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Sonic Drive-In Complaints & Reviews

Sonic Drive-In / frozen limeades and frozen lemonades

An
Jun 15, 2019

Sonic Drive-InEvery sonic fixes them different. In one place you get fresh fruit and others you just get a slush. If I wanted a slush with no fruit I'd ask for a slush but I order a fresh fruit frozen limeade or lemonade and NO FRUIT. What's up with that. Just asking to get everybody on the same page...

Sonic Drive-In / won't be coming back

Je
Jun 14, 2019

Went to sonic tonight. We ordered 3 Meals. My burger was missing 80% of the toppings that it comes with. My daughters corn dog was burnt and tasted like dirty oil in the fryer, and they didnt give her the apple juice that was included in the purchase of her kids meal...My husband ordered a...

Sonic Drive-In / benbrook texas

Ka
Jun 13, 2019

I only go to sonic at home and traveling stopped in Benbrook Texas today and got drinks and ask to use restroom was told they didn't have one I'm 64 yrs old and first time I have ever been told this Now I know employees have to use the restroom while they work I'm in business with the...

Sonic Drive-In / number 10 on menu - crispy chicken sandwich was not completely good, whether by heat or duration.

Jo
Jun 12, 2019

This was my 1st visit to this Sonic. I requested a #10 with tater tots and unsweetened ice tea by number. It apparently registered as a double cheeseburger. They replaced order. The chicken was not raw, but had texture of chicken that was JUST past raw, no pink. It was hard to bit into and...

Sonic Drive-In / I am complaining about the service and the way the food was made

Ma
Jun 12, 2019

Sonic Drive-InMy first experience with Sonic was excellent it would be almost a year that I haven't went back to Sonic's I went last night to get some food ice cream grilled sandwich I got a microwave sandwich I swear some popcorn chicken I got some corn not shaking the chicken was hard I was not good...

Sonic Drive-In / burgers and fries

Pa
Jun 10, 2019

I live almost right across the street from our Sonic drive through and take my orders to go and it does not matter what place I am in line but whenever I get my food it is never got. The burgers feel like they have been sitting on the counter and are cold and the fries look like they sat...

Sonic Drive-In / service

Su
Jun 10, 2019

I was parked directly in front of the door when I noticed the car hop leigh drop something I then saw the manager Alfonso pick it up and put it right back on the tray off the nasty floor the CarHop Leigh then proceeded to come to my car I then politely let her know that I did not want the...

Sonic Drive-In / cherry limade

Br
Jun 08, 2019

Sonic Drive-InI have sat here for an hour and a half waiting after going through the drive thru. I pre ordered my meal ... Haley was the one correspondence in drive thru and in stall. It's like she couldn't or didn't understand and I wouldn't be so angry if I didn't have a 3 yr old waiting on his food...

Sonic Drive-In / horrible customer service

Re
Jun 08, 2019

Sonic Drive-In1580 E. Main Street Woodland, CA 95776 Today we drove from out of town to eat here as there is no Sonic in our town. We ordered a number 11 chicken strip meal that comes with tots and onion rings as well as Texas toast. When my order came out it had fries rather than tots. When my husband...

Sonic Drive-In / card machine wasn’t working.

Ka
Jun 08, 2019

We ordered our 3 drinks during the morning happy hour and we had to wait 15 minutes to reach the drive thru window when there was only 2 cars in front of us to begin with. When we got to the window, the worker took the debit card and 5 minutes later asked if we had cash because the card...

Sonic Drive-In / poor customer service/ missing food

Da
Jun 06, 2019

Sonic Drive-InWhile on my lunch today, I was at your Valdosta, GA store on Bemiss Road. When I was passed my food bag the female employee was on the phone. The doors immediately shut. I didn't see how all of my orders of mozzarella sticks in addition to my quarter pound double cheeseburger all fit in my...

Sonic Drive-In / slow service and quality of product

Je
Jun 04, 2019

I initially gave my order for three shakes at 8:13pm. There were four vehicles in front of me. I got to the pick up window at 8:24 pm. The employee read me my order which was incorrect. I received my corrected order with a higher bill total at 8:37pm. Only one of the shakes wa...

Sonic Drive-In / supersonic burrito

Pr
Jun 04, 2019

On my way to work I ordered a supersonic burrito from the application. I picked it up from the Daphne, Alabama location. When I got to work, there were no tater tots in the burrito. One of the main reasons I ordered that particular breakfast burrito. The burrito was still edible, just...

Sonic Drive-In / staff member was rude

Ni
Jun 03, 2019

I went to sonic on babcock in san antonio and I asked a simple question if they still served bannana splits ( sometime there off menu items) and the persons respones was we havent had banana splits in over two year so rudely that I was so upset .. Then proceed with are you ready to order...

Sonic Drive-In / customer service is horrible

To
Jun 02, 2019

Got there at 8pm and pressed the button it took several minutes for her to acknowledge me, placed order which was a chocolate banana cashier told me no bananas so then I ordered recees out of those too so had to settle for plain chocolate.Finally got order placed after receiving order...

Sonic Drive-In / breakfast service

Sa
May 31, 2019

I went to the Sonic In Batesville Mississippi this morning 5/31/19 that opens at 6 AM. I was there at 6:50. I pressed the button to place my order and was told that they didn't serve breakfast until 7 by the employee who seemed to be in a very bad mood. I have been there before and...

Sonic Drive-In / ice

Br
May 25, 2019

I pulled up at your Camden, TN Sonic not really realizing that it was a couple minutes after 10 pm. I pressed the button and asked for three cups of ice. The girl answered we are closed. I said I am sorry but I really don't need food we had been there a couple hours earlier and eaten. I...

Sonic Drive-In / staff member

Ci
May 23, 2019

Placed order at 9:32, at 10:02 I buzzed again asking if by chance they forgot about my order. The person on the intercom was very rude and yelled "we only have on carhop and we're doing what we can ." I then said ok and mentioned we'd been waiting for 30 minutes. No sooner did I have a...

Sonic Drive-In / service

Pe
May 22, 2019

05/21/2019 at 8:45pm. Check #280194. I ordered a # 2 burger only and a #3 combo, both sandwhichs were supposed to have two beef patties each. When I got home each one only had one pattie each. I paid $16.40 for this order. I understand it was late and they probley didn't want to cook...

Sonic Drive-In / the serving sizes and charging a high price for a small amount of food.

Ca
May 20, 2019

This is the second time in a couple of months this has happened. Last time it was a frito pie that had more fritos than chili but neither were appropriate for the cost. Probably a tablespoon of chili. Then today, I order a caramel sundae and added strawberry to it. The ice cream was maybe...

Sonic Drive-In / poor service from manager

Cn
May 20, 2019

On 5/20/2019 I drove to Sonic in white hall Arkansas I attempted to order a king Hawaiian chicken club sandwich and was told they couldn't sell me one because they were out of bacon, so 5/21/2019 I call to ask if they have bacon she tells me yes and takes my order for a grilled chicken...

Sonic Drive-In / order was incorrect & food quality was poor

Al
May 20, 2019

I was very dissatisfied with my experience at my local Sonic. When I ordered my food the screen was not working properly. When the employee asked if my order was correct I told her I was not sure because there was nothing showing up on the screen. She said okay and the screen came up for a...

Sonic Drive-In / marquee said one thing and didn’t get that price

Gl
May 19, 2019

Sonic Drive-InMarquee said $.50 corn dogs all day 5/2.3. No special day noted. It was raining super hard when ordering and I was getting soak and wet so I pulled around to window. The kid at the window was very dramatic when taking my money. I didn't hear him say how much. You've they charged $.99 each...

Sonic Drive-In / poor service

Gr
May 17, 2019

May 16, 2019 approximately 9:00 PM Unable to locate the client number on the receipt or the number requested on the survey site Employee responded to the Red Button, asked how she could help me. I told her that I wanted a hamburger - no mayo, no ketchup, no cheese. She asked me to repeat my...

Sonic Drive-In / poor service and extremely slow service.

Ch
May 15, 2019

My daughter and her friend placed mobile orders at 10:10 am for pickup by 12:30. I arrived at the Sonic at 1500 Austin Ave., Brownwood, TX 76801 by 12:10. I placed an order on the way to the Sonic and my order was brought out very quickly. I had notified the Sonic that I was there to pick...

Sonic Drive-In / free rt. 44 receipt promotion

Ye
May 15, 2019

I have visited many Sonic Drive-In stores in Oklahoma and other states and each one has provided me with the free Rt. 44 receipt with my order; if it happens to come up, with the exception of the Pawnee, OK Sonic. This is a small town and any random resident has had a child/close family...

Sonic Drive-In / all of the above except employees

Ji
May 13, 2019

4140 East kiehl Sherwood Chk 505 stall 17 may 13, '19 08:18pm tray 3 Ordered #8 without a drink, got only fried nuggets no tots or fries. Still charged $5.69 (+1.00 tip). Called back to complain and was told that was all i get since i didnt want a drink. THAT SUCKS! Thanks ive enjoyed Sonic...

Sonic Drive-In / order was incorrect/incomplete

De
May 13, 2019

We ordered from the sonic on 2720 Washington Ave, Houston, TX 77007 today via uber Eats and they messed up our entire order. We already submitted a complaint with uber Eatsa, we tried reaching the store but no one was picking up. We ordered 2 super sonic double bacon cheeseburgers, (both...

Sonic Drive-In / wait time, wrong orders

Ex
May 13, 2019

First of all, let me say that this sonic is about 12 miles from me. I don't drive by it on my way to or from work. I love sonic's vanilla malts, not vanilla milkshakes. 85% of the time I order a malt, I get a plain milkshake, usually one with no flavor. I ask for extra malt, still with no...

[Resolved] Sonic Drive-In / harassment

An
May 11, 2019

It was slow and me and another cook were talking about weather or not a woman could be president and another manager named Samantha Krahn keept threating me saying that she was going to call corporate and fire me. She said she would call and complain and I was going to loose my job. It wa...

Sonic Drive-In / service - cashier

Em
May 09, 2019

When inquiring about the availability of the Carhop Classic, the cashier responded: "that was like two months ago..." Then when asked what shakes were half-price, she curtly replied "all of them". Her tone was disrespectful throughout the exchange and she was not interested in serving u...

Sonic Drive-In / payment and order problems

Wh
May 08, 2019

Yesterday, May 7th, 2019, I went to the sonic nearest to me in Bridgeport. When trying to order the order taker treated me like a child and told me I was wrong in what I was trying to order (the number 11 with french fries instead of tater tots). She said that there wasn't a side with it...

Sonic Drive-In / terrible staff

Ch
May 06, 2019

Sonic on 550 w telegraph st, Washington Utah was terrible! We got went to order and they told us that they were not taking anymore stall orders right now so go to the drive thru. We went to the drive thru and when we getup there it says we are not taking anymore orders anymore sorry we're...

Sonic Drive-In / didn't get the order right

Ra
May 04, 2019

We went and ordered drinks and we wanted a ice cream sandwich. We got the drinks ordered but they didn't get them right so we pushed the button again and got the order right on that part but when we went to tell them about the ice cream sandwiches they turned off the speaker so we didn't...

Sonic Drive-In / smashed burger after a fifteen minute wait.

Tr
May 02, 2019

Sonic Drive-InI ordered a King's Hawaiian Club and a Route 44 drink through the app. My check in time was 5:45pm. I arrived approximately at 5:40pm and checked into stall 13. My food was delivered to my stall approximately at 5:55pm. The buns were literally smashed like pancakes and condiments just...

Sonic Drive-In / service

No
May 01, 2019

The server at stall 8 check 484501 Sonic Drive In at Tiptonville, TN servers name is Jeremy, his hands and nails were so dirty you were afraid to eat your food thinking her might have made it, was disgusting. Black grease around his nails on both hands and in the folds in his skin, looked...

Sonic Drive-In / service

Pa
Apr 30, 2019

Sonic Drive-InYesterday - April 29th approx 11:00 -12:00 I placed two orders in the drive-through window for store #3378 on 21 NE 23rd Street Oklahoma City OK. My orders were two Sonic Corn Dogs and order of medium Tator Tots. The second order was for your Bacon Bacon Lettuce Tomato on Texas Toast with...

Sonic Drive-In / food order

Ch
Apr 28, 2019

We have been to this Sonic once last week and again tonight.( 04/28/2019 Both times our order was wrong, cold and stale. Of course we did not know until we got home and opened our bag. I love Sonic but do not feel I should have to open my bag to make sure my order is correct. Not sure of...

Sonic Drive-In / store policy and customer service

G7
Apr 28, 2019

Visited the Sonic in Latham NY last night with my Boys 16U Basketball team. The Sonic was across the road from our hotel and are final game finished at 10:00pm. The boys walked over to the Sonic to get food and were denied service because they didn't have a vehicle. The hotel was literally...

Sonic Drive-In / bblt

Do
Apr 24, 2019

I have ordered the bblt two times. The first time the bacon was Raw! We returned them. They brought them back to us. The bacon was burnt to the point that my husband couldn't hardly eat his. The next time I ordered, I requested crispy bacon. When I received it there was maybe two piece...