Product
I just left sonic in Duarte. My food was disgusting. I ordered an all American hotdogs. It came sopping with too much mustard on it. It was cold. My onion rings, tasted like fish, and I got your iconic cherry limeade slushy and it was the worst I’ve ever had it was too sour and pieces like it had stale, toilet water or something in it. It was just all-around the worst meal I’ve had ever from sonic.
Read full complaintLong waits, poor, service, building in need of repairs. Lack of management!!!
The Sonic here in Truth or Consequences, NM has done a steady downhill spiral after losing the General Manager David! There are long waits, staffing issues, and over half the ordering stalls are inoperable, the ones that work are few and far between. It's a game of chance every time you drive in to see if the buttons work or not. None are mark out of order...
Read full complaintScrewed up order and employee that obviously hates their job
My family ordered some food from sonic online and mine ended up being the exact opposite of what it should be. My burger was supposed to be a SUPERSONIC double bacon cheeseburger with no mayo/lettuce and add chili but they kept the mayo/lettuce and forgot the chili. I decided to head back to the store to get it fixed and as I was explaining the issue to...
Bad Management
Sonic at Deming NM 88030, needs to be adressed ASAP. Its been a whole year full of issues by now. Kitchen is dirty, they take an hour to make a single drink and still make it wrong. Employees wash their hands on the soda machine that is right on top of the ice which allows the dirty water to drip into it. Higene is at its lowest. People here keep giving...
Read full complaintDouble bacon cheeseburger
The Sonic I frequent is Store #4659 in Corpus Christi, TX. My husband and I usually enjoy double bacon cheeseburgers, but the last 2 times we ordered them, the buns were cold. Today I complained and the carhop asked if we wanted to have them remade. We didn't have the time to wait. It would be nice if the burgers went back to the original. I asked for...
Read full complaintCustomer service - car hop
Sunday, [protected] 1:18 p.m. ordered a large Butterfinger Bl & a large OreoChzCk Shk, for a total of $13.62
The car hop is a female young Hispanic girl with red hair & jewelry on her face.
Gave the car hop $20.62, she went in for the change & came back with $6. My son informed her that she was $1 short. She went back inside, the returned a couple of minutes later and threw $.80 at my son & walked back inside. She is still $.20 short
Left & called the manager, David, when we got home and informed him of what had transpired. This was Sonic #5736 on E. Parmer Lane in Austin, Texas.
Very disappointed!
Desired outcome: My son deserves an apology and the car hop needs additional training!
My order
Hi! Good'Morning I went to sonic this morning for breakfast I ordered a number 17 which is French toast sticks instead of the employees telling me y'all are out they gave me toasted white bread and syrup. I’m not trying to be any trouble but I paid for something I didn’t receive. I always get told not to use this sonic because of this reason right here but...
Read full complaintService
I went through the Sonic in New Braunfels on Loop 337 a person named Gage took my order it literally took 7 minutes to provide an order of a hot dog onion rings and dr pepper. He first state that I could not do this as a combo which I was not. Secondly he said french fries which it was onion rings. Then he said I could not get a drink other than medium...
Read full complaintFood order
Went 1st time to the new Sonic, ordered Chzburg combo, I had to wait 20 min at least. Took a bit the meal was cold & the burger didn't taste fresh at all. I was really disappointed. I was on a lunch break had no time to address it then. This meal was $10.12, I'm so disappointed. Time of order 15:11pm on August 6th Drive thru 209, ck#225908. The order was 1...
Read full complaintFood and service
The Sonic Drive In located in Cleveland, OK is Terrible! On Friday August 4, 2023 I visited this location. It took 25 minutes to get my order. When I received my order the burgers were cold and the ice cream was melted. We trashed the burgers. They were that bad! This Sonic needs some attention from headquarters! It's a bad reflection on all Sonic's. ID#[protected]
Read full complaintFast food
Here in Batesville Arkansas we have 3 Sonic's. The two right here in the city limits are in desperate need of a parking lot repaving. Potholes, divots, and cracks everywhere. Writing to Sonic headquarters has been a waste of time. All I get in reply is that they are " looking into it" with no solutions. I've written more than once, and per the usual, I get the same reply.
I love Sonic burgers and many of the other menu items, but these parking lots are in sad, sad shape.
You would think with the billions of dollars Sonic's rake in across the country, they could fix a couple of parking lots. Here are the stores addresses.
2920 HARRISON STREET and
715 Saint Louis Street right here in Batesville, Arkansas. 72501
I'm hoping by bringing attention to these problems on different platforms, we might get something done.
Desired outcome: Repairs
NOT providing service!
Wife off from work, before driving 20 minutes home, stopped to get a shake and cheese sticks..was told they WEREN'T SERVING ANY ICE CREAM TONIGHT! Talk about piss poor service! WELL THAT'S THE SECOND and the LAST TIME I will ever do business with you in Alamo Tennessee! ALAMO TENNESSEE SONIC "NO SHAKES, it's 10:40pm on a FRIDAY night! piss poor service! SECOND TIME at this location within 6 months, LAST time they said were out of "BURGERS"!
Desired outcome: CLOSED DOWN FACILITY!
A week ago wife bought two pretzels and two dips... GOT HOME "NO DIPS"! shut down, retrain the people or hire a SOLID manger!
Lost order
Recently you requested personal assistance from our support center. Below is a summary of your request and our response. Thank you for allowing us to be of service to you Response (07/28/2023 02:04 PM) Dear D? Edra, I apologize about the issues with your order. Please contact the 3rd party delivery service for further...
Read full complaintDrink
07/26/2023 around 2:00PM, Magnolia AR.
I ordered a RT 44 Dr Pepper with Cherry and Vanilla flavoring and received a disgusting Tea with Raspberry flavoring. I would like my drink that I ordered when I order it not somebody else's drink. Unfortunately, I did not try my drink until I arrived back at work, and it was too late to return to complain in person.
You can reach me at [protected]@gmail.com or text at [protected].
Promo
I Carolyn Brasher went to sonic store #4920 Barling AR. I ordered on the Sonic Mobil app. I ordered the 2 RCC or 2 chili and cheese hot dog that was on promo for 1.29. I then notice that the promo code did not go thru and charged me regular price. I called the manager she came out very nice and explained that she had other people who had the same problem...
Unable to delete account after being hacked.
Entrapment - My app was hacked. I received an email inquiring about my last visit to Sonic 2 days ago. I haven't been to Sonic in over a year. This prompted me to immediately log in to my account, and check the cards I have listed. I deleted immediately, and attempted to delete the entire account. Sonic App has made this impossible. There is NO option to delete this app. Of course, I went to Google to see if I was overlooking the obvious, NO there is no option the edit beyond my name and cards.
Manager treatment
I was hired at sonic and worked for 2 days because of a terrible manager. He thinks he can scream at people. Not help or listen to you when asking or informing that you are struggling. No training involved and expects you to do and know everything on the spot. He let a Spanish speaking employee call me a white [censored] and laughed like nothing was wrong.
Read full complaintCharge for condiments and missing item
Alamo, TN Order # 190787 * Stall 12, JULY 11, 2023. 22:37:08 Wife works till 10:30, orders and brings home, 20 minute drive... Ordered 5 pc. Chicken "tenders" w/honey mustard and 2 more was charged.20 each, 2 pretzel twist + 1 cheese dip..."no cheese dip" won't be asking for any more honey/mustard and will check for the cheese dip from now on! And will check before leaving. I mean "really"?
Read full complaintDrive thru service
Went to Shaw and valentine Sonic’s drive thru at 9:19pm . Customer service (oversized Caucasian male) was rude over the intercom, waited in line for 20 minutes, pulled up to the window and was extremely rude. The staff had music blasted inside the restaurant and couldn’t hear our order. Repeated our orders completely wrong 3x then told us to start over...
Read full complaintHorrible service
I came through the Sonic drive thru in Hastings Nebraska on July 8,2023 at 7:15 pm. I sat in the drive through and at the stalls for 30 min. I sat at the drive through with no answer, and at the stall with no answer either. I called them and they said it was going to be right out. I proceeded to wait another 20 min before I got my stuff. It was a Coke with...
Read full complaintAbout Sonic Drive-In
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