Customer service/employee training
Went to the sonic on 7/1/21 in Forrest City, Ark. tried placing an order and the girl kept saying she couldn't hear we told her 5 times we wanted a XL Coney with no bun, if she couldn't hear she should have came out and asked what we wanted but no, we wanted popcorn chicken but surprisingly they were out of that so we told her to hold on while we called to...
Read full complaintOut of ice cream
The Topeka blvd Sonic is such livers, too lazy to make a shake at 9:30pm and stated they "out of icecream"!
Read full complaintFoot long chili cheese coney
I ordered a Foot long Chili Cheese Coney on June 28, 2021 at your store on1609 NW Sheridan Road, Lawton, Oklahoma. What i received was total crap. The wiener was hard like rubber. you could barely cut with a fork. the chili was so watered down it just rolled off the bun. Very little meat. must have been about a total teaspoon of cheese on top. Terrible. Not fit for human consumption. Never order again. Time was15:21:35.
Read full complaintChili cheese french fries and caramel sundae
Hello, I just visited your Sonic drive thru in Kingman AZ off of Andy Devine Ave. I have never written in to a company to make a bad comment before, but this time I could not let this go and need to tell you how awful your portions and food products are getting. I could not believe my eyes when I opened my food bag and saw the size of my med and small...
Management
1. Ordered at 8:38pm. Was there about 8:45pm. Attempted to check in via the red button in stall 11 because I wanted a bag of ice also. Just wanted to add a bag of ice - was at stall 11 - I pushed the button 3 or 4 times over a 20 minute Tim span. Very patient, not in a big hurry. After killing 20 minutes & no response. I did see others leaving without...
Read full complaintCherry limeade
The one in Dayton Tennessee y do they call it cherry lime ad when they stop putting in the cherry and lime hell if not going put it in need chance the name to it to cherry flavored drack there no cherry or lime in it no more is all the sonic doing that [censored] or just the one in Dayton Tennessee we call about it before they put it in a few times then back to there same [censored] y can't no one get them to do it right
Good
First off, the screen didn't display what we ordered nor did they repeat it back, finally get our food 30 minuets later and they got 2 of the 3 drinks wrong. Go to pay and she says the card reader is down, something that should be said from the start they are lucky we had cash on us. This experience was a -2/10 Poot customer service, and you would think the food would have been at least warm when it came out but it wasn't.
Read full complaintWait time, terrible service, wrong order no money back absolutely the worst sonic or fast food I have ever been to!!!
I should have known better than to patron this establishment again I have not once in the 6 years I have lived in cheyenne gotten quality foid, or treatment at the sonic on s greely highway. Terrible cudtomer service... Slow asi am writing this ive been in line 45 mins for a slushi! Yes just a slushi. Yesterday I spent 30 for din er and received half my...
Read full complaintThe worst fast food experience
This was probably the worst fast food experience we have ever had. We waited in line for at least 45 minutes with about 6 cars in front of us. Our kids really wanted slushies, so we waited. Once we finally got to the window, the lady had so much food in her mouth she couldn't talk. Once she could talk, she mumbled the wrong order. We had to then tell her...
Read full complaintwrong item
Since our Sonic is closed we have to go 25 miles to get their items. Yesterday I ordered a cheesecake Sonic Blast, it had a lot of whip cream on top so I couldn't see what was in it. We're on the road to go home and I started to eat only to realize there was no spoon, so I tried to eat the best I could with a straw, then I realized it was a milk shake, absolutely no cheesecake. I've had these before and it's my favorite. I didn't try to call them because I didn't know when I would get back there. Just thought you should know. Of course if you got the Sonic here working again, that would solve a lot of problems here in Brookfield, Mo !
Sincerely,
Linda Hull
Desired outcome: I wouldn't mind getting a coupon for another Cheesecake Sonic Blast
Sweet tea
We go to sonic twice a day everyday to Order 3 large or 3 route 44 sweet teas. The last few days the tea has not been sweet. Thinking they're short handed we didn't say much but this time we told them it's unsweet. So we waited another five minutes and got three more sweet teas that tasted exactly the same as the first three that were absolutely unsweet. So...
Read full complaintService
I went the sonic in locust Grove Oklahoma on the 5th of June pulled into a stall and there was only 2 other cars there I ordered a route 44 coke and 3 cups of ice I sat there for 10 minutes so I decided to push the button to see if they had forgotten about me after waiting for another 5 minutes a guy came to my vehicle and said he was told to come and ask me not to push the button anymore because that stall wasn't working right I told him I was just trying to see what was taking so long and buy this time another 5 minutes went by and then proceeded to tell me that he was just no starting to ring it up and that they would have my order out in a couple of minutes I told him to bring my order to me asap another couple of minutes went by and finally a girl brought me my drink I told her to tell the manager I be filling a report with corporate
When you cannot use proper punctuation that is taught in second grade, you have no right calling adults girl.
Service
Ferriday La, we sat at stall #5 for over 15 minutes and no one answered our call. Asked a hop about it and he said move over one so we move over to #7 press red button and waited 10 minutes with no answer. Called them on the phone and they didn't respond. We watched four customers order and get their food. We left with no food or drinks and will not be back.
Desired outcome: Service
Customer service
I go to the sonic on military road in benton, Arkansas 72015 and their employees are so rude. One time I waited for 40 minutes for an ice tea and when I asked about it they said "we have a line so you can hold on." It's always like that here they are never nice. I've complained and nothing has been done. I'm at sonic right now and I was trying to hear the order that I was giving so I said "oh hang on one second" and she responded by saying "you can push the button when you are ready." And hung up on me. This location has failed to live up to the sonic reputqtion.
Desired outcome: Restaff
Buffalo chicken
290 Wilson Ave, Hanover, PA 17331 Ordered food through Grub Hub and for the 10th time they forgot to put an item in to be delivered. I contacted the store and was greeted by the operations manager who rudely denied all responsibility and told me to contact the Grub Hub driver, since I had no information on this and am assuming you, as a business, have the...
Read full complaintPoor customer service and nasty attitude
I visited a Sonic Drive In on Main St. in Southaven, MS on 05/19/2021. I paid for my order and drove home to notice an item I had paid for was not in the bag. The manager (Erin) was not very polite and acted as if I had done something to her. She did offer me a free small tater tot but after dealing with her nasty attitude I did not want it or anything else from that Sonic
Read full complaint and 1 commentVery poor service and total disregard to feedback by manager dalton atteberry.
Received terrible service at several points of contact with employees and manager on duty. Employees were rude and offered no shred of "service". My experience is document in detail below: Ordering: "what do you want?" I ordered a steak sandwich with cheese, tots, large big red. (This is my usual order). Didn't give me my total or ask if I would like to...
Read full complaintCustomer service
It is near impossible to get service at the sonic on staples in corpus christi TX. While in line I cant even tell you how many cars drove away before I did. At the drive through they were not taking ther persons order even though everyone ahead was already gone. Needless to say I left without placing and order. This is not the first time.
Read full complaintUnauthorized charges
On May 9th I placed a order online. Due to (Sonic's) system errors, they cancelled my ordered. A message pops up, your order has been canceled and will credit back to my account. It may take up to 24 hr to show on your account. Today is Tuesday May 12th. Instead of getting a refund Sonic's charges me not just 1x but a total of 4x on May 11th. $22.75 $22.75 $23.40 $23.40.
Read full complaintService at Sonic drive in in Prescott Valley AZ.
I spent over an hour siting for my food, and when I finely did get my order, the tater tots were cold, I was then told hold on, I will go get you some hot ones she never did return with the hot Tater Tots, even though I called them back 3 more times by pressing the little red button, and getting the same the first 2 times what can we get started for you today. At which point I had to explain that they already had my order, and that I had at the first recall ben waiting 40 minuets by the second call over an hour, and by the third call the person that answered said it would be a 40 minuet wait, at which point I demanded my money back, and opted for another restraint! This is by far the worst experience I have ever had at any restraint by far!
Desired outcome: At least a replacement meal, one which is fresh hot and correct!!!
About Sonic Drive-In
Most discussed Sonic Drive-In complaints
attendant never returned with my changeRecent comments about Sonic Drive-In company
Ingredients of the sonic burger
Whataburger
604 reviews
Checkers & Rally's
682 reviews
Raising Cane's Chicken Fingers
19 reviews
Wendy’s
1755 reviews
Hungry Jack's Australia
642 reviews