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Smith's Customer Service Contacts

+1 800 576 4377 (Customer Service)
+1 855 489 2502 (My Prescriptions)
+1 866 594 3644 (i-wireless)
+1 866 265 8419 (Prepaid Debit Cards)
+1 877 300 7797 (Rewards Debit Cards)
+1 800 928 2274 (Coinstar)
1550 S Redwood Rd
Salt Lake City, Utah
United States - 84104
Mon8:00 AM - 12:00 AM
Tue8:00 AM - 12:00 AM
Wed8:00 AM - 12:00 AM
Thu8:00 AM - 12:00 AM
Fri8:00 AM - 12:00 AM
Sat8:00 AM - 9:30 PM
Sun8:00 AM - 9:30 PM

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Use this comments board to leave complaints and reviews about Smith's. Discuss the issues you have had with Smith's and work with their customer service team to find a resolution.

Complaints & Reviews

Smith's Food and Drug — pharmacy receipt

When I purchase fuel my bank records a Smith's Fuel purchase. When I purchase food or pharmacy my bank...

Smith's Food and Drug — customer service

On Friday November 2 2018, I went into the Smiths store on Paseo and Wyoming (8100Wyoming) around 430pm. A...

Smith's Pharmacy — pharmacy

To who it may concern, My name is Casey, I have been a loyal Smith's pharmacy customer for the past 4 year...

Smith's Food and Drug — store reset - 2540 maryland parkway, las vegas, nv

Was at the store last night, 10/15/2018. I am a former grocery store employee of over 10 years back in the...

Smith's Food and Drugpharmacy tech

I went in to visit your Rancho and Charleston location to pick up my prescription after receiving a text, stated they were ready for pick up. The pharmacist(Yuna) stated she could not fill it. I informed her I received a text and that it is very inconvenient and I could not come back for a few days. She said it was nothing she could do. I said I would not leave until speaking with a manager. She said her manager was off that day and she would not call. They called another young lady who was standing in as manager dur to other managers being off. She informed me that Yuna (pharmacist) asked her to call the police on me. Manager said she told her I was not disgruntle or disruptive and there was no need to call the police. I was so upset after hearing this I just put items down and left. And I cried. Many Black men and women are being gunned down for nothing. Police are being called
for nothing. This was unacceptable!

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    Smith's Food and Drug — produce and bakery

    First I want to say I really love the new Smith's market place in sky canyon ( Las Vegas). But was so...

    Smith's Food and Drug — complaint

    I went into Smith's in Edgewood, NM 87015, this AM. The lady just inside the door explained the new Scan Bag...


    Smith's Food and Drug — customer service manager/cashier

    I had to wait in line as the cashier Stacia and another off duty employee complained about the store and...

    Smith's Food and Drughiring manager alesse/alice

    My daughter applied for a job and the Manger Alice told us she got the job and everything but after making us wait for months she said never mind they can't hire her and there is no reasons behind her actions therefore we feel discriminated against. She obviously just didn't like us and that's unacceptable. We really needed the job as soon as possible but because of an employers unfair decision and actions we had to waste time thinking we got the job according to the Manger.

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      Smiths Pharmacy Syracuse — bad record keeping and missing controlled substance

      First of all I filled prescription for Fentanyl patches on April 4th I told them that it showed they filled...


      Smith's Food and Drug — customer service

      I was parked in the parking lot when a boy in a green vest named Talon told me I had to move my car because I...

      Smith's Food and Drugpharmacy and pharmacist

      I go to the Smiths location in my area located on Flamingo and Buffalo in the Las Vegas Nevada area. I get prescriptions of 180 Oxycodone pills and I had no problems feeling it until the pharmacist Phill is having issues and decided he will only fill my prescription up to 150 which shorts me for my month. I am a union ironworker with several disc herniated as well as some dislocated I need these to be able to do my job well and not come home with excruciating pain and I feel that this is conflicting with my quality of life because the pharmacist feels that I do not need as many as my doctor prescribes me.

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        Smith's Food and Drug — unethical behavior

        I went for my weekly grocery shopping this morning on May 22, 2018 at my local Smith's Grocery store 6001...

        Smith's Food and Drug — fuel attendant

        One of your fuel attendants (Christine I think, I'll call her employee 1) had a line employee 2 came from the...

        Heber City

        Smith's Food and Drug — customer service or lack thereof.

        I've been a smith's shopper for years, I spend from. 200-400 a week at this store. Two locations windmill and...

        Smith's Food and Drugrotten bacon and response from butcher

        I was at the Mesquite, Nevada Smiths on 4/24/18. I bought 2 packs of Big Buy brand bacon, among many other groceries... I cooked some yesterday and tasted a weird funky nastiness after baking. I noticed then that the second package I bought on the same day was labeled, use or freeze by March 02 2018' TWO MONTHS EXPIRED!!! MY HUSBAND, SON & I ALL INGESTED 2 MONTH OLD PORK!!! God knows what parisite is inside us!!! I called for a Manager, got the butcher, and he said( rudely, very rudely) throw it out. No apologies, just throw it out. I was absolutely infuriated! He kept cutting me off as I was trying to tell him he needed to check the dates and pull the rotten meat he was selling. Refused to let me talk to a Manager. He blamed the rotten meat on a vendor that gave him a free box of meat. He said they dont even carry that brand of bacon. If thats so then why did I purchase it there? Such a liar!! I told him it didn't matter where he got it, the dates should've been checked. They should ALWAYS be checked!!! He then handed off the phone to the first girl who answered and I asked are you a Manager??? She said no, I said over and over again I wanted to talk to a Manager and she kept trying to talk around & over me ( as well as the butcher did before, never connecting me with anyone in charge) so I then had to hang up and call the store back trying to connect with a Manager. The girl said she would pass it on... Again, no Manager. I am furious as a customer, a person & a mother, possibly carrying parisites, along with my 4 year old son & husband, from the rotten bacon your store sold because of a careless butcher & workers. For the sake of others I hope you check up on that store for quality insurance.

        rotten bacon and response from butcher

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          Smiths Grocery — employee inappropriate comments attitudes towards customers

          Good Afternoon: Today I overheard a conversation between a cashier named Fonzy and another customer of...

          Smith's Food and Drug4x rewards points for shell gift cards

          I have a few comments to make.
          1. The partnership you have with Shell I feel is a scam. Smith's offers 4X reward points where if you buy $250 in shell gift cards you get 1.00 off of gasoline up to 35 gallons. Problem is Smith's doesn't offer any Shell gift card over $50 dollars which makes it impossible to take advantage of that offer. To add to my frustration I bought $500 dollars worth of $25 and $50 gift cards since that was the only thing available.
          2. When I visited a Shell station last night and asked the clerk to turn the pump on so I could get my 1.00 off but he didn't know how. I tried putting in my rewards card, pushed the button to say I would pay inside and it showed on the screen awaiting authorization. The clerk didn't know how to authorize it. I ended up driving over to Smith's so I could take advantage of the 1.00 off 35 gallons. Nice I could spend more on gas.

          Why don't you offer $100 gas cards so you can utilize this offer? I have been to 3 Smith's near my home, NONE of them carry cards higher than $50. One of them didn't carry any cards higher than $25.

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            Smith's Food and Drug — very unprofessional and rude customers service

            Went shopping last night for grocies at smiths at 4700 Tramway Blvrd NE Albuquerque nm i had at least $140...

            Smith's Food and Drug — employee being mistreated

            To Higher Mgmnt: This is in regard to Xander Butler who works at the Smith's Marektplace in West Jordan...

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