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Sonic Drive-In Complaints & Reviews

Sonic Drive-In / employee misconduct

An
Jul 29, 2019

Matt Barnhart and Tabby Pierce are having and inappropriate relationship at work. I was informed that Tabby is in fact married and works for Matt Barnhart. Tabby is a manager at Potosi Missouri sonic and Matt is partner/manager at Sonic in Washington Missouri. I do currently work for sonic...

Sonic Drive-In / problems with the machinery or excuses??

La
Jul 26, 2019

Me and my family stop by the Sonic frequently. On several occasions we have stopped to get shakes and were told the machine was broken. Me and my son stopped last night on the way home and ordered shakes in the drive thru. When we reached the window the staff informed me that they couldn't...

Sonic Drive-In / online ordering

An
Jul 25, 2019

I ordered on line got to sonic and have been waiting for my order for 5 mins I thought it would be ready when I got here. That's what the app is for. And they charged me full price for my drink supposed to be half price. Said it would be ready at 8:45 it is now 8:57. Just got it. And she...

Sonic Drive-In / order taker

La
Jul 24, 2019

I made an online order and when I pulled up to the speaker and hit the red button I was asked to wait a moment I had no problem with this but when a car went around to the other side and was asked if they would like to order I looked at the clock 10 min. Passed since I was asked to wait so...

Sonic Drive-In / customer service

Rs
Jul 23, 2019

I got your text about half price burgers so I go there when I get lunch around 445pm. I wait 10 minutes to order then get told by some punk kid I had to leave the drive thru & wait 7 more minutes to order! No one has time for your bs games! Ppl had been getting the half price burgers all...

Sonic Drive-In / summertime chicken blt

Ch
Jul 21, 2019

Sonic Drive-InThe lettuce, if you can call it that, since there was only about 4 shreds was actually brown. I have included a photo from my sandwich. My moms actually had less, if that is possible. The bun was burned so I only ate the top with the little tiny drizzle of sauce ... I really have no idea...

Sonic Drive-In / customer service

Ap
Jul 19, 2019

On July 18, 2019 Friday around 8pm Usually we get a good experience from any of the workers, whether it be drive through, the drive in, etc. However, I have to say Kayla who took our order from the drive in was VERY rude. She sounded like she was irritated and didn't want to be taking our order...

Sonic Drive-In / product and service

La
Jul 17, 2019

First let me start off by saying this is my third time coming to this location and my stuff is NEVER correct!!! This go around july 17, 2019 @ 7:32pm once again my order was wrong..i didnt receive one drink (lime slush) and she rung me up for a med rasp slush with nerds (I asked for small...

Sonic Drive-In / chili cheese dogs

Ca
Jul 17, 2019

I went through the drive through and ordered chili cheese dogs. Paid for them at the window. Left the parking lot and discovered that I had dogs with onion relish mustard and catsup. I returned to Sonic and went to the drive through. When the guy asked for my order I told him that my...

Sonic Drive-In / carhop julia

St
Jul 15, 2019

I have been a customer at this location for many years. I have witnessed Julia under the influence of something many times over the years. I have even witnessed her and some guy being arrested for drugs at this location but somehow she is still working there. Today, I brought my children...

Sonic Drive-In / foot and service

Ra
Jul 15, 2019

Being new in the area we stopped at the Sonic. We purchased 5 burgers, fries and Cokes. We got home which is about 10 mins away we were so disappointed that the food was cold and could not be eaten. We spent close to $40.00 and not be able to enjoy the meal. I guess we will have to look...

Sonic Drive-In / no longer offering watermelon slushy

Pe
Jul 14, 2019

Watermelon is the southern flavor, Mississippi is known for that flavor. I have ordered a Watermelon Slushy everyday for a long time. Sometimes two a day. I would like you all to bring that flavor back. I have started a petition and voiced my opinion to the local owner Buddy McClain and...

Sonic Drive-In / unethical behavior and unprofessional

Ds
Jul 14, 2019

July 5, 2019 @8pm, Took my 6 grandchildren to the location for sonic blast. I pressed the order button, gentleman comes on and I proceeds to give my order and he said Ill be with you in one moment and disconnected order, I sit for 20 minutes, noone comes to take my order, so I press the...

Sonic Drive-In / discontinued product

Cr
Jul 14, 2019

Can someone please explain why they discontinued the cake batter shakes I know it had to be a top seller an honestly what got my business... it should be a regular menu choice not a tempary thing cause my local Sonic was always running out... nor do you have the deep fried Oreos either...

Sonic Drive-In / service/milkshake

Da
Jul 13, 2019

Our experience at Sonic 1700 Highway 157 North Mansfield, Tx 76063 CHK 718 After placing our order and arriving at the window, we determine our order was incomplete. This was corrected. The Medium Grape slush was left off when ordering. We also order a Medium Cake Batter Shake. This shake wa...

Sonic Drive-In / butterfinger blast

Ha
Jul 13, 2019

I ordered a large butterfinger blast. The only candy in it was what was on the very top. I order these all the time, so I know how the butterfinger is stirred into the entire blast. I told them about it on my next visit and was told I was wrong because they stir it into all the blasts. I...

Sonic Drive-In / customer service

Fa
Jul 13, 2019

On July 13 we went to sonic in carthage tx and ordered two number 3s and a number 18, and a soft pretezel. We got our order in a timely manner, but when we we're handed our drinks and we handed her the money she ran back inside no straws then we opened the bag to realize there was no...

Sonic / shakes

Ra
Jul 13, 2019

I was there there on July 11 at 1130 pm I order a blast and I was informed that the machine was down for cleaning this isn't the first time either on was there on July 10 I was informed that the shake machine was down for cleaning why is this a on going problem I stopped there on Friday...

Sonic Drive-In / product pricing and poor service

An
Jul 12, 2019

ordered 2ss burgers 1 lge fry and 1 cheeseburger, 1 coke, 2 shakes 1Ban Med and 1 Straw Med. Waited a long time for food only to find order was short 1 cheeseburger, was informed that I never ordered it, this was not true, we waited for another missing cheeseburger. for poor customer...

Sonic Drive-In / drive thru

Ni
Jul 11, 2019

I was in the drive thru and heard manger talk down to their worker in every mean way I felt sorry for that worker because he didnt desreve to be treated that way who ever the manger is needs to treat their workers better I been to this location 5 times seem same manger talk to workers same...

Sonic Drive-In / their food and customer service

Ca
Jul 11, 2019

First off I went last week after work and ordered my family's dinner for the night. I paid $47 and some change. I get the food home and every single burger was made completely wrong. My kids eat only ketchup and mustard no cheese the way I ordered them. They are made not only with cheese...

Sonic Drive-In / inappropriate behavior between cook and manager

Ja
Jul 10, 2019

I have witnessed some very inappropriate beahavor between a manager and a cook at the sonic in hooks, tx. I know that a cook and a manager can not have a sexual relationship because of professionalism and rank. It has gone so far that other employees have hurd a female manager, Erin, being...

Sonic Drive-In / incorrect order

Ma
Jul 10, 2019

Every time I visit this location at least one item in my order is wrong. This last visit I ordered a 5PC chicken tender dinner & a bacon chicken sandwich. I got a 3 piece. This is one of the smallest orders a have ever done as I have a family of four. My family rarely eats here anymore...

Sonic Drive-In / time waiting on drinks

Ja
Jul 10, 2019

Sonic Drive-InYesterday, July 9, 2019 I went to our local Sonic. I ordered 5 drinks, no food. My order was placed at 3:48 according to my receipt chk number 463. At 4:15pm my drinks finally arrived and one was the incorrect size. They did replace it with the correct size. So at 4:18, I am finally able...

Sonic Drive-In / drinks

Ra
Jul 07, 2019

I would say 99% of restaurants today offer refills for your basic sodas. We dined in at the Sonic in Fargo ND, and I went and asked for a refill for my Coke. I was told they don't do refills. I was awe struck. I couldn't believe it. Even in most malls you can get a refill for 50 cents. So...

Sonic Drive-In / store always being out of something or closed during opening hours

Va
Jul 07, 2019

Sonic Drive-InEvery time we go to this one specific sonic we get told their systems are down and not taking orders. This time we went they told us they only had soda and slushees to serve because they were going to be closing in 15 mins. I understand that they were about to close and all and we just...

Sonic Drive-In / exceeding long wait times and stale, uneatable boneless wings

Jf
Jul 06, 2019

Two weeks ago I went to the Sonic Drive-In in Ville Platte, LA. I ordered some boneless wings and a Coke. After waiting for about 30 minutes for my food a worker came to my vehicle to inform me that my order had gotten messed up then forgotten about! But I would be out shortly. About 10...

Sonic Drive-In / Product

Ma
Jul 02, 2019

Twice in the last few weeks. We have ordered cookie dough blast. The first time one had a bunch of cookie dough on just the top. The other had none. Yesterday. Two more cookie blast with no cookie dough in either one of them. When we pulled away from the window and headed home. We noticed...

Sonic Drive-In / app and shakes

Sa
Jun 30, 2019

I placed my order through the app. 7 shakes I'll be there at 9:35. Checked in at 9:36 at 9:44 the screen in the stall said being delivered. It finally gets delivered at 9:50. Out of the 7 shakes: 5 of them are runny as if they are just made of milk. As they are being ha ded to me through...

Sonic Drive-In / m&m blast

Th
Jun 30, 2019

Sonic Drive-Inm&m blast maybe had literally 6 m&m's and that was at the top! it had bits of peanut butter which i cannot have! very unsafe!!! added extra whip cream and it had the tiniest amount! i called to complain and to get it right but the manager was not helpful and said all he can do is send a...

Sonic Drive-In / product and service complaint

Ca
Jun 30, 2019

They completely got my whole order wrong also gave me a burnt rotten hot dog I wet cheeseburger and the service seemed as though he was on drugs he we could not understand or comprehend anything that he said and they didn't give us a receipt so that we could return and get a refund thi...

Sonic Drive-In / they are having turn over of employees for some reason. making ordering slow cause they dont know what tbey are doing. waitef 20 minutes on 1 drink.

Ol
Jun 29, 2019

Turn over od employees making ordering process slow.Waited 20 minutes on a drink.The service use to be good.What are they doing to make longtime employees leave They are making things hard on employees that has been there.They passed other employees up & gave crewleader to a lady that had...

Sonic Drive-In / hamburger meat

Mr
Jun 28, 2019

Lunch was brought to me at work by my pastor's wife . She got a double meat cheese burger and got me the number 1 with onion rings and a coke. On way to bringing me the burger she was eating her and talking how dryy it was and said meat looked burned around the edges. Well when I got...

Sonic Drive-In / where's the country gravy

Tb
Jun 28, 2019

A bit disappointed to get all the way home and find that my chicken dinner had no gravy. Called the store and was told it was DISCONTINUED. Whaaaattt? That gravy is why I buy this meal. It totally compliments the meal. I won't be buying anymore chicken dinners until the gravy come...

Sonic Drive-In / employee

Be
Jun 26, 2019

I think one of your employee's is working under someone's else's ssn in Columbus ga. She is working under someone else's ssn to dodge paying child support and one of your managers is helping her to achieve this goal. I dont know which location it is but i know it's in Columbus ga. I know...

Sonic Drive-In / chili cheese coney

Ch
Jun 25, 2019

Sonic Drive-InChili cheese coney came without chili returned it Manager John would not give back the receipt and would not remake the Coney ... but gave a refund but threw the money on the ground ... very disrespectful to my wife ... I want to talk to someone in charge ... number is [protected] ...

Sonic Drive-In / food purchase

Bi
Jun 25, 2019

Sonic Drive-InWas on FB today and thought you should see this! It is totally disgusting! I am sooo surprised at Sonic! Not the organization, but that they would hire folks who do this! "Amber Joy Henderson wrote: Y'all look what Sonic served me after I sent my food back for it being burnt. The cook...

Sonic Drive-In / service

Ma
Jun 25, 2019

Tuttle, Ok has got to have possibly the worst service of anywhere. I sat in stall #2 for 5 minutes without anyone answering. There were less than 5 vehicles at this place and I noticed several had left with the same frustration I experienced. Surely there has to be some remedy for thi...

Sonic Drive-In / out of ice cream for weeks or machines are broken

Ka
Jun 23, 2019

6/22/2019 at 11:15PM Thomasville NC My son went to sonic to get the new milkshake "cake batter". After 2 weeks of trying to get one, he finally did. He had purchased 2. After he got home he gave one to his brother and it was totally not mixed up at all. It looked nasty. He took a picture of...

Sonic Drive-In / cold food

Jo
Jun 22, 2019

I live in Comanche Oklahoma and only live 2.9 miles away from out drive in. I pre ordered my food by calling. Placed the order and left my house right then. It took less than 4 minutes to get there. My food at best was room temperature...how is that always happening. The food should gave...