ShopRite
Reviews and Complaints

I recently tried the fresh produce at Shoprite, and I must say, it was a delightful experience. The fruits and vegetables were exceptionally fresh, and the quality exceeded my expectations. I could taste the freshness in every bite, making my meals more enjoyable. The variety available was impressive, and the prices were reasonable. If you're looking for quality fresh produce, Shoprite is the place to go.

It's oftentimes been said that... good money gets good things. But not this place, you'll get good things at cheapest rate possible. My advice! Try em out

I order groceries from Shoprite and get them delivered because i'm disabled. They always arrive on time. If there are substitutions it usually makes sense and you get to approve or disapprove it via text.

Is in Hamilton, Princeton, North Brunswick and Edison. They provide the best service, have professional staffs, friendly, helpful than some of the other Shoprite. I will recommend them to Shoprite customers.

I used this for my mom. I wish they were in my state. Best way to grocery shop. Who likes to walk around the grocery store than have to lug it home.
This is the way to go. Buy online they deliver to your home.

Shop Rites Canton dietitian Shana reviewed my weeks of food consumption and made recommendations as to increase vegetables, proper vitamins, the use of adding protein powder to my diet and tips on how to reduce calories while not sacrificing flavor... like Bruschetta!
Thanks Shana

I want to thank Danielle from ShopRite Br noooklkawn NJ
There was a problem with my card. Danielle came to my place and fixed. I could not drive.
She It also happen to my mom in another store and they did not help. Like Danielle did at Brooklawn NShopRite. I gave her all Excellent!

Pretty cool, this pharmacy is offering FREE antibiotics to help out in this bad economy. Very cool...

Now, ShopRite Pharmacies will offer up to a 14 day supply of 35 commonly used antibiotics FREE to all customers, with a valid prescription. There is no membership or other commitment required.

I have been a member of the ShopRite club member for several years, staffs are always available also manages, if you have a dispute with your receipts or and item, customer service in the store, they are knowledgeable, polite and very pleasant and easy to talk to. Their sales are always GREAT. KEEP UP THE GOOD WORK SHOPRITE.

I had a home delivery scheduled right after 12 inches of snow had fallen in the last few hours. The young ShopRite delivery girl shoveled a 3 x 4? path around my front door so that she could place the groceries on the ground rather than in the snow There's no one had come to shovel us out yet. I thought this was outstanding service way above and beyond what she had to do. I'm going to contact ShopRite directly so I can give her name to someone that needs to know how wonderfully she does her job.

I am a senior citizen in Parsippany NJ. I've been going to Shoprite my whole life. I worked in a ShopRite in Parsippany when I was 16.You have the best prices hands down. Here's my thought. When you have sales its always you must buy 3,4,10 whatever, for $6,8 $10 whatever. I don't always have 8 or 10 dollars a week extra to take advantage of the the sale, no less be able to consume the " 4 boxes of Ritz", before they expire, so I usually can't take advantage of the good sales.

Why don't you have a special card for senior citizens to scan that would allow us to be able to take advantage of the sale price without a Must Buy quantity? It would help us and I'm sure it would be a reason to come to shoprite as a senior citzen if you don't already.

I brought two e bay cards for 150 each. I then send the numbers to my friend to use and he told me it had no money on the card. Went bak to store and the manager would not give me another to replace those that i had brought. I am out 300 dollars.

I am 86 and a fixed income i do not need to lose money like this. When i had this problem before the manger give my another card

Please look into this i filed a police report Cards were bought on 8/22/2023

Thanks

As someone who has used ShopRite twice now, I must say that my experiences have been mixed. The first time I used their service, it was okay - nothing to write home about, but no major issues either. However, my second experience was absolutely dreadful. I had ordered groceries worth $140 but when I went to pick them up, I was told my bill was only $114. When I inquired about this discrepancy, the girl who was assisting me simply said that the initial amount was an estimate. This left me feeling confused and uneasy about the accuracy of their billing system.

Apart from this, I also had other issues with my order. For instance, I had specifically requested for hard salami but was given Boars Head low sodium ham instead. And to make matters worse, they had substituted the apple pie I had requested with a pumpkin pie without informing me beforehand. These were just a couple of examples of the mistakes they made. What bothers me the most is that it seems like the people processing these orders don't really care about getting them right. They just throw whatever they have into the bags without paying attention to the customer's specific requests.

While I may not be the most difficult customer to please, I do feel like this level of service is unacceptable. It is frustrating and disappointing to receive an order that is so wildly different from what I had requested. It makes me question whether or not ShopRite takes their customers seriously, or if they are just trying to rush through as many orders as possible without giving each one the attention it deserves.

To add insult to injury, I also found a moldy lemon in one of my bags. This was the icing on the cake, so to speak, and only made me more wary of using ShopRite's delivery service again in the future. While I appreciate the convenience of being able to order groceries online, I firmly believe that accuracy and attention to detail should be a top priority for any business that wants to keep its customers satisfied.

As an avid online shopper, I was excited to try out ShopRite's online ordering system. Unfortunately, my experience was less than satisfactory. Firstly, I wasn't pleased with having to enter my cell phone number every time I attempted to place an order. It seemed like an unnecessary step that slowed the process down.

Secondly, I was quite disappointed to discover that my slot time would expire if the system failed to process my order. This meant that I had to renter my time slot and allocate more time to complete my order. Additionally, I found that it was quite frustrating to come across the "Internal Server Error" message. If the system failed to process my order, I had to log out and log back in again.

Another concern I had was that the online order system did not appear to accept Digital Coupons. This was somewhat inconvenient as it meant I couldn't take advantage of any of the great discounts available on the website.

I also noticed that the online system was extremely slow. It took about 50 seconds to one minute to process my order – and that's only when it worked. Sometimes, after hitting the payment button, the system would reply 10 seconds later with an Internal Server error, which was frustrating to say the least. This meant that I had to log out and log in again, going through the entire process again.

All in all, my experience with ShopRite's online order system was marred by numerous inefficiencies. I hope the company can improve on its system to make the online shopping experience more seamless.

When it comes to online grocery shopping, my personal experience with ShopRite has been quite disappointing. Four times I've ordered from them, and four times they've made mistakes that left me feeling dissatisfied. One of the main issues I've encountered is their poor punctuality, as there have been several occasions where my groceries have arrived later than expected. Unfortunately, this came with the added problem of having to chase up their customer service team who seemed unresponsive to my concerns. In one instance, I even spoke to a representative who was curt and unhelpful, making me feel like a nuisance instead of a valued customer.

To make matters worse, there were instances where I didn't receive all of the products that I had ordered which added frustration. ShopRite's solution to this was to try and deliver the missing items the next day which caused a huge inconvenience for me, leaving me feeling let down by their overall service. The worst part about the interactions with the company, however, was the way I was treated by their employees. The customer service representatives that I spoke to on the phone were downright rude and disrespectful, making me feel like I was in the wrong for expecting a high standard of service from them. Their behavior left me feeling embarrassed, angry and was quite frankly unacceptable.

Now, because of these issues, I've made the switch to Walmart for online grocery shopping, whose customer service I have found to be more efficient and friendly. Additionally, I have also had great success with Aldi's online shopping service. In conclusion, based on my experiences, I cannot recommend ShopRite's grocery delivery services, as they seem not to possess the skills and aptitude required for this line of work. I suggest that they invest more time and energy into improving their processes so that they can offer a better service to their customers. For now, I suggest that customers try shopping at other establishments that are more equipped with delivering excellent customer service.

Today I visited the North Greenbush, NY 12144 ShopRite store to purchase some items. While checking out, I attempted to use a coupon, but the cashier, Damon, informed me that it could not be applied until my next visit. I expressed my frustration with this policy, but was shocked when Damon responded by calling me ridiculous. His hostile attitude was completely unwarranted and disrespectful.

Unfortunately, this is not the first time I have experienced rude and unprofessional behavior from cashiers at this ShopRite location. I have even submitted complaints about this issue in the past, but it seems that the company is not taking enough action to address it. It is disappointing to see such a prominent supermarket chain allow employees to treat customers with such disrespect.

As a result of this negative experience, I have decided to take my business elsewhere and will be shopping at Market 32 from now on. I have never encountered such unprofessional customer service at any other establishment, and I refuse to continue to support a company that tolerates such behavior. ShopRite should be taking steps to ensure that their employees are treating customers with respect and professionalism, and until then, I will be taking my business elsewhere.

ShopRite's website and delivery service, ShopRite from Home, has been a game changer for me. The convenience of ordering groceries online without leaving the comfort of my home is what makes ShopRite stand out for me. Additionally, I can't speak highly enough about their delivery personnel - every single person who has delivered my items has been friendly, courteous, and professional.

However, I have repeatedly observed that the Clark ShopRite is unable to keep up with their advertised sales. The last four orders I have placed have been missing items that were listed on sale, and I have been quite frustrated with this issue. While the ShopRite team does call me with a substitute option, the alternative is often three times the cost of the original sale item, which is not ideal.

Most recently, I placed an order for Life water bottles that were marked on sale, but the store had run out of stock. I was told it sold out more quickly than anticipated, but as a consumer who is always on the lookout for a good deal, I find this explanation unsatisfactory. If a product is put on sale, I expect that it is readily available for purchase and won't sell out before the promotion's end date.

I believe that ShopRite management at Clark location needs to take notice of this and strive to improve their inventory management system. It would be great to see them better anticipate customer demands and work to keep up with their advertised sales. Despite this minor issue, I still highly recommend ShopRite from Home for anyone looking to save on time and make their grocery shopping experience more convenient.

The online shopping experience at Shoprite has been a frustrating saga for the past few months, with difficulties in placing orders. I have personally encountered instances where it takes multiple attempts to get an order through, with time and effort expended in the process. On one occasion, despite running in circles five times, I still encountered issues with my order placement. The final straw for me was when I received a phone call from an employee that was unprofessional and unpleasant in demeanor. The options presented to me were limited and unhelpful, leading me to a dead end in my purchasing journey.

As a loyal customer of Shop Rite's outstanding quality and dependable service, it is unfortunate to have such a negative experience with their online platform. Despite my best efforts, I cannot continue to struggle with the overly cumbersome system and the poor customer service provided. I hope for the betterment of the brand that they consider investing in making their website more efficient and customer-friendly. For now, I am saying goodbye to ShopRite's online shopping option and looking elsewhere for my needs.

I recently had an experience with ShopRite's online ordering service that left me quite disappointed. When I arrived to pick up my order, the woman who brought it out to me instructed me to load the groceries myself and return the cart. While I didn't mind doing this, I was surprised when she proceeded to bring out other orders, load them into vehicles, and return the carts for those customers.

As I was loading my first order, I let the woman know that I had a second order scheduled for the same pickup time. However, she informed me that the order wasn't scheduled until an hour later – something that I knew couldn't be true. After some back and forth, she finally explained that the system was down and instructed me to take my first order and come back for the second.

Despite feeling quite frustrated by the situation, I quickly loaded my first order and returned for the second. However, when the woman brought it out, she didn't say a word and simply parked the cart before walking away.

Overall, my experience with ShopRite's online ordering service and customer service left a lot to be desired. While I understand that technical difficulties can happen, the attitude of the woman who helped me was disappointing. I hope that ShopRite can improve their customer service in the future so that others don't have to deal with the same frustrations that I did.

Recently, while visiting from Florida, I decided to take advantage of the convenience of shopping from home at Shoprite of Fairless Hills. Unfortunately, my experience did not live up to my expectations. As a lover of Pa Dutch Diet Birch Beer, which is unavailable in Florida, I had placed an order for 12 cases to take back home with me. I requested pickup between 6:30 and 7:00 PM, placing my order at 7:00 AM the same day.

However, by a little after 6 PM, I received a call from the store informing me that they were running behind schedule and that the order would not be ready at 6:30 PM. Only showing up at 7:35, to my dismay, the staff informed me that they did not have my requested purchase, but instead substituted it with Diet Mug Root Beer, which was not even a brand I had requested as a substitute. Even more puzzling, the store contacted me at 7:23 to tell me of this switch, making me question if they were even aware of their inventory at all.

Hoping for some clarity on their inventory system, I was disappointed to find out that the store apparently could not keep track of what items they had in stock after a twelve-hour time span. It left me wondering how such a large establishment could overlook such a basic aspect of their store model. Overall, my experience with Shoprite of Fairless Hills’ shop from home program may have left me with more questions than answers.

I recently had an experience with ShopRite that left me feeling quite frustrated. I had made an order for $325 worth of groceries through their website, but to my dismay, only $85 worth of items were fulfilled upon arrival. On top of that, there was a $10 internet shopping fee added to my order, which seemed excessive given the poor service I received.

To make matters worse, I noticed that one of my organic milk cartons had been scanned twice, resulting in me receiving only one gallon instead of two. It was clear that the other items I had ordered were in stock at the location, but for some reason, my assigned shopper failed to fulfill my order properly. My frustration grew when my husband and I entered the store and found that most of the missing items on our list were readily available.

Considering the amount of time I had invested in filling up my cart on their slow website, I found the entire experience to be a huge waste of my time. To make matters even more frustrating, this wasn't the first time that I've had issues with ShopRite's pick-up services. In a prior order, I had paid for chicken but it was missing from my pick-up.

As a customer, I strongly feel that the shoppers putting together our orders should be held accountable for overcharging and missing items that they should have been able to find on the shelves. Overall, I would rate ShopRite's home delivery service as a zero out of five stars, and I would not recommend using their service.

I had a less-than-stellar experience with ShopRite recently. My delivery was three days late, which was extremely frustrating. I reached out to customer service to inquire about the issue, and was informed that my payment had never posted. To make matters worse, they had an extremely old phone number on file for me, and subsequently called the wrong number several times - despite the fact that I've been a loyal customer for five years. I was told that they couldn't change the phone number, which was incredibly frustrating.

To add insult to injury, the food that was delivered was in poor condition due to my recent surgery that caused me to be away from the food for an extended period. I was left with only condiments to eat, which was quite disappointing. To make matters worse, when I called to report the issue on two separate occasions, I was hung up on both times. This level of customer service was unacceptable and disappointing, both at the local store level and with the national chain.

I would caution anyone against using ShopRite for delivery, as my experience was an unpleasant one. I only continued to use them because they were my only option for payment, but I wish I had chosen an alternative. I rely on delivery services due to my inability to visit the store myself, and in this case, I was left feeling incredibly let down. If you're looking for a reliable and trustworthy delivery service, I'd recommend exploring your other options before turning to ShopRite.