Sonic Drive-In reviews & complaints 2View all 1791 complaints
Sonic Drive-In - A technical issue in the sonic drive in app
On October 21, 2023, I stopped at a Sonic to pick up a drink using my mobile app. The next day I went to make another order on the Sonic Drive-In mobile app, and it said that I was still sitting and waiting for the order that I had picked up on Saturday night. I called the store and asked them to check, they said that the order had been cleared. I called the Sonic customer service phone number, they asked me to sign in and sign out, to delete the app and reload the app, and now their voicemail says that they understand there is a glitch, and they are working on it. That’s been two weeks, and in today’s world, there are enough technical expert that they should be able to solve this problem. When I try to find out someone other than the lowest level of customer service to have a conversation with, I am not given any information. I’ve also emailed them via their contact, and I get an auto. Technical expert that they should be able to solve this problem. When I try to find out someone other than the lowest level of customer service to have a conversation with, I am not given any information. I have also emailed them via their contact, and I get a auto mated response. No matter what I type in, I get an automated response. One response I got from all of them was to start using the online ordering service. However, there are no discounts included in that. I also have a gift card in my app worth almost $50, that is sitting there unusable because I cannot get to the app. No one has made an offer to make that right for me either. My daughter was kind enough to let me start using her app, because I go to Sonic often and it was expensive to continue paying full price, and now the same thing is happening in her app.
Claimed loss: Ongoing cost for the orders I placed, and $47 gift card lost.
Desired outcome: Sonic will solve the problem in their app, efficiently, and preferably today. And Sonic will provide me an incentive to trust him again, preferably financial one.
Sonic Drive-In - Lost order
Recently you requested personal assistance from our support center. Below is a summary of your request and our response. Thank you for allowing us to be of service to you
Response (07/28/2023 02:04 PM)
Dear D? Edra,
I apologize about the issues with your order. Please contact the 3rd party delivery service for further assistance.
Sonic, America's Drive-In
Customer Experience Team
Auto-Response (07/27/2023 10:10 PM)
Thank you for contacting SONIC Drive-in! Your feedback is important to us and will be reviewed with care. We’ll be back in touch once our customer care team reviews your inquiry. Thank you for choosing SONIC!
Customer (07/27/2023 10:10 PM)
Your order #[protected] is scheduled for delivery on Thursday, July 27, at 9:15pm.
We canceled this order because you didn't receive your food.
Describe how the order was scheduled with an ETA of 9:15 PM. Driver called me and said the restaurant did not have the order. Could I called the restaurant.
I called the restaurant and a girl informed me that they in fact did not have the order. I told her just go ahead and cancel. She said OK I? ll tell my manager.
I didn? t called Grubhub and was told that when they talk to the restaurant, they were told the food was there and ready for pick up.
I called the restaurant back and the night manager Dakota informed me that he looked at Price. All platforms in the order was not there.
I called Grubhub back and then again said the order was there for pick up.
Dakota informed me when I called him back that there was some sort of miscommunication between himself and the daytime manager that the order had been cleared from his screen.
I was able to secure a refund. However, I am bringing this to your attention, because whatever miscommunications you have, they need to be worked out. I feel like you made me look like a fool to GrubHub. I am just the customer trying to get my food!
I ordered from Whataburger and they had no communication problems and got my hot food here on time.
I love sonic and have given you lots of business over the years. But? Your route 44 it? s just not worth this hassle! This is the second time that this location has had problems like this with my order.
The previous time they said that your iPad wasn? t working.
Why does a customer need to know about YOUR problems.? I am so sorry that my business is such a hassle to you. I can assure you I won? t be doing business with you anymore.
Desired outcome: I would like a nice apology letter, indicating that they actually understand the problem.Also, let them know I will absolutely not do any business with them anymore.