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Sonic Drive-In Complaints & Reviews

Sonic Drive-In / product and service

Mi
Aug 23, 2019

I order a sausage egg cheese biscuit without the cheese and they gave a bacon egg cheese biscuit of course im upset i order paid good money and im hungry and i call them to let them know and they wanted to keep hanging up on me which made me more upset so I dont like the way they treat...

Sonic Drive-In / blt

Ci
Aug 22, 2019

I ordered a BLT. I even asked if they still have to BLT sandwich on Texas toast. She said yes. They gave me the summer chicken BLT. It was good except for the cheese on it. I paid more and really wanted the BLT. This is the 2nd time the order was wrong but different location. I guess I...

Sonic Drive-In / service

Sn
Aug 20, 2019

The customer service at drive through by girl named Racheal was just Rude Sonic needs to be ashamed of them selves for having such rude employes and not only was service extremely slow i was in drive thru for 15 min but my food was horrible but the girl named Rachel was the cherry on the...

Sonic Drive-In / ordering process

Ch
Aug 19, 2019

This sonic is terrible when taking orders...after you keep repeating every item 3 to 4 times, they might get it right..then when you get your order..it is still wrong, it is very discouraging to get home after going through the drive through and find the wrong order...this happens if you...

Sonic Drive-In / Manager

Cr
Aug 18, 2019

The male manager at this location is extremely disrespectful to his employees. My child came home very upset because he called them worthless and continued to use profanity to insult them, which is no way for an adult to speak to a minor and it is certainly unacceptable for a manager to...

Sonic Drive-In / Order Delivery

Me
Aug 18, 2019

My mom and I went to Sonic, during happy hour, and ordered 2 large drinks. Another customer pulled up next to us and ordered chicken and a drink (we know that because our windows were down). Not only did the other customer get their order before us but it took 14 minutes for us to get our...

Sonic Drive-In / food, hours of service

Da
Aug 18, 2019

I visited the Sonic just off I-20 at the Liberty City, TX exit on corn dog day, this past week at approximately 7 p.m. I got 2 corn dogs and drove away. They were barely warm, but I was already on the freeway and they were only 50 cents each, so I let it go. I went to the same Sonic drive...

Sonic Drive-In / chocolate chip ice cream sandwich

Br
Aug 17, 2019

My family visited the Alabaster, AL Sonic this past Thursday around 7 pm and again tonight around 8:30. Both days we were told that they weren't able to sell any chocolate chip ice cream sandwiches bc they weren't frozen enough. The first night we asked if they could just give us two...

Sonic Drive-In / service and food

Sh
Aug 15, 2019

My husband and I stopped at Sonic last night for the 50 cent corn dog special. We ordered 8 corn dogs, a large onion ring, a rt44 lemon berry slush and a rt 44 cherry limeade. They carhop brought our meal and read our order back to us. We drove 15 minutes home and discovered we had no...

Sonic Drive-In / i’m complaining about two employees

Th
Aug 15, 2019

Two employees were sitting outside behind the trash are kissing and touching each other while I sat there and wAited 10 minutes for my food I ended up leaving cause I waited so long and as I was pulling out I saw them why arnt they inside working. I want action taken against these...

Sonic Drive-In / service

Ck
Aug 15, 2019

My family and I went through drive through around 9:30 and order was wrong. I went to the outside door and told an employee about the mix up. I waited outside for 30 minutes. When asked Seth about the wait and the fact my fries were cold, he got rude. My husband finally came to the door...

Sonic Drive-In / the long wait for my drinks

Ca
Aug 13, 2019

I ordered 3 drinks and paid with my bank card. I sat there waiting, waiting, and waiting to receive my drinks. I notice that during my wait the drive thru serves a car (which ordered shortly before me) some food, and another car next to me receives food 5 minutes after I order. I did not...

Sonic Drive-In / customer service

Da
Aug 13, 2019

We were just at Sonic. Pressed the button, ordered but the person said hold on disconnected then did not return to the mic. We waiting 5 minutes presses the button again she came back, we asked if she took our order she said no sorry she totally forgot then we said ok and ordered again...

Sonic Drive IN / carhop $2.99 special

Da
Aug 12, 2019

been sick, ask son to pick up the 2.99 double cheeseburger & tots. (Ate a couple of these earlier in month, also have had the Philly Cheese Steak $2.99 carhop special. both good.) .. . person at drive thru tells him has been over for days... He tells me was charged $5 & change, says prog...

Sonic Drive-In / burnt food served

Ga
Aug 12, 2019

Sonic Drive-InAUG 10, 2019: Simple order of a #3 hamburger with onion rings and a sprite. Who could mess that up? This place. Onion rings were burnt and inedible. I tried to call them at [protected], but no one answered and they were not that busy. This is the 2nd time this has happened. Wrong me once, shame on you. Wrong me twice, shame on me. I'm not going back.

Sonic on Normandy Blvd in Jacksonville FL. / no service

Fr
Aug 10, 2019

I went to the Sonic on Normandy blvd. with my husband and sister in law to have milkshakes on my birthday. It was around 4:30 pm on 8-10-19. We sat at a table and pressed the service button and waited for over 15mins for service. Employees saw us sitting out there and continued to talk to...

Sonic Drive-In / drink cups

So
Aug 09, 2019

Sonic Drive-InI'm a very loyal customer, live close by and love Sonic food and especially all natural strawberry lemonade. I buy at least one a day, sometimes 2 route 44 size. Sadly, I will not be buying any more. I have always hated those flimsy styrofoam cups and today as soon as I picked it up it...

Sonic Drive-In / ordering

Ha
Aug 09, 2019

Thursday, August 8th 2019 my boyfriend and I were in Lancaster visiting, "That fish place, That pet place." By the time we left, we both decided we were hungry and wanted Sonics because there is none in the location we live. We pull into one of the spots to order and the employee took it...

Sonic Drive-In / crispy chicken sandwich

Ri
Aug 07, 2019

Sonic Drive-InOrdered the Crispy Chicken Sandwich meal around 4:45 pm after a day at the splash pad with my children. We got home, and because the kids were tired I dimmed the lights and turned on a movie for us to watch. I was about halfway through eating my sandwich when something stringy was attached...

Sonic Drive-In / crispy chicken sandwich

Tr
Aug 06, 2019

I don't normally eat there bc I've had several bad experiences but I hadn't eaten all day and decided to give them another try. The sandwich seemed ok until the last bites. The chicken was hard as plastic and completely inedible. I threw the rest away. About 2 hours later I was sitting at...

Sonic Drive-In / horrible service

Ac
Aug 06, 2019

The last three times we've been to sonic the wait time was horrible and it wasn't because they were busy. We got out burgers and they were cold cheese was NOT melted it was still cold!! This last time we ordered a milkshake and a coke and it took 15 minutes to get it. The whole time we...

Sonic Drive-In / service/breakdowns

Sc
Aug 06, 2019

We frequent the local sonic, normally for a late night ice cream or shake. Over the last 6 to 8 weeks either the "blast" machine or ice cream machine have been down for weeks at a time. If you do not want to sell ice cream I suggest changing your marketing. It would seem some urgency would...

Sonic Drive-In / manager service

Ch
Aug 06, 2019

Tonight I stopped in to purchase a drink like I've done many times at the location considering it's right by my house. I have the my sonic app on my phone which I love because of the all day half price drinks so I take advantage of the savings. Well I pulled in and tried to order thru the...

Sonic Drive-In / food

Ha
Aug 06, 2019

I went to Sonic around 510pm I ordered a double cheeseburger from the value menu. Medium fries. Small dr pepper. And a medium m&m blast. First of all, they gave me and charged me for everything as a large. The fries were cold and looked and nasty extremely old. The dr pepper was horrible like...

Sonic Drive-In / service

Ju
Aug 06, 2019

I visit this Sonic ATLEAST 2 sometimes 3 times a day. I stop in the morning on the way to work, I stop on my way home from work, and sometimes will go back later in the evening. On Tuesday, August 6, I made my usual morning stop and ordered a drink at the drive through. I placed my order at...

Sonic Drive-In / cheeseburgers

Su
Aug 06, 2019

Husband and I went to Sonic and ordered cheeseburger meals and the meat was so cold the cheese wasn't even melted and the Bun was not even heated up. This makes 2 times at this Sonic I've got crappy food. Last time I was told to come back and I wouldn't have to pay for it but I was charged...

Sonic Drive-In / food and customer service

Ka
Aug 06, 2019

I have had several issues with this location. Back in 2016 I was pregnant with my daughter and got 3 bacterial infections, one which included shigella. I was admitted for 2 weeks and the health department contacted me stating that it was the food I ate which was from this specific Sonic. I...

Sonic Drive-In / drive thru service and manager

Ci
Aug 06, 2019

I order a combo. I ask about a strawberry slush if its 99 cents. He say cant be with the combo i say thats ok i want it anyway i will have two dr in nks. He aak me if i want tots i say yes i drive to the window. He comes up with too high of a price. I get a senior discount i tell him to...

Sonic Drive-In / food/service

Re
Aug 05, 2019

on 8/4/19 I placed a drive thru order around 12:30 PM. I had to wait for several minutes to be waited on, then I asked for a Regular BLT not the chicken BLT. I was advised that they could not make one, then the girl came back and said yes they can make that, I asked can we make it a combo...

Sonic Drive-In / tipping

Tr
Aug 05, 2019

Do managers train servers to determine their own tips? Friday, August 2, 2019, I placed a happy hour order at the above location. I ordered a Route 44 Unsweet Tea. The total was $1.29. When the server arrived, I gave him a $20. He said he would be back with my change. He returned & gave me...

Sonic Drive-In / rude service and runny shakes

Sc
Aug 05, 2019

Like most other complaints, they take 20 mins to make 3 shakes that are like liquid, not thick shakes at all when I asked why they looked like this the employee with an attitude states that's the way they come out of the machine. No maybe if you knew how to work the machine correctly it...

Sonic Drive-In / ultimate meat and cheese burrito

Ro
Aug 05, 2019

I stop by at least 2x or more a week for a burrito in the morning around 4:30am snd unless I say something they Will not put tater tots in the burrito. You still advertise them with the tater tots ( have you stopped putting them in or what) it is the only Sonic on my way to work in the...

Sonic Drive-In / day/night staff customer service

Sh
Aug 04, 2019

I go to Sonics on Wynnton Rd in Columbus, Ga because that restaurant is close to me. I'm tired of the rude employees!!! The wait time is ridiculous!!! People are waiting over 30 minutes.. I will come to the speaker and I have to wait ten minutes for someone to speak to me! I'm sick of it!!...

Sonic Drive-In / service

An
Aug 02, 2019

Sorriest service in my life. Ordered food and watched every one have there order delivered while I still had not recieved my order.ask to see manager and I was told that the computer had crashed now how's that if I ordered before all these cars..no excuse for it I will never be b sa cl to...

Sonic Drive-In / drink

Ab
Aug 02, 2019

Sonic Drive-InThis is the second time I have to this store and my order was messed up. They forgot one of my drinks last time and they gave a chip for a drink that I used this visit but mind you they didn't apply the discount and then they forgot one of my slushes again? And on top of that my drink wa...

Sonic Drive-In / corn dog

An
Aug 01, 2019

I placed a pretty big order today which included a corn dog. The bag was packed very full so I did not check it before I left. When I got home the corn dog was not in the bag. This was very disappointing since this was all that one of my family members ordered for their meal. Date of...

Sonic Drive-In / customer service

Cy
Aug 01, 2019

Whomever was working the window that not only chastised my sister for picking up the food 20 mins late (Our bad, WE'VE BEEN AT THE HOSPITAL ALL DAY WITH OUR FAMILY) continued to be rude by hanging up on her on the menu board. Seriously? I know it was an inconvenience but maybe we should...

Sonic Drive-In / took 30 mins to get a drink and corn dog

Ne
Jul 31, 2019

Used the app to order ahead. Got here, checked in, watched it say on the screen they were on their way. After a few minutes the screen went back so we pushed the button. Then they wanted to argue with us about ordering on the app even though it clearly shows on the phone we did. Well...

Sonic Drive-In / the lady that took my order

Mo
Jul 29, 2019

I order 2 sweet teas and all I asked was if it was Happy Hour cause if you use the app it's always Happy Hour and she wouldn't even work with me? I found that VERY rude and unprofessional and in this day and time I could of just pulled out and went down the road and have gotten sweet tea...

Sonic Drive-In / employee misconduct

An
Jul 29, 2019

Matt Barnhart and Tabby Pierce are having and inappropriate relationship at work. I was informed that Tabby is in fact married and works for Matt Barnhart. Tabby is a manager at Potosi Missouri sonic and Matt is partner/manager at Sonic in Washington Missouri. I do currently work for sonic...