Sonic Drive-In
Reviews and Complaints

I went about a month ago. I have called to complain and been waiting on a supervisor to return my call. I pulled up between hrs of 2 and 4 mashed red button. I was told there by a B/m was a 5 min delay. No problem. The 5 min turned into 15 minutes. I mashed button again B/m said 5 min delay. I told him I been waiting 5 min. I guess he thought I was a different customer. I waited 5 min. I mashed the button a 3rd time. A w/f took my order. I ordered diet sprite with strawberries and small cheese sticks. They came out with the wrong stuff. I ask for manager. My order was wrong and I had been there at this point at hr. Ridiculous! The w/f manager RUDE! Told her what happened. She said she could just give me my order. I told her I just wanted my money back at this point. A b/m started walking towards my Jeep I told her she could tell him to go back inside he was the one causing use kept saying 5 min delay. She told me I was being raciest. That’s not raciest. That’s how you describe a person when you call the police. I use to dispatch. She cussed me. Told me to leave. I cussed her back told her I wanted my money. To this still have not gotten and that store charged more. Still telling cars 5 min delay too. This needs to be handled

Upon arriving at my fav place to grab a quick bite we where greeting by a rude worker... We ordered calmly but she complained she couldn't hear us. This isn't the first time I have dealt with this kind of service they are always rude to everyone who comes here they don't respect anyone and they're always take hours just to get you your order to you and when you get it it's cold. They spit in the drink after taking 30 mins to refill it. The person's name was christa the blonde was even ruder... I hate to complain but I've let it slide to many times they can be seen on the inside goofing around that good.

I had went to the Sonic on First Chapel Creek. I had tried to order from the order box's and was rudely told drive Thru only so I was trying to clarify what drink were included in your 1.99 special and was told by a gentleman "all of them" then he cut me off from my questions. Right after that some lady who claimed to be a manager came out and I had asked my same question whish drinks were included and she also replied all of them and went back in so then my family and I proceed to drive thru to place our order and was quoted 13.96 when I went to window I had asked them why and they said blast not included and I then impatiently asked her if she could honor since they both replied all of them she was very rude hollering at me making threats so when I got out of car since this lady threatened me she decided to throw a large drink at me and my family

I came to sonic for dinner 2 weeks ago and it took over an hour to get my food! Multiple times I pushed the button and after 10-15 mins each time I got told it was sitting here sorry we will bring it out to finally a manager coming out and taking my order and remaking it. Today I ordered via mobile app figured that couldn’t get messed up. Nope got here app said after checking in and waiting 10 mins that order was on way out. 20 mins later nothing so I press button meanwhile multiple cars around me are trying to place orders with no one answering the calls from stalls finally 20 mins later I get answered and was told we will bring it out as soon as we can. 15 mins later food brought out. Checked food and it was wrong! Pressed button 15 mins later got answer then 15 mins later got food! SERIOUSLY!

Our names are [protected], email [protected]@yahoo.com. You need to know about the awful food we received. We did send an email on 9/29; however, the response was pathetic, to be quite honest. Thank you for reading our complaint:

Ordered popcorn jumbo chicken, and for , we received COLD, TASTELESS, HARD, OVERCOOKED CRAP! The pieces were smaller than your thumbnail, and did we say COLD, TASTELESS, HARD, & OVERCOOKED? Then, the Sausage Breakfast Burrito for was BURNT! Yes, you heard that right: BURNT! It was horrible. BURNT EGGS! HOW DOES THAT HAPPEN? AND IT WAS COLD, as if it had been sitting on the rack since 8:00 this morning! And now, the WORST part of this complaint is for the PLAIN JUNIOR CHEESEBURGER WITH NOTHING ON IT EXCEPT FOR CHEESE. We received a COLD, NON-MELTED CHEESE, HARD-BUN burger. DISGUSTING isn't even the right word to explain the GARBAGE that we received for almost . No one cares anymore, obviously. All went into the trash. Shameful company, this Sonic place. Never, EVER again will we be returning, and we will be on social media telling this same story. Horrendous.

>>>ALSO, just so you know, here is the response that I received. It is an INSULT. I wrote back saying "keep it."

Response (10/03/2023 07:45 PM)

Dear Pamela,

Please accept our sincere apologies for the experience you had at Sonic Drive-In where it appears that the junior Cheeseburger was cold , teh bun was hard and the cheese wasn't melted and the Sausage Burrito was burnt you received was. Thank you for bringing this to our attention. We strive to provide exceptional service and take your feedback very seriously. Your experience will be shared with the drive-in for review. We’d like to make it up to you by sending you a reward for a free 2 Cheeseburger with purchase valid 7 days to be added in your Sonic App account.

Please respond to this email with the email address associated with your Sonic App account. If you need help finding this information, please follow the below steps.

1) Open the Sonic App

2) Tap the Circle with the Silhouette on the lower left of the app

3) Tap your name

4) Tap on Edit Account

We look forward to hearing from you soon.

　

Sincerely,

Sonic, America's Drive-In

Customer Experience Team

10/3/23 I came to Sonic for lunch. This particular Sonic has at least 3, actually more but I didn’t go to each of them, screens that are not working. There is nothing to indicate that these stalls can’t be used. Cars are pulling in, backing up, and going to other stalls or leaving. A few months ago, just one wasn’t working. This is getting ridiculous.

09/24/2023 between 7:00 pm and 8:00 pm.

We were at the Brigham City Utah location. When we drove up to the window to pay, the card would not swipe. For some reason, this location, NEVER reads my card (only place that does this), so they usually type my number in. I told the kids at the window, they will just need to type the number in. We sat at the window for 20 minutes waiting and watching them continue to swipe my card. A younger teenage boy was jamming my card in and out of the reader and swiping it. The older boy that was working, was able to get the card typed in. When I was given my card back, it was bent, and they had also broken the chip in it. I told the kid " You broke my card", and all he said was "My bad" and walked away. My card is now unusable, and I have to get a new one. Our food was cold, we received the wrong drink, and our ice cream was melted, with soggy ice cream cones in the cups. This location has been horrible! Between the horrible potholes that they had (for months), to all of the super young kids that have absolutely no knowledge or customer service skills, this location has really gone downhill.

Sunday, [protected] 1:18 p.m. ordered a large Butterfinger Bl & a large OreoChzCk Shk, for a total of $13.62

The car hop is a female young Hispanic girl with red hair & jewelry on her face.

Gave the car hop $20.62, she went in for the change & came back with $6. My son informed her that she was $1 short. She went back inside, the returned a couple of minutes later and threw $.80 at my son & walked back inside. She is still $.20 short

Left & called the manager, David, when we got home and informed him of what had transpired. This was Sonic #5736 on E. Parmer Lane in Austin, Texas.

Very disappointed!