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Jewel-Osco
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1.1 487 Reviews

Jewel-Osco Complaints Summary

8 Resolved
476 Unresolved
Our verdict: If considering services from Jewel-Osco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Jewel-Osco reviews & complaints 487

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9:02 pm EST
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Jewel-Osco Pharmacy

On Feb 14th 2024. I called the pharmacy bc my doctor mixed up my prescription. A person at the hospital told me to ask about an emergency prescription about 3 pills. The person Andrew became demeaning to me asking me why I needed it. I told him.. then he basically said I took more pills and without my doctors saying to.. First I suffer from bi polar w/ acute anxiety. And yes I had a few days of panic attacks. I did tell this to my doctor as I had just been there that day. I told him I had six pills until Saturday and today is wed. im supposed to take three a day.. He told me I have enough. He was rude and demeaning.

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7:36 pm EST
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Jewel-Osco Came into the Jewel to purchase Fried Chicken for dinner tonight.

Picked up an 8 piece fried chicken for dinner, it cost was 7.99. Chicken was so dried out I could not chew it enough to swallow. The time was 4:23p, today's date 1/25/2024. I asked the women behind the counter if the Chicken was freshly cooked she told me yes, so I did go ahead and order it. As she was bagging it she told me they only had one wing left would a extra leg be ok to replace that. I told her no that i'll take one of the baked wings. I then ordered macaroni salad from the deli, then proceeded to the per package potato salad in the cooler. I checked out after grabbing a few other thing. Getting home it's dinner time. We sat down to eat the chicken it was so dried out you couldn't even chew it, and the pre packaged jewels loaded potato salad from the cooler was spoiled sour so we didn't have that.. This is not acceptable. I've had issue with this Jewel often but keep given it another chance. This is the last change. I'm hoping something gets done, this place is rude and condescending I come from a customer service background 26 yrs. and know this isn't right.

Thank you

Frankie Gregory

Claimed loss: 7.99 8 piece chicken3.99 loaded potato salad***I'm having issue uploading the receipt*** sorry can send it to an email if needed.

Desired outcome: Please refundChicken shouldn't sit longer than 30 min under heat

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3:47 pm EST
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Jewel-Osco I don’t like an employee who waited on me who was rude to me

I am usually a customer that shops there a lot South Elgin,IL store. I went to the customer service desk to get 6 stamps. I didn’t want a book of stamps but only 6 individual stamps how simple right. So I asked Kim who was at the customer service desk please may I have 6 stamps n she started ringing up 6 books of stamps n I said no I don’t want 6 books of stamps but just 6 stamps. How hard is that to figure out. She said she won’t give me 6 stamps but I had to buy 1 book of stamps otherwise I had to go to the post office for individual stamps. She was very rude to me. She thought it was a joke n was laughing like I told her wrong but I didn’t. She didn’t even say sorry for the confusion or the mistake. She really ruined my day. She needs to be better at listening to the customers n not just laugh it off likes it nothing.

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Is Jewel-Osco legit?

Our verdict: Complaints Board's thorough examination reveals Jewel-Osco as a legitimate entity with notable strengths. Despite a 1% resolution rate on customer complaints, which invites a closer look, Jewel-Osco stands out for its commitment to quality and security. Clients considering Jewel-Osco should delve into its customer service record to gauge compatibility with their expectations.

Jewel-Osco earns 91% level of Trustworthiness

Perfect Trust Endorsement: Jewel-Osco achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Jewel-Osco. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Jewel-Osco has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Jewel-Osco's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Jewelosco.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Jewel-Osco and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Jewel-Osco has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 484 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Jewel-Osco's website has revealed that it is not properly optimized for search engines. This could be a red flag indicating that the company is attempting to hide its activities from the public.
  • Jewel-Osco protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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7:41 pm EST

Jewel-Osco Meatloaf bought on 12/20/23 at 17.11pm

Store 3284 Villa Park

I have been customer of this store for 20+ years and 100 % of the times that we have an incident related on prices and quality are minimal, we approached to the Customer Service desk. We were listened and the problem was solved right away.

That didn't happen on Wednesday December 27th in the morning...

We acquired on the 20th from the Deli, Salad for my wife, Sushi for me and meatloaf for my son.

My son end up next day in the ER for Nausea and Vomiting with terrible stomach ache. My wife and myself were just fine...we didn't eat the meatloaf.

When I went on the 27th to talk to customer service at Villa Park location, the "manager" JIM told me that he couldn't do anything to make it up to us for the inconvenience and that we should file a complaint at the Heath Department.

I tried to leave copies of the situation, but he said literally that he will throw them to the garbage in front of the two assistants managers present at that moment.

He didn't even try to reimburse the sales and told me that people get sick just for being around other people.

I am a Food Science Engineer, that has been in restaurant business for more than 15 years. I know that ground beef not cooked at the right internal temperature of 160 F cause Listeriosis and could occur within 30 min to a week after the ingestion of the product...in this case meatloaf.

Jim didn't know this facts, he should be trained too in customer service. This was an easy fix and because he didn't know how to MANAGE the situation, he is putting on the line the prestige of your company, sending me to the Health Department.

I hope to hear from the Corporate office as soon as possible.

I am a very unhappy customer that is telling you the truth. Unhappy customers leave reviews too.

Claimed loss: 6.99

Desired outcome: Apologies written and proper customer service advise to the managers.

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1:17 pm EST
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Jewel-Osco Jewel Osco in St. Charles, IL

I am complaining about the Jewel located at 2073 Prairie St in St. Charles, IL The produce department is the worst produce department I've ever been in. They are always low in inventory or completely out of stock. Sometimes it takes weeks to replenish the shelves. The quality of the produce is awful as well. Never mind buying have strawberries at this location because either they don't look appetizing or they have mold on them. They have been out of garlic paste since before well before Thanksgiving. And the sweet potatoes are so small. The employees are rude especially if they have to get product from the back.

The rest of the store is just as worse with no stock. The ladies working at the customer service department are so rude especially the older thin lady who has brown hair, wears glasses, and always looks like she has a suntan. The only good thing going for this location is that they are finally stocking their deli department with Boar's Head. I usually go to this location just to pick up a few things because it is closer to where I live. I do my full grocery shopping at the other Jewel in St. Charles located off of Kirk Road. I like this Jewel. Their staff is very professional and they always have items in stock.

Desired outcome: I want a better produce department and their employees to be trained in professionalism, compassion and good customer service.

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5:13 pm EST
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Jewel-Osco Deli

I was at the location on 117th & Marshfield there was one person at 407pm the deli another cooking not assisting the dozen of customers standing around the one working was moving slow and seemed irritated why is there always poor customer service at stores where your African American population use no way on a Friday at 4pm should I wait 30 minutes for assistance to buy products from your store

Desired outcome: Hore more people

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6:38 am EST
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Jewel-Osco Missing money order

More details of what happened*

I bought the money order receipt from Jewel Osco 2775 Pfingsten Rd, Glenview, IL the amount $107.53 on November 18 to paid my discover card payment. I mailed it on that day to discover credit card. But this payment didn’t go through. And I emailed to the discover about this they said that: “Please contact the location you purchased the money order when you can to get confirmation it was cashed. Once you have this confirmation and written proof, we can open a dispute”. Would you check this number *[protected]* cashed or not. I’m currently outside U. S so I can’t easy reach with you. Please investigate it, provide me with proof related information and email it to me. Thank you

Bolormaa Delgersuren

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6:06 pm EST
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Jewel-Osco - Liquor management

I have been an avid shopper at this Jewel since it is near my house and I would love to have a chance or opportunity to buy any different or allocated whiskey that comes in that every Jewel happens to receive regularly. Many times, I come in and ask if any of the normal allocations or any special bourbons come in and every time, the liquor manager or the...

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5:28 pm EST
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Jewel-Osco A great shopping experience at this location

I want to thank Shaun S. in the Meat Department for easing my troubled mind! I had a reservations about "Coupons" & sale prices on my last visit to this location.

I did not care to make my way to the Cashier, have all of my groceries rung up, only to discover that my groceries will not be rung up at the listed "Sale prices."

Shaun S. patiently walked me through the process of choosing, downloading the Jewel-Osco app onto my phone; how to choose the necessary coupons before paying for my groceries & having all sale price adjustments to my final purchase! Shaun S. represents the Jewel-Osco brand well!

Give him a raise plus three days off for his expertise, patience, product knowledge & professionalism!

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10:52 am EST

Jewel-Osco Customer service

My attempt to submit a complaint via e-mail as failed twice so I just stopped going to that particular jewel. Sadly the nasty attitude the smart aleckie young girl and the "handling" by the female store manager is going to send more customers than just myself shopping elsewhere.

I can not recall the exact date or time but I do recall some of my the nicest people were in the store working Unfortunately they just work there and they were unable to get the manager's attention until I offer to just write a letter to corporate.

Incident #1 - a young girl working by self checkout walked in front of me while I was checking out my groceries, failed to excuse herself and almost touched me. I think her name was "Taquara" or Teceara"- The customer stand near me stated how rude it was. I dismissed it since I am both a professional and a senior and did not want to make a scene.

Incident #2 - The same girl a week later rudely interrupted the person assisting me and told him that she would help me and he should go help someone else. - Very disrespectfully! I told her I did not need her help and I was okay with the party assisting me since he always does. I tried to politely ignore her when she interrupted I reminded her that I was not talking to her. I asked for a manager. It was all a fog of bull poop after that. I only had a problem with an item I was scanning that was over priced. It would have taken the person assisting me a minute and then they could go on to the next person. Tecera or Tequara was so ignorant even the other customer apologized for her rudeness! After I finished ringing out my order I asked for the manager again. Perhaps my being annoyed with this ignorant little girl made me less than patient. I said no problem I will just write a letter to your corporate office The manager finally appears. She was reasonably pleasant while she"flexed her authority"and talked about the lack of training at this store where she was now the manager. The young lady at self check out should have learned simple skills at home. She was rude, obnoxious and failed simple home training protocol. Finally I get to listen to a manager. I was more listening than talking since she had already spoken with the rude young lady — THIS IS PART OF THE E-MAIL I ATTEMPTED AFTER SEARCHING FOR A CUSTOMER SERVICE CORPORATE MAILING ADDRESS.

Customer Service and Management at the Oak Forest, Illinois location on 159th and Harlem has caused me to shop at other stores line Mariano or Aldi. The prices are okay and the products are sometimes exceptional. Unfortunately when you have an issue that needs the manager's attention and he or she addresses like you're one of the staff it's insulting. You may or may not get this e-mail but I used to shop at Jewel two or three times a week spending an average of $65.00 to $150.00 each trip. After being disrespected by one of the"young girls"not once but twice in one week and them being"handled"by the manager it says volumes about your stores professionalism.

Our grocery bill averages $1,000.00 to $1400.00 per month caring for two seniors and two large dogs. The customer service and the slew of young girls who spend more time gossiping about personal issues and flexing their make believe authority is cause to shop elsewhere.

There are a few people at that store that are just totally terrific but the young"smart aleck" girls? Taquera? and her female manager or the female store manager is not of reflection of my business ethics and a very poor reflection of customer service.

Claimed loss: There is no loss except the loss of my business and the sad reality that every time I have a reward the item is out of stock.

Desired outcome: Better customer service and more professional management. Try managing staff and not customers.

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10:12 am EST
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Jewel-Osco Employees

I am a frequent shopper at your Jewels store in Glenview however when I come in there I use my OTC card which a lot of your employees don't know how to use and feel that I have to use some other method of payment when I know that your store takes the card but what I also find humulating is the fact that I can't use the OTC 1st then my EBT card I have been told several times that it won't do this however if I go to your Jewels on Patriot Blvd I am able to do this a lot of times your employees don't want to try and figure it out or just haven't had the proper training and at times I fill they do this because of the color of my skin but I am not going to take it there I would like for office to train it's staff on how to use the card and I also would like for you to make it so that we can use the OTC 1st then our EBT then pay whatever the difference is be it gift card cash or debit

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8:51 am EST

Jewel-Osco Customer service

Hey goodmorning your cashier modesty have a terrible attitude she doesn’t need to be working with any customers she called me a racist board all because I asked her can she show me where the eggs were. She told me to go basically find them myself I felt so uncomfortable I literally decided not to shop there I had took my business elsewhere but I am contacting u guys because I love jewels and this experience made me never wanna shop there anymore

Claimed loss: I put all my stuff back and went to another store I refuse to shop where I am disrespected

Desired outcome: Fired

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4:45 pm EST
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Jewel-Osco - Jewel whiskey - bourbon lovers program management

11/17/2023 @ 2:20pm CST Re: communication with “Tracy” who claimed that this program is “her baby” via email in response to email announcement of 2 changes to the jewel-osco bourbon program. (I have the thread of this conversation). I responded to the accouncement email I received at 2:20pm asking about a list of the people who actually win bourbon...

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12:55 pm EST
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Jewel-Osco Service offered to employees

Every year there is no help available for open enrollment. Last year I was given false information, that ended up dropping my son & I had no flex card. Both are important to me to have. When you ask for help at my location there is never any available. They are always to busy . I am looking for a different location to do my open enrollment witch I don’t think I should have to do. This is so inconvenient for me.

Member of store 3176

Desired outcome: Help available for open enrollment only

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6:28 pm EDT
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Jewel-Osco Poor service. Charged incorrectly and did not give back change or a receipt.

October 31, 2023, about 4:55 pm. Cashier did not know what a radish was. I have seen her working there for years Shouldn't she know what a radish is? She charged me for radicchio red for $1.40. When I tried to correct her, she said that she was correct, and acted like she did not understand me. She did not give me my change (about $4.50 and my receipt) She called a floor manager, and he said that I had to go to the service desk. I do not understand why she could not have simply taken the radishes off the receipt. I just did not have time to take additional steps to resolve her error. I always check my receipts, and often find that they have overcharged me. Then I go back immediately to get my money back. I live right next to this Jewel here on Southport near Addison and have spent well over $100,000 over the years. They all know me, because I am there every day. I spend the high prices for the convenience, but now I feel that I will take my business elsewhere. I try to overlook the fact that many workers cannot speak English and are more interested in speaking Spanish to other workers at the checkout. They should pay more attention to the customer. I have grown tired of the poor service.

Desired outcome: I would feel a little better if my change is returned with my accompanying receipt. I have kept every receipt since 2009, so I know how much I spend there.

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3:23 pm EDT
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Jewel-Osco Appointment made for Covid-19 Pfizer

I made an appointment for 10/27/2023 at 11:00 am for the Covid-19 shot last week. All week long I received text messages reminding me of my appointment.

When I arrived at my appointed time at the pharmacy and said to the tech that I had an appointment and showed my Covid vaccination card, I was told they are out of Pfizer and try again maybe Thursday of Friday of next week.

Now, I do not remember if the Osco appointment web-site have a person indicate which product to choose when making the appointment, but I think it should. I always take the Pfizer and do not want Moderna. I was frustrated that the pharmacy tech said their system does not keep track of a supply on hand. Somebody in your organization should look into placing some kind of system for the pharmacy to keep track of the different Covid medication and notify a person before they arrive that they are out of that particular medication.

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5:24 pm EDT
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Jewel-Osco Receipts

Today for the first time I received an email receipt that I did not ask for. I shop there all the time and don’t remember giving you my email.

By my phone number?

I used my debit card issued by Chime online bank.

I can’t figure out how you know my email. I ALWAYS enter my phone number for the savings and like I said “This is the 1st time I’ve gotten an email.”

M. McGregor

Desired outcome: Just an answer.

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12:19 pm EDT
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Jewel-Osco Excellent food and service

I recently ordered a large fruit tray as well as a large veggie tray for a large party I was hosting. I ordered about one week in advance in person at my local Jewel on Eola Road in Aurora, Il. I spoke with a gentleman in the produce department and he assured me everything would be ready on the date given at the time specified. He made the ordering process so easy that I confess I wasn't sure it would be correct. However, I am happy to report that the fruit and veggie trays were both incredibly fresh and delicious. We are still enjoying the leftovers 4 days after the event. My guests were very complimentary and the entire experience was not only positive, it exceeded my expectations. By the way, the trays were huge! They were quite a value.

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8:15 pm EDT
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Jewel-Osco Employee Unprofessional Outburst and walk toward me in a threathening manner in Jewels Store at 7530 S. Stony Island Avenue, Chicago, IL 60649

.On Saturday, October 14, 2023 at 5:30 pm; I went inside Jewels Store located at 7530 S. Stony Island Avenue, Chicago, IL 60649. As I arrived; I went directly to the liquor section of the store to find a liquor called "Old Grand Dad" to make a hot tardy for the flu. As I looked around, I could not find the brand, so I went back to the front counter of the liquor to ask the employee standing thereanswering other customers questions. 'He is a tall, light-skinded black male, standing at 6'1, I stood there in line waiting for him to finish in respect. After he finished with the other customer; three other customers walked up out of the blue to ask for something whereas I am still standing there saying excuse me. He kept iqnoring me thru four other customers who were behind me, so I said again "excuse Me, can I get some help?" He off this time to take another customer liquor to the cashier and when he returned, I was still standing at the counter and said again, "Excuse me, can I get some help?" you have ignored me over five people behind me. He proceeded to get loud as say, " You need to open your mouth, I dont read minds". I informed him that in respect, I been standing here in respect as everyone else and you assisted everyone behind me as if I were a ghost. It was to much as right for you to say, "may I help you sir" or "you need something?"; so he get louder and caused a scene coming toward me in a threathening manner. I could have taken him down and arrested him being a FBI Agent but I walked away and proceeded to ask for the manager who I informed about what had just happened for her employee. Her name was Ubenka. This young man is totally unprofessional and his a very nasty unprofessional attitude that will cause a threat and provoke violent occurrences in this store if something is not handled with his mentality and unprofessionalism. I have been shopping at this Jewels store since 1989 and never experience such ghetto unprofessional service from an employee before. If there are further questions or comments; please feel free to contact me: Agent William Harper, [protected].

Desired outcome: Suspension without pay and Professionally Retraining or Removed from the Liquor Section of the Store.

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4:06 pm EDT
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Jewel-Osco Employee and manager not managing employee

Tried giving me wrong medicine, actually someone else's name after getting all MY info, continued to ARGUE with me, manager did NOTHING as we continued arguing until i was so angry I called a name that i still feel completely fitting to her ,then was told not to come back by the manager because she couldn't control her employee and her continued negativity in conversation she wasn't even in at this point until i became enraged at this ignoring kid, manager ALLOWED it to get to this point!

Desired outcome: I want med delivered as i will not do business with such POOR consumer service but untrained personnel

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Jewel-Osco In-depth Review

Overall Rating: Jewel-Osco is a reliable and convenient grocery store that offers a wide range of products and services. With its user-friendly website and helpful customer service, it is a go-to option for many shoppers.

Product Selection: Jewel-Osco boasts an impressive selection of products, catering to various dietary needs and preferences. From fresh produce to pantry staples, their shelves are well-stocked with high-quality items.

Pricing: While Jewel-Osco may not always have the lowest prices, they do offer competitive deals and discounts. Their weekly specials and loyalty program help customers save money on their grocery purchases.

Customer Service: The customer service at Jewel-Osco is commendable. The staff is friendly, knowledgeable, and always ready to assist shoppers with any inquiries or concerns they may have.

Store Layout and Cleanliness: Jewel-Osco stores are well-organized and clean, making it easy for customers to navigate and find what they need. The aisles are spacious, and the shelves are neatly stocked, creating a pleasant shopping experience.

Online Shopping Experience: Jewel-Osco's online shopping platform is user-friendly and efficient. Customers can easily browse and add items to their cart, select a convenient pickup or delivery time, and enjoy the convenience of grocery shopping from the comfort of their own homes.

Delivery and Pickup Services: Jewel-Osco offers reliable delivery and pickup services, ensuring that customers can receive their groceries at their preferred location and time. The delivery drivers are punctual and professional, providing a hassle-free experience.

Loyalty Program: Jewel-Osco's loyalty program rewards customers with exclusive discounts, personalized offers, and fuel rewards. By simply scanning their loyalty card, shoppers can enjoy additional savings on their purchases.

Special Offers and Promotions: Jewel-Osco frequently offers special promotions and discounts on various products. From buy-one-get-one-free deals to discounted prices on seasonal items, customers can take advantage of these offers to save money.

Accessibility and Convenience: Jewel-Osco stores are conveniently located, making it easily accessible for customers. They also offer services like pharmacy, floral, and bakery, providing a one-stop shopping experience for all their needs.

Community Involvement: Jewel-Osco actively participates in community events and initiatives. They support local organizations and charities, demonstrating their commitment to giving back to the community.

Sustainability Efforts: Jewel-Osco is dedicated to sustainability and eco-friendly practices. They prioritize recycling, energy conservation, and reducing waste, ensuring a greener future for generations to come.

Return Policy: Jewel-Osco has a fair and hassle-free return policy. If customers are not satisfied with their purchase, they can easily return it and receive a refund or exchange.

Payment Options: Jewel-Osco accepts various payment options, including cash, credit cards, debit cards, and mobile payment methods. This flexibility makes it convenient for customers to pay for their groceries.

Mobile App Experience: Jewel-Osco's mobile app provides a seamless shopping experience on the go. Customers can easily browse products, create shopping lists, and even place orders for pickup or delivery, all from their smartphones.

Social Media Presence: Jewel-Osco maintains an active presence on social media platforms, engaging with customers, sharing recipes, and providing updates on special offers and promotions.

Competitor Comparison: Compared to its competitors, Jewel-Osco stands out with its diverse product selection, excellent customer service, and convenient online shopping options. While it may not always have the lowest prices, the overall shopping experience makes it a preferred choice for many.

Additional Services: In addition to groceries, Jewel-Osco offers various additional services like pharmacy, floral, and bakery. This makes it a convenient destination for all shopping needs.

Recommendations and Improvements: To further enhance the customer experience, Jewel-Osco could consider expanding their organic and specialty product offerings. Additionally, increasing the availability of pickup and delivery time slots would be beneficial for customers.

Conclusion: Jewel-Osco is a reliable and customer-focused grocery store that offers a wide range of products and services. With its convenient online shopping platform, friendly staff, and commitment to sustainability, it provides a pleasant and convenient shopping experience for all customers.

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Jewel-Osco contacts

Phone numbers

+1 (630) 948-6000 +1 (877) 276-9637 More phone numbers

Website

www.jewelosco.com

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