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1.2 87 Reviews

Dillons Complaints Summary

5 Resolved
82 Unresolved
Our verdict: If considering services from Dillons with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dillons reviews & complaints 87

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T
3:39 am EST

Dillons Cashier been rude

I was at Dillon’s store number 72 west central and maize around 6pm on Feb 1 2024 when head to check out the cashier was talk to another guy sacked about her life style she don’t even pay attention to customers I told her that she try to fight with me I complaint front manager but no good when I came home call store manager he not nice either you guy loose me now never shop ur store again and I will tell my family and friend never shop Dillon’s again

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B
10:46 am EST

Dillons Service in deli department

This incident happened 12/8/23 at the Dillon's in Liberal. We ordered chicken for a Christmas dinner for an organization where I serve as chairperson on the board. Our director called, in advance, and ordered the chicken. She called the day prior to the event to confirm. When she got there, two batches of the chicken still had to cook. She had to wait an extra 45 minutes. The employee was rude. She attempted to talk to the Manager, who told her they were busy and did not have time for her. I am part of another organization in town and ordered chicken in the past. When I went to pick it up I was told that someone forgot to place the store's chicken rider so I would not be able to get chicken at all that day. The chicken is very good but I certainly will not be ordering it again, ever.

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11:16 am EDT

Dillons unfair acts and horrible dress code by the younger men in the pharmacy

people in the pharmacy are using the company computers for personal buiness. A couple of the employees have side jobs ( do crafts /paintings for different events). One person in particular was using the pharmacy computers to download and print spreadsheets and calendars for her business while on company time. Same person spends a lot of time on cell phone scheduling crafts shows and talking to boyfriend about her craft schedules. Not supposed to have cell phones in pharmacy except to use if having to look up something for pharmacy not personal stuff. The newer hires are abusing the coming in late and/or calling in sick policy, no one is held accountable for their actions. Also the younger men in he pharmacy think they have no dress code and are wearing sweatpants and dingy white t-shirts, looks like pajamas. store management has been notified but keep saying I will look into it. nothing is getting followed.

Desired outcome: follow up email would be nice [protected]@ruraltel.net

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Is Dillons legit?

Our verdict: Complaints Board's thorough examination reveals Dillons as a legitimate entity with notable strengths. Despite a 5% resolution rate on customer complaints, which invites a closer look, Dillons stands out for its commitment to quality and security. Clients considering Dillons should delve into its customer service record to gauge compatibility with their expectations.

Dillons earns 91% level of Trustworthiness

Perfect Trust Endorsement: Dillons achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

  • While Dillons has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 5% of 87 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Dillons's website has revealed that it is not properly optimized for search engines. This could be a red flag indicating that the company is attempting to hide its activities from the public.
  • There was some difficulty in evaluating or examining the information or data present on the dillons.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
ComplaintsBoard
F
10:44 am EDT
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Dillons hiring process

''Severalral times I have applied at the Larned Kansas Dillons. Have went in to talk to manager, To apply and ask for job. Only to hear we are full and have no openings. I have seen massive turnover in staff. Am I being discriminated against or what seems to be the problem? Don't get it. I would like some kind of response from this. Please enlighten me.

Joe Farmer

[protected]@cox.net

Desired outcome: 20000

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D
5:29 pm EDT

Dillons Digital coupons

My wife and I have had nothing but problems with Dillions Digital Coupons. We set it up on our cell phone and it worked for a time or two and then we would clip coupons and when we checked out it would ring up full price. So, I set it up on my laptop again it worked for a time or two. The other day I was waiting in line and Dillions in Great Bend never has but one or two checkers. The was two young women in line the first one stated that didn't ring up right it was on a digital coupon and the price is wrong. The checker always makes the same stupid comment you must have not clipped the coupon. They took her over to customer service to fix the full price charge. The next young woman the same thing rang up full price and again it was the digital coupon. Dillion must love hacking of their customers and wasting their time and also dillions employee's time. The problem is Dillions had some young person with too much gaming in his or her head to write this software program. I and my wife are older, and the employees pretend that is is just us older people that have problems with the digital coupons. Maybe it is time for a class action lawsuit for older and poor people that don't have $1,000 phone to receive these digital coupons..

Desired outcome: Do away with this clown software program and digital coupons it do work and is a complete joke. Plus, Dillions is doing a great job of pissing off all of their customers.

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D
2:41 pm EDT

Dillons Deli

On Sunday June 11 my husband came to the store around 1pm and ordered 16 pieces of chicken to be picked up at 545pm. When he got home he told me I needed to call to verify as he wasn't sure they got it. So about 2:30 I called and verified 16 pieces of chicken for 545pm. They said yes he had ordered it and they would have it ready. So at 545 he goes to pick it up and they forgot it. They told him that he would have to wait 15 minutes. This was very frustrating.

Desired outcome: Just very frustrated with this service.

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5:14 pm EDT
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Dillons Customer service

I shop at dillons in Larned ks almost daily. Laura is extremely rude disrespectful and loud. She will yell at customers if she has to do her job, when asked for a phone number for corporate she refuses to give it to you. I was in the store at about 3pm on 5/24/2023 she was yelling at me in front of everyone very rude and insisted my check was a starter check, which it was not we have had this account for over 20 years.

Desired outcome: Would like to speak to someone in charge about her constant rudeness

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4:32 pm EDT
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Dillons Pharmacy

This is the third month in a row they stated my Dr. Did not call in my refill but the Dr. Even called me yesterday personally to state she just got off the phone and indeed called it in. Staff is rude and have very little information about anything. They never apologize when they do mess up.. Over Dillons being slow and NOT doing there job. Going to Walgreens

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10:35 pm EDT
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Dillons Deli

I have visited the deli at Dillons many times in the past 3 years. Every time I go there the cutting machine is filthy and has been cut on with three or four different products. I have talked to the manager I have talked to the deli manager they all each assure me that it will be clean. However, every time I go it is still filthy dirty! I would love to be able to get my deli meats from Dillons as we do grocery shop there but I will not because every time I go to the deli the cutting machine is disgusting! I also do not appreciate being treated mainly just because I want the machines cleaned and the grocery stores deli!

Desired outcome: I would like to see the machine cleaned each and every time it is used. That way when I come in I would like some deli meats the machine has been cleaned.

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2:07 pm EST

Dillons 31st and seneca dillons

I was shopping there this morning and when I went to use the restroom I went to grab a toilet seat cover when I was jabbed by a dirty syringe! The syringe was stained with blood or some thing dark! I am totally mortified! I don’t have health insurance so going to er is going to be a pain in the [censored]! But I’m order for me not to get. Diseases I have to go! I had to take off work and I’m just really scared and grossed out! The manager who took my complaint seemed like he cared but I’m still worried if I contracted something I’m going to the ER right now and I just hope I can have Dillon’s pay for the visit! Again I’m really scared and afraid this might cause an infection deep in the bone or worse and contract some disease :/ how do I go about communicating with Dillon’s on this type of situation? Any body out there that can help me would be great 😟

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9:02 pm EST

Dillons Employee

I live in greenburg kansas everytime I'm in the dillons I'm constantly harassed by an employee who I'm told will not do his job from what I've seen I don't think he should be employed here any longer he is very inconsistent with his duties as an employee I've been a loyal customer to the establishment all my life and if he continues to harass every customer he comes in contact with including myself I don't think I will be coming into the store anymore his name is Aiden Kost

Desired outcome: Termination of said employee

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R
9:24 am EST

Dillons Store

As I walked into the Dillons store on 21 st & rock road, I am immediately approached by the store manager, who then said, to me, " didn't I kick you out of my store about a month ago? " in which I then said, ' No sir, I have not been to this Dillons sir, I stay down south. But then out of no where the manager tells me I need to leave , I said what you got me mixed up with someone else. He then proceeded to direct me towards the exit. Next he said he has the right to refuse service to me, I said on what grounds and he just ignored me, so I put him on blast and yelled as loud as I can, " this dude is telling me I can't shop here cuz I m homeless. This is [censored]! He then proceeded in calling the police and I dipped out.

Desired outcome: No damn thing, [censored] made me the monster

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11:42 pm EST

Dillons Absolutely horrendous shopping experience

First of all there’s no one to help with carts and stuff everywhere the minute you walk in. No one at all to help on the floor If you have a question or need something. I would have left but it’s the only grocery store in town. Also, the prices are astronomically high. $5 for a carton of eggs is unreal, I understand the government is to blame for this. But then I go to check out at 5:30 at Night on a Monday and they have 1 register open. Then I have to wait in line forever and they want me to bag my own stuff?! No way. I worked all day I’m not bagging stuff they should do that it’s their job. They are out of a lot of product, employees don’t care. It’s honestly a [censored] show. If Kroger doesn’t fix it they loose my business to Wal Mart and even Wal Mart sucks but they are the better of the two evils. Pathetic shopping experience. If I had to rate Dillon’s 1 being the worst they would be 0. Sad.

Desired outcome: I’d like to see more registers open on week nights. Better prices, and a Cleaner environment.

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4:23 pm EST

Dillons Gas attendant at 4th/plum, hutch ks

Your attendant needs to pay more attention to customers getting gas. At 3:15 pm today my husband and I were getting gas. Car load of teenagers pulled up, got out, started getting gas, SMOKING. My husband said something to them and they just flipped us off and got nasty, still continuing to smoke. Your attendant should have been the one saying something. Very irresponsible on his part.

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8:31 am EST

Dillons Customer service

Sunday November 13th..13th and main dillons the customer service rep was rude..

Every other time I go in their "computers are down" I asked how long it would take and she mumbled something and kept doing what she was doing..

This attitude is one I face just about everytime I go to this store..which for me is the most convenient to go to..you need to address this issue!

Desired outcome: An apology is in order...Retrain your employees in customer service....

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J
4:44 am EDT

Dillons Slowness of much needed rx

I have over 20 prescriptions. Some are addictive, so if I run out, I start going through withdrawal. My Pulmonologist prescribed a drug for bronchitis on Sept 20. I received it on Oct 10. It took 3 weeks to fill and to treat a current condition, That same month I was starting to run out of Xanax. I got it the final day that I ran out after 3 weeks of waiting. Right now I am out of Busbar. It's been on my list of drugs to be refilled for a long time. This treats my anxiety and I need it badly. Finally I would say I am only able to log in online about every 10 attempts on different days. I get a variety of messages When I do log in I notice a number of errors on the page - for example, I want to request to fill a drug and it says it cannot be refilled until 7/15/2022 and it is currently 10/28/2022 well past 7/15. I've requested this be fixed multiple times and all I get from the pharmacy assistant is that I should not worry about it and just call them. This not only uses up a lot of my time but also the pharmacy assistant's time and since I'm guessing that they are short on help I'd like to help them out and do it myself. Also if you try to do it by phone you get the same bad data. This is for the Dillons pharmacy at Sherwood, Topeka KS. My former Dillons pharmacy at Brookwood always was able to fill my prescriptions and have them delivered within 2 days. I was told since all my RX's are delivered that I should use the Sherwood pharmacy which hasn't worked out too well.

Desired outcome: I would like an explanation for why I have drugs I've been waiting for for 3 weeks or longer before they are delivered.

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7:34 pm EDT

Dillons Pharmacist

Have to make a 3rd trip to pharmacy to pick up a controlled substance because Aaron says he can only fill it two days before running out. Insurance covers it as of yesterday, and after waiting in a line of 13 cars ahead of me, it will cost $5.95 for delivery. This is the best customer service you provide? Seriously? Is this ridiculously posted anywhere? Because my own doctor has record of how often I fill ALL my prescriptions. It's kind of a 'thing'. So nice that this janky little power hungry pharmacist decides it's in HIS best interest to be rude AND. Cause more inconvenience beyond what a Dr office AND insurance already do. Way to go, Kroger. Nothing but class! Every person in my entire family has worked at Dillons and customer service has SERIOUSLY taken a down turn. Can't wait to hear how you support this behavior.

Desired outcome: You won't do anything anyway. How about fill the prescription the physician is responsible for tracking and quit making things harder for people who also have jobs and lives and other inconveniences

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4:27 pm EDT

Dillons Rude employees

I am extremely disappointed in the customer service that I received checking out my groceries today. I’m glad my calm demeanor changed the attitude of the cashier, but as for a manager that came to “assist” with the situation, was just as rude as the cashier. I just ask that the staff does better. Be patient with customers that come into the store regardless of your own personal feelings and be willing to help your costumers without any hostility.

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1:58 pm EDT

Dillons Gas discounts

Your pumps have not worked for several weeks as to reading and allowing your customers to use their points! This is ridiculous that no one is taking care of this matter. Totally not what we were told when we started shopping at Dillions. using our Plus shopping card! I myself have over 1200 points that I am unable to use that will expire soon. I was told that your stores are all only reading 3 cents off of the gallon. If this matter is not fixed soon I will be taking legal action as I am sure many of your other customers will be also.

Desired outcome: Either refunds at the pump or fix the problem!

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5:27 pm EDT

Dillons Racism

I'm very sick of the racism at Dillons in Wichita Kansas on 13th and West St. I have been a shopper in the store for years, my oldest son is 24 and he was a baby shopping at this store, I also worked there for a short time before I moved back to Texas. I live directly across the street and so it's very convenient to shop there but the nasty treatment in the last 6 months have been so bad, I go to Aldi's. Everyone has been very generous in all the years I have shopped this store. There's two employees that really need to be watched in their dealings with all customers to see how they treat people in difference. If I go in the store from here out I will be filming and will air this on Kake news as this needs to stop. The chinese man that runs the kitchen is very racist. If I come to the counter he glances up, pretends he's so busy working, doesn't see me, but if anyone else comes up he runs to the counter. It was so noticeable today, it took another customer to actually tell the employee serving chicken to tell him he needs to take care of this customer. I thanked her and it was very embarrassing as I should not have to go through this. The other employee Jackie, who works at self checkout is extremely rude and nasty towards me every single time. I understand everyone has bad days but it is all the time. I didn't feel too good leaving the store today, but I will be filming from here out. I suggest camera's get pulled and employees are monitored because it is unacceptable what is happening

Desired outcome: Re-training employees that when they applied for their position, it was to have customer service etiquette for ALL customers.

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Dillons contacts

Phone number

+1 (620) 665-5511

Website

www.dillons.com

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