leave without my card. She said I searched the floor inside and I wasn't able to find it. She said the only place I haven't looked was the drive thru. Remind you, I spent approximately 30-40 minutes there and looked in the drive thru and can even across it about 10 feet away from the window as if it had been thrown out and they were trying to cover up for what I feel were lies from both the manager and the window employee. I also let the manager know my order drinks were wrong during this whole process and that was never addressed either.

I just sat half of my lunch hour in your drive-through just to get to the window to find out that you don't except my card . They have no reason for it it just gets denied there should be a sign outside saying that you guys don't except Indiana cards. I can take that card anywhere else in the world and use it except for sonics . So I called the manager and I still don't get my food and they don't even offer anything.
I've worked in customer service my whole life and the manager there is rude and fake . I will never be returning to sonics.

06-18-2019
Wewoka Oklahoma

I order from the sonic app, well i went to pick it up, turns out they lost my order, but my card was charged and they couldnt found meal. instead of getting me what i order and paid for. they made me order it again and pay again. thats was stupid. But i was hungry so i did. but my card will be refund in 72 hours.
the lady that served my food was hateful, and the manger would not come out and talk to me.
BAD CUSTOMER SERVICES.

They have signs posted in drive thru window starting do not put money in cashiers face when she opens window also have a tio cup that says I do more than drive thru. My family and I stopped thru for burgers and shakes family of 4 my bill came to $28 and I was just shocked how long food took and how absolutely rude they were in drive thru then to see the signs..ridiculous they need an attitude adjustment there. I dont think I'll be returning even though i come through almost every day for a drink on my lunch break. Camden county ga st.marys

On 6/16/19 We ask for bacon cheeseburger with hickory sauce no pickles. It came with pickles but when I took the pickles off it took off the hickory sauce. Ordered a Jr deluxe burger without cheese, it came with cheese and the bun was so stale it was not fit to eat. The tator tots were so cold and stale that it was like eating grease. We have used this Sonic numerous times just have never complained but this is getting ridiculous. We would like a refund of $14.09