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King Soopers Customer Service Phone, Email, Contacts

King Soopers
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1.4 1 Review 184 Complaints
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King Soopers Reviews 185

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K
9:03 pm EDT
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King Soopers Wildcat Reserve Store Highlands Ranch Co 80129

I have going to the King Soopers on Wildcat in Highlands Ranch since it opened. What has happened to that store. It’s dirty, shelves not stocked, aisles crowed with stockers , aisle to narrow, personnel surly, aisle not properly marked. Need I say more.

You want to buy Safeway well before you do take a look at how beautiful there stores are. Everything I mentioned in the above paragraph is not what you find at Safeway.

It’s very disappointing to shop at your store and stores.

Recommendation: Shop Safeway

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Update by Karen FitzRoy

Please read and response

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  1. Pros
    1. Wide product selection
    2. Competitive pricing deals
    3. Robust loyalty program
    4. Convenient online shopping
    5. Multiple store locations
  1. Cons
    1. Limited geographic reach
    2. Competitive market pressure
    3. Perceived higher pricing
    4. In-store brand variety lacking

King Soopers Complaints 184

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J
8:59 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

As I walked around with my five yr old daughter shopping. The security guard followed us with this LMS attitude. When my daughter and I looked over to see someone watching us, she pointed it out and wanted to leave the store. My daughter should never feel like that, and never should the place we shop every couple of days do that. Whoever this guard is need...

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2:48 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I am unhappy with the deceptive packaging of the sirloin petite steaks I purchased on Friday, Feb. 2, 2024, at 3:42 pm. at the King Soopers at 3050 Northern Ave in Pueblo CO. I purchased some packages of the sirloin steaks with a digital coupon for a good sale price. They looked good enough for the price and I knew there would be some waste from what wa...

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M
12:26 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Racial profiling at King Soopers on Chestnut in Denver Co. Mgr refused to address the most recent incident which occurred on 11/14/2023 @ approximately 3:15 PM. An employee moved toward me in a threatening manner as I was leaving the store. It was an act of intimidation that the manager refused to address. She suggests, without proof, that the racial...

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Is King Soopers Legit?

King Soopers earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds King Soopers to be a trustworthy company. Although there's a 8% resolution rate for customer complaints, which deserves attention, King Soopers is known for their high standards and safety. If you're thinking about dealing with King Soopers, it's wise to check how they handle complaints.

We found clear and detailed contact information for King Soopers. The company provides a physical address, 6 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of King Soopers's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Kingsoopers.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up King Soopers and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While King Soopers has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 8% of 184 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the kingsoopers.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to King Soopers. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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D
5:21 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Last night I was in store 87 in Conifer, Colorado. A head clerk named Megan was walking past me in Starbucks, and I was laughing about a joke that Starbucks had posted. Instead of laughing along with me, Megan said: "Yeah, whatever." Many other times when I've gone shopping at this same store location, I've had to ask for help multiple times, and often have...

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C
2:23 pm EDT
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I requested a refill of my pain medication on 8/12/23. This medication has to be approved by the doctor every month, so I knew I would have to wait until 8/13/23 or 8/14/23. I was in the store shopping on the 13th, and decided to check my King Sooper App to see if my medication had been refilled. There was a text message from the King Sooper Pharmacy...

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A
2:41 pm EDT

King Soopers Inadequate store size and parking

We have ONE King Soopers/Kroger-affiliated store (City Market) in Canon City, CO and only two other grocery stores for a populations of 16,000. This store is far too small with crowded aisles. It is always busy and in desperate need of expansion (or build another store location). My other complaint is the parking lot. It has needed complete resurfacing for months. There is a giant pot hole right at the entrance that is being ignored. This store is right next to another store (not grocery). The other store repaired their parking lot, so why can't King Soopers do that? I am sure you have more than enough money to do this for your customers and employees. Please, expand this store or build another one and please, please fix the parking lot!

Desired outcome: Bigger store or build another one and repair the parking lot

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6:47 pm EDT
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When I tried to use coupons that I had the cashier lady told me I couldn't use one of my coupons. I had to buy bigger one then I could use it. I totally understand but I have used that coupon before so I thought that I could use it in a same way. Anyway, teen workers started rolling their eyes and laughing when I had a question about the coupon that I...

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L
10:41 am EDT
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King Soopers Other

I was at King Soopers this morning from about 7 until 7:30. Early morning used to be a senior-friendly time to go shopping since COVID. Now it is not. Before I left, I asked for the key or code for the public resgtroom and was told that the security guard was not there yet and he is the only one who has the code.

This is completely unacceptible. You should not be open if your restrooms are not available. I have been a loyal King Soopers (and Kroger when I am in the southeast) shopper for decades. Going forward, I will ask when I arrive whether or not the restrooms are available and if they are not, I will definitely shop elsewhere.

Desired outcome: I would like the store to always have someone on duty who can open the public restroom during operating hours.

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5:05 pm EDT
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Hello my name John Gordon. I have been a loyal customer for over 40 years. I have been having difficulties there for quite some-time over the years. I applied for & got my RX savings club for me & my wife Karla. They sent me a card w/o Karla's name on it & did not honor it 2 weeks ago when Karla went in. I since have called the RX savings ppl & they sent me...

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4:13 pm EDT
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King Soopers poor service and over charge

receipt #[protected] 6/16/2023 10:05 a.m.

Charged three time for one 2 lb. grapes while having to bag my own groceries. casher was not attentive at all. all your stores providing less help and less courtesy to shoppers. most of time you must go to self serve and then no one around to help if you have trouble or need to scan coupons. where is the king soopers of old? only store with help and courtesy to customers is at Hampton and Tower.

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R
5:36 pm EDT
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King Soopers Manager customer service

This is what happened today- I was purchasing some gift cards today and Vincent asked why I was purchasing them- I told him some crypto because my card would not work at home so I am trying this method. He said “that is Cool” and continued to process the transaction and took my ID and payment card. We were making small talk when Vincent asked me for inside information- He smiled and said " what crypto are you buying? Can you let me in so that I can make some Money, This job doesn't pay so well."... I told him. I wish I could tell you what asset I am buying, but I cannot disclose that information or I will lose my license. at that point his manor completely changed and he told me " In that case I will not be processing this transaction, Goodluck with your crypto... I was completely confused at this moment because everything was going find until he felt as if I could not share the inside info and help him gain some profits off my clients orders.. ( This is called front-running) when I asked him why and if he could explain this he got the security guard to escort me out. There were 3 employees that witnessed this and the guard was even confused... This Manager kicked me out of the supermarket out of spite and told me to never come back... this is completely unacceptable behavior by a manager. I have done nothing wrong and I would like an apology and to be able to shop at my local king scoopers again… if you can go back and pull the video footage I know you will understand what happened and that he acted inappropriately.

Desired outcome: I expect an apology from Vincent and i want him to tell me i am able to shop at my local king scoopers.

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D
5:39 pm EDT
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I've been shopping with King Soopers (Bear Valley) for 30+ years now and now that I'm in the elderly crowd, I find your Digital Coupons and store specials to be frustrating; especially for the elderly. Many of us do not have IPhones and therefore cannot pull up the coupons. I have asked for assistance on numerous occasions and only been treated like I wa...

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J
6:21 pm EST

King Soopers Employee

This employee was beyond rude and intolerable. He also smelt highly of marijuana and vodka I smelt him before I saw him. It was even worse when he came to bring the food to my car. He was mumbling something when he put food in my car when I asked what he said he told me to kind my own [censored]ing business you fat [censored]. I really thought the Caliber of your employees were so much higher. Please do something about this man!

Desired outcome: Terminated

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C
12:56 pm EST

King Soopers Pick-up order

I have placed continuous orders with the King Soopers pick-up option and usually have good service. However, often times they are understaffed or some excuse from the team as to why my order cannot be fulfilled on the time I requested, typically I am able to change my schedule to pick up. On February 16th I placed an order to pick up at noon on the 17th. I was confirmed that my order time would be accommodated. At 10am on the 17th, I received a call from the pick-up team that they are again behind and unable to fulfill in my timeslot. I made arrangements for the time slot of noon, since I am a full-time working employee and my car needs to be serviced today until Monday. When I called in and asked if there was anyway to make my time work the supervisor stated not going to happen. I explained my situation and asked if they could deliver or switch my order to another location and her only response was to cancel it and re-order in hopes that I could make things work (which I know you are not able to place an order for pickup with only a two hour window). The attitude she expressed was that I was inconveniencing her and did not apologize for any of the situation. I understand that companies are not perfect but I would have liked some type of accountability or discount or solution to be offered other than tough crap and we will hold your order until Sunday. Why should I have to be trying to go out of my way to find a family member or rideshare to help me pick up my groceries when it was not my mistake. I am fine with adjusting to help out a team in need but I do not feel I should be the one to be felt like I am the problem and not provided any reasonable solutions.

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C
6:38 pm EST

King Soopers Digital coupon

On Jan. 27, I shopped at 2:05 PM at 825 CO Blvd. Ref# 026710
I did my weekly shopping. I had planned on purchasing 5 1:2 gallons of milk. With the digital coupon that would have been. $.99 each. However, there were only 2 1/2 gallons of any type left. I bought them. Then I went out of my way to go to 4600 Leetsdale to pick up additional milk. I again scanned my card. Ref# 030181
I was charged $1.99 each. Bottom line I was overcharged $4.00 yet the coupon was clipped. I would appreciate the refund. Thank you, as I don’t want to go back to both stores and explain the mess.
Sincerely,
Ms StGeorge.

Desired outcome: Refund of overcharge plus time

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Dianna Castano
US
Feb 19, 2023 8:34 pm EST

I am almost to the point where I can’t shop there any longer. I am so tired of the employees making me, the shopper, feel like I’m in their way when I am shopping! Half of the aisles were blocked by boxes and stickers. When I try to make my way through with my cart, I get no eye contact no excuse me no apologies. I only get annoying looks and frowning faces. No one talked to me at any point event at checkout. I’m done. I even made direct eye contact with one guy and he stared at me, then shrugged as of saying “go around me. You are in my way.” No speech even occurred. They talk to each other though. My parents would have been shocked! King Soopers Pueblo near Elizabeth. But they are all similar.

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D
5:08 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I have been taking Zoloft for over 4 years. I have called to have my prescription refilled for two days in a row. Yesterday was a holiday so they couldn’t get it refilled. Today is day 2 without my life saving medication to stop me from the suicidal thoughts I have and your associate told me I need to call the doctor and I told her I have and she has not...

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S
4:29 pm EST

King Soopers customers stealing from the store

Today on Next Door social media, they were talking about witnessing people stealing from the store and employees have been instructed not to intervene. Is that true? This particular store is at Smoky Hill and Arapahoe Rd. The women was complaining about Cherokee Trail High School students during their lunch break stealing food or just consuming it in the store. Store employees also saw this but did nothing. Other people chimed in about their neighborhood store and seeing the same thing. I though shoplifting was against the law. Please respond.

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K
6:58 pm EDT

King Soopers People working in pharmacy and pharmacist

I've been using this pharmacy on Hancock and s academy in Colorado springs for 6mo on this work comp case. Every week I must get pain meds, I call early to get the ball moving so by closing time they might have checked there inbox from doctors filling prescription. Everytime there's a long line, and to o every person before me there's blaim on something else and why people have to wait. I'm a disabled veteran with severe PTSD and barley make it in the public so I call and make sure things are a go and so I'm no danger to myself and I be damn if I ain't up here again for 1 5 hrs waiting on this lazy, no caring, complaining employees who are rude, unprofessional, and down right sorry employees running this stores coustomers into more pain and more problems and I don't knoe jow they all have a job I swear this is the last time I waist time money and my [censored]img well being on a trash business... and in the medical field rhere should be a little bit of care or professional attitude this is terrible.

Desired outcome: U get my damn script filled now

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C
2:02 pm EDT

King Soopers Customer service horrible at store 150

We were told no by Teresa in the bistro when trying to order 20 piece chicken. There was no sign posted stating the limits. Each time I asked to order she said no. Teresa then stated we need to have enough chicken for the construction workers. I asked why we can't have more chicken ans she said because you didn't order. I then tried to place an order she said it will be an hour because I have other stuff to do. Then they all got silent not talking to us at all no answer to our questions just rude. I cannot believe the way we were treated in this store we were told "no" with no choice or explanation. I've never had an experience like this.

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2:35 pm EDT
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King Soopers Outdated store

I find it insulting that King Soopers such a low level, unkept, understocked, outdated store in the city of Denver, the location address is 18605 Green Valley Ranch Blvd, Denver, CO 80249

People would be in an uproar if this kind of store was located in Highlands Ranch, Parker or Castlerock.

I dont think your company has run a query to see what the homes are worth in the area and how many new homes, apts and townhomes that are being built.

I can only assume that you think Green Valley Ranch is a low income area and although the people who live in homes worth well over $500k that are not deserving of a modern, larger, updated store.

I saw the news that you are taking over Albertsons/ Safeway, which is unfortunate as I was hoping to give them my business.

At every given opportunity I shop walmart (lesser of 2 evils) because this store and the lack of employees is just not worth the frustration. Who has time to standing in lines down the isles to SELF CHECKOUT

Get a representative and the union out there and try to shop there yourself.

Desired outcome: NEW STORE OR just LEAVE THE AREA

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Glenda94
US
Oct 25, 2022 1:26 pm EDT

Same with the Bear Valley King Soopers. It serves both the Harvey Park and Bear Valley communities. Corporate must see these middle class areas as not worth their effort, as

the store is dirty and run-down and often unstocked. They don't have some provisions

(esp. meat) that other King Soopers In more affluent areas get. We dread going there

and go out of our way to go elsewhere. What prompted me to write this is we were reading

in "Nextdoor" for our area how many of our neighbors feel the same as what I have stated.

About King Soopers

Screenshot King Soopers
King Soopers is a division of the Kroger Company and operates more than 140 stores in Colorado, Wyoming, Utah, and New Mexico. We love supporting local products and the communities in which we serve.
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Overview of King Soopers complaint handling

King Soopers reviews first appeared on Complaints Board on Aug 17, 2009. The latest review Treated like a thief was posted on Feb 6, 2024. The latest complaint Employee harassing security guard was resolved on Mar 12, 2018. King Soopers has an average consumer rating of 1 stars from 185 reviews. King Soopers has resolved 16 complaints.
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  1. King Soopers Contacts

  2. King Soopers phone numbers
    +1 (800) 576-4377
    +1 (800) 576-4377
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    Customer Service
    +1 (855) 489-2502
    +1 (855) 489-2502
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    My Prescriptions services
    +1 (866) 520-0356
    +1 (866) 520-0356
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    Floral Order
    +1 (866) 594-3644
    +1 (866) 594-3644
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    I-Wireless Products
    +1 (866) 265-8419
    +1 (866) 265-8419
    Click up if you have successfully reached King Soopers by calling +1 (866) 265-8419 phone number 0 0 users reported that they have successfully reached King Soopers by calling +1 (866) 265-8419 phone number Click down if you have unsuccessfully reached King Soopers by calling +1 (866) 265-8419 phone number 0 0 users reported that they have UNsuccessfully reached King Soopers by calling +1 (866) 265-8419 phone number
    Prepaid Debit Cards
    +1 (800) 928-2274
    +1 (800) 928-2274
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    Coinstar
    More phone numbers
  3. King Soopers address
    1014 Vine Street, Cincinnati, Ohio, 45202-1100, United States
  4. King Soopers social media
  5. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 17, 2024
King Soopers Category
King Soopers is ranked 21 among 48 companies in the Grocery Stores and Market category

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