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King Soopers reviews first appeared on Complaints Board on Aug 17, 2009. The latest review I want a better service was posted on Apr 29, 2021. The latest complaint Employee harassing security guard was resolved on Mar 12, 2018. King Soopers has an average consumer rating of 2 stars from 115 reviews. King Soopers has resolved 16 complaints.

King Soopers Customer Service Contacts

+1 800 576 4377 (Customer Service)
+1 855 489 2502 (My Prescriptions services)
+1 866 520 0356 (Floral Order)
+1 866 594 3644 (I-Wireless Products)
+1 866 265 8419 (Prepaid Debit Cards)
+1 800 928 2274 (Coinstar)
1014 Vine Street
Cincinnati, Ohio
United States - 45202-1100
Mon8:00 AM - 12:00 AM
Tue8:00 AM - 12:00 AM
Wed8:00 AM - 12:00 AM
Thu8:00 AM - 12:00 AM
Fri8:00 AM - 12:00 AM
Sat8:00 AM - 9:30 AM
Sun8:00 AM - 9:30 AM

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King Soopers Complaints & Reviews

Apr 29, 2021

King Soopers — I want a better service

I shop at this King Soopers every month on the same time and drop off my prescription during this period I...

Apr 21, 2021

King Soopers — Harassed by Vigilante Employees, Mgrs, Police

For the past 4yrs, I have been botha victim and witnessed aggressive, abusive stalking in the store and...

Mar 12, 2021

King Soopers — Failure to resolve loyalty card problem

No one has contacted me on the below issue. I am forwarding it again. Email, phone calls, direct contact and...

King SoopersClicklist

I put in a Clicklist order yesterday afternoon to be picked up at 6-7pm last night. I showed up, checked in and they said, "sorry someone should have contacted you, but your order will not be ready until tomorrow at 7am." I checked my voicemail and email and nobody contacted me. I showed up this morning at 7am and they said they would be right out. By 7:40am they were still not out, so I called to see what was going on and they said my order was still not ready so I cancelled it and went in to do my own shopping. My issue is with lack of honesty and transparency. I understand they had lots of orders to fulfill, but be honest with the customer and explain you cannot fulfill their order and maybe throw in a gift card to show some sympathy for loss of time. I also checked to see what the app showed and they are still accepting orders for this afternoon. My question is who is in charge of regulating the system and stopping when you are over capacity because you will end up with a lot of un happy customers.

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    King SoopersOnline store pick up

    Last thursday I went to the king soopers on northern ave. In pueblo. There was no order for me. Over the next 3-4 hours the staff were helpful, concerned and did everything that they could. They were the man who delivered the food, mary the dept heat. Manger scott, no name female manager and the customer service woman. They did the best the could. However, three of the 800 numbers they gave me were to the wrong department. Eventually, I noticed that my visa number was wrong. I had been issued a new number during the summer and hadn't ordered anything for pick up for months. Even when I figured out what was wrong your system required repeated attempts before I could first delete my old card and then add in another. Why didn't your system tell me that there was a problem with my card? Instead I was locked out from ordering a pickup order. The staff earned my admiration. Your online program deserves an d rating.
    Joanne dodds

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      Oct 25, 2020

      King Soopers — I'm just frustrated with king soopers again..

      I called and the manager was really nice.. I don't have a car so I never just go back to resolve the problem...

      Oct 24, 2020

      King Soopers — Check cashing

      October 21, 2020 I did my grocery shopping with my sister at the King Soopers in Englewood Colorado. I wrote...

      King SoopersFuel rewards

      Since COVID 19 hit, I have been accumulating fuel points and calling each month to have them rolled over to the next month. I was told that will only do 4 courtesy rollerovers per year. In the middle of a Global Pandemic and working at home, I have over 8000 points that will expire August 31st, 2020. We used to do 3 fillups per month, but with both locked out from work and having to work at home, we're lucky to drive enough to do ONE!

      King Soopers executives need to tell their call center folks NOT to enforce the 4 per year rollover until at least 6 months after a vaccine is available. If they do not do that, they will be losing a Loyal Customer of 16 years to another grocer.

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        Jul 20, 2020

        King Soopers — Unavoidable political statement by meat department supervisor

        I was shopping in a Denver store at Krameria and 14th in the Mayfair Shopping Center on July 20, 2020 shortly...

        KingsoopersCan't return Item

        To Whom it may concern, dear Mr/Mrs
        Trying to exchange/return, but it was denied. I look up new king Sooper Policy under Covid 19 the item that I want to exchange/return is not under the NON RETURNABLE ITEM. I look up at [https://www.kingsoopers.com/i/coronavirus-update/return-policy] REF#018623 AID: AOOOOOOOO31O1O tc:D8C3B892E7A14E1F store C) 80123 belleview and kipling.
        Day of purchase 5/18/20 day that I was trying to exchange or return 5/19/20
        I call the [protected]) spoke with Mikel (male) around 8:04 PM mountain time with unsatisfied answers.

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          • Ra
            Randy Morales Dec 16, 2020
            This comment was posted by
            a verified customer
            Verified customer

            I myself have had many issues with the way I was treated while trying to return/exchange an item recent as well as denied my return or exchange.

            0 Votes
          Mar 28, 2020

          King Soopers — Online shopping

          I am a private care worker and one of my parients decided to buy her groceries online on the 26 March 2020...

          Mar 19, 2020

          King Soopers — Driving recklessly on i-25 southbound...

          The driver drove recklessly on i-25 southbound from denver.. Trailer #0305331 at 10 am on march 19, 2020... I...

          King SoopersAggressive truck driver

          A truck driver in a tractor-trailer of King Soopers was in an aggressive behavior driving over 70mph trough the I-70 (Colorado) going East Bound between exits 266 and 265, tailgating and zigzagging his trailer against vehicles to make them move towards other lanes. Also, the driver went into a road rage by inviting me into a fight because he alleges that I didn't allow him to pass into my lane. He then stages his truck beside my vehicles and threat me for a few miles.

          Aggressive truck driver

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            Mar 09, 2020

            King Soopers — Service

            I believe I was stereotyped today whilevm shopping and I didn't appreciate it whatsoever. I shop thi...

            Mar 05, 2020

            King Soopers — Bad customer service, bad product!!!

            the pharmacy in this store is terrible about doing their job. they are always dropping the ball. and even one...

            Dec 10, 2019

            King Soopers — Management

            My husband was fired last wendsday from the king Soopers store located at 19711 east Smoky hill road in...

            Dec 05, 2019

            King Soopers — Management

            My husband worked in grocery night crew and they fired him even though he had a brain tumor which caused him...

            Nov 17, 2019

            King Soopers — Asking a store manager about carrying a product I would like in the store.

            I asked the clerk who I could speak to about getting a product in the store that I would like to see King...

            Nov 08, 2019

            King Soopers — Pharmacy

            The pharmacist (Daniel) is lazy and a liar, claiming to have not received authorization from my doctor for a...

            Nov 06, 2019

            King Soopers — Pharmacist-victoria

            I have had a few negative interactions recently with Victoria, the Pharmacist at King Soopers Highland...

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