Sonic Drive-In’s earns a 1.3-star rating from 1811 reviews, showing that the majority of fast food enthusiasts are dissatisfied with dining experience.
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Service at Pell City Sonic in AL
I went about a month ago. I have called to complain and been waiting on a supervisor to return my call. I pulled up between hrs of 2 and 4 mashed red button. I was told there by a B/m was a 5 min delay. No problem. The 5 min turned into 15 minutes. I mashed button again B/m said 5 min delay. I told him I been waiting 5 min. I guess he thought I was a...
Read full review of Sonic Drive-InHarassment and customer service
Upon arriving at my fav place to grab a quick bite we where greeting by a rude worker... We ordered calmly but she complained she couldn't hear us. This isn't the first time I have dealt with this kind of service they are always rude to everyone who comes here they don't respect anyone and they're always take hours just to get you your order to you and when you get it it's cold. They spit in the drink after taking 30 mins to refill it. The person's name was christa the blonde was even ruder... I hate to complain but I've let it slide to many times they can be seen on the inside goofing around that good.
Desired outcome: Retrain them or rehire someone else.....
Management/Customer Service
I had went to the Sonic on First Chapel Creek. I had tried to order from the order box's and was rudely told drive Thru only so I was trying to clarify what drink were included in your 1.99 special and was told by a gentleman "all of them" then he cut me off from my questions. Right after that some lady who claimed to be a manager came out and I had asked my same question whish drinks were included and she also replied all of them and went back in so then my family and I proceed to drive thru to place our order and was quoted 13.96 when I went to window I had asked them why and they said blast not included and I then impatiently asked her if she could honor since they both replied all of them she was very rude hollering at me making threats so when I got out of car since this lady threatened me she decided to throw a large drink at me and my family
Claimed loss: Need to detail inside my xar from soda syrup thrown in it
Desired outcome: She needs to be retrained in customer service and management skills. No matter what no person claiming to be a manager should makes threats or even attempt to fight a customer
A technical issue in the sonic drive in app
On October 21, 2023, I stopped at a Sonic to pick up a drink using my mobile app. The next day I went to make another order on the Sonic Drive-In mobile app, and it said that I was still sitting and waiting for the order that I had picked up on Saturday night. I called the store and asked them to check, they said that the order had been cleared. I called...
Read full review of Sonic Drive-InTime spent to order/get food and cold food once received customer service
I came to sonic for dinner 2 weeks ago and it took over an hour to get my food! Multiple times I pushed the button and after 10-15 mins each time I got told it was sitting here sorry we will bring it out to finally a manager coming out and taking my order and remaking it. Today I ordered via mobile app figured that couldn’t get messed up. Nope got here app said after checking in and waiting 10 mins that order was on way out. 20 mins later nothing so I press button meanwhile multiple cars around me are trying to place orders with no one answering the calls from stalls finally 20 mins later I get answered and was told we will bring it out as soon as we can. 15 mins later food brought out. Checked food and it was wrong! Pressed button 15 mins later got answer then 15 mins later got food! SERIOUSLY!
Desired outcome: Refund and new employees
Multiple charges for a single order
I bought ONE drink Friday morning, October 13, 2023. I have TWO transactions pending on my bank account. One dated October 13, 2023 and one future dated October 16. 2023. This has occurred several times before a d management shrugs it off. I'm considering going to the media and speaking to an attorney about a class action lawsuit. A carhop said it happened to his. Other.
Food was just awful - inedible - cold - tasteless - old - hard buns. Read below.
Our names are [protected], email [protected]@yahoo.com. You need to know about the awful food we received. We did send an email on 9/29; however, the response was pathetic, to be quite honest. Thank you for reading our complaint: Ordered popcorn jumbo chicken, and for , we received COLD, TASTELESS, HARD, OVERCOOKED CRAP! The pieces were smaller than your...
Sonic in El Campo
10/3/23 I came to Sonic for lunch. This particular Sonic has at least 3, actually more but I didn’t go to each of them, screens that are not working. There is nothing to indicate that these stalls can’t be used. Cars are pulling in, backing up, and going to other stalls or leaving. A few months ago, just one wasn’t working. This is getting ridiculous.
Desired outcome: Fix screens
Workers broke my debit card
09/24/2023 between 7:00 pm and 8:00 pm. We were at the Brigham City Utah location. When we drove up to the window to pay, the card would not swipe. For some reason, this location, NEVER reads my card (only place that does this), so they usually type my number in. I told the kids at the window, they will just need to type the number in. We sat at the window...
Read full review of Sonic Drive-InFootlong cheese coney, service
Saturday, September 23, 2023 @ 2:30pm in Davis, Oklahoma. I ordered a two simple Cheese Coney Deal. Easy enough. I waited for over 30 minutes for my food which I was taking home to eat. I got home the coney was burn literally to a crisp. I went back to the Sonic, showed and gave the coney to them. The person stated she was so sorry we will make you another...
Read full review of Sonic Drive-InInsects in drink
Unfortunately I do not have my receipt because I mean who knew. On Saturday, September 16 around 4 pm I went to the Sonic at 8620 Spring Valley Rd, Dallas, TX 75240 [protected] I ordered a large cheddar peppers, a number 2 burger, and a route 44 juneberry icee. My son brought to my attention a little later (see pic) those are flys, and one that he...
Bad food
Today is the first time to complain about my sonic but it is important to me. When you order a $6 footlong you expect certain things. What I expected was a foot long coney with chili and cheese. What I got was a footlong hotdog on a literal 8 1/2 to 9 inch hotdog bun with hotdog sticking almost 2 inches out both ends. Very little cheese or chili and it...
Read full review of Sonic Drive-InGeneral
Yesterday: Spend 20min at the mic waiting to order. We were greeted immediately and asked to wait. Then we were not spoken to again despite our attempts to speak to them. Today: Waited 20min in line after ordering. At least half of this was spent pulled in front of the window. I was never acknowledged until after that 20min. I wanted to do a split...
Read full review of Sonic Drive-InProduct
I just left sonic in Duarte. My food was disgusting. I ordered an all American hotdogs. It came sopping with too much mustard on it. It was cold. My onion rings, tasted like fish, and I got your iconic cherry limeade slushy and it was the worst I’ve ever had it was too sour and pieces like it had stale, toilet water or something in it. It was just all-around the worst meal I’ve had ever from sonic.
Read full review of Sonic Drive-InLong waits, poor, service, building in need of repairs. Lack of management!!!
The Sonic here in Truth or Consequences, NM has done a steady downhill spiral after losing the General Manager David! There are long waits, staffing issues, and over half the ordering stalls are inoperable, the ones that work are few and far between. It's a game of chance every time you drive in to see if the buttons work or not. None are mark out of order...
Read full review of Sonic Drive-InScrewed up order and employee that obviously hates their job
My family ordered some food from sonic online and mine ended up being the exact opposite of what it should be. My burger was supposed to be a SUPERSONIC double bacon cheeseburger with no mayo/lettuce and add chili but they kept the mayo/lettuce and forgot the chili. I decided to head back to the store to get it fixed and as I was explaining the issue to...
Bad Management
Sonic at Deming NM 88030, needs to be adressed ASAP. Its been a whole year full of issues by now. Kitchen is dirty, they take an hour to make a single drink and still make it wrong. Employees wash their hands on the soda machine that is right on top of the ice which allows the dirty water to drip into it. Higene is at its lowest. People here keep giving...
Read full review of Sonic Drive-InDouble bacon cheeseburger
The Sonic I frequent is Store #4659 in Corpus Christi, TX. My husband and I usually enjoy double bacon cheeseburgers, but the last 2 times we ordered them, the buns were cold. Today I complained and the carhop asked if we wanted to have them remade. We didn't have the time to wait. It would be nice if the burgers went back to the original. I asked for...
Read full review of Sonic Drive-InCustomer service - car hop
Sunday, [protected] 1:18 p.m. ordered a large Butterfinger Bl & a large OreoChzCk Shk, for a total of $13.62
The car hop is a female young Hispanic girl with red hair & jewelry on her face.
Gave the car hop $20.62, she went in for the change & came back with $6. My son informed her that she was $1 short. She went back inside, the returned a couple of minutes later and threw $.80 at my son & walked back inside. She is still $.20 short
Left & called the manager, David, when we got home and informed him of what had transpired. This was Sonic #5736 on E. Parmer Lane in Austin, Texas.
Very disappointed!
Desired outcome: My son deserves an apology and the car hop needs additional training!
My order
Hi! Good'Morning I went to sonic this morning for breakfast I ordered a number 17 which is French toast sticks instead of the employees telling me y'all are out they gave me toasted white bread and syrup. I’m not trying to be any trouble but I paid for something I didn’t receive. I always get told not to use this sonic because of this reason right here but...
Read full review of Sonic Drive-InSonic Drive-In Reviews 0
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Overview of Sonic Drive-In complaint handling
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Sonic Drive-In Contacts
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Sonic Drive-In phone numbers+1 (866) 657-6642+1 (866) 657-6642Click up if you have successfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number 0 0 users reported that they have successfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number Click down if you have unsuccessfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number 1 1 users reported that they have UNsuccessfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number
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Sonic Drive-In emailshelp@sonicdrivein.com100%Confidence score: 100%Support
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Sonic Drive-In address300 Johnny Bench Dr, Oklahoma City, Georgia, 73104, United States
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Sonic Drive-In social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 04, 2025 - View all Sonic Drive-In contacts
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