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Smith's
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Smith's
reviews & complaints

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138 complaints
7 resolved 131 unresolved
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S
6:27 pm EDT

Smith's - Service

This middle aged short stubby man with a buz cut and glasses came up and yelled at us for not having our receipts and then he followed us out of the store and dragged us back in all while having a smug smile and a condescending attitude then he made us dig through the trash to find our receipts after i offered to handle this in a more mature less public way by showing my bank account but he was refusing to listen to logic all to help his pathetic emasculated ego, then after we found our receipts he didnt even look and he shooed us out without apologizing even though we communicated that we were in a rush. I am never going to smiths again and now it will always have a demeaning environment due to intolerable and immature employees!

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T
6:32 pm EDT
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Smith's - Trespassing Issued (Not Originally Approved By Manager)

They said I am not allowed in the store because I told the security guard that New Mexicans have low IQ. Why it got to this point is because one of the security guards (not the one who thought I stole) thought that I stole a milk which I purchased from their store a few days prior and I brought it from my home. Also when I showed up the following day the security guard (Not the manager) said that I was kicked out of the store while I purchased my tea and when I said: “I can do whatever the hell I want you’re not the manager,” he told a manager dressed in blue that was not previously aware of me telling the security guard that New Mexicans have low IQ (As this manager wasn’t on duty the day prior) While recording I found out that the security guard who kicked me out by convincing the new manager is not an American citizen. I asked him if he had citizenship to which he gave two responses: “Are you threatening me … “You don’t need to know.” Since the videos won’t upload on here you can watch them on my YouTube channel: The 13th Disciple

Desired outcome: Fire this security guard and demote the manager in blue. Also let me back in the store. New Mexico has the highest unemployment rate and we can hire a United States citizen to be a security guard instead of an illegal

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H
12:22 pm EDT

Smith's - Lisa Despain - Smiths warehouse employee

My name is Hart Wesemann - phone 801-631-4036. I own my own business in Davis County Utah. For many years i have been entering radio contests as a hobby. For years i have heard a woman by the name of Lisa Despain winning many cash contests on Z104 Country. This has been going on for years. Lisa Despain has announced on the air when she wins, that she works at Smiths Warehouse in Layton, Utah.So far this week, she has won 1,250.00 cash on Z104. I don't know if she enters other contests on other stations. My concern is that Lisa has been using Smiths company equipment and company time to enter radio contests. Does Smiths have a policy about this regarding their employees.? I can't imagine that this type of behavior is approved of by Smiths management. Please forward this complaint to upper management. Thank you.

Desired outcome: i would like to know what Smiths policy is regarding employees playing radio contests on company time with company equipment.

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1 comment
L
Apr 29, 2022 5:43 pm EDT

Yes, Smiths is a poorly run company, period. But your review is so laughable. Try winning on another station; maybe Lisa knows someone who works at the radio station; did you give the radio station a bad review? Lol, who knows if there's foul play and, if so, where it's happening. It is horrible to hurt a business that has nothing to do with it by writing your review. Blame all (Store, employee, radio station, etc..) or blame no one and move on. Maybe she knows a trick you could use. You know her name and where she works, call her and ask how she does it. Let her know you'll do it on another station, so it doesn't affect her, and then you can both win. Good Lord.

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11:14 am EDT
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My complaint is toward the store manager Adam in the Gillette Store. Since my son won’t complain then I guess I will have to do it for him. My son Armando Rodriguez was let go if I’m correct on March 28, 2022 by Adam. I’m sure you already know the reason why so, I’m not going to waste your time in explaining why he was let go. He made a mistake and he...

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V
7:44 pm EDT
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Smith's - Pharmacy

My veterinarian did not have the pills I needed for my dog so he wrote a prescription for your pharmacy to fill the medication. He told me the pills would be about $25.00 for a month supply. I also looked on chewy and they were about this price. I took the script to smiths and they said it would take a while so I had a friend pick them up a few hours later. She called and told me they cost her $114.00 vs the price the vet quoted. When I got home I immediately called the pharmacy to try to take them back due to the outrageous cost and was told they would not take them back, I had paid for them so basically I was sol... I am a very good smith's customer but after the robbery I received on filling this prescription I will definitely never use your pharmacy again and will look at other grocery shopping options in my area. I cannot believe you could charge this much more for medication than the vet or chewy and get away with it! Buyer beware...

Desired outcome: I would like to either pay the standard and customary price or get my money back and go to a reputable company to get my dogs prescription filled.

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J
3:44 am EDT
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I have lived several blocks away for 20+ years and I thought that when they remodeled Smith’s and expanding their pharmacy that they would be able to handle the influx of customers. I understand they have a difficult job, especially when it’s after hours for the doctors offices to resolve it. I’ve been more than patient for many many years and I have...

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T
10:13 am EDT

Smith's - Fuel Rewards

You are miss representing your Fuel Rewards program. You promise me up to 35 gallons of fuel at a discounted rate when I use my Fuel Rewards, but your pump is shutting off at $150.00. This morning, you robbed me of 5 gallons of fuel at a discounted rate, it had only pumped 30 gallons when the pump shut down, and my truck was empty and has a 45 gallon tank.

How are you going to make this up to me?

Bart Nordstrom

Provo, Ut 84606

Rewards card# 4 50628 17227 4

[email protected]

Desired outcome: Turn off your pump auto shutoff at $150.00 so I can fill my truck without doing two transactions. I don't mind doing two transaction if, I get my promised 35 gallons first.

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S
8:55 pm EDT

Smith's - Environment - Smiths plastic bags all over people's backyards

I live behind the Smith's Marketplace in Salt Lake City, Utah, the location on Valley Street. Every day, I pick up trash in my backyard that is Smith's grocery bags, sanitation wipes and all sorts of trash from there. There are trash can's in the parking lot, but with no lids! Please help cover trash cans at all Smith's locations to stop littering in people's yards and helping protect the environment.

Desired outcome: I would like Smith's and Kroger to start addressing issues such as this and become more aware of the litter that's being created outside of the store.

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I live in the neighborhood of this store and go in there almost daily. When the pandemic started this place was like a hospital for cleanliness. We could only enter one door, the other was for exit. Everything was spotless, masks were dispensed for those who did not have one, and the distancing and all other protocols were observed. There were sanitizer...

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ADVERTISIMENT
R
8:24 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I had a horrible experience with one of the managers at smiths on Pacheco street in Santa Fe nm. The manager was a smart ass. Over heard her talking to an other employee she was mocking him when he talked and when he walked away she called him a " pendejo" what kind of manager is that no respect for the employees when she's a manager or not. So I protected...

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V
10:46 am EST
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This is a complaint about a deli worker at Smith's on Constitution and Carlisle NE in Albuquerque, NM. I went to the deli to buy lunch meat and cheese on 12/27 around 5:30 pm. The worker whose name is Simone (someone I didn't recognize as I shop there all the time). She was wearing one glove on her left hand and nothing on her right hand. She handled the...

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K
2:40 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

12/22/2021 Signs on shelves said digital coupon pricing was available for 18-count Simple Truth eggs and for Peet's coffee. At self check- out, I was told the help "are not supposed" to take off the $1 per item, but customer service could. Great- I love to go stand in another line. I went to Customer Service and was told they could not take off the digital...

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H
3:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Smith's - Cart retriever

I recently visited the smith's at 9th south & 8th W., date; 12/15/21. The person retrieving the shopping cart decided to help me with a couple of carts stuck together., And when I didn't get the carts apart. He decided to express himself with attitude of my lack of strength. It made me feel like, walking out and not shopping there again. Also, when I said Hi, he just ignored me... Rude customer service.
P>S - When he look me and saw my disapproval, he decided to apologize.

Desired outcome: Why don't hire people for retail, with better customer service skills.

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A
12:50 pm EST
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the orem utah smiths pharmacy continues to disregard encouragements to wear masks. I have stopped going to this location because I dont feel safe being around a staff that is working with sick people all day. This is a continued incident that I have seen for the past few months. I would like to feel safe to go to a pharmacy that I have used for a long time and at least have the staff there wear a mask.

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ADVERTISIMENT
D
2:40 pm EST

Smith's - Everything

Smiths, los Alamos.

I ran into an employee who said they'd been working 12 hours without a break. Being told they'd get fired if they sat down or took a LEGALLY MANDATED LUNCH.

Your click list team couldn't work the printer so I didn't get a receipt.

The line for the check out extended to the BACK OF THE STORE.

Figure it out. I tried to call every department to get a hold of someone and every phone rang for longer than 5 minutes each with no pick up from anyone. Literally every single phone line. Completely garbage customer service. How terrible is your pay that you can't keep a full staff of employees?

This is one of the only grocery stores in town and people are spending hours in line. And you have over worked e.ployees who are being treated illegally. If you want to pay me $150k a year and will give me unlimited budget to hire employees I'll fix your problems. Every single one. It'll only take me 4 months too. Seriously.

Otherwise. Figure it out. Completely unacceptable from a chain institution.

Desired outcome: Fix your problems.

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3:31 am EST
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Russell Yurcic he lives near a Smith! s in Albuquerque, NM more precise at Wyoming and Paseo del Norte store. He is the kind of person that can sweet talk any body. Divorced about 6 years ago has the bad habit of pay prostitutes and buy them heroin or other drugs. He met Stacy Marie Campbell on a dating site meting multiples times. I divorced Stacy or her...

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U
9:50 am EST

Smith's - Complaining about a boss

I've been working at Smiths for a little over a month now. I'm really upset and embarrassed how much one boss acts towards me. My IPM's are over 21 and when it gets busy she takes my place. I'm embarrassed because she does this all the time and in front of customers. She can go on her own register instead of telling me she needs to get the line down. I can get the lines down. No problem. Please can you do something about my boss. We have other bosses but she's the only female boss for the front end.

Thank you

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M
4:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Smith's - No wipes or sanitizing spray and towels at door

My nearest Smith's store at Golf Course and Paseo in Abuquerque, NM has stopped having any kind of sanitizing for their their carts, even though carts have been proven to carry more germs than any other thing that I need to use. for the past three weeks they have been out. So I will no longer be doing any shopping there.I'll go to Albertsons or WalMart

Desired outcome: Get some sanitizer

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C
6:37 pm EDT
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The Farmington smith's pharmacy is a joke I go there every two weeks and I'm treated like I am scum because I pick up Percocet. It is discriminatory and I'm sure that it's on film to show how I am singled out and treated like I'm doing something wrong. The manager that worked here a few years ago was fantastic! The guy that took his place is an ass. He'...

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A
11:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi. I'm going to make this short. I was hired as a cashier for Smiths. I don't mind bagging once in a while or for extra hours. The front end bosses accused me of not taking a 185 dollar grocery amount from a customer. Now they don't put me on a register, which I'm very disappointed. I wasn't the only person checking on that register and they yet have...

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