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Smith's Customer Service Contacts

+1 800 576 4377 (Customer Service)
+1 855 489 2502 (My Prescriptions)
+1 866 594 3644 (i-wireless)
+1 866 265 8419 (Prepaid Debit Cards)
+1 877 300 7797 (Rewards Debit Cards)
+1 800 928 2274 (Coinstar)
1550 S Redwood Rd
Salt Lake City, Utah
United States - 84104
Mon8:00 AM - 12:00 AM
Tue8:00 AM - 12:00 AM
Wed8:00 AM - 12:00 AM
Thu8:00 AM - 12:00 AM
Fri8:00 AM - 12:00 AM
Sat8:00 AM - 9:30 PM
Sun8:00 AM - 9:30 PM

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Use this comments board to leave complaints and reviews about Smith's. Discuss the issues you have had with Smith's and work with their customer service team to find a resolution.

Complaints & Reviews

Oct 30, 2019

Smith's Food and Drug — simple truth organic chocolate chip cookies, bai drinks

During the past couple months that I have been shopping at this Smith's there has been expired food on...

Oct 25, 2019

Smith's Food and Drug — poor customer service

I talked to a customer service manager named Kala Jimms. Rude sarcastic attitued at my complaint about a foot...

Smith's Food and Drugcustomer service

I drive from Bullhead city AZ to go to Smith's in Las Vegas for the limited edition Vegas golden knights patch for Marc Andre Fleury, got there by 7am to find out they were sold out but not only that I found out that they sold large amounts to people 25 to be exact when the limit was 5. This was not the only time this happened it also happened with the first 2 which I was lucky enough to get 1 which was all I needed. It is really sad I drive 1 1/2 hours to get this and find out that some of your cashiers selling large amounts which left none for the fans that wanted them and now these people have them on ebay for 40.00. What is the use of putting a limit on them if your employees don't follow your policy. I am really upset about this. Very bad customer service.

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    Oct 19, 2019

    Smith's Food and Drug Store — manager janine m

    Wanted to return free food items that I purchased that's your getting off the phone with my wife...

    Sep 26, 2019

    Smith's Food and Drug — pharmacy

    I use to get my insulin at smiths but I no longer have insurance so I can not afford it .i buy the over the...

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    Sep 09, 2019

    Smith's Food and Drug — visa credit

    I wish you a great unsuccessful attempt to stop accepting visa credit. This must be your attempt to get in...

    Aug 25, 2019

    Smith's Food and Drug — fire lane and security

    On 8/25/19 around 11:30 am I went to your store did my shopping, left your store and and had to walk around a...

    Aug 13, 2019

    Smith's Food and Drug — cashier service attitude

    Location:Smiths in Edgewoid, NM. 2B State Road 344 The cashier : 505 286_6691, Kelly Man over his 50's did...

    Aug 10, 2019

    Smith's Food and Drug — customer services

    We went to the meat seafood dept, we asked an associate for help he said I don't work in the department, so I...

    Jul 26, 2019

    Smith's Food and Drug — automated checkout

    40% of Taos residents are 60+ years old. We are finding it difficult to use your automated checkout and the...

    Smith's Food and Drugsmiths desert crossing las vegas

    Horrible customer service. Badly trained employees who do nothing but repeatedly complain that they have to listen to extremely angry shoppers who don't appreciate being treated like garbage.

    Today I bought 5 items. Cashier did not want to give me all of my groceries even after I paid for them. He spent the entire time ringing up my 5 items non-stop complaining bitterly how all he had to do at his job is listen to everyone [censored]. Yes he used that word.

    Furthermore he refused to listen to me when I kept telling him I needed help because I had a vision issue and I was very disabled. He refused to assist me as I repeatedly requested.

    Please never shop at dessert crossing smiths. Thank you.

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      Smith's Food and DrugFuel rewards points

      2nd REQUEST Once again you used my June points and left 900 May points to be expired. I'm requesting these points be made accessible for June or July.
      I've already spent almost an hour trying to get customer service on the phone. I'm going to copy and paste this to be sent to corporate beings this seems to be a common practice to beat loyal shoppers out of their fuel points.

      Ron Peterson
      339 Tin St Apt 421
      Henderson, Nv 89015
      [protected]

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        May 23, 2019

        Smiths Price Utah — the worker christine burdick

        There is serious issues with this woman working in the bakery he's a criminal background extras from...

        Smith's Food and Drugfinancial services - credit cards - alternatives

        Date of incident: May 9, 2019

        Background - I am a long time resident of Bountiful, UT (nearly 50 years) and also a long time customer of Smith's in Bountiful. My address is 1056 Millcrest Circle in Bountiful. I am a Patent Agent and PhD Biophysicist, still active, though 86 years old. My phone number, for client reference, is [protected].

        A few months ago I had a severe case of Shingles and was advised to get a Shingles shot. Learned Smith's Pharmacy in Bountiful gave Shingles shots and inquired. Learned the shots were in short supply and there was a waiting period. Received a call that shots were available and made appointment for the date of incident.

        Side issue: Always used VISA credit cards (I have two and only desire two, it seems inappropriate to have to carry a card for just one store, so did not get a debit card.
        Therefore, I knew I would have to use an alternative payment method. Took my check book with me. It is a Merrill Lynch Cash Management Account which I use for all my business dealings, amounting to tens of thousands of dollars each year and with my lifetime's savings as back up.

        By the way, I have recently been shopping at Walmart, though not as convenient and not as desirable from historical experience. It seems strange to me that valued customers should be penalized for what seems to be a vendetta against VISA. A simple processing fee would have been just as effective and would have allowed my continued shopping at Smith's. I would gladly pay such a fee to be able to continue shopping at Smith's. Savings, which are always pointed out by cashiers at the check stand, should easily cover fee costs.

        The incident: I, and my wife Donna, went into Smith's Pharmacy in Bountiful at about 11:00 AM. As usual, all Bountiful employees were courteous and helpful. The Pharmacist who would have given the shots indicated the shots were expensive (in the range of $300 for both shots) and would require a booster later (if shots were available timely). I agreed to the terms and the incident proceeded. Per Smith procedures, payment was required before the shots could be given. I decided to also pick up other meds at the same time, so the amount of the payment was over $500.00, for which a check was written and given the cashier. As commonly done, the check was put through a reader and thence to your check security system. The check could not be processed. I was permitted to listen to a recorded message from a phone security system response which advised that "another form of payment should be used." Due to the fact that I have only two active and valid VISA cards and did not carry that level of cash, no other mode was available. So, I elected, with due frustration, to leave without taking the shots (because they would not be given without payment) and tried to write another check for the meds (in the range of $200.00). That check was similarly not accepted. This left me without meds and, far more importantly without a Shingles shot, after waiting months. I did ask if a credit card would have been acceptable, would the process have continued without incident. I was assure such would be the case.

        Frustrated, I left the store very disturbed. I talked with an Assistant Manager on the way out who indicated that the check security system was grocery based and very large check amounts (from a grocery checkout point of view) were treated suspiciously. He indicated the same experience on one of his checks.

        I called and registered a verbal complaint on the date of the incident, but feel that this incident is serious enough from y point of view to afford a more formal submission. As additional information, the call was well received and I was instructed that I would be transferred to a "Financial" line. However, the transfer was to a menu which did not make sense or a connection.

        I am now faced with finding a new source for a Shingles shot which is most concerning due to delays in getting one before Shingles strikes again. I am also having my med prescriptions transferred to Costco (something I did not want to do).

        I want to emphasize that, through all of this, there was absolutely no distasteful of otherwise cause for anger due to employee contact. Everyone was polite and friendly. Even the clerk who tried (VERY, VERY HARD) to cash the check was apologetic, but even so, the transaction failed.

        Repeating, this is a second submission of this complaint. The first being by phone on the date of the incident. I am submitting this again to provide more formal data and because I have heard nothing back from the call. Also repeating, I believe stopping taking VISA cards is a huge mistake. A processing fee would be just as effective in the fight against credit card costs and would keep those like myself as customers. By the way, I did note that the VISA issue did not include all VISA cards, as one medically oriented card was advertised as acceptable by a poster at the pharmacy.

        Respectfully submitted,

        Gale H. Thorne, PhD, P.A.
        1056 Millcrest Circle
        Bountiful, UT 84010
        Phone: [protected]
        email: [protected]@aol.com

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          Apr 14, 2019

          Smith's Food and Drug — bakery

          So on 4/9/2019 I came in to pick up a cake I ordered previously a few days earlier. What I ordered was a...

          Apr 04, 2019

          Smith's Food and Drug — visa gift card

          I purchased a Pre Paid Gift Card at the Smiths Store located at 10616 S. Eastern Ave, Henderson NV 89052 at...

          Mar 27, 2019

          Smith's Food and Drug — unethical behavior

          date of incident 3/25/19 I slipped on orange gel on the floor and fell on this date at this smiths store and...

          Mar 16, 2019

          Smith's Grocery Store — customer service western union

          I went to Smith's grocery store on coal SE Albuquerque to send money Western Union. The employee name is Alka...

          Mar 08, 2019

          Smith's in Payson Utah — poor customer service

          Yesterday afternoon I called and ordered a 1/2 sheet of brownies with Oreo frosting cut and ready to serve...

          Smith's Food and Drug — rude employees and wrong hours listed on internet for months

          Store is listed as 24 hour open. For at least 6 months many customers go there and the doors are locked at...

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