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Smith's Customer Service Contacts

+1 800 576 4377 (Customer Service)
+1 855 489 2502 (My Prescriptions)
+1 866 594 3644 (i-wireless)
+1 866 265 8419 (Prepaid Debit Cards)
+1 877 300 7797 (Rewards Debit Cards)
+1 800 928 2274 (Coinstar)
1550 S Redwood Rd
Salt Lake City, Utah
United States - 84104
Mon8:00 AM - 12:00 AM
Tue8:00 AM - 12:00 AM
Wed8:00 AM - 12:00 AM
Thu8:00 AM - 12:00 AM
Fri8:00 AM - 12:00 AM
Sat8:00 AM - 9:30 PM
Sun8:00 AM - 9:30 PM

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Use this comments board to leave complaints and reviews about Smith's. Discuss the issues you have had with Smith's and work with their customer service team to find a resolution.

Smith's Complaints & Reviews

Jan 17, 2021

Smith's — Money services return of money orders

Your Smith's store in West Jordan is a [censored] show. I bought a couple of Money orders less than two week...

Smith'slack of Mask enforcement in the store

I can not tell you how extremely disappointed I am with Smith's grocery store in Jackson, WY. Yesterday afternoon while shopping there were multiple people in the grocery store and employees not wearing masks. When I went to speak to the manager she told me in so uncertain/rude/agressive terms that she would not enforce a mask order. She had a younger gentleman with her to support her decision to ignore the law of wearing a mask. It is my understanding in talking with department of Health of Teton county that there is indeed a mask ordinance and as of today my understanding is that Dr. Harris from WY DOH will make it an enforceable Law.

I suggest your manager receive more suppoprt and told that she must enforce the mask [email protected]!! LETS Keep EVERYONE SAFE!!!

Stephanie Chafee [protected]@gmail.com

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    Jan 10, 2021

    Smith's — Unsafe shopping environment

    On 1/08/2021 my mother in law was physically attacked by another customer while checking out. She was trying...

    Edgewood
    Jan 07, 2021

    Smith's — Bad customer service

    I had prepaid for gas at the smith's gas pumps on 12/31/20 on 4100 So. Redwood road. My car...

    Dec 30, 2020

    Smith's — Backroom

    I am a vendor and the Herriman Utah Store @5560 West 13400 South And numerous times I can not do my job a...

    Herriman

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    Smith'sPrepaidgiftbalance.com scammed me out of my $100 gift card Christmas present from my mother purchased from Smiths in Woods Cross Utah

    I opened the gift card package on 12/22/20, retrieved the 4 digit security pin number from inside the package and went online to activate. The sight said my balance was zero with a purchase of an amazon transaction I verified from amazon was fake below:

    Amazon.com*ES4R2 Amazon.com*ES4R200S Amzn.com/bill WA US on visa gift card

    I found out through their agent that prepaidgiftbalance.com changed the security pin to the last four digits of the card number a few months ago bypassing the internal security pin code provided.

    I contacted [protected] provided on the US Bank gift card and after a three hour hold I was told I can not access the card without proof of ownership of the original purchase receipt.

    I spoke to Abigail and Vanessa who provided me a laborious process to retrieve my money after I provide them the purchase receipt and saying I must only fax them the substantial amount of information required to gain access to the account. The representatives were abusive and dismissive regarding my fraud claim and never gave me the full retrieval information details.  After the call they cancelled my card account so now I have no access to the fake amazon purchase details. Luckily I saved the details through amazon's fraud department.

    It is my belief this company is directly stealing money from consumers through a fake amazon company scam and a rigorous process to report the fraud and retrieve the stolen money.

    Numerous similar complaints are filed against Prepaidgiftbalance.com at the better business bureau.

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      Dec 02, 2020

      Smith's — Store assistant manager

      I am an employee at the Smiths 277 in Kaysville Utah. I am not happy and not pleased with the way management...

      Nov 20, 2020

      Smith's — Money order

      Hello today I went to the smiths on Durango and Elkhorn in Las Vegas nv. I go there every month for money...

      Nov 09, 2020

      Smith's — Check out

      On Sunday 11/8/2020. Check out lady was busy with trash and said shed be right over. I unloaded the lighter...

      Oct 12, 2020

      Smith's — Management

      Smith's on 4065 S Redwood Rd. Salt Lake City Utah 84123 Manager and employee are not covering there...

      Oct 10, 2020

      Smith's — Steve (employee) poor service

      This employee name Steve constantly flirts with just about every pretty customer or employee from deli and...

      Sep 17, 2020

      Smith's — Western union smith's employee

      I went to The Smith's on Main Street Logan UT this morning to send money to the country of Nepal. I used...

      Smith'sGeneral services

      After the disgusting display by your employees in Cedar city, Utah, in the future I will NOT be using your company in any fashion. Kroger etc. The open hostility by your employees shown on video of the individual utilizing his First amendment right to protest a mask mandate he believed irresponsible then be publically harrased and labeled is criminal harrassment. Your manager could have just requested he leave, which he did after apparently feeling physically threatened. Used your stores for over 35 years. Returning cards.

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        • Mr
          Mr. Helpful Aug 13, 2020

          Any company that requires correctly wearing of a face mask, thus protecting other employees and customers, deserves my respect. I'll be shopping at Smith's much more because of this incident.

          0 Votes
        Mar 14, 2020

        Smith's Food and Drug — Grocery delivery

        Where do I start? This idiot text me for about an hour and a half with questions on my order.. she replaced...

        Smith's Food and DrugMission tortillas

        After returning from the already crazy store yesterday I found my large package of burrito sized misson tortillas that are still sealed I might add, to be missing a huge chunk out of each tortilla and the bag is full of over two dozen mouse droppings. So now I not only have no tortillas but had to drag my 3 children back to the store full of crazy people and germs so we can have tortillas...if there's even any left that is.

        Mission tortillas
        Mission tortillas
        Mission tortillas
        Mission tortillas
        Mission tortillas

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          Mar 04, 2020

          Smith's Food and Drug — Employment

          I work in the deli for 1 year love it there loved the company and my team worked hard real hard the deli...

          Dec 29, 2019

          Smith's Food and Drug — the whole store

          This has been my store for 30 years the last 3 years the store has become a joke one guy stands at the same...

          Smith's Food and Drugproduce area

          Hello my name is andrea I have been a customer for a long time. At the time the mgt keith was mgt had his store clean the produce mgt ernie was the best produce mgt. Now the store smells when you walk in the fruits and vegetables are rotten and not good for sales. Can you please bring back my produce mgt ernie he was very nice and had alot of respect or his store and his customers. Thank you. Andrea

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            Oct 31, 2019

            Smith's Food and Drug — self-checkout

            Bradley - Self-Checkout, Skye-Canyon Store Las Vegas: Reported today, 10/31/2019 Unprofessional - ignored me...

            Oct 31, 2019

            Smith's Food and Drug — employee matt in grocery (older gentleman with a mullet)

            I am a vendor, I was checking my load in with the receiver when he walked and started using my pallet jack...

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