ACME Markets
reviews & complaints

November 22nd, 2023

I keep having terrible experiences in your Ryebrook store, with one of your cashiers, Lisa, she is inviting people to her line to complain and gossip about people’s personal life’s, it’s not nice to have to listen to when you are a customer waiting behind in line. I find this behavior in the workplace, absolutely unprofessional during working hours, causing defamation of people’s character.

Also, unnecessary errors, slowing of the line, especially during holiday season.

Thank you

They were perfect in beginning now price higher crust & chicken are excellent but they put no gravy no vegetables it is dry no effort to make it the way it should be prepared charged more but get less most are flat & undesirable I hope they can fix this cause there pot pies were so good please make them juicer & more vegetables please thank you this been going on for last 5 months as time goes by never changes I buy some every week just disappointed ☹️

I called customer service today because I had over $500 in purchases towards free turkey but was only showing $199. Person I spoke with said problem might be that I had two separate accounts and she was going to link them. Then she asked me for info on receipts which I repeated twice but she then asked me to send her copies. I asked her to email me so I had email to send these to. Anyway result is she never emailed me. My purchase towards turkey now shows $0. I’ve been a customer for over 23 years but this is unacceptable. If this isn’t resolved I will switch to Stop n Shop or ShopRite. Lots of choices. Signed Marjorie Irwin. [protected].

I am contacting in order to make a complaint on employee at Yorktown Heights, NY, Jayson Monteleon. As I was approaching the register I was bothered by his harsh tone. Not only was he disrespectful but was on his phone while slowly checking me out. Furthermore leading to poor service. This has been an ongoing issue and I believe the morale and poor service will lead customers away.

I just left the Acme at 5th and Spruce street in Philadelphia, 19106.

After purchasing $30 worth of groceries I decided to pick up some cigarettes too. I average trips to this Acme 3x weekly and spend about $5-600 per month.

When I got to the cigarette counter the gentleman there said he wasn’t authorized to sell cigarettes. He then called a woman (manager) in the store to help me. This manager informed him to tell me cigarettes could not be bout until 8:00am. It was 7:53 exactly. I’m beyond disappointed in this service for a loyal customer.

There is a Giant store about the same distance from my home. Perhaps they would appreciate my business going forward.

I am a regular customer at the Acme located in Midland Park, NJ, on the corner of Goffle Road and Lake Avenue. I noticed a large amount of mold / mildew located at the bottom section (very visible) of the freezer containing all of the milk products, and this is going on month two (2) since I alerted the customer service / manager of the store. To date, it seems like the freezer has not been cleaned and I worry that this can pose a health hazard if it continues.

I have Horizon NJ Totalcare (HMO D-SNP. I have the extra Benefits card, a debit card. I have the list of approved foods that I am allowed to purchase. The list has approved ALL NUTS. At first I was buying the unsalted peanuts in the shell, they are healthier than salted. Now all of a sudden they will not go through. Please fix this. The dates now are every time I go shopping at ACME Markets.

l shop at the Bryn Mawr ACME at least once a week, usually on Sunday afternoons. I need to drive an additional 10" to get to it, since my closer local Giant store is always too busy and I hate waiting in line for long periods of time. My experience with this ACME store is normally pleasant with reasonably quick checkout lines.

This Sunday, March 19 at about 4:45 PM, the attendant at number 5 aisle, told me to go to number 2 aisle, (where there was no attendant there). Then he told me to go to #3 after I told him there was no one there at # 2. #3 aisle had two people already in line. There was NO ONE in this man's aisle(the #5 aisle attendant) and I was in a bit of a hurry with a lot of groceries. Why do I have to wait longer, spending more money than most people, just because I didn't buy alcohol on this particular trip? Is this Acme's regular practice? It was not an alcohol-only line, but a line for those who wished to buy alcohol along with groceries...so why was I shunned from buying my groceries in this man's aisle? It should be noted that there are 2 aisles devoted to alcohol purchases in this store and #5 was the only one open, but again, no one was purchasing alcohol at this time.

This is poor customer service in my opinion and there didn't seem to be any manager onsite to complain to at the time, nor did I have the time at the moment to complain. This man has told me to go to a different line before, but I understood a little better at the time since there were more people buying alcohol at that time when I was shopping. I think this particular ACME should review individual employees and their willingness to help customers get through their purchases regardless of whether or not they are buying alcohol.

I may or may not go back to this ACME as right now I am astonished that you have employees who treat customers like this. This man was older but I am a senior too and still work a full time job. This is blatant disregard to a regular customer and I just want someone at ACME to know about it.

I ordered a Pickup and Go ordered today 3/14/2023 and scheduled pick up for 6:00 as the time slot was offered online. At 12:57pm I received a text from "Lily" advising that she leaves at 5:00pm and will not be able to bring my groceries out to the car but I can pick them up at the counter. I replied to the text and advised I have severe arthritis and am not able to walk far which is why I selected the pickup and go option. I requested a cancellation since the service I was expecting was not available. Lily then said the order would cancel itself if I didn't pick it up.

I wanted to make sure the order was actually cancelled so I called the store. I advised that I was speaking with someone via text and wanted to make sure my order was cancelled. Lily said I was speaking with her. I then said I just wanted to call to make sure we had a clear communication.

In my opinion she became aggressive with her tone and dismissive as she continued to interrupt me. I tried to explain I was not trying to be difficult but wanted to make sure I wouldn't get charged for the order. Again, she continued to interrupt me and said she's the only person who brings the orders out and she's leaving at 5:00. I asked her to lower her voice and that there was no reason for her to be aggressive with me. I then advised I would like a refund and that I would not use this store again.

Lily then said I she doesn't want me to use the store again. I said I was going to file a complaint with corporate and she sarcastically said "good luck. I'm going to call them myself." She then hung up on me. I immediately called the complaints department at [protected] and spoke with Ryan.

Ryan was not very supportive and I'm sure he is a person to collect the information, but he appeared distracted while speaking with me. There were long pauses between his responses. I had an emotional breakdown as I've been recently diagnosed with arthritis and this is all new for me. Not being able to walk regularly for long periods is an adjustment within itself. To then have to deal with a person who opted to work with the general public and not appear to have any foundational customer service skills is disappointing.

My family has been Acme customers for years. I recall my great grandparents getting chicken after Sunday service at the Acme in Oxford, PA. I am shocked and appalled at the level of service received from your employee today and equally disappointed in the call to the complaints department.

She is extremely rude and unprofessional she literally threw the receipt at me with a smirk on her face yesterday she was the only cashier open unfortunately. When I went to use my card I wanted cash back she turned the machine around and can Eller my cash back she then told me to go use the atm. She didn't help bag one thing and started another order before I was done p,ease address this as I am not the only customer she has been disrespectful to

I went to the Midland Park Acme and was looking for scallions. There was no employee in the produce department. I asked the nearest Acme employee, apparently a meat department employee, who without looking said that there was someone in the produce department. I politely mentioned that there was no one and he walked over to the produce department and saw that I spoke the truth. He went to the back office and reemerged 5 minutes later, did not come over to me in produce, and went back to the meat deaprtment like I did not exist. I waited for five minutes, and no one came, so I left. Wholly unsatisfactory.

People have choices about where they shop. I will shop elsewhere.

this product has a shelf life of 30-45 days (dairy product)

90% of the times I try to shop at ACME stores

the shelf is empty.

I am fed up with the apologies, excuses

Store Location: FOULK ROAD & NAAMANS ROAD, 19810

store location: CONCORD PIKE, FAIRFAX, 19803

IRONY: THE LARGEST DAIRY IN STATE OF DELAWARE IS LOCATED WITHIN 2 MILES OF BOTH STORES, Concord Pike, Beaver Valley Rd.

Customer service failure

I stopped in at Acme #21 in Green, Ohio. because it was on my way home from work and I just needed an onion and a few more things. I was also hoping to find a new to me store to visit more frequently since I’m new to the area . I was impressed with the appearance of the store and the selection of food. I was considering making this my main store for groceries. The checkout lines were very long ( only 2 cashiers) so I went to the self check- out, which is something I usually want to avoid. I didn’t realize I needed a loyalty card to use the machine. I saw the sign that said “card only” I thought it was referring to my payment. The employee overseeing the line rudely told me I needed a loyalty card. She scanned one that she had in her hand and rolled her eyes as she did so and pointed to the sign. I was about to self- check my onion but since I didn’t know how to do this without a barcode, I decided to leave the line. I’d rather wait in a long line and pay more money than to deal with a rude employee. I did, after paying super high charges, apply for a loyalty card- but IDK if I will be back …..