Sonic Drive-In’s earns a 1.3-star rating from 1811 reviews, showing that the majority of fast food enthusiasts are dissatisfied with dining experience.
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Service
I went through the Sonic in New Braunfels on Loop 337 a person named Gage took my order it literally took 7 minutes to provide an order of a hot dog onion rings and dr pepper. He first state that I could not do this as a combo which I was not. Secondly he said french fries which it was onion rings. Then he said I could not get a drink other than medium...
Read full review of Sonic Drive-InFood order
Went 1st time to the new Sonic, ordered Chzburg combo, I had to wait 20 min at least. Took a bit the meal was cold & the burger didn't taste fresh at all. I was really disappointed. I was on a lunch break had no time to address it then. This meal was $10.12, I'm so disappointed. Time of order 15:11pm on August 6th Drive thru 209, ck#225908. The order was 1...
Read full review of Sonic Drive-InFood and service
The Sonic Drive In located in Cleveland, OK is Terrible! On Friday August 4, 2023 I visited this location. It took 25 minutes to get my order. When I received my order the burgers were cold and the ice cream was melted. We trashed the burgers. They were that bad! This Sonic needs some attention from headquarters! It's a bad reflection on all Sonic's. ID#[protected]
Read full review of Sonic Drive-InFast food
Here in Batesville Arkansas we have 3 Sonic's. The two right here in the city limits are in desperate need of a parking lot repaving. Potholes, divots, and cracks everywhere. Writing to Sonic headquarters has been a waste of time. All I get in reply is that they are " looking into it" with no solutions. I've written more than once, and per the usual, I get the same reply.
I love Sonic burgers and many of the other menu items, but these parking lots are in sad, sad shape.
You would think with the billions of dollars Sonic's rake in across the country, they could fix a couple of parking lots. Here are the stores addresses.
2920 HARRISON STREET and
715 Saint Louis Street right here in Batesville, Arkansas. 72501
I'm hoping by bringing attention to these problems on different platforms, we might get something done.
Desired outcome: Repairs
NOT providing service!
Wife off from work, before driving 20 minutes home, stopped to get a shake and cheese sticks..was told they WEREN'T SERVING ANY ICE CREAM TONIGHT! Talk about piss poor service! WELL THAT'S THE SECOND and the LAST TIME I will ever do business with you in Alamo Tennessee! ALAMO TENNESSEE SONIC "NO SHAKES, it's 10:40pm on a FRIDAY night! piss poor service! SECOND TIME at this location within 6 months, LAST time they said were out of "BURGERS"!
Desired outcome: CLOSED DOWN FACILITY!
A week ago wife bought two pretzels and two dips... GOT HOME "NO DIPS"! shut down, retrain the people or hire a SOLID manger!
Lost order
Recently you requested personal assistance from our support center. Below is a summary of your request and our response. Thank you for allowing us to be of service to you Response (07/28/2023 02:04 PM) Dear D? Edra, I apologize about the issues with your order. Please contact the 3rd party delivery service for further...
Read full review of Sonic Drive-InDrink
07/26/2023 around 2:00PM, Magnolia AR.
I ordered a RT 44 Dr Pepper with Cherry and Vanilla flavoring and received a disgusting Tea with Raspberry flavoring. I would like my drink that I ordered when I order it not somebody else's drink. Unfortunately, I did not try my drink until I arrived back at work, and it was too late to return to complain in person.
You can reach me at [protected]@gmail.com or text at [protected].
Promo
I Carolyn Brasher went to sonic store #4920 Barling AR. I ordered on the Sonic Mobil app. I ordered the 2 RCC or 2 chili and cheese hot dog that was on promo for 1.29. I then notice that the promo code did not go thru and charged me regular price. I called the manager she came out very nice and explained that she had other people who had the same problem...
Unable to delete account after being hacked.
Entrapment - My app was hacked. I received an email inquiring about my last visit to Sonic 2 days ago. I haven't been to Sonic in over a year. This prompted me to immediately log in to my account, and check the cards I have listed. I deleted immediately, and attempted to delete the entire account. Sonic App has made this impossible. There is NO option to delete this app. Of course, I went to Google to see if I was overlooking the obvious, NO there is no option the edit beyond my name and cards.
Manager treatment
I was hired at sonic and worked for 2 days because of a terrible manager. He thinks he can scream at people. Not help or listen to you when asking or informing that you are struggling. No training involved and expects you to do and know everything on the spot. He let a Spanish speaking employee call me a white [censored] and laughed like nothing was wrong.
Read full review of Sonic Drive-InCharge for condiments and missing item
Alamo, TN Order # 190787 * Stall 12, JULY 11, 2023. 22:37:08 Wife works till 10:30, orders and brings home, 20 minute drive... Ordered 5 pc. Chicken "tenders" w/honey mustard and 2 more was charged.20 each, 2 pretzel twist + 1 cheese dip..."no cheese dip" won't be asking for any more honey/mustard and will check for the cheese dip from now on! And will check before leaving. I mean "really"?
Read full review of Sonic Drive-InDrive thru service
Went to Shaw and valentine Sonic’s drive thru at 9:19pm . Customer service (oversized Caucasian male) was rude over the intercom, waited in line for 20 minutes, pulled up to the window and was extremely rude. The staff had music blasted inside the restaurant and couldn’t hear our order. Repeated our orders completely wrong 3x then told us to start over...
Read full review of Sonic Drive-InHorrible service
I came through the Sonic drive thru in Hastings Nebraska on July 8,2023 at 7:15 pm. I sat in the drive through and at the stalls for 30 min. I sat at the drive through with no answer, and at the stall with no answer either. I called them and they said it was going to be right out. I proceeded to wait another 20 min before I got my stuff. It was a Coke with...
Read full review of Sonic Drive-InRefund
On may 11th I placed an ordered online for delivery. After I was done selecting what I wanted to order, I put in my information u know card info, address etc…. I double checked to make sure it was for delivery and submitted my payment. It was already like 5 past 11 and I was like why isn’t the food here yet! So I looked on the app and I noticed that it said pick up, mind you Im disabled and I can’t and am not allowed to drive due to medical reasons. So right away after I noticed the screwup I called sonic and it just rang and then the fax went on. I’ve called corporate more then 13 times and every time they said they are gonna escalate it to the higher power or level, but one agent said that they refunded my and it went thru and I should get it any day. So this last time I called and the lady said that she was gonna escalate it! I’m so tired of waiting and begging for my money back, I have no food at all for my kids and I’m really depending on it! Just seeing my kids cry cause their isn’t really any food is so heartbroken and I don’t have no family that will help me. I really need my money back please I’m begging.
I called my bank and they started an investigation and I signed the paper already.
Please make it right, I shouldn’t have to beg for my own money back!
God Bless
Monique Rodriguez
Desired outcome: Please Refund, would love compensation but a refund is fine.
Chicken dinner with gravy
Straight up never eating at sonic again because you took a STAPLE of your menu OFF. Absolutely never returning to Sonic ever. I think this had made me so MAD that even if you did put it back on the menu, i still wouldnt go back. What a shame sonic. Ive wasted so much money here over the years, if i could take all of it back i would because sonic doesnt deserve even a penny of it.
Desired outcome: Nothing would make this better.
Customer service and proper communication
While in drive-through, placing my order, I tried to place a second order I was told that I had to drive all the way back around. I was OK with that. Upon getting to the window I am now in faced with the awareness that there is no tap to pay Apple Pay services at all. I pay an alternative way. So then, instead of waiting for my food, I decided to drive...
Read full review of Sonic Drive-InService of Sydney Rhodes from jasper sonic
I'm not necessarily complaining at all I went to the sonic here in jasper al and ordered my usual rt 44 limeade and pretzel and I noticed a girl who kept walking out of the door and walking back and forth so I asked my husband what could she possibly be doing but he wasn't sure himself so we continued to watch her and she walked past my car looked at me and...
Read full review of Sonic Drive-InStrawberry cream slush
I ordered 2 strawberry cream slushes 1 medium and 1 large what I received were more like milk or strawberry flavoring in both cups I complained and the employee said no problem I will make them over I thanked her and within minutes she said my drinks were ready I collected them put my straw in and was disappointed to find they were both shakes none of the...
Read full review of Sonic Drive-InCar hop
I placed my mobile order I asked for a ranch for jalapeño poppers asked for a honey mustard for my daughters wacky pack a signature sauce for my sons wacky packet and ketchup for their fries guy came back and said he was told I had to pay for sauces and ketchup…. I’ve always been given a sauce for what I’ve ordered I understand if you want extra you have to...
Read full review of Sonic Drive-InDrive in menu
In Fort Lupton Colo there is a Sonic who needs assistance. When you park to order off of their menu boards, many of them do not work. Today I went to sonic and drove into five different parking spots and none of the order boards worked. There were four orange cones on others that did not work. When talking with the person who brought out our order, she said...
Read full review of Sonic Drive-InSonic Drive-In Reviews 0
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Overview of Sonic Drive-In complaint handling
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Sonic Drive-In Contacts
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Sonic Drive-In phone numbers+1 (866) 657-6642+1 (866) 657-6642Click up if you have successfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number 0 0 users reported that they have successfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number Click down if you have unsuccessfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number 1 1 users reported that they have UNsuccessfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number
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Sonic Drive-In emailshelp@sonicdrivein.com100%Confidence score: 100%Support
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Sonic Drive-In address300 Johnny Bench Dr, Oklahoma City, Georgia, 73104, United States
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Sonic Drive-In social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 04, 2025 - View all Sonic Drive-In contacts
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